The JW Marriott Essex House New York is a top-notch hotel that offers excellent service and a prime location. Guests consistently praised the staff for their friendliness, professionalism and attention to detail with many highlighting the exceptional concierge services. The breakfast was delicious and served by helpful staff and the large rooms were comfortable and well-appointed. The hotel's staff went above and beyond to ensure guests' comfort and satisfaction, even in celebrating special occasions. While a few guests had minor complaints, the vast majority of guests had an exceptional experience and highly recommend the hotel. Overall, the JW Marriott Essex House New York is an excellent choice for travelers seeking a memorable stay in New York City.
The hotel offers spectacular New York City accommodations and panoramic views. Set across from the United Nations Headquarters adjacent to the East River, the hotel’s location is ideal if you want to visit some of the Manhattan icons, such as the Empire State building, Grand Central Terminal and the theater district.
Summary of reviews related to the '5 Star' category
Le Meridien New York, Central Park, presents a mixed bag of experiences for its guests. The hotel's standout feature is undoubtedly its prime location, just a block from Central Park and conveniently close to a subway station, making it ideal for shopping and exploring the city. Guests appreciate the nice rooms and the restaurant, which receives praise for its excellent food and impeccable five-star service.
However, the hotel falls short of delivering a consistent five-star experience. Several guests mention that the service and facilities need improvement, suggesting that it does not meet the expected standards of even a four-star hotel. While the staff and overall service receive high marks for excellence, the absence of amenities like a pool and the sense of the hotel requiring a facelift contribute to a perception that it does not live up to its advertised star rating.
Summary of reviews related to the '5 Star' category
Lotte New York Palace is an exceptional five-star hotel that offers superb facilities and services at a reasonable price. Guests have nothing but good things to say about the hotel, claiming that it is perfect in every way and that they loved their stay, creating beautiful memories. Its great location and classic ambiance make it a great choice for anyone traveling to New York City. The hotel boasts of an exceptional staff that is courteous and cordial, from valet to bellboys, earning a rating of 100 points from guests. Although some guests complain about the need to pay for WiFi, luxury is all about service, not polished metals and the New York Palace delivers just that. Overall, this hotel is highly recommended and guests would gladly return to stay at the Palace again.
Park Hyatt New York offers contemporary luxury and sophisticated design in Midtown. Its spacious rooms, exceptional spa, and prime location near Central Park and Fifth Avenue make it a top choice for discerning travelers.
Situated just 5 minutes’ walking distance from the Fifth Avenue, the hotel boasts a fitness center, a spa and luxury rooms with magnificent city views.
Just few blocks away from Central Park, MOMA, Carnegie Hall, Broadway theaters and Fifth Avenue’s famous shops, this hotel is the perfect place if you want to experience everything New York has to offer. All rooms are over 300 sq.ft, whereas the suites offer a variety of options to suit your needs, such as separate living room with queen-size sofa bed, dining area and kitchenettes.
Summary of reviews
Thompson Central Park - New York is a highly recommended hotel for anyone looking for a mid-town stay in New York. The hotel's exceptional location makes it easy for guests to explore the city on foot with easy access to Central Park, Times Square, Broadway and other attractions. The hotel offers a variety of breakfast options to suit different preferences and the rooms are clean, spacious and well-maintained with modern facilities and classy interiors. The staff is exceptional with friendly and helpful service throughout the stay. While there were a few minor issues with housekeeping and breakfast quality, the overall experience at Thompson Central Park is highly positive with many guests praising the hotel's superb location, exceptional staff and comfortable rooms.
The Baccarat Hotel is a dazzling display of modern luxury and crystal artistry. Its shimmering interiors, lavish rooms, and exceptional dining experiences create a glamorous and sophisticated atmosphere, perfect for those seeking a unique and opulent stay.
Trump International boasts a privileged location in the heart of New York and it offers an array of 5-star amenities to its guests, including a 2 Michelin star restaurant, elegant and spacious accommodation in rooms and suites, a health club with a pool with lap lanes, as well as various facilities for families, business travelers and honeymooners alike.
Summary of reviews related to the '5 Star' category
Trump International New York is a breathtakingly beautiful hotel that made our stay nothing less than exceptional. The staff were incredibly welcoming, providing a service fit for 5 stars. The hotel facilities and location were both stunning with a metro station and supermarket conveniently located nearby. We had a fabulous 4-night stay, feeling every bit like we'd earned our rightfully deserved 5-star luxury. The hotel offers perfect in every way amenities, fitting for a grand family vacation or romantic getaway. The only slight let-down was the high price tag, understandably setting high standards that some guests felt weren't quite met. However, these minor issues didn't detract from the overall grandeur of the hotel. All in all, it was a once-in-a-lifetime experience that we loved and would do again in a heartbeat.
Summary of reviews related to the '5 Star' category
The InterContinental New York Barclay Hotel by IHG, offers an experience that some guests have described as excellent with particular praise for exceptional service and location. The luxurious beds and beautiful property leave a positive impression. However, there is a notable divide in guest experiences. Some reviews highlight issues such as the need for a whole refurbishment, subpar service and a business center that doesn't meet five-star standards. Additionally, the lack of amenities like a proper restaurant and turn-down service, as well as some size-related issues with double beds, have been points of contention for guests expecting a true five-star experience. While the ambiance and property itself align with a five-star rating, many guests found that the service and overall experience didn't live up to the high expectations set by the hotel's category and price point.
The Mandarin Oriental boasts breathtaking views of Central Park and the Manhattan skyline. Its luxurious rooms, exceptional spa, and world-class dining options provide a sophisticated and serene experience for discerning guests.
Summary of reviews related to the '5 Star' category
If you're looking for pure luxury and an oasis in the heart of New York City, look no further than the Mandarin Oriental, New York. The view, rooms and 5-star service are all exceptional and just amazing. It's no wonder guests describe their stay as magical and phenomenal! Plus, the location is great - especially if you're running the NYC Marathon. Everything from the facilities to the services provided are top-notch, making this hotel one of the very best in the city. Don't let the few negative reviews deter you - the Mandarin Oriental, New York is an exceptional property and the perfect choice for a stay in NYC.
Summary of reviews related to the '5 Star' category
WestHouse Hotel New York, an SLH Hotel appears to fall short of the five-star expectations set by its rating. Many guests pointed out that the hotel does not meet the standards and quality typically associated with a five-star establishment. Criticisms were particularly aimed at the rooms and overall service, which were frequently described as not up to par for a hotel with a five-star designation.
While some reviews did mention excellent location and five-star service, these positives were overshadowed by issues of cleanliness, service inconsistency and the lack of amenities expected at this level. Guests noted that the hotel could be more accurately described as a four-star establishment with several reviewers emphasizing that it does not deserve its five-star label.
Additionally, some guests highlighted the disparity between the hotel's online presentation and the actual experience, indicating that the pictures found online were overrated. Issues such as overcharging for late arrivals despite prior notice and below-par breakfast offerings also contributed to the sentiment that the hotel lacked true five-star qualities.
Overall, while WestHouse Hotel New York, an SLH Hotel does have some commendable aspects, many guests feel disappointed with the discrepancy between its advertised high standards and the actual experience, suggesting that it’s more of a four-star hotel.
Summary of reviews related to the '5 Star' category
The London, a Luxury Collection Hotel, New York City has garnered enthusiastic praise from its guests for its exceptional quality and luxurious accommodations. Visitors have been particularly impressed by the spacious rooms, elegant furnishings, and the sense of opulence that enhances their stay. The hotel staff are frequently lauded for their friendliness and promptness, contributing to a level of service that many describe as worthy of a five-star rating. Numerous guests express satisfaction with their decision to stay at the hotel, noting that their experience surpasses their expectations. Despite some comments suggesting a mid-tier service experience, the overall consensus remains highly positive, with the hotel being considered one of the best options in New York City for those seeking a luxurious retreat.
Summary of reviews related to the '5 Star' category
The Iroquois New York Times Square, nestled in a prime location, draws mixed reactions regarding its status as a luxury accommodation. While some reviewers confidently label it as one of the best hotels in NYC, others question its five-star classification. The common consensus is that the hotel's location and staff service are exceptional, with many guests praising it as a warm, welcoming establishment staffed by kind professionals. The hotel's ambiance, described as comfortable and peaceful, enhances the overall guest experience.
However, there are notable shortcomings, particularly concerning the breakfast offerings, which many find inadequate for a hotel of its purported five-star caliber. Criticisms include limited options, pre-made meals lacking freshness, and a dining area that doesn’t quite meet expectations. The rooms, though clean and equipped with good amenities, are perceived as small for a luxury establishment and contribute to the debate surrounding the hotel’s star rating.
Despite these drawbacks, a significant number of guests express intent to return, highlighting the strength of its location and overall service as compelling reasons to stay at the Iroquois again. While it may not universally be regarded a five-star hotel by its guests, it remains a favored choice for those seeking a cozy and well-situated New York City stay.
Summary of reviews related to the '5 Star' category
The Times Square EDITION New York offers a modern, minimalist aesthetic with beautiful and clean rooms that provide a five-star standard in terms of design and comfort. Guests can expect a very good stay, feeling assured of safety throughout their visit. However, the service falls short of the five-star experience expected with numerous mentions of poor service from the staff. While the hotel excels in room quality and its overall design, the facilities and service levels do not consistently match up to the expectations of a five-star hotel.
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