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Summary of reviewsibis Budget Coffs Harbour receives praise for its prime location, conveniently situated close to shops, restaurants and local attractions like Jetty Beach and the Big Banana. This accessibility makes it an ideal stopover for various travelers, particularly those on road trips or business visits. Guests highly appreciate the ease of access to nearby eateries, especially the adjacent pub that offers high-quality meals and live music, enhancing the overall dining experience.
The breakfast experience receives mixed reviews. While some guests commend the delicious, varied offerings that align with expectations for a budget stay, others find the options too basic, which diminishes their value for money. Similarly, dinner options are celebrated for their convenience and quality with numerous cafes and restaurants available within walking distance, catering to a range of preferences.
Room conditions at the hotel are a significant point of divergence among guests. Positive feedback emphasizes the rooms being clean, comfortable and equipped with essential amenities, offering good value for short stays. However, issues such as small size, outdated decor and cleanliness concerns, particularly in the bathrooms, were common complaints. The presence of mold, bad odors and occasional insect infestations led to dissatisfaction among several guests.
The staff at ibis Budget Coffs Harbour are frequently praised for their friendliness, professionalism and helpfulness. Specific staff members, noted for their exceptional service, enhance the guest experience, contributing to a pleasant stay.
While some guests find the free wifi satisfactory, its restricted availability primarily in the reception area—along with inconsistent performance—results in varied experiences. Those who require reliable in-room internet access may face challenges.
The onsite pool evokes mixed reactions; it’s appreciated when functional, providing a welcome respite for families. However, frequent closures, cleanliness issues and limited accessibility detract from its appeal.
Families find the hotel’s affordable rates and accessible location advantageous, especially for overnight stays on longer journeys. Nonetheless, the limited room space and occasional noise disturbances can be a drawback for longer or more comfort-seeking family stays.
Overall, the beds at ibis Budget Coffs Harbour are generally considered comfortable and clean by many guests, although some reported issues with firmness and noise from the beds. The hotel’s accessibility is commendable, offering safe parking and a seamless check-in process. However, the lack of an elevator poses challenges for those with mobility issues, despite the availability of ground-floor rooms upon request.
In summary, ibis Budget Coffs Harbour offers a budget-friendly option with notable strengths in location, dining convenience and friendly staff. However, potential guests should weigh these against possible room quality and cleanliness issues to determine if it meets their specific needs and expectations. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is certified by Ecotourism Australia. This certification indicates a strong commitment to environmental, socio-economic, and culturally sustainable practices.
Cheap Hotel
This hotel provides affordable accommodation with essential amenities such as an outdoor swimming pool, free parking, and WiFi. Its central location offers easy access to Coffs Harbour's attractions and beaches.
Accessible Hotel
This hotel is wheelchair accessible and offers wheelchair access to common/public areas. Some rooms have a private bathroom featuring a walk-in shower.
3-Star Hotel
This hotel offers budget accommodation with essential amenities. It is a practical choice for travelers looking for affordable lodging.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Queen Room with a Bunk BedThe triple room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Quadruple RoomThe quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. This quadruple room features a carpeted floor, heating and a TV. The unit offers 3 beds.
Standard Twin Room with a Bunk BedThe triple room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Standard Queen RoomThe double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. This double room features a carpeted floor, heating and a TV. The unit offers 1 bed.
Guest Reviews
5.5
Rated
Location
The ibis Budget Coffs Harbour boasts a favorable location, earning praise for its convenience and accessibility. Situated close to shops, restaurants and the central business district, it provides a centralized stay for travelers. Its proximity to the main road and highway offers easy access, making it ideal for stopovers, whether on a road trip or for work-related visits. Guests appreciate the hotel's ease of access to local eateries and pubs, especially noting the convenience of a nearby pub for meals. The position also allows for easy walks into town and to nearby attractions like Jetty Beach and the Big Banana. Overall, the location is frequently highlighted as a key advantage, delivering great value for money and suitability for various travel needs.
Breakfast
Guests have mixed feelings about the breakfast at ibis Budget Coffs Harbour. On the positive side, some guests found the breakfast excellent, delicious and with good variety. Many appreciated that it included both hot and cold options, was plentiful and offered good value. Guests highlighted that the continental breakfast was pleasant and simple, fitting the expectations for a budget stay.
However, several guests had negative experiences, noting that breakfast could be very basic or not up to standard. Complaints included descriptions of the breakfast as boring, plain or disappointing. Issues such as limited choices, absence of cutlery, plates or juice and minimal food options like just bread toast were mentioned. Some guests were unhappy about having to pay extra for what they considered to be minimal offerings and others were frustrated by the lack of communication regarding the unavailability of the advertised breakfast services. The lack of early breakfast options and occasional cleanliness issues in the breakfast area also were noted. Despite some variability in satisfaction, it’s clear that breakfast experiences at the hotel can greatly differ depending on individual expectations and circumstances during the stay.
Dinner
When planning a stay at ibis Budget Coffs Harbour, guests will find that the dinner options are overwhelmingly convenient and enjoyable, thanks primarily to its advantageous location. Situated right next door to a pub, visitors often praise the proximity and the high quality of the meals offered there. Guests frequently mention that the food in the adjacent pub is excellent with some highlighting that it offers a great feed and occasionally features live music, which enhances the dining experience.
For those looking to explore a bit more, the high street is just a short 10-minute walk away, offering a variety of cafes and restaurants, giving guests a wider selection to choose from. The convenience of having diverse dining options within walking distance is a notable benefit for travelers.
Overall, the easy access to good food makes ibis Budget Coffs Harbour an attractive choice for those looking to enjoy a hassle-free dining experience during their stay.
Rooms
The rooms at ibis Budget Coffs Harbour receive mixed feedback from guests. On the positive side, some reviews highlight the rooms as "clean," "comfortable," "tidy," and "neat," with comfortable bedding and a layout that was functional in small spaces. A few guests appreciated the presence of basic amenities like a fridge, tea and coffee facilities and air conditioning. For short stays or budget-conscious travelers, the rooms are seen as adequate and offering good value for the price.
However, the most prevalent feedback points to the rooms being notably small and often cramped with limited space for luggage and movement, especially for families or groups. Many found the rooms to be dated and in need of refurbishment with issues such as old, stained carpets, rusting fixtures and poor plumbing reported. Cleanliness was a significant concern for some with mentions of dust, mold and even infestations of cockroaches.
The bathrooms were particularly criticized for being exceptionally small, poorly organized and in disrepair with frequent mentions of mold, bad odors and leaking or flooding showers. Air conditioning was either absent or malfunctioning in many cases, contributing to stuffy and uncomfortable conditions.
Overall, while ibis Budget Coffs Harbour offers a budget option for travelers, the room quality and conditions may not meet the expectations of all guests, especially those seeking more space, cleanliness and modern amenities.
Beds
The beds at ibis Budget Coffs Harbour have elicited a variety of feedback from guests. Many reviewers mentioned that the beds were comfortable with several describing them as comfy or super comfy. Cleanliness was frequently noted with beds often described as clean. Friendly staff and good value for money were also highlighted alongside the comfortable beds, contributing to a positive overall experience for some guests.
However, not all feedback was favorable. A number of guests found the beds uncomfortable with some describing them as extremely uncomfortable or hard. Concerns were raised about noisy beds and certain beds being particularly shaky or squeaky. Some guests also mentioned issues with the pillows, finding them too flat or thin.
Despite these mixed reviews, a significant portion of guests did find the bedding to be satisfactory and conducive to a good night's sleep. Those who appreciated the comfort and cleanliness often found the stay to be pleasant and in line with their expectations for a budget hotel.
Cleanliness
The reviews for 'ibis Budget Coffs Harbour' present a mixed picture regarding cleanliness. On a positive note, several guests found the rooms to be clean, tidy and comfortable, appreciating the crisp, clean bed sheets and the overall neatness. Some noted that the property was clean and functional, offering affordable accommodation.
However, negative feedback was prevalent. Many guests reported various issues, including tiny rooms that often had bad smells, were filled with dust and had stained carpets. Bathrooms were frequently described as mouldy, dirty and poorly maintained with outdated fixtures and fittings. The presence of cockroaches and other insects was a recurring complaint, adding to an overall impression that the hotel lacked proper cleaning and maintenance.
The sentiment was that while the hotel had potential, it was in dire need of a deep clean and renovations, especially in the bathrooms and shared areas. The air conditioning units and other appliances often appeared dirty and unserviced, further detracting from the overall guest experience. Despite the affordable rates, the cleanliness issues made the stay less than ideal for many guests.
Staff
The staff at ibis Budget Coffs Harbour have received considerable praise for their friendliness and helpfulness. Numerous reviews highlight that the staff are not only accommodating and approachable but also demonstrate a high level of knowledge about the area. Guests frequently described encounters with the reception staff as pleasant and welcoming, making check-in quick and efficient. The names Edie and Amanda were mentioned positively, indicating specific staff members who went above and beyond in guest service. Many reviews noted the staff's ability to be both friendly and professional, ensuring a comfortable stay for visitors. Though the vast majority of feedback was positive, there were occasional mentions of less favorable interactions, suggesting variability in individual experiences. Nonetheless, the consistent theme across reviews was the staff's dedication to providing an enjoyable, hassle-free visit with a smile.
Wi-Fi
The wifi experience at ibis Budget Coffs Harbour appears to be mixed based on guest reviews. Guests reported instances where the wifi worked well and praised its availability, describing the connectivity as good. However, it seems that wifi service is primarily restricted to the reception area and many guests noted the lack of wifi in the rooms with some finding no access at all during their stay. While some reviews highlighted functional wifi in specific areas, a consistent complaint was the absence of in-room connectivity. These mixed experiences indicate that while some guests had reliable internet access, others faced challenges in utilizing the advertised free wifi throughout their visit.
Pool
The onsite pool at ibis Budget Coffs Harbour is a polarizing feature among guests. For some, it serves as a great facility for the kids and offers a refreshing dip, especially during warmer days. Described as a small outdoor pool, it helps in cooling off and can provide enjoyment when in usable condition. However, several guests report frequent closures and cleanliness issues, noting times when the pool was green with algae, dirty and not properly maintained. It's situated in the middle of the car park, which some guests find uninviting and too exposed. Access issues are also highlighted with mentions of the pool being locked and unavailable. Despite these criticisms, the pool's presence is appreciated, particularly for its convenience and potential for fun family moments.
Family
Families considering a stay at ibis Budget Coffs Harbour will find a mix of opinions regarding its suitability for children. On the positive side, the hotel offers comfortable bunks for kids and a spacious family room option. Reviews noted that the common room is functional, making it easy to have a quick breakfast before heading out for the day. The hotel's affordability and easy access with parking also add to its appeal for short, overnight stays during family road trips, such as those traveling from Sydney to the Gold Coast.
However, some aspects may not cater well to larger families or longer stays. The rooms are described as tiny with limited space that might feel cramped. There were mentions that the overall setup might not be ideal for families, particularly on weekends when noise levels from other guests could be a concern. Specifically, it was noted that the environment was not very family-oriented with instances of children running in hallways and high noise levels from partying and screaming.
While the pool area received positive feedback from the kids, the overall consensus suggests that families might need to weigh the pros and cons depending on their specific needs and expectations.
Accessible
Nestled in a conveniently accessible location, ibis Budget Coffs Harbour is praised for its proximity to everything, making it easy for guests to navigate surrounding areas. The hotel offers safe car parking and accessible parking options for easy access. Several reviewers pointed out the straightforward and smooth check-in process, contributing to the overall ease of access experience.
However, it is worth noting that the hotel lacks an elevator, making upper-floor rooms less accessible for guests with disabilities or those who have difficulty with stairs. Some guests reported issues with room allocation, despite requesting ground floor units and found themselves struggling to manage without a lift or escalator. This was particularly problematic for people with conditions such as peripheral vascular disease or those traveling with young children.
While the hotel does offer a disability access room on request and some guests successfully stayed in ground floor rooms with necessary facilities, other aspects such as access to the pool remain areas requiring improvement. For those reliant on wheelchairs or needing designated disabled parking, the lack of tailored facilities poses a challenge.
In summary, ibis Budget Coffs Harbour offers many conveniences for the average traveler but could enhance its accessibility features to better accommodate guests with disabilities.
Outdoor Pool
The outdoor pool at the ibis Budget Coffs Harbour received mixed feedback from guests. On a positive note, when operational, the pool was described as clean and nice with plenty of people enjoying its facilities. However, there were several mentions of the pool being closed and therefore unavailable for use, even though it appeared clean from an observational standpoint. Some guests pointed out more serious issues, such as the presence of green algae and scum, describing the pool as extremely dirty and potentially hazardous to swim in. The pool's location by the carpark and main road means it loses sunlight early in the day. Accessibility also seems to be an issue with access to the pool frequently being locked. While it has the potential to be a helpful amenity, the pool's usability and cleanliness could benefit from more consistent maintenance and availability.
Yes, ibis Budget Coffs Harbour has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at ibis Budget Coffs Harbour.
No, ibis Budget Coffs Harbour doesn't allow dogs.
No, parking facilities aren't available at ibis Budget Coffs Harbour.