DoubleTree by Hilton Boston Logan Airport Chelsea
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Summary of reviewsThe DoubleTree by Hilton Boston Logan Airport Chelsea provides a consistently positive experience, particularly for travelers seeking convenience and comfort near Logan Airport. The hotel's strategic location is a standout feature, offering quick access to the airport with a complimentary and efficient shuttle service. Proximity to the Silver Line Bus routes and Chelsea commuter rail station allows easy transit to downtown Boston and other destinations. Guests appreciate nearby amenities such as a supermarket, restaurants and other commercial facilities, although the surrounding industrial area and occasional noise from train tracks receive mixed opinions.
Guests frequently commend the breakfast for its variety and quality, describing it as excellent and satisfying with a good mix of sweet and savory options. While there are some criticisms related to the use of plastic cutlery and the cost of breakfast, the overall breakfast experience remains favorable. Dinner receives positive feedback for the quality and convenience of on-site dining options, despite a few limitations in menu variety and the availability of room service.
The rooms are highly rated for their comfort, cleanliness and modern, well-equipped amenities. Spacious rooms, large bathrooms and comfortable beds contribute to a pleasant stay. Guests appreciate the neatness and contemporary design of the accommodations, although there are occasional mentions of noise and minor cleanliness issues.
Cleanliness is a consistent highlight with guests praising the hotel's modern and well-maintained environment. The staff garners high praise for their friendliness and helpfulness with several individuals receiving special mention for their exceptional service. Although there are isolated reports of less satisfactory interactions, the overall sentiment towards the staff is positive.
Free Wi-Fi is available, but experiences vary with some guests noting reliable service while others report connectivity issues. The gym, though small, is appreciated for its cleanliness and equipment and the swimming pool receives favorable comments for its temperature and maintenance.
The beds are frequently described as very comfortable with guests enjoying the plush pillows and supportive mattresses. The hotel meets four-star standards with its modern decor, clean facilities and excellent bathroom amenities. As a business hotel, it offers a range of services suitable for corporate travelers with a notable business center and a good cost/benefit ratio, making it a reliable choice for professionals.
Overall, the DoubleTree by Hilton Boston Logan Airport Chelsea offers a convenient, comfortable and well-maintained stay, particularly suited for air travelers and business guests, though some minor areas for improvement exist.
Categories
Guests frequently commend the breakfast for its variety and quality, describing it as excellent and satisfying with a good mix of sweet and savory options. While there are some criticisms related to the use of plastic cutlery and the cost of breakfast, the overall breakfast experience remains favorable. Dinner receives positive feedback for the quality and convenience of on-site dining options, despite a few limitations in menu variety and the availability of room service.
The rooms are highly rated for their comfort, cleanliness and modern, well-equipped amenities. Spacious rooms, large bathrooms and comfortable beds contribute to a pleasant stay. Guests appreciate the neatness and contemporary design of the accommodations, although there are occasional mentions of noise and minor cleanliness issues.
Cleanliness is a consistent highlight with guests praising the hotel's modern and well-maintained environment. The staff garners high praise for their friendliness and helpfulness with several individuals receiving special mention for their exceptional service. Although there are isolated reports of less satisfactory interactions, the overall sentiment towards the staff is positive.
Free Wi-Fi is available, but experiences vary with some guests noting reliable service while others report connectivity issues. The gym, though small, is appreciated for its cleanliness and equipment and the swimming pool receives favorable comments for its temperature and maintenance.
The beds are frequently described as very comfortable with guests enjoying the plush pillows and supportive mattresses. The hotel meets four-star standards with its modern decor, clean facilities and excellent bathroom amenities. As a business hotel, it offers a range of services suitable for corporate travelers with a notable business center and a good cost/benefit ratio, making it a reliable choice for professionals.
Overall, the DoubleTree by Hilton Boston Logan Airport Chelsea offers a convenient, comfortable and well-maintained stay, particularly suited for air travelers and business guests, though some minor areas for improvement exist.
Hotel with Parking
Located near Logan Airport, this DoubleTree offers parking facilities. It is a convenient option for travelers needing quick airport access.
Hotel with Indoor Pool
Features an indoor pool facility for hotel guests.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The DoubleTree by Hilton Boston Logan Airport Chelsea boasts a strategically convenient location near the Logan Airport, making it ideal for travelers needing quick access for layover flights or early departures. The hotel benefits from a complimentary airport shuttle service, praised for its efficiency and making the journey to and from the terminal relatively hassle-free.
Proximity to public transportation further enhances its appeal: the nearby Silver Line (SL3) Bus routes and the Chelsea commuter rail station enable easy transit to downtown Boston and other popular destinations. Guests also appreciate the close distance to various amenities, including a large supermarket, restaurants and other commercial facilities.
However, while the location is practical for airport access and public transport links, the surrounding industrial area has drawn mixed reviews. Some visitors found the industrial setting and nearby train tracks to be noisy and less picturesque, indicating it as less than ideal for those looking to explore the city center, which some noted is a distance away. Additionally, the 20-minute drive to downtown Boston may increase travel times for those looking to explore the central sights frequently.
Overall, the DoubleTree by Hilton Boston Logan Airport Chelsea offers convenience and efficacy for air travelers and those using public transportation, though its setting in an industrial area with potential noise from rail tracks and vehicular traffic could be a consideration for those sensitive to such factors.
The breakfast at DoubleTree by Hilton Boston Logan Airport Chelsea receives generally favorable reviews with a few mixed opinions. Guests frequently praise the breakfast for its variety and quality, often describing it as good, excellent or very tasty. There is a notable appreciation for the diverse offerings, ranging from sweet to savory options and the inclusion of a breakfast buffet with good-quality food. Many reviewers highlight the complimentary coffee available in the lobby and the decent breakfast included in their rates, which they found satisfying enough to energize them for the day.
However, some guests noted that the breakfast experience could be improved. A few mentioned the use of plastic cutlery and dishes and some felt the breakfast lacked fresh fruit and nuts. The cost of the breakfast also drew some criticism with a number of reviewers commenting that it was expensive, especially if not included in the room rate. There are mentions of a somewhat awkward system for managing breakfast benefits for those with included packages.
Overall, guests seem content with the breakfast offerings, appreciating the quality and variety, though there are specific areas where improvements could enhance the experience. Guests seeking a reliable breakfast option will find the hotel’s offerings largely fulfilling, though they should be mindful of potential additional costs.
The DoubleTree by Hilton Boston Logan Airport Chelsea offers several dining options that generally receive positive feedback. Guests appreciate the convenience of being able to have dinner on-site, in particular enjoying the on-property bar and restaurant. Reviews frequently highlight the quality of the food, describing it as great and even as the best part of their stay with both the meals and drinks being on point. The restaurant is noted for being very accommodating, though some guests mentioned that not all listed dining options were available and there was a lack of room service despite it being advertised. Despite a limited menu, the dishes served are considered delicious. For variety, some guests recommend the Italian restaurant located next door, which also received favorable comments. Overall, while there are some limitations in terms of availability and menu range, the dining experience is overall appreciated for its quality and convenience.
DoubleTree by Hilton Boston Logan Airport Chelsea offers a variety of rooms that guests frequently describe as comfortable, clean and spacious. The rooms are beautifully decorated and come with modern, well-equipped amenities. Occupants have appreciated the large room sizes, big bathrooms and comfortable beds, making for a pleasant stay. The hotel's contemporary design adds to the appeal with modern comforts provided in each room.
Guests highlight the cleanliness and the neatness of the rooms consistently. The newly refurbished state of many rooms contributes to their positive reviews. Amenities like large TVs, good showers and specific features like a lighted, magnifying mirror for makeup application are also noted. Some guests have mentioned perks such as clean, quiet environments and a nice warm pool.
The size of the rooms is praised by many with descriptions of large, spacious areas being common. Comfort is a recurring theme with particular emphasis on beds that ensure a restful sleep. The bathrooms, often characterized as huge and modern, receive specific mention for their quality.
However, it should be mentioned that a few guests experienced issues such as noisy rooms and occasional lapses in cleanliness. There were also instances of certain rooms having an unpleasant smell or being outdated. Some found the location to be less than ideal, necessitating additional transport arrangements to reach the airport.
Overall, DoubleTree by Hilton Boston Logan Airport Chelsea generally provides clean, spacious and comfortable accommodations with modern amenities, despite some minor setbacks according to a few guests.
The beds at DoubleTree by Hilton Boston Logan Airport Chelsea receive high marks from guests for their comfort and spaciousness. Many reviews praise the beds as being very comfortable, often emphasizing their size and the soft, plush pillows that accompany them. Several guests mentioned that the mattresses provided excellent support, contributing to restful sleep. Descriptions such as 'super comfortable' and 'great comfort' frequently appear, highlighting the satisfaction with the bedding. Reviewers also appreciated the quality of linens and overall cleanliness of the beds. Although there was an isolated comment about discomfort on one side, the overwhelming sentiment is that the hotel offers some of the most comfortable beds available, making for a pleasant and restful stay.
The DoubleTree by Hilton Boston Logan Airport Chelsea is consistently praised for its cleanliness. Guests frequently describe the hotel as very clean, well-maintained and modern. The rooms, beds and bathrooms are routinely highlighted for their cleanliness, comfort and spaciousness. The overall environment and facilities are also noted as clean and updated, contributing to a pleasant atmosphere. Despite a few isolated complaints about specific cleanliness issues, the general consensus among guests is that the hotel maintains a high standard of cleanliness and comfort, making it a reliable choice for travelers. The staff is often commended for being friendly and professional, enhancing the inviting ambiance of the hotel.
The staff at DoubleTree by Hilton Boston Logan Airport Chelsea generally receive high praise for their friendliness and helpfulness. Many guests highlight the attentive and courteous nature of the employees, noting that the front desk staff and maintenance workers, in particular, often go out of their way to assist. Notable individuals such as Bruno, Jay, Alberto, Adriana and Simone are frequently commended for their exceptional customer service.
Several reviews mention the efficient check-in and check-out process and guests appreciate the warm welcomes and helpful information provided by the reception staff. The bartender in the hotel restaurant is also mentioned as being particularly personable, adding to the overall positive atmosphere.
However, some guests have encountered issues with certain staff members who were described as rude or inattentive. These isolated incidents seem to contrast with the generally positive feedback, indicating that while the majority of the staff are exemplary, lapses in customer service do occasionally occur. Overall, the staff at this hotel are mostly praised for creating a welcoming and accommodating environment, contributing significantly to guests' positive experiences.
Guests have had mixed experiences with the Wi-Fi at DoubleTree by Hilton Boston Logan Airport Chelsea. Some visitors appreciated the free and reliable internet service, noting good Wi-Fi speeds and strong signal quality as highlights. Despite these positive remarks, several guests encountered significant issues. Complaints ranged from Wi-Fi that wouldn't connect to being almost completely unusable with some describing the network as terrible. While the presence of free Wi-Fi was acknowledged, there were calls for improvement, especially given that seamless and free internet access has become a standard expectation in modern accommodations.
The gym at DoubleTree by Hilton Boston Logan Airport Chelsea receives mixed feedback from guests. While some visitors find it to be nice and well-equipped with weights, others mention that it is very small and note occasions when the gym was not functioning or closed. Despite its size, the gym is generally appreciated for its cleanliness and the inclusion of weights. Additionally, the hotel offers a free sauna and guests commonly praise the swimming pool for being at a good temperature and part of the excellent and super clean facilities.
The DoubleTree by Hilton Boston Logan Airport Chelsea meets the usual high standards expected from the DoubleTree by Hilton brand, delivering a solid four-star experience. The hotel is noted for its modern and well-maintained decor, complemented by nice, clean and contemporary facilities. Guests specifically praise the wonderful shower and bathroom amenities. Despite some opinions on price inflation and differing views on its star rating, the majority of feedback reflects that the hotel indeed offers four-star quality accommodations and facilities, ensuring a comfortable stay.
The DoubleTree by Hilton Boston Logan Airport Chelsea is a well-regarded choice for business travelers, offering a range of facilities and services that meet the needs of professionals on the go. The business center stands out as a key feature, contributing to the hotel's reputation as an ideal venue for business travel. Guests have reported a smooth and fast check-in process, enhancing their overall experience. The hotel provides value for money, making it a good option for those on business trips. It also maintains a good cost/benefit ratio, underscoring its appeal as a business accommodation. Whether it’s for work-related business or just a brief stay, the DoubleTree by Hilton offers a decent and reliable experience suited for corporate travelers.
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Location
Proximity to public transportation further enhances its appeal: the nearby Silver Line (SL3) Bus routes and the Chelsea commuter rail station enable easy transit to downtown Boston and other popular destinations. Guests also appreciate the close distance to various amenities, including a large supermarket, restaurants and other commercial facilities.
However, while the location is practical for airport access and public transport links, the surrounding industrial area has drawn mixed reviews. Some visitors found the industrial setting and nearby train tracks to be noisy and less picturesque, indicating it as less than ideal for those looking to explore the city center, which some noted is a distance away. Additionally, the 20-minute drive to downtown Boston may increase travel times for those looking to explore the central sights frequently.
Overall, the DoubleTree by Hilton Boston Logan Airport Chelsea offers convenience and efficacy for air travelers and those using public transportation, though its setting in an industrial area with potential noise from rail tracks and vehicular traffic could be a consideration for those sensitive to such factors.
Breakfast
However, some guests noted that the breakfast experience could be improved. A few mentioned the use of plastic cutlery and dishes and some felt the breakfast lacked fresh fruit and nuts. The cost of the breakfast also drew some criticism with a number of reviewers commenting that it was expensive, especially if not included in the room rate. There are mentions of a somewhat awkward system for managing breakfast benefits for those with included packages.
Overall, guests seem content with the breakfast offerings, appreciating the quality and variety, though there are specific areas where improvements could enhance the experience. Guests seeking a reliable breakfast option will find the hotel’s offerings largely fulfilling, though they should be mindful of potential additional costs.
Dinner
Rooms
Guests highlight the cleanliness and the neatness of the rooms consistently. The newly refurbished state of many rooms contributes to their positive reviews. Amenities like large TVs, good showers and specific features like a lighted, magnifying mirror for makeup application are also noted. Some guests have mentioned perks such as clean, quiet environments and a nice warm pool.
The size of the rooms is praised by many with descriptions of large, spacious areas being common. Comfort is a recurring theme with particular emphasis on beds that ensure a restful sleep. The bathrooms, often characterized as huge and modern, receive specific mention for their quality.
However, it should be mentioned that a few guests experienced issues such as noisy rooms and occasional lapses in cleanliness. There were also instances of certain rooms having an unpleasant smell or being outdated. Some found the location to be less than ideal, necessitating additional transport arrangements to reach the airport.
Overall, DoubleTree by Hilton Boston Logan Airport Chelsea generally provides clean, spacious and comfortable accommodations with modern amenities, despite some minor setbacks according to a few guests.
Beds
Cleanliness
Staff
Several reviews mention the efficient check-in and check-out process and guests appreciate the warm welcomes and helpful information provided by the reception staff. The bartender in the hotel restaurant is also mentioned as being particularly personable, adding to the overall positive atmosphere.
However, some guests have encountered issues with certain staff members who were described as rude or inattentive. These isolated incidents seem to contrast with the generally positive feedback, indicating that while the majority of the staff are exemplary, lapses in customer service do occasionally occur. Overall, the staff at this hotel are mostly praised for creating a welcoming and accommodating environment, contributing significantly to guests' positive experiences.
Wi-Fi
Gym
4 Star
Business
Yes, DoubleTree by Hilton Boston Logan Airport Chelsea has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton Boston Logan Airport Chelsea.
No, DoubleTree by Hilton Boston Logan Airport Chelsea doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Boston Logan Airport Chelsea.
Yes, DoubleTree by Hilton Boston Logan Airport Chelsea has a gym.
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