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Summary of reviewsHoliday Inn Express Hotel & Suites Chattanooga Downtown by IHG, earns widespread praise for its exceptional location, which is strategically situated near UT-Chattanooga and offers easy access to downtown while remaining quiet. Its convenience is further enhanced by ample, free parking and proximity to shopping, dining and major attractions, making it ideal for both casual outings and events like the Chattanooga Marathon.
Guests consistently commend the hotel's array of amenities, particularly the plentiful, hot breakfast that includes a variety of well-stocked options. Despite some minor drawbacks, such as limited selections later in the morning and the absence of a waffle maker, the breakfast area is noted for its cleanliness and family-friendly atmosphere.
The rooms are frequently described as spacious, clean and comfortable, featuring plush beds and excellent pillows. Although a few guests mentioned dated decor and occasional maintenance issues, these did not significantly detract from their overall positive experiences. Cleanliness extends throughout the property with many guests appreciating the fresh room ambiance upon entry.
The standout feature of this hotel is its staff, who receive overwhelmingly positive feedback for their warm, professional demeanor. Guests often highlight specific employees for their kindness and efficiency, noting that the friendly atmosphere greatly enhances their stay.
Additional amenities like the indoor heated pool are well-received, particularly for its cleanliness and the enjoyment it provides to children, despite a few instances of it being too cold or closed for maintenance. Complimentary parking adds to the convenience and appeal, making it a hassle-free option for travelers with vehicles.
Overall, the combination of a prime location, excellent amenities, clean and comfortable rooms and exceptional service from the staff make the Holiday Inn Express Hotel & Suites Chattanooga Downtown a highly recommended choice for visitors to Chattanooga. Show more
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Categories
Business Hotel
Holiday Inn Express Hotel & Suites Chattanooga Downtown offers a convenient location and essential business amenities. It provides comfortable accommodations and services. The hotel is a practical choice for business travelers seeking value and convenience.
Hotel with Parking
This hotel offers complimentary parking facilities that are described as convenient and ample by guests. The free parking is located just outside and behind the hotel, providing easy accessibility without additional cost.
3-Star Hotel
Located downtown, this hotel offers convenient access to attractions and dining. It provides comfortable rooms and complimentary breakfast, making it suitable for both leisure and business travelers.
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
Standard King RoomThis room features a roll-in shower as well as a microwave, small refrigerator, and tea- and coffee-making facilities.
King Suite - Communications and Mobility Accessible TubThis accessible suite features a roll-in shower as well as a microwave, small refrigerator, and tea- and coffee-making facilities.
King SuiteThis suite features an additional counter space and sink as well as a microwave, small refrigerator, and tea- and coffee-making facilities.
King Room - Mobility Access/Hearing AccessibleThis accessible room features a roll-in shower as well as a microwave, small refrigerator, and tea- and coffee-making facilities.
Standard Queen Room with Two Queen Beds and Tub - Mobility/Communications AccessibleThis accessible room features a roll-in shower as well as a microwave, small refrigerator, and tea- and coffee-making facilities.
Standard Room with Two Queen BedsThis room features a microwave, small refrigerator, and tea- and coffee-making facilities.
Standard RoomThis room features a microwave, small refrigerator, and tea- and coffee-making facilities.
Standard King Room with Mobility Accessible Roll-In ShowerThe double room offers a carpeted floor. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
The Holiday Inn Express Hotel & Suites Chattanooga Downtown boasts a highly praised location, making it an excellent choice for travelers. It is conveniently situated near UT-Chattanooga and offers easy access to downtown while maintaining a peaceful distance from heavy foot traffic. Guests appreciate its central position, allowing for quick and straightforward travel within Chattanooga, whether it’s for events in the west village, exploring tourist areas or attending the Chattanooga Marathon. Parking is readily available and free, adding to the convenience.
The hotel's proximity to shopping, dining and major attractions is frequently highlighted with many noting that most desired destinations are within walking distance. The location is mentioned as ideal for various plans, from casual outings to marathon events.
In addition to its prime location, the hotel offers a range of amenities that guests find appealing. The breakfast consistently receives positive remarks and the presence of a gym, indoor pool and reliable Wi-Fi enhances the overall experience. Cleanliness and comfort are other strong points with guests noting spacious rooms, comfortable beds and bright bathrooms.
Echoing throughout reviews is the friendly and helpful nature of the staff, contributing significantly to a peaceful and pleasant stay. The combination of a convenient location, ample parking, good amenities and excellent service makes this hotel a standout option for visitors to Chattanooga.
Breakfast
At the Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG, guests generally have favorable opinions about the breakfast offerings. Many visitors appreciate the plentiful, hot meals that are both good and satisfying. Positive remarks highlight the variety of both hot and cold options, noting that the food is consistently well-stocked and that the breakfast area stays clean. Several guests also commend the family-friendly atmosphere and the polite, helpful staff.
However, a few criticisms do emerge. Some guests note a lack of variety and options being more limited if arriving later in the morning. The absence of a waffle maker and the use of disposable utensils are also pointed out. Despite minor drawbacks, such as occasional overcrowding and some items not always being available, the majority of guests find the breakfast to be a worthwhile and pleasant start to their day.
Rooms
The Holiday Inn Express Hotel & Suites in Chattanooga Downtown receives commendable feedback for its spacious, clean and comfortable rooms. Guests frequently appreciate the room size and the plush, comfortable beds, often emphasizing the excellent pillows. Cleanliness is a strong point with many noting that the rooms smelled fresh upon entry. Though a few mentions of dated decor and minor maintenance issues like running toilets have been noted, the overall impression remains positive.
The hotel's quiet ambiance ensures a peaceful stay, complemented by the friendly and helpful staff who enhance the guest experience. In addition to clean rooms, the breakfast offerings and easy parking are well-received. The convenient location of the hotel also garners praise, making it a favored choice for travelers visiting Chattanooga.
Beds
Guests at the Holiday Inn Express Hotel & Suites Chattanooga Downtown frequently praised the comfort of the beds. Many found the beds to be exceptionally comfortable with some even describing them as super comfortable or awesome. Visitors also appreciated the quality of the pillows and shower, adding to the overall positive sleeping experience. However, there were a few instances where guests found the beds to be either a bit too high or too hard and one guest reported a bed breaking during their stay. Overall, the majority of reviews indicate that guests can expect a comfortable and pleasant sleep experience at this hotel.
Cleanliness
Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG, receives generally positive feedback regarding its cleanliness. Guests frequently highlight the comfort of the beds and the welcoming, friendly staff. The rooms and property are consistently described as clean, spacious and comfortable, contributing to an overall enjoyable stay. Many appreciated the good quality bathroom products and the hotel's good location, close to various attractions. The breakfast offerings were also well-received.
However, a few guests noted issues such as dirty towels being left behind bathroom doors, food left in refrigerators and mold in the AC units. Some felt the rooms were slightly dated, though this did not significantly impact their overall satisfaction. Despite some isolated cleanliness concerns, the overwhelmingly positive comments on room comfort and staff hospitality make this hotel a favorable choice for many visitors.
Staff
The staff at Holiday Inn Express Hotel & Suites Chattanooga Downtown have garnered overwhelmingly positive feedback from guests, highlighting their warm and professional demeanor. The front desk employees, particularly Mike and Byron, were repeatedly mentioned for their kindness and hospitality. Check-in processes are described as smooth, facilitated by a friendly and welcoming team. Guests appreciated the overall fantastic and helpful behavior of the staff, who were accommodating and understanding in various situations. The natural friendliness of the employees contributed to an authentic experience reflective of the city’s vibe. Efficiency and professionalism were also noted, further enhancing guests' satisfaction. All in all, the staff's exceptional service played a significant role in creating a pleasant stay for visitors.
Pool
The indoor heated pool at Holiday Inn Express Hotel & Suites Chattanooga Downtown receives high marks from guests, who frequently describe it as lovely and excellent. Many appreciate the added bonus of having an indoor pool, noting its cleanliness and the enjoyment it provides, especially for children. While the pool is heated, a few guests found it too cold for swimming on certain occasions. There were also some disappointments when the pool was closed for resurfacing. Despite these minor issues, the pool overall seems to be a positive feature of the hotel.
Parking
The Holiday Inn Express Hotel & Suites Chattanooga Downtown offers guests a significant advantage with its complimentary parking. Located just outside and behind the hotel, the free parking facilities are not only convenient but also ample, accommodating a variety of vehicles. Guests consistently appreciate and love the ease and accessibility of parking without the need for any additional cost. The availability of great parking options adds to the comfort and convenience of staying at this hotel in downtown Chattanooga.
Yes, Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG.
No, Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG.
Yes, Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG has a gym.