Best Western Plus Angel Hotel
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Summary of reviewsThe Best Western Plus Angel Hotel in Chippenham receives high praise for numerous aspects of the guest experience, particularly its exceptional location and the overall friendliness and helpfulness of the staff. Positioned centrally within the town, it offers convenient access to public transport, local attractions and ample parking, which guests find highly convenient.
Guests generally find the breakfast offerings to be satisfactory, noting a decent selection and good quality of both cooked and continental options. The breakfast staff receives accolades for being welcoming and efficient. Dinner, on the other hand, garners mixed reviews; while many appreciate the quality and presentation of the meals, others feel that the menu could benefit from more variety and consistency.
Rooms at the hotel are often described as spacious, comfortable and nicely appointed, combining modern amenities with a touch of antique charm. However, some guests report issues with room temperature, noise and occasional maintenance needs. Cleanliness of the hotel is largely viewed positively, though some guests have noted inconsistencies, such as dust and insufficient vacuuming.
The staff's professionalism and friendliness significantly enhance the guest experience, contributing to a welcoming atmosphere. While a few isolated incidents of unhelpfulness were mentioned, the overall sentiment towards staff service remains positive.
The hotel's amenities, including reliable free Wi-Fi, a clean and well-equipped gym and an inviting heated pool, add to the overall positive experience. The pool is particularly popular with families, despite its smaller size and occasional busyness. The hotel's parking facilities are another standout feature, offering spacious and convenient parking options, although some guests mention the need for better signposting.
Family-friendly aspects of the hotel are well-received with spacious family rooms and a welcoming environment for children being highlighted. The comfort of the beds is repeatedly praised, contributing to restful stays for many guests.
Overall, the Best Western Plus Angel Hotel meets and occasionally exceeds the expectations of a three-star establishment, offering clean facilities and comfortable accommodation. It provides a reliable and pleasant stay, particularly excelling in its central location, staff friendliness and key amenities like parking and the pool, making it a solid choice for travelers visiting Chippenham.
Categories
Guests generally find the breakfast offerings to be satisfactory, noting a decent selection and good quality of both cooked and continental options. The breakfast staff receives accolades for being welcoming and efficient. Dinner, on the other hand, garners mixed reviews; while many appreciate the quality and presentation of the meals, others feel that the menu could benefit from more variety and consistency.
Rooms at the hotel are often described as spacious, comfortable and nicely appointed, combining modern amenities with a touch of antique charm. However, some guests report issues with room temperature, noise and occasional maintenance needs. Cleanliness of the hotel is largely viewed positively, though some guests have noted inconsistencies, such as dust and insufficient vacuuming.
The staff's professionalism and friendliness significantly enhance the guest experience, contributing to a welcoming atmosphere. While a few isolated incidents of unhelpfulness were mentioned, the overall sentiment towards staff service remains positive.
The hotel's amenities, including reliable free Wi-Fi, a clean and well-equipped gym and an inviting heated pool, add to the overall positive experience. The pool is particularly popular with families, despite its smaller size and occasional busyness. The hotel's parking facilities are another standout feature, offering spacious and convenient parking options, although some guests mention the need for better signposting.
Family-friendly aspects of the hotel are well-received with spacious family rooms and a welcoming environment for children being highlighted. The comfort of the beds is repeatedly praised, contributing to restful stays for many guests.
Overall, the Best Western Plus Angel Hotel meets and occasionally exceeds the expectations of a three-star establishment, offering clean facilities and comfortable accommodation. It provides a reliable and pleasant stay, particularly excelling in its central location, staff friendliness and key amenities like parking and the pool, making it a solid choice for travelers visiting Chippenham.
Hotel near Golf Courses
Located in Chippenham, this hotel is 3.15 miles from Bowood PGA Golf Course & Golf Academy and 8.83 miles from Cumberwell Park Golf Club, providing access to prominent courses.
Dog Friendly Hotel
This hotel is pet-friendly. It also provides a comfortable and stylish stay in a sympathetically extended 400-year-old coaching inn.
Hotel with Swimming Pool
This hotel features a small indoor pool and a leisure club with gym equipment. It is located in the heart of Chippenham, making it a convenient choice for a town centre hotel with pool facilities.
Heated Pool Indoor Pool
3-Star Hotel
Located in Chippenham, this hotel is well-situated near the town center. It offers comfortable accommodations and reliable service, suitable for both business and leisure travelers.
Hotel with Indoor Pool
This hotel includes an indoor heated swimming pool. The pool facilities are clean.
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
The Best Western Plus Angel Hotel is highly praised for its exceptional location in the heart of Chippenham. Guests appreciate its central position, making it incredibly convenient for accessing the train and bus stations, as well as local restaurants, shops and the Neeld Arts Centre. The hotel is situated right on the high street and close to the old market square, providing easy access to public transport and the town's main attractions. Visitors also note the ample parking facilities, which add to the convenience of the stay. The setting is described as beautiful and well maintained, underscoring the hotel's attractiveness, not just for its location but also for its presentation and amenities. Overall, it's considered an excellent choice for those seeking a centrally located hotel in Chippenham with easy access to local amenities and transportation.
The breakfast experience at the Best Western Plus Angel Hotel received varying feedback from guests. Many guests found the breakfast to be excellent with a great selection and tasty options available, including a good buffet arrangement where diners could help themselves to what they liked. Positive comments highlighted the ample choices and the quality of both the cooked and continental items.
Several guests were pleased with the efficiency and friendliness of the breakfast staff, noting that the service was both welcoming and efficient. The buffet style was generally appreciated for its convenience and the food, such as sausages and bacon, was often described as warm and delicious. Additionally, the breakfast was frequently noted as being good value for money.
However, not all feedback was positive. Some guests found the breakfast options to be limited and basic, suggesting that more continental choices, such as cold meats and cheeses, would improve the experience. A few reviews pointed out specific shortcomings like the absence of large plates and cool temperatures of the cooked items. On Sunday mornings, the breakfast quality seemed to dip with items being described as poor or greasy.
Overall, while the breakfast at the Best Western Plus Angel Hotel generally met or exceeded expectations for many guests, others felt there was room for improvement, particularly in terms of variety and temperature control of the hot food.
The Best Western Plus Angel Hotel offers an overall positive dining experience, particularly noted for its pleasant main restaurant and lounge areas. Many guests have praised the quality of the food, describing it as good, very good and even excellent at times. Meals are well-prepared and presented with some diners highlighting specific dishes such as steak and salad. The service is generally good, although occasionally hit or miss.
However, the dinner experience has garnered mixed reviews. While some guests found the dinner menu to be lovely and good value for money, others felt that it was uninspiring, limited and repetitive, particularly for longer stays. A few reviews mentioned that the food could have been hotter and some found the evening meals barely warm or disappointing.
There were also mentions of inconsistent meal availability with some guests noting that no evening meals were available during their stay. The price point was another consideration; some found the food and drinks a bit pricey. Despite these drawbacks, the overall sentiment is one of good quality and enjoyable meals, though with room for improvement in menu variety and meal service consistency.
The rooms at the Best Western Plus Angel Hotel receive mixed feedback from guests. Positively, many reviews commend the rooms for their spaciousness, comfort and decent size, often describing them as large, clean and well-appointed. Comfortable beds and a balance of antique and modern furnishings also add to the appeal. Guests appreciate nicely decorated rooms with good lighting, large bathrooms and essential amenities well-stocked. Some rooms are especially noted for being suitable for disabled guests and quiet, creating a peaceful stay.
However, several reviews highlight issues with the rooms being too warm with thin walls contributing to noise disturbances. A number of rooms were critiqued for being outdated or in need of refurbishment with some instances of water damage, bad smells and cleanliness concerns. Bathrooms, in particular, were a common point of dissatisfaction. Moreover, the inconsistency in room conditions led some guests to request room changes.
Overall, while many guests had a comfortable and enjoyable experience due to the spacious and well-decorated rooms, potential visitors should be mindful of the occasional issues related to maintenance and cleanliness.
At the Best Western Plus Angel Hotel, guests consistently highlighted the comfort of the beds, describing them as comfortable, comfy and even fabulous. Many pointed out the ultra comfy super king beds and pillows with large, clean and well-maintained bedding mentioned frequently. Descriptions ranged from "very comfortable" to "amazingly comfortable," indicating a high standard of sleep quality. Some guests noted that the beds were spacious, enhancing overall comfort. Only a few reviews mentioned the beds being a bit hard or not comfy, but these were exceptions. Overall, the consensus points to the rooms being clean and the beds providing a great, restful sleep experience.
Guests at the Best Western Plus Angel Hotel have varied yet largely positive opinions regarding the cleanliness of the establishment. Many reviews highlight that their rooms were clean, tidy and comfortable with clean and fluffy towels and modern amenities. Cleanliness extends beyond individual rooms to the entire hotel, including public areas and bathrooms which were often described as spotless and well-kept.
However, some guests did encounter issues. Rooms were occasionally found dusty, especially behind beds and on mirrors and some guests noted that carpets were not always adequately vacuumed. Additionally, a few rooms had an unpleasant smell and there were instances where rooms had not been cleaned properly prior to guest arrival or during their stay.
Despite these inconsistencies, the overall sentiment remains positive with many guests appreciating the clean and comfortable environment, especially noting the hotel's well-kept appearance and friendly atmosphere. The recurring theme is the hotel's ability to maintain a largely clean and inviting space for its visitors, making it a reliable choice for travelers prioritizing cleanliness.
The staff at the Best Western Plus Angel Hotel are widely praised for their friendliness and helpfulness. Guests consistently describe the team as polite, welcoming and accommodating. Many guests highlight the efficiency and professionalism displayed by both the reception and other staff members. There's a recurring mention of the staff being calm, attentive and proactive in addressing guests’ needs, contributing to a pleasant and relaxed atmosphere.
However, some reviews indicate mixed experiences with the reception staff. While several guests found the receptionists to be friendly and efficient, others mentioned instances of unhelpful and unfriendly behavior. Despite these few criticisms, the overall impression remains positive with many guests appreciating the excellent service and warm hospitality provided by the hotel's staff, which greatly enhanced their stay.
Guests of the Best Western Plus Angel Hotel have varied experiences with the hotel's Wi-Fi. Many guests appreciate the reliability and speed of the internet connection, describing it as good, excellent and both fast and stable. However, the Wi-Fi is not consistently mentioned in all reviews and some users report poor connectivity or an absence of Wi-Fi. The mixed feedback suggests that while many guests have satisfactory experiences, there may be occasional issues with Wi-Fi availability and performance.
The Best Western Plus Angel Hotel offers a gym that, while on the smaller side, is clean and equipped with good facilities. Some guests have noted the lack of weights and mentioned the equipment could be in better condition, but overall, the gym provides a place for hotel guests to maintain their fitness routines. It's convenient for those who like to use gym facilities every evening and the provided amenities are satisfactory for a basic workout. Despite its size, the gym area remains a positive feature of the hotel experience.
The reviews for the 'Best Western Plus Angel Hotel' pool paint a generally positive picture with some minor caveats. Guests frequently appreciated the pool, describing it as a nice, pleasant and an inviting facility. Many highlighted its heated water and well-maintained condition, noting that it was a lovely addition to their stay. The pool facilities were repeatedly praised for being clean and spotless with some even calling the pool great and amazing. The indoor, heated pool was also valued for its long opening hours, enabling guests to enjoy it at their convenience.
However, a few guests did mention some drawbacks. The smaller size of the pool was noted multiple times and it was reported to get very busy, especially with gym club members. On occasion, the pool was full or not available and in some instances, it was closed or not working. Despite these occasional issues, many found the pool to still be a bonus, especially for kids who had lots of fun. Overall, while the pool's size and availability could sometimes be a concern, its cleanliness, heated water and long hours made it a well-received feature of the hotel.
Nestled in a central location, the Best Western Plus Angel Hotel offers guests a variety of parking options that cater to different needs. The hotel boasts a very large and spacious car park, conveniently located at the back of the property. The ample parking spaces and good parking arrangements make it easy for guests to find a spot.
While most reviews highlight the convenience and ease of parking, noting terms such as "good parking," "excellent parking facilities," and "plenty of parking," there are a few mentions of a parking fee. Some guests noted a reasonable charge of £5 per night, though free parking is also available for others.
Despite the overwhelmingly positive feedback, a few guests mentioned that the parking area can be difficult to find initially and that it could use better signposting. However, the overall ease and convenience of the parking facilities make it a standout feature of the hotel, ensuring a smooth experience for those traveling by car.
The Best Western Plus Angel Hotel is regarded as family-friendly by many guests. It boasts a range of family-oriented amenities, including a spacious and well-equipped family room, which has been described as huge and good for family stays. The hotel's pool is highlighted as a positive aspect, particularly suitable for families with children and the whole atmosphere is great for children, contributing to an overall great family atmosphere.
The hotel’s location is another key point of convenience; it is centrally situated and close to where other family members may reside, making it easy for visiting relatives. Guests also praise the friendly and helpful staff, particularly those at the reception and appreciate the hotel's cleanliness.
However, it’s worth noting that there were some less favorable comments regarding the family accommodations. Specific concerns include poor play facilities, inadequate family options and subpar quality of sofa beds. Despite these shortcomings, the hotel remains a viable choice for families primarily due to its family-centric features and prime location.
Best Western Plus Angel Hotel manages to surpass typical expectations for a Best Western establishment. The facilities and services provided generally adhere to three-star standards, though some might argue they align more closely with four-star quality. The hotel maintains a clean and standard atmosphere, catering successfully to middle-class travelers. While there are occasional mentions of the hotel not fully meeting three-star criteria, it remains a reliable choice for those seeking a reasonably basic yet comfortable stay at the three-star level. The overall experience largely reflects the expected value for such a rating, despite varied opinions on its exact classification.
The Best Western Plus Angel Hotel provides a mixed experience regarding accessibility for guests with disabilities. On a positive note, the hotel is conveniently accessible from the train station and offers ample free parking. The rooms, including specific ones designed for wheelchair occupants, ensure that essential facilities like accessible bathrooms are available. Guests commended the excellent staff, enhancing overall comfort during their stay. However, there are notable concerns, such as a room on the first floor with a hard-to-see step and general observations that the hotel is not easily accessible. Some areas are reported as hard to access and even inaccessible, indicating that while there are accessible features, there is room for improvement in making the entire property more accommodating for all guests.
The heated pool at the Best Western Plus Angel Hotel has received favorable mentions from guests. The pool is described as fine, nice and lovely with several emphasizing its warmth. Reviews highlight that the pool is located in the garden and is well-managed, clean and maintained at a comfortable temperature. Guests appreciated that the pool was ideally located, adding to the overall positive experience.
The indoor pool at the Best Western Plus Angel Hotel receives commendation for its warmth and cleanliness. Guests refer to it as nice and amazing with the added benefit of being heated. While some note its small size, others appreciate it as a pleasant feature, contributing to an overall positive experience. The pool is frequently highlighted in reviews, indicating it as a noteworthy amenity for visitors.
The Best Western Plus Angel Hotel boasts impressive dog-friendly facilities and services that appeal to guests traveling with their pets. The hotel is notably pet friendly, making it an easy and welcoming environment for dogs. Guests have highlighted the super dog-friendly atmosphere with special touches such as a treat jar at the reception and the provision of a bowl of sausage and water for dogs. The location is also praised for being ideal for walking dogs, adding to the overall convenience for pet owners. The welcoming ambiance and specific amenities for dogs make it a popular choice among travelers with pets.
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Location
Breakfast
Several guests were pleased with the efficiency and friendliness of the breakfast staff, noting that the service was both welcoming and efficient. The buffet style was generally appreciated for its convenience and the food, such as sausages and bacon, was often described as warm and delicious. Additionally, the breakfast was frequently noted as being good value for money.
However, not all feedback was positive. Some guests found the breakfast options to be limited and basic, suggesting that more continental choices, such as cold meats and cheeses, would improve the experience. A few reviews pointed out specific shortcomings like the absence of large plates and cool temperatures of the cooked items. On Sunday mornings, the breakfast quality seemed to dip with items being described as poor or greasy.
Overall, while the breakfast at the Best Western Plus Angel Hotel generally met or exceeded expectations for many guests, others felt there was room for improvement, particularly in terms of variety and temperature control of the hot food.
Dinner
However, the dinner experience has garnered mixed reviews. While some guests found the dinner menu to be lovely and good value for money, others felt that it was uninspiring, limited and repetitive, particularly for longer stays. A few reviews mentioned that the food could have been hotter and some found the evening meals barely warm or disappointing.
There were also mentions of inconsistent meal availability with some guests noting that no evening meals were available during their stay. The price point was another consideration; some found the food and drinks a bit pricey. Despite these drawbacks, the overall sentiment is one of good quality and enjoyable meals, though with room for improvement in menu variety and meal service consistency.
Rooms
However, several reviews highlight issues with the rooms being too warm with thin walls contributing to noise disturbances. A number of rooms were critiqued for being outdated or in need of refurbishment with some instances of water damage, bad smells and cleanliness concerns. Bathrooms, in particular, were a common point of dissatisfaction. Moreover, the inconsistency in room conditions led some guests to request room changes.
Overall, while many guests had a comfortable and enjoyable experience due to the spacious and well-decorated rooms, potential visitors should be mindful of the occasional issues related to maintenance and cleanliness.
Beds
Cleanliness
However, some guests did encounter issues. Rooms were occasionally found dusty, especially behind beds and on mirrors and some guests noted that carpets were not always adequately vacuumed. Additionally, a few rooms had an unpleasant smell and there were instances where rooms had not been cleaned properly prior to guest arrival or during their stay.
Despite these inconsistencies, the overall sentiment remains positive with many guests appreciating the clean and comfortable environment, especially noting the hotel's well-kept appearance and friendly atmosphere. The recurring theme is the hotel's ability to maintain a largely clean and inviting space for its visitors, making it a reliable choice for travelers prioritizing cleanliness.
Staff
However, some reviews indicate mixed experiences with the reception staff. While several guests found the receptionists to be friendly and efficient, others mentioned instances of unhelpful and unfriendly behavior. Despite these few criticisms, the overall impression remains positive with many guests appreciating the excellent service and warm hospitality provided by the hotel's staff, which greatly enhanced their stay.
Wi-Fi
Gym
Pool
However, a few guests did mention some drawbacks. The smaller size of the pool was noted multiple times and it was reported to get very busy, especially with gym club members. On occasion, the pool was full or not available and in some instances, it was closed or not working. Despite these occasional issues, many found the pool to still be a bonus, especially for kids who had lots of fun. Overall, while the pool's size and availability could sometimes be a concern, its cleanliness, heated water and long hours made it a well-received feature of the hotel.
Parking
While most reviews highlight the convenience and ease of parking, noting terms such as "good parking," "excellent parking facilities," and "plenty of parking," there are a few mentions of a parking fee. Some guests noted a reasonable charge of £5 per night, though free parking is also available for others.
Despite the overwhelmingly positive feedback, a few guests mentioned that the parking area can be difficult to find initially and that it could use better signposting. However, the overall ease and convenience of the parking facilities make it a standout feature of the hotel, ensuring a smooth experience for those traveling by car.
Family
The hotel’s location is another key point of convenience; it is centrally situated and close to where other family members may reside, making it easy for visiting relatives. Guests also praise the friendly and helpful staff, particularly those at the reception and appreciate the hotel's cleanliness.
However, it’s worth noting that there were some less favorable comments regarding the family accommodations. Specific concerns include poor play facilities, inadequate family options and subpar quality of sofa beds. Despite these shortcomings, the hotel remains a viable choice for families primarily due to its family-centric features and prime location.
3 Star
Accessible
Heated Pool
Indoor Pool
Dog Friendly
Yes, Best Western Plus Angel Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Best Western Plus Angel Hotel.
Yes, Best Western Plus Angel Hotel welcomes dogs.
No, parking facilities aren't available at Best Western Plus Angel Hotel.
Yes, Best Western Plus Angel Hotel has a gym.
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