Cozumel20.38221000,
-87.01895100,
Carretera Sur San Francisco Palancar, Km 16.5(Show on Map)
8.0
Very Good
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Summary of reviewsThe Allegro Cozumel All-Inclusive offers a highly positive and memorable vacation experience largely due to its superb beachfront location, family-friendly amenities and attentive staff. Situated on one of Cozumel's best beaches, the resort provides a serene escape with its beautiful, clean and expansive shorelines, perfect for relaxation and water sports, including scuba diving and snorkeling.
The breakfast buffet is a highlight of the culinary offerings, praised for its variety and quality, although some guests mention repetition and crowding during peak times. Dinner experiences are mixed; while the Asian and Mexican restaurants receive high praise, the Italian fare and general buffet fall short for some guests. The booking process for reservations can be cumbersome, but standout dishes and attentive buffet staff contribute positively.
Accommodations are generally clean and comfortable with bungalow-style rooms that offer a cozy charm. Some rooms may feel a bit small for larger families with minor maintenance issues such as noisy fans and outdated facilities occasionally noted. Cleanliness is consistently praised across the board, from the rooms to the common areas, contributing to a pleasant overall ambiance.
The pool area is a standout feature, especially for families, boasting multiple well-maintained pools, a water park and a jacuzzi. Guests appreciate the thoughtful layout, which includes convenient access to bars and restaurants, making it easy to transition from swimming to dining.
Staff at the resort are commended for their friendliness and attentiveness, which significantly enhances the guest experience. There are mixed reviews concerning the reception staff, but overall, the majority of the staff are seen as professional and helpful.
The complimentary Wi-Fi is generally reliable and appreciated with some minor issues of overload during peak usage times. The all-inclusive package is comprehensive and convenient, covering a variety of food and beverage options, activities and facilities.
The resort's family-friendly environment is emphasized with high praise for the water park, kid-friendly pools and children's amenities, making it an ideal destination for family vacations. Comfortable beds also receive praise, though some guests find the mattresses too firm.
In conclusion, Allegro Cozumel All-Inclusive is highly recommended for its prime beachfront location, family-friendly facilities and welcoming staff, making it an excellent choice for a relaxing and enjoyable holiday. Show more
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Categories
Luxury Resort
This 4-star resort offers a 'Premium Level' service that provides exclusive luxury with personalized check-in and check-out, access to a private lounge, and upgraded in-room amenities. Premium Level suites include a hot tub and are designed for comfort and privacy, enhancing the all-inclusive experience.
Resort near The Beach
Located on San Francisco Palancar beach, this all-inclusive resort is known for its family-friendly atmosphere and access to diving spots. It offers a range of activities and amenities for a complete vacation experience.
Resort with Spa
This all-inclusive resort is tagged as having a spa in the provided data. This indicates that guests at this property have access to spa services for relaxation and wellness during their stay.
Family Friendly Resort
This resort is a fantastic choice for active families, offering five pools, waterslides, and a kids' club. Its location near Palancar Reef makes it ideal for snorkeling and diving. The resort also features family-friendly suites, nightly entertainment, and multiple restaurants with kid-friendly options. A water park with a pirate theme is available in one of the children's pools.
Resort with Swimming Pool
This all-inclusive resort boasts several pools, including a large main pool with a swim-up bar and a separate kids' pool area. The pools are surrounded by lush landscaping and offer plenty of space for relaxation and recreation.
Children's Pool Outdoor Pool
Accessible Resort
This all-inclusive hotel offers rooms/facilities for disabled guests, wheelchair access, and a toilet for disabled use. Each room has a private balcony or terrace.
Resort with Tennis Courts
This all-inclusive resort offers three tennis courts, providing ample opportunities for tennis enthusiasts. It also includes courts for basketball and volleyball, a fitness center, and water sports options.
4-Star Resort
Located on the southern part of the island, Allegro Cozumel offers an all-inclusive experience with a focus on recreation and relaxation. Guests can enjoy multiple pools, restaurants, and activities. It's great for families and active travelers.
Resort with Outdoor Pool
This waterfront all-inclusive property has 5 outdoor swimming pools and a private beach. It also features a full-service spa. The hotel has complimentary wireless internet access, concierge services, and an arcade/game room.
Resort with Children's Pool
Great for active families, offering five pools, waterslides, a kids' club, and various land and water sports. Its location near Palancar Reef is ideal for snorkeling and diving.
Resort with All Inclusive Packages
Beachfront Resort
Romantic Resort
Business Resort
Resort with Gym
Room Types
Superior Double RoomThe air-conditioned rooms at Allegro Cozumel are set in Polynesian-style bungalows. Each one comes with satellite TV, a coffee maker and a private bathroom. Each one has a private balcony or terrace with pool views.
Double Room (2 Adults + 2 Children)This room features air conditioning, a fan, safety box, satellite TV and private bathroom with shower and hairdryer.
Triple Room (3 Adults + 1 Child)This room features air conditioning, a fan, safety box, satellite TV and private bathroom with shower and hairdryer.
Double Room (2 Adults + 1 Child)The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Allegro Cozumel All-Inclusive is situated in an enviable location, offering guests a prime beachfront experience on one of the best beaches in Cozumel. The hotel's grounds are sprawling with nature and animals, providing a serene escape from the hustle and bustle of daily life. The beautiful, clean and well-maintained beach is a standout, perfect for relaxation and enjoying stunning sunsets with plenty of sunbeds available for guests. The calm waters make it especially family-friendly and the location is ideal for those interested in scuba diving and snorkeling, being close to some of the best spots on the island.
Though somewhat removed from Cozumel's city center and requiring a taxi ride to reach town, this seclusion adds to the tranquility and privacy the hotel offers. Guests will find the property well-equipped with facilities, including swimming pools, bars and a variety of dining options. The presence of a rental car company and a taxi stand nearby makes exploring the island convenient.
For those traveling with children, the hotel boasts excellent facilities, including a water park, ensuring that all family members have an enjoyable stay. The eco-friendly approach, attentive staff and comfortable rooms further enhance the overall experience.
In summary, Allegro Cozumel All-Inclusive is highly recommended for its superb location, beautiful beach and family-friendly amenities, providing the perfect setting for a relaxing holiday.
Breakfast
The breakfast at Allegro Cozumel All-Inclusive garners significant praise for its abundance, variety and overall quality. Guests frequently mention the breakfast buffet as a highlight, noting its completeness and appeal. However, there are some drawbacks, such as the repetitive nature of the offerings after a few days and long queues during peak hours. Despite these few downsides, the breakfast is often regarded as very good with many finding it both convenient and satisfactory. Extending the breakfast hours could potentially alleviate complaints about scheduling conflicts. Overall, while other meals like lunch and dinner receive mixed reviews, the breakfast experience at Allegro Cozumel stands out positively in guest feedback.
Dinner
Dining at Allegro Cozumel All-Inclusive presents a mixed experience according to guest reviews. The standout mentions are the Asian and Mexican restaurants, praised for their excellent and tasty dinners with the Asian restaurant also noted for its impressive showmanship. Guests appreciated the reservation dinners, describing them as very tasty and exquisite, although the booking process can be quite complicated, requiring early morning queues and prebooking for some restaurants.
However, the Italian restaurant did not fare as well with guests reporting cold dishes and a lack of authentic Italian flavors. The general buffet’s quality and variety were points of contention with some finding the food salty, repeating and mismatched with the descriptions. Additionally, diners mentioned the food not meeting what is expected from comparable 4-star establishments.
Atmospheric issues also impacted the dining experience: the dinner hours are somewhat restrictive, ending at 9:30 PM, leaving late-night diners without options and the dining rooms are often hot and crowded. Despite these drawbacks, guests acknowledged the overall “edible” nature of the food and found certain aspects, like the New Year’s lobster and attentive buffet staff, satisfactory. For those looking to maximize their dining pleasure, early reservations and pre-planning are advised.
Rooms
Allegro Cozumel All-Inclusive has received mixed feedback regarding its rooms. Many guests appreciated the bungalow-style accommodations, finding them clean, comfortable and well-maintained with daily housekeeping ensuring fresh and tidy environments. Positive highlights include spacious rooms, effective air conditioning and fans and aesthetically pleasing interiors. However, some travelers noted that the rooms are on the smaller side, which can be a challenge for families or those seeking more space. Despite the overall cleanliness and charm, there are reports of maintenance issues such as poorly functioning minibars, noisy fans and outdated facilities. Soundproofing appears to be a concern with thin walls allowing noise from neighbors and evening discos to disrupt sleep. While some bathrooms faced functional issues, most rooms were described as comfortable and cozy, contributing to a pleasant stay amidst the beautiful surroundings and friendly hotel staff.
Beds
Allegro Cozumel All-Inclusive has received mixed reviews when it comes to the comfort of their beds. On a positive note, some guests found the beds super comfortable and appreciated the clean rooms. The climate control in the rooms and the twin-sized beds were also highlighted positively. However, many guests experienced discomfort due to the very firm and rock-hard mattresses, which is a common feature in Mexican hotels. Several reviewers pointed out issues with the pillows being too hard and the bedding appearing worn-out. Concerns about bed size were mentioned with some guests finding the beds too small for two adults. Unfortunately, bed bugs and musty room odors were also reported, which may affect the overall sleeping experience. Overall, while a comfortable bed and clean rooms have been noted, there are significant concerns that the hotel needs to address to improve the quality of rest for their guests.
Cleanliness
Allegro Cozumel All-Inclusive is often praised by guests for its overall cleanliness with many finding the property to be clean both inside and out. The gardens are described as tidy and the beachfront location is exceptionally well-maintained. The rooms generally receive positive remarks for being very clean and even fully stocked with drinks and towels with some noting the presence of little ants but still maintaining overall cleanliness.
The common areas, including pools and the beach, are largely seen as clean and organized, contributing to the pleasant ambiance. However, there are mentions of occasional lapses, such as the bathrooms by the pools being dirty and the cleaning of common areas not done as frequently as desired.
Staff members are consistently noted for their attentiveness to cleanliness and friendly demeanor, which enhances the overall positive experience for guests. Despite a few complaints about inconsistent room cleaning and minor plumbing issues, the general sentiment remains one of satisfaction with the clean and well-maintained facilities.
In summary, Allegro Cozumel All-Inclusive provides a clean and inviting environment with attentive staff and well-kept grounds contributing to a pleasant stay. While there are areas with room for improvement, the majority of guests appreciate the high standards of cleanliness maintained throughout the property.
Staff
The staff at Allegro Cozumel All-Inclusive generally receives high praise for their friendliness and attentiveness, creating a welcoming atmosphere for guests. Many visitors highlight the exceptional customer service provided by front desk staff, hospitality staff, housekeeping, servers, bartenders and lifeguards. The staff’s constant smiles and willingness to help are recurring positive points with specific shoutouts to individuals like Nancy at the reception and Verónica, Evanelly and Karla in the restaurant for their outstanding service.
However, there are mixed feelings about the reception staff with some guests finding them rude and unhelpful, indicating a stark contrast in experiences. Issues at the reception seem to be a common point of contention with mentions of poor customer care and a lack of problem-solving skills.
Overall, while the general consensus points to a very friendly, professional and attentive staff, especially in hospitality and entertainment, there are clearly areas, particularly at the reception, where service could be improved to ensure a consistently positive experience for all guests.
Wi-Fi
Allegro Cozumel All-Inclusive offers complimentary Wi-Fi, accessible throughout the premises, which is a desirable feature for many modern travelers. Guests appreciated the excellent and reliable internet connection available in various areas, both indoors and outdoors. Some reviews particularly praised the strong and consistent Wi-Fi in their rooms. However, a few visitors noted areas for improvement, mentioning that the Wi-Fi could become overloaded at times and some struggled with logging off. While a handful of reviews mentioned dissatisfaction with the internet service, these were balanced by positive experiences where the connectivity was efficient and satisfactory. Overall, for most guests, the hotel provided a convenient and free internet service that met their needs during their stay.
Pool
The Allegro Cozumel All-Inclusive boasts an exceptional pool area that garners high praise from guests, particularly for families with children. There are multiple, well-maintained pools, each designed for different needs, including one specifically for small children, which guests found fabulous. The cleanliness and pleasant atmosphere of the pools are consistently highlighted, making them a relaxing retreat for both kids and adults. To complement the pool experience, there's a delightful slide area and a jacuzzi that adds an extra touch of luxury.
Guests appreciate the thoughtful placement of bars and restaurants around the pool area, ensuring convenience and enjoyment. The pools are described as spacious with warm water and the poolside entertainment activities are well-organized and engaging. Despite the overall positive feedback, one minor critique was noted regarding the pool bar, suggesting room for improvement.
The pools' proximity to a pristine, inviting beach is another strong point, allowing for easy transitions between swimming and beach activities. Visitors also mentioned plenty of space and options, making it easy to find a spot whether one seeks relaxation or fun. For families, the pool amenities, attention to maintenance and variety offer a superb experience, creating lasting memories for both parents and children.
Overall, the pool facilities at Allegro Cozumel, combined with the allure of the nearby beach, play a significant role in the hotel's appeal, ensuring a diverse and enjoyable experience for guests of all ages.
Beach
Located on one of the finest stretches of sand in Cozumel, Allegro Cozumel All-Inclusive boasts a breathtaking beachfront that consistently garners rave reviews. Guests are enamored with the beauty of the beach with many describing it as beautiful, stunning, incredible and spectacular. The large, clean and well-maintained beach area offers ample space for relaxation, suntanning and beach activities.
The beach not only captivates with its sandy shores and clear water but also offers a peaceful and serene environment perfect for unwinding. Visitors praise the beachfront location for its cleanliness and the abundance of lounge chairs available, ensuring a comfortable experience throughout the day.
The beach's spectacular views and clear, calm waters provide a picturesque backdrop for the resort, adding to the overall allure of the property. With friendly staff and exceptional maintenance, Allegro Cozumel's beach stands out as one of the best in the region, making it a highlight for all who stay at the resort.
Family
Allegro Cozumel All-Inclusive offers a fantastic experience for families, particularly those with young children. The hotel boasts a comfortable and clean environment with amazing beach access and numerous pools, making it ideal for kids and families alike. The water park and children's play areas receive high praise, as they provide endless fun for the little ones. The friendly and accommodating staff enhances the relaxing atmosphere, ensuring both parents and children enjoy their stay.
The facilities are described as very family-friendly, perfect for a wonderful family trip. Guests appreciate the family atmosphere and the many other families present, which contribute to a secure and enjoyable environment. The mini club service is another highlight, offering appreciated activities for children. Proximity to the beach and the security measures in place add to the appeal for families.
While some guests suggested improvements in drink quality and reservation procedures for specialty restaurants, overall, the consensus is that Allegro Cozumel All-Inclusive is a highly recommended destination for families with young children looking for a delightful vacation.
All-Inclusive Packages
Allegro Cozumel All-Inclusive offers an experience that stays true to the all-inclusive concept, making it highly convenient for guests. Many reviews highlight the comprehensive nature of the package, including a variety of food and drinks. The beachfront location and fun pools add to the appeal, especially for families and the friendly, attentive staff enhance the overall experience.
The resort boasts a clean beach and various amenities, including a water park, although some guests noted that it was operational only on the first day of their stay. While many found the food to be good and varied, opinions were mixed – some guests were disappointed with the quality and variety of the food, particularly at the buffet and during specific times.
A few restrictions and limited hours for certain amenities were noted by some visitors and there were occasional mentions of running out of freshly prepared food during dinner. Despite this, guests found the all-inclusive money well spent due to the overall comprehensive service, making it a solid choice for those seeking a classic, family-friendly resort experience.
Children's Pool
The children's pool at Allegro Cozumel All-Inclusive stands out as a super attractive and safe option for young guests. Numerous positive remarks highlight the pool as a fantastic and fabulous spot, perfect for families traveling with kids. Guests commend the overall cleanliness and the friendly service of the staff, particularly praising the children's club coordinator for excellent service.
The resort offers several swimming pools, including a very nice special pool designated for children, which is very well-maintained. Kids have a lot of areas to have fun, ensuring an enjoyable experience.
However, some aspects could use improvement—such as certain attractions in the children's water park, including waterslides that don't work optimally. Despite this, the children's pool remains a major draw for families looking to keep their little ones entertained and safe.
Yes, Allegro Cozumel All-Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Allegro Cozumel All-Inclusive.
No, Allegro Cozumel All-Inclusive doesn't allow dogs.
No, parking facilities aren't available at Allegro Cozumel All-Inclusive.