Hilton London Croydon
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Summary of reviewsHilton London Croydon reviews exhibit primarily positive sentiments, highlighting a comfortable and contemporary stay experience.
The hotel's location is noted for its convenience, especially for travelers commuting from Gatwick Airport or into central London. Situated near various restaurants and shops, it offers easy access to dining and errands with ample parking for drivers. The area is described as quiet, providing a restful atmosphere, though some guests find it a bit remote and reliant on public transport.
The breakfast experience stands out for its variety and quality with many praising the wide selection and attentive service. While some guests found prices high and certain items lacking, the overall impression is one of a satisfying and well-served meal. Dinner reviews are more mixed; though the restaurant's high standard of service and quality of meals are frequently lauded, issues like substandard food quality and limited in-room dining options are mentioned.
Rooms receive consistent praise for their cleanliness, spaciousness and comfort. Guests appreciate the modern décor, excellent facilities and comfortable beds, contributing to a good night's sleep. Minor issues such as temperature control and convenience of plug locations are noted but do not overshadow the positive feedback.
The hotel’s cleanliness stands out with guests commonly describing rooms and facilities as immaculate and well-maintained. The spacious and modern decor enhances the relaxing environment.
Staff service is highlighted as a key strength with numerous reviews commending the helpful, friendly and professional nature of the team, particularly at reception and housekeeping. Despite occasional isolated complaints, the overwhelming sentiment is positive.
The WiFi experience is mixed; while some find it decent and stable, others face connectivity issues and high costs. Positive feedback notes good streaming capability once connected.
The gym offers round-the-clock access with a range of modern equipment, generally well-received despite some minor criticisms, such as a lack of air conditioning and certain additional equipment.
Parking is appreciated for its ample and secure nature, though the added cost is a recurring issue. Family-friendly features also receive positive remarks, including complimentary meals for kids and accommodating staff. Special touches for birthdays add to the family-friendly appeal, yet room size may be a consideration for longer stays with children.
Guests frequently note the comfort of the beds, describing them as very comfortable with positive remarks on the quality of sleep provided. While some mention issues with pillows, the majority view the bedding as offering excellent comfort.
The hotel’s four-star rating is echoed in reviews mentioning its beautifully maintained, modern decor and high-spec facilities. While a few guests felt certain complimentary amenities were lacking, the overall guest experience aligns well with four-star expectations.
In summary, Hilton London Croydon is celebrated for its clean, modern rooms, excellent staff service and satisfying breakfast offerings, providing a comfortable and welcoming stay for both individual travelers and families.
Categories
The hotel's location is noted for its convenience, especially for travelers commuting from Gatwick Airport or into central London. Situated near various restaurants and shops, it offers easy access to dining and errands with ample parking for drivers. The area is described as quiet, providing a restful atmosphere, though some guests find it a bit remote and reliant on public transport.
The breakfast experience stands out for its variety and quality with many praising the wide selection and attentive service. While some guests found prices high and certain items lacking, the overall impression is one of a satisfying and well-served meal. Dinner reviews are more mixed; though the restaurant's high standard of service and quality of meals are frequently lauded, issues like substandard food quality and limited in-room dining options are mentioned.
Rooms receive consistent praise for their cleanliness, spaciousness and comfort. Guests appreciate the modern décor, excellent facilities and comfortable beds, contributing to a good night's sleep. Minor issues such as temperature control and convenience of plug locations are noted but do not overshadow the positive feedback.
The hotel’s cleanliness stands out with guests commonly describing rooms and facilities as immaculate and well-maintained. The spacious and modern decor enhances the relaxing environment.
Staff service is highlighted as a key strength with numerous reviews commending the helpful, friendly and professional nature of the team, particularly at reception and housekeeping. Despite occasional isolated complaints, the overwhelming sentiment is positive.
The WiFi experience is mixed; while some find it decent and stable, others face connectivity issues and high costs. Positive feedback notes good streaming capability once connected.
The gym offers round-the-clock access with a range of modern equipment, generally well-received despite some minor criticisms, such as a lack of air conditioning and certain additional equipment.
Parking is appreciated for its ample and secure nature, though the added cost is a recurring issue. Family-friendly features also receive positive remarks, including complimentary meals for kids and accommodating staff. Special touches for birthdays add to the family-friendly appeal, yet room size may be a consideration for longer stays with children.
Guests frequently note the comfort of the beds, describing them as very comfortable with positive remarks on the quality of sleep provided. While some mention issues with pillows, the majority view the bedding as offering excellent comfort.
The hotel’s four-star rating is echoed in reviews mentioning its beautifully maintained, modern decor and high-spec facilities. While a few guests felt certain complimentary amenities were lacking, the overall guest experience aligns well with four-star expectations.
In summary, Hilton London Croydon is celebrated for its clean, modern rooms, excellent staff service and satisfying breakfast offerings, providing a comfortable and welcoming stay for both individual travelers and families.
Hotel with Parking
This hotel provides on-site self-parking for £17.00 per day. It offers covered and secured parking facilities, along with on-site EV charging.
Accessible Hotel
This hotel offers two accessible rooms with wet room/wheel-in showers and adjoining rooms. It provides step-free access at the hotel entrance with automatic doors, accessible common bathrooms, and accessible toilet facilities. Additional features include a deaf alert system, panic alarms, vibrating pillow alarms, raised toilet seats, and portable hoists available on request.
4-Star Hotel
This modern 4-star hotel offers air-conditioned rooms with refrigerators and access to a gym. It also features a restaurant and bar, and an exclusive Hilton Private Wellness Area (fee applies). London Victoria Station is a short train journey away.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Guest Reviews
Hilton London Croydon enjoys a mixed reputation for its location. On the positive side, it is described as being in a convenient spot, especially for those commuting from Gatwick Airport or into central London. The hotel is well-situated near a commercial center with an array of restaurants and shops within walking distance, making it handy for dining and quick errands. For drivers, the location is particularly praised for its ample parking and accessibility. The surrounding area is noted as quiet and tucked away from the hustle and bustle, providing a restful atmosphere.
Public transport connectivity is another advantage with nearby bus stops and relatively easy rail access, albeit with a longer travel time from East Croydon station. The Hilton’s proximity to work areas and its convenient position for travelers needing quick access to London are also highlighted.
However, some guests found the location challenging, especially those unfamiliar with the area. The hotel is described as remote and far from main attractions, train stations and stores. This distance means frequent reliance on taxis or buses for commuting, which can be inconvenient. Despite these mixed feelings, the majority of guests find the location suitable for their needs, enjoying the balance of tranquility and connectivity.
The breakfast experience at Hilton London Croydon generally receives high praise from guests with numerous positive comments highlighting the extensive variety and excellent quality. Guests frequently mention a large display of food and a brilliant buffet that caters to different tastes. The breakfast is often described as fantastic, fabulous and exceptionally delicious with a wide selection that includes many options for everyone. Service is also highlighted with the breakfast staff noted for their friendliness and attentiveness, adding to the overall positive dining experience.
However, there are some mixed reviews regarding specific details. A few guests felt the breakfast could be improved, noting issues such as cold food or limited choices. Some also found the breakfast price to be on the higher side for what was provided. Despite this, the majority of feedback leans towards a very satisfying and well-served breakfast, making it one of the commendable features of the hotel stay.
Guests at the Hilton London Croydon have shared mixed experiences regarding the dinner offerings at the hotel. Many appreciated the restaurant's high standard of service and enjoyed very good, varied meals, noting particularly tasty evening meals and excellent bar food. Some guests were pleasantly surprised by the quality of the restaurant, describing dinner as lovely and even noting delicious small bites. Despite these positive comments, there were a number of criticisms with some guests finding the food overpriced and of substandard quality. Issues such as a limited in-room dining menu and a lack of detailed dinner menu information on digital platforms were also mentioned. Some guests found the food selection and overall quality to be lacking, especially for premium prices. While the lounge and bar services were generally praised, the restaurant sometimes fell short of expectations compared to other aspects of the hotel.
The rooms at Hilton London Croydon have received consistent praise for their cleanliness, spaciousness and comfort. Guests describe the rooms as clean, well-maintained and spotlessly clean with many highlighting the modern bathroom decor and excellent facilities. The rooms are noted to be very spacious, accommodating guests with plenty of room to move around, which is especially appreciated in the family rooms.
The beds are frequently mentioned as very comfortable with large, cozy pillows and high-quality linens contributing to a good night's sleep. The rooms are also described as aesthetically pleasing, modern and stylish, offering a relaxing and conducive environment.
Several reviews highlight that rooms have been recently refurbished, showcasing up-to-date furnishings and a comfortable atmosphere. Positive mentions include amenities such as tea and coffee facilities, good lighting and sizeable beds. Guests have appreciated the peaceful and quiet nature of the rooms, ensuring a restful stay.
Housekeeping appears to do an excellent job, consistently ensuring rooms meet high standards of cleanliness. Although there are a few minor issues noted, such as occasional temperature control problems and a lack of some minor conveniences like nearby plugs, the overall sentiment is overwhelmingly positive.
For those looking for a quiet, clean and comfortable stay, Hilton London Croydon's rooms promise a pleasant experience with their modern amenities, spacious layouts and impeccable upkeep.
Guests at the Hilton London Croydon had predominantly positive remarks regarding the comfort of the beds. The reviews consistently highlight that the majority of the beds are very comfortable with many guests describing them as super comfortable or even ridiculously comfortable. The presence of large and king-sized beds was an added plus, contributing to a comfortable sleeping experience. While some guests noted issues with pillows, describing them as too soft or dirty, most reviews praised the overall comfort, particularly the beds and pillows described as super comfy. A few criticisms mentioned beds being too firm or uncomfortable, but these instances were outweighed by the numerous positive comments emphasizing extraordinary comfort and the excellent quality of the beds. Overall, guests seemed to enjoy a great sleep experience, thanks to the comfort of the bedding at this hotel.
Hilton London Croydon receives high praise for its impeccable standards of cleanliness and well-maintained facilities. Guests consistently describe the rooms as clean, comfortable and spotless with many highlighting the modern and well-furnished bathrooms. The hotel itself is noted for being beautifully clean with clean facilities, tidy public areas and an immaculate overall appearance. Many visitors appreciated the fresh, light and airy ambiance, adding to the sense of a well-kept environment.
The spaciousness and decor of the rooms add to the positive experience, ensuring a relaxing stay. The cleanliness of the beds and other amenities were frequently mentioned, often contributing to very comfortable accommodations. The hotel's new-look lobby and friendly staff also received favorable mentions, indicating a welcoming atmosphere alongside cleanliness.
However, there were occasional reports of cleanliness issues, such as hairs found in bed and bathroom areas, spots not cleaned properly and some ventilation problems. Despite these isolated incidents, the majority of guests were impressed with the thorough cleaning and overall hygiene of the hotel. In terms of general cleanliness and maintenance, the Hilton London Croydon remains a popular choice for travelers seeking a pristine and comfortable stay.
The Hilton London Croydon consistently receives high praise for its staff, who are frequently highlighted as friendly, helpful and professional. The reception staff are often mentioned as being particularly welcoming and accommodating, adding a warm touch to the guest experience. Many reviews commend the efficiency and courteousness of both the front desk and bar personnel, who demonstrate attentive service across various departments. Housekeeping also garners positive feedback for their friendliness and promptness.
Notable mentions include individuals like Yamuna, who are remembered for their exceptional assistance. The bar and restaurant staff are described as jovial and attentive, further contributing to a pleasant stay. Despite a few isolated complaints of rudeness and lack of knowledge, the overwhelmingly positive feedback paints a picture of a dedicated and professional team committed to enhancing guest experiences.
Overall, the staff at Hilton London Croydon are seen as a standout feature, making a strong impression with their excellent customer service and consistent willingness to go the extra mile for guests.
The WiFi experience at Hilton London Croydon is a mixed bag for guests. While some guests found the internet connection in their rooms to be decent and stable, others faced issues with connectivity, finding the login process too complicated and occasionally problematic. Despite the availability of good WiFi service without interruptions for some, many highlighted the high cost involved with charges up to £13 a day and free WiFi being reserved only for members. On the plus side, when the WiFi worked, it was good and allowed streaming services like Netflix. However, the varied experiences suggest that improvements could be made, particularly in providing clear login instructions and more affordable or free access for all guests.
The gym at Hilton London Croydon offers guests round-the-clock access and features a range of modern facilities. There is an array of equipment available, including uncommon items like Power Bags and Kettlebells, which make the workout experience unique. Generally praised for its effectiveness, the gym is described as decent in size with top-notch equipment. Many reviews highlight the gym as excellent and very nice. However, occasional issues such as the lack of a scale, air conditioning not being on and the need for repairs and more equipment selection have been noted. Despite these minor drawbacks, the gym facilities are overall well-received by guests.
Guests of the Hilton London Croydon have left a range of comments regarding the hotel's parking facilities. On the positive side, many appreciated the secure, ample and convenient parking offered on-site, highlighting that it is easy to park. The gated and sheltered car park was seen as a significant advantage, providing peace of mind for travelers who value security for their vehicles.
However, guests noted that parking is not complimentary with fees mentioned ranging from £5 to £15 per day. Some reviews expressed disappointment at having to pay extra for parking, suggesting that it should be included in the room rate or at a reduced cost for hotel guests. A few reviews did mention packages that included free parking, but these were not the norm.
While some found the pricing high, others thought the added cost was justified given the ample and secure parking facilities. There were occasional mentions of parking becoming crowded during events and some found the parking payment system a bit confusing. Overall, while the quality and convenience of the parking were well-received, the additional cost was a recurring point of contention among guests.
The Hilton London Croydon is a family-friendly destination designed to meet the needs of guests traveling with children. The staff is noted for respecting family needs and accommodating larger groups, making it an appropriate location for families. The hotel offers activities for kids at the reception, providing opportunities for children to play without disturbing other guests. This setup allows children to run around freely, enhancing the family stay experience.
Guests appreciated the added benefits like kids eating for free and baby meals being complimentary, which were particularly well-received. The rooms, while generally deemed sufficient in size for families of four, sometimes were considered too small for longer stays with children.
Events like birthdays are given a special touch with details such as birthday cakes and written messages contributing to memorable family celebrations. However, some mixed experiences were noted regarding the volume of family meals and specific expectations for birthday meals. Despite these occasional drawbacks, the overall stay was rated positively, especially for family and children's activities, making it a recommended choice for family-friendly stays.
Situated in Croydon, the Hilton London Croydon showcases a blend of elegance and comfort that aligns well with its four-star rating. Guests have expressed satisfaction with the hotel’s facilities, highlighting its good quality and clean, modern decor. The property is beautifully maintained, offering a high-spec venue that stands out for its contemporary aesthetic.
Services provided at the hotel have been praised, especially the attentive and friendly staff who were diligent in maintaining COVID-19 protocols. Breakfast service has been noted for its quality, though some found the cost to be on the higher side. Although some guests shared that elements such as complimentary water and snacks were minimal for a four-star establishment, overall experiences have been positive.
Positive phrases such as 5-star all the way and excellent 4-star hotel reflect the high regard many guests have for the hospitality and infrastructure. A few guests pointed out that their stays did not meet the high standards of previous visits, noting that cleanliness and overall experience could benefit from improvements.
In summation, Hilton London Croydon is a well-regarded hotel with strong, consistent service and appealing modern facilities, receiving high recommendations from those who have stayed. While some improvements could enhance the guest experience further, the hotel largely meets the expectations of a four-star property.
The Hilton London Croydon offers a commendable array of facilities and services tailored specifically for business travelers. The hotel provides meeting rooms and conference facilities, which are both efficient and modern, ensuring that any business gatherings are well-supported. The location is highly advantageous for those visiting or conducting business in London, described by many as perfect and conducive for such purposes.
Guests have consistently noted the hotel's business-friendly environment, underpinned by an immaculate, modern setup and well-connected internet, essential for productive work sessions. Rooms are designed with functionality in mind, offering good workspace and internet connectivity, along with convenient features such as nearby sockets.
While the Hilton chain's reputation for quality and hospitality resonates through the reviews, a few areas like catering during business meetings and unnecessary business charges were highlighted for improvement. However, despite minor setbacks such as AC issues and dinner-time experiences, the overall stay experience aligns well with the expectations of business travelers seeking calm and efficiency.
Hilton London Croydon offers both positive and challenging aspects in terms of accessibility for guests with disabilities. The hotel features spacious and clean rooms, including those designed for disabled access, ensuring comfort with king-size beds. Guest feedback highlights that the hotel staff are notably welcoming and make special efforts to assist those with limited mobility, adding a layer of personalized care. However, there are some limitations; blue badge holder parking is not free and overall, the hotel may not be fully accessible for all guests with disabilities. Despite these concerns, the general room comfort and cleanliness receive favorable mentions.
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Location
Public transport connectivity is another advantage with nearby bus stops and relatively easy rail access, albeit with a longer travel time from East Croydon station. The Hilton’s proximity to work areas and its convenient position for travelers needing quick access to London are also highlighted.
However, some guests found the location challenging, especially those unfamiliar with the area. The hotel is described as remote and far from main attractions, train stations and stores. This distance means frequent reliance on taxis or buses for commuting, which can be inconvenient. Despite these mixed feelings, the majority of guests find the location suitable for their needs, enjoying the balance of tranquility and connectivity.
Breakfast
However, there are some mixed reviews regarding specific details. A few guests felt the breakfast could be improved, noting issues such as cold food or limited choices. Some also found the breakfast price to be on the higher side for what was provided. Despite this, the majority of feedback leans towards a very satisfying and well-served breakfast, making it one of the commendable features of the hotel stay.
Dinner
Rooms
The beds are frequently mentioned as very comfortable with large, cozy pillows and high-quality linens contributing to a good night's sleep. The rooms are also described as aesthetically pleasing, modern and stylish, offering a relaxing and conducive environment.
Several reviews highlight that rooms have been recently refurbished, showcasing up-to-date furnishings and a comfortable atmosphere. Positive mentions include amenities such as tea and coffee facilities, good lighting and sizeable beds. Guests have appreciated the peaceful and quiet nature of the rooms, ensuring a restful stay.
Housekeeping appears to do an excellent job, consistently ensuring rooms meet high standards of cleanliness. Although there are a few minor issues noted, such as occasional temperature control problems and a lack of some minor conveniences like nearby plugs, the overall sentiment is overwhelmingly positive.
For those looking for a quiet, clean and comfortable stay, Hilton London Croydon's rooms promise a pleasant experience with their modern amenities, spacious layouts and impeccable upkeep.
Beds
Cleanliness
The spaciousness and decor of the rooms add to the positive experience, ensuring a relaxing stay. The cleanliness of the beds and other amenities were frequently mentioned, often contributing to very comfortable accommodations. The hotel's new-look lobby and friendly staff also received favorable mentions, indicating a welcoming atmosphere alongside cleanliness.
However, there were occasional reports of cleanliness issues, such as hairs found in bed and bathroom areas, spots not cleaned properly and some ventilation problems. Despite these isolated incidents, the majority of guests were impressed with the thorough cleaning and overall hygiene of the hotel. In terms of general cleanliness and maintenance, the Hilton London Croydon remains a popular choice for travelers seeking a pristine and comfortable stay.
Staff
Notable mentions include individuals like Yamuna, who are remembered for their exceptional assistance. The bar and restaurant staff are described as jovial and attentive, further contributing to a pleasant stay. Despite a few isolated complaints of rudeness and lack of knowledge, the overwhelmingly positive feedback paints a picture of a dedicated and professional team committed to enhancing guest experiences.
Overall, the staff at Hilton London Croydon are seen as a standout feature, making a strong impression with their excellent customer service and consistent willingness to go the extra mile for guests.
Wi-Fi
Gym
Parking
However, guests noted that parking is not complimentary with fees mentioned ranging from £5 to £15 per day. Some reviews expressed disappointment at having to pay extra for parking, suggesting that it should be included in the room rate or at a reduced cost for hotel guests. A few reviews did mention packages that included free parking, but these were not the norm.
While some found the pricing high, others thought the added cost was justified given the ample and secure parking facilities. There were occasional mentions of parking becoming crowded during events and some found the parking payment system a bit confusing. Overall, while the quality and convenience of the parking were well-received, the additional cost was a recurring point of contention among guests.
Family
Guests appreciated the added benefits like kids eating for free and baby meals being complimentary, which were particularly well-received. The rooms, while generally deemed sufficient in size for families of four, sometimes were considered too small for longer stays with children.
Events like birthdays are given a special touch with details such as birthday cakes and written messages contributing to memorable family celebrations. However, some mixed experiences were noted regarding the volume of family meals and specific expectations for birthday meals. Despite these occasional drawbacks, the overall stay was rated positively, especially for family and children's activities, making it a recommended choice for family-friendly stays.
4 Star
Services provided at the hotel have been praised, especially the attentive and friendly staff who were diligent in maintaining COVID-19 protocols. Breakfast service has been noted for its quality, though some found the cost to be on the higher side. Although some guests shared that elements such as complimentary water and snacks were minimal for a four-star establishment, overall experiences have been positive.
Positive phrases such as 5-star all the way and excellent 4-star hotel reflect the high regard many guests have for the hospitality and infrastructure. A few guests pointed out that their stays did not meet the high standards of previous visits, noting that cleanliness and overall experience could benefit from improvements.
In summation, Hilton London Croydon is a well-regarded hotel with strong, consistent service and appealing modern facilities, receiving high recommendations from those who have stayed. While some improvements could enhance the guest experience further, the hotel largely meets the expectations of a four-star property.
Business
Guests have consistently noted the hotel's business-friendly environment, underpinned by an immaculate, modern setup and well-connected internet, essential for productive work sessions. Rooms are designed with functionality in mind, offering good workspace and internet connectivity, along with convenient features such as nearby sockets.
While the Hilton chain's reputation for quality and hospitality resonates through the reviews, a few areas like catering during business meetings and unnecessary business charges were highlighted for improvement. However, despite minor setbacks such as AC issues and dinner-time experiences, the overall stay experience aligns well with the expectations of business travelers seeking calm and efficiency.
Accessible
No, Hilton London Croydon doesn't have any pool.
Yes, a spa is available at Hilton London Croydon.
No, Hilton London Croydon doesn't allow dogs.
Yes, parking facilities are available at Hilton London Croydon.
Yes, Hilton London Croydon has a gym.
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