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Swissotel Chicago

Chicago , 323 East Wacker Drive (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Info Swissotel Chicago, designed by renowned Chicago architect Harry Weese, is ideally situated in the confluence of the Chicago River and Lake Michigan, just steps away from exclusive shopping on The Magnificent Mile. The hotel offers 661 tastefully decorated, generous and luxurious non-smoking rooms and suites.

Summary of reviewsSwissotel Chicago is a highly recommended hotel for travelers visiting Chicago. The hotel's prime location across from the Riverwalk and close to downtown offers easy access to many attractions, making it a perfect and convenient choice for guests. The spacious and comfortable rooms with modern decor and exceptional facilities, along with beautiful views of the city, lake and river, make for a great stay. The hotel's cleanliness is exceptional with guests praising the hotel's professional and clean atmosphere. The staff is friendly and accommodating with exceptional customer service. While parking can be expensive and challenging, the hotel's comfortable and restful beds make up for it. Overall, Swissotel Chicago is a great four-star hotel choice for those seeking a luxurious visit to Chicago.
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Hotel for Honeymoon

Admire the magnificent cityscape view offered from the hotel's comfortable suites and indulge in the most luxurious honeymoon getaway when opting to stay at this hotel with your significant other.

Skyscraper Hotel

The skyscraper reaches up to a height of 139.3 m / 457 ft, with beautiful views over the riverside and lake Michigan. With the beautiful lake front opening up in front you, the location is filled with interesting places to go and explore. The hotel has 43 floors designed in a chic way by Chicago architect Harry Weese.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Classic Lakeview 1 King Featuring views of Lake Michigan and Navy Pier, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

Classic 1 King Featuring views of downtown Chicago, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

Premier Corner 1 King Featuring panoramic views of downtown Chicago, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Classic Riverview 1 King Featuring views of the Chicago River, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Premier View Corner 1 King Featuring panoramic views of Lake Michigan and Navy Pier, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Classic Lakeview 2 Double Featuring views of Lake Michigan and Navy Pier, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Classic 2 Double Featuring views of Maggie Daley Park, Millennium Park and the Buckingham Fountain, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Classic Riverview 2 Double Featuring views of the Chicago River, this room includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Executive Suite 1 King Featuring burnished hardwood floors and upscale luxury furnishings, this spacious suite offers an executive office, parlor area and wine bar. A sofa bed is also included.

Lifestyle Suite View 1 King Featuring a spacious parlor area, this large suite includes a private bathroom with 2 baths and an executive work area.

Lifestyle Suite 1 King Featuring a spacious parlor area, this large suite includes a private bathroom with 2 baths and an executive work area.

Pinnacle 1 King - Higher Floor This room is located on the 20th floor or higher.and features views of the Chicago skyline. It offers a private bathroom with a spacious shower and bath tub, along with upscale bath amenities.

Pinnacle 2 Double - Higher Floor This room is located on the 20th floor or higher.and features views of the Chicago skyline. It offers a private bathroom with a spacious shower and bath tub, along with upscale bath amenities.

Pinnacle Riverview 1 King - Higher Floor This room is located on the 20th floor or higher.and features panoramic views of the Chicago River. It includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Double Room with Two Double Beds and River View This room is located on the 20th floor or higher.and features panoramic views of the Chicago River. It includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Pinnacle Lakeview 1 King - Higher Floor This room is located on the 20th floor or higher.and features panoramic views of the Chicago River. It includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Pinnacle Riverview 2 Double - Higher Floor This room is located on the 20th floor or higher.and features panoramic views of the Chicago River. It includes a private bathroom with a separate bath and shower. A hairdryer and upscale bath amenities are also provided.

Classic Double Room with Two Double Beds - Bath Tub/Disability Access The spacious double room offers air conditioning, a carpeted floor and heating. The unit offers 1 bed.

Classic King Room - Bath Tub/Disability Access The spacious double room features air conditioning, a carpeted floor and heating. The unit has 1 bed.

Pinnacle Double Room with Two Double Beds and Lakeview - Higher Floor This quadruple room is air-conditioned and features a carpeted floor and heating. The unit offers 2 beds.

Classic Double Room with Two Double Beds and Bath Tub - Disability Access The double room features air conditioning, a carpeted floor and heating.

Classic Double Room with Two Double Beds and Roll-In Shower - Disability Access Air conditioning, a carpeted floor and heating are provided in this double room.

Double Room with Two Double Beds and Bath Tub - Disability Access/River View The double room provides air conditioning, a carpeted floor and heating.

Double Room with Two Double Beds and Roll-In Shower - Disability Access/River View Air conditioning, a carpeted floor and heating are available in this quadruple room. The unit has 2 beds.

Double Room with Two Double Beds and Bath Tub - Disability Access/Lake View Air conditioning, a carpeted floor and heating are offered in this double room.

Classic King Room with Bath Tub - Disability Access This air-conditioned double room has a carpeted floor and heating. The unit has 1 bed.

King Room with Bath Tub - Disability Access/River View The double room provides air conditioning, a carpeted floor and heating.

King Room with Roll-In Shower - Disability Access/River View This air-conditioned triple room has a carpeted floor and heating.

King Room River View - Disability Access/Bath Tub The double room features air conditioning, a carpeted floor and heating. The unit has 1 bed.

Classic King Room with Roll-In Shower - Disability Access This air-conditioned double room features a carpeted floor and heating. The unit offers 1 bed.

Presidential Suite with View

Vitality Suite with City View

Skyline Duplex Loft Suite with One King Bed - Skyline/River View

About Swissotel Chicago

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Guest Reviews

8.4

Very Good

Location

The Swissotel Chicago has a prime location that is highly praised by guests. Situated across from the Riverwalk and close to downtown, the hotel offers easy access to the theater district and the "L" train. Guests rave about the breathtaking view from the 01 rooms, which overlooks the Chicago River. The location is described as perfect, central and convenient to everything downtown within walking distance of many attractions such as Navy Pier and the lakefront. Many guests also appreciate the proximity to conference centers and jazz clubs. The hotel's UPS store on the lower level is also considered a convenient perk. Overall, the Swissotel Chicago's amazing location and stunning views make it a top choice for travelers visiting the Windy City.

Rooms

Guests of the Swissotel Chicago were impressed with the spacious and comfortable rooms, complete with modern decor and exceptional facilities. Many enjoyed beautiful views of the city, lake and river from their rooms and felt safe and secure in the nice location. Despite a few minor complaints about dust, noise and room temperature, overall the rooms were clean and well-appointed with comfortable beds. Some guests were disappointed that their beds were twin size instead of queen and that there were no robes provided in the room. However, the majority of guests had a positive experience and loved their stay at this hotel.

Beds

When it comes to choosing a hotel, one key aspect can make or break your experience: the quality of the beds. Lucky for visitors of the Swissotel Chicago, this establishment excels in offering a comfortable and restful sleep experience. With several mentions of "super comfortable", "amazingly comfortable" and "extremely comfortable" beds, guests can count on a restful night's sleep. The bedding is also noted to be of good quality with fresh and comfortable pillows and linen. Despite one guest mentioning that the pillows were too thick, overall, the comfort of the beds seems to be a highlight of the Swissotel Chicago. And waking up to beautiful views as mentioned by other guests is just the icing on the cake for a fantastic trip.

Cleanliness

Welcome to Swissotel Chicago, a very nice place that boasts excellent cleanliness! Guests rave about how clean and organized the hotel is with many stating that their rooms were super clean, spacious, dependable and well-appointed. Many praise the hotel's prime location and its very professional and clean atmosphere. Guest satisfaction with room cleaning was high with many commenting on the thoroughness of their cleaning. Some guests mentioned minor issues such as a bathroom leak or a single burnt-out light bulb, but in general, the hotel appeared very clean. However, a few guests noted that they experienced some disappointment with dirty AC units, dirty rooms or lack of attention to detail with regards to room cleaning or trash receptacles. The hotel is unfortunately still operating under some Covid restrictions and some guests found the parking garage to be frightening. Despite these minor flaws, the hotel is generally praised for its beautiful and clean rooms, friendly staff and prime location.

Staff

The staff at Swissotel Chicago is highly praised by guests for their professionalism and helpfulness. Housekeeping was especially noted for their warm welcome. Front desk and valet staff were also commended for their friendliness and helpfulness, although one night shift manager was found to be rude. The hotel's customer service was exceptional according to guests and the restaurant staff was described as friendly. Despite some comments about being understaffed, the staff was available and accommodating at all times. A few guests mentioned feeling unwelcomed, but overall the attention and hospitality received from the staff was top notch. Due to the pandemic, the hotel was short-staffed and this was noticeable to some guests. Despite this, the service provided by the staff was still great.

Parking

When visiting the Swissotel Chicago, it's important to be aware that parking is not included and can come at a high cost. While the valet service is easy to use, it can be quite pricey. However, if you are comfortable navigating downtown parking, there are other options available nearby. Some guests found the garage difficult to locate and navigate with confusing signage and a strange structure. Others had to park at a different garage due to low clearance. Despite the challenges, there were guests who had an easy check-in and valet experience. Nonetheless, it's important to note that parking at the hotel can be an adventure and requires extra preparation and budgeting.

4 Star

Swissotel Chicago, a posh and upscale hotel, offers fabulous facilities and services, perfect for a luxurious visit to Chicago. The hotel's gorgeous location adds to the guests' overall experience during their stay. Although some guests find the hotel's services to be expensive and can even notice a deterioration in quality, others express satisfaction with the hotel's standards. Despite these varying opinions, Swissotel Chicago remains a passable choice for those seeking a very good four-star hotel, but not necessarily the ultimate luxury experience.

No, Swissotel Chicago doesn't have any pool.

No, a spa isn't available at Swissotel Chicago.

Yes, Swissotel Chicago welcomes dogs.

Yes, parking facilities are available at Swissotel Chicago.

Yes, Swissotel Chicago has a gym.

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