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Summary of reviews'99 The Gallery Hotel - SHA Extra Plus' in Chiang Mai is highly acclaimed for its superb location within the ancient city walls, offering easy access to numerous iconic landmarks, such as the Wat Phra Singh temple, vibrant night markets and a range of cafes, restaurants and spas. Its peaceful yet central setting is perfect for both seasoned travelers and newcomers, enhancing the overall experience with historical charm and modern amenities.
The hotel receives praise for its delicious and reasonably priced breakfast, particularly the made-to-order options like French toast with fruit. The dining area adds to a pleasant experience, though some guests noted the limited selection and slow service at times. Dinner offerings are tasty but limited to early hours, pushing guests to explore the excellent dining options nearby.
Rooms are described as beautifully decorated, clean and furnished with necessary amenities. Visitors enjoy the spaciousness and unique features such as outdoor showers and high ceilings. However, some critiques include small and dark rooms with limited natural light, though the high level of cleanliness and comfort generally offsets these drawbacks.
Cleanliness is a standout feature with daily upkeep and well-maintained common areas contributing to the high hygienic standards. Staff members are consistently praised for their friendliness, attentiveness and helpfulness, enhancing the overall guest experience. Their exceptional service includes providing valuable local information and assisting with travel logistics.
WiFi quality is a noted weakness with many guests experiencing frequent disconnections and slow speeds, particularly in rooms and near the pool. The hotel’s gym, while small, offers essential equipment and provides a convenient option for staying active during the stay. The pool, though appreciated for being a refreshing spot, is frequently critiqued for its small size and cold temperature, along with maintenance issues like cleanliness and limited seating.
Both families and couples find the hotel accommodating with its family-friendly environment, spacious family rooms and attentive staff. Beds generally receive positive reviews for their comfort, though some guests noted issues with squeaky or worn-out mattresses.
In summary, '99 The Gallery Hotel - SHA Extra Plus' offers a blend of historical ambiance, excellent location, cleanliness and outstanding staff service, making it a charming and convenient choice for visitors to Chiang Mai. While there are some areas for improvement, particularly WiFi and pool facilities, the overall experience remains positive.
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