World > South America > Colombia > Norte de Santander > San Jose de Cucuta > Hotels in Cucuta > Hotel Exelsior

Hotel Exelsior

Cucuta , Avenida 3 No. 9 - 65 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Exelsior in Cúcuta receives numerous positive reviews for its exceptional location, providing guests with easy access to key attractions like Ventura Plaza shopping center and Plaza Santander. The central placement of the hotel is ideal for visitors looking to explore the city efficiently, and the proximity to dining options enhances its appeal. Guests consistently commend the friendly and attentive staff, contributing to a welcoming atmosphere that complements the hotel's cleanliness. The rooms are frequently noted for being well-maintained, clean, and equipped with necessary amenities, although occasional noise disturbances and issues with hot water in the bathrooms have been mentioned.

The breakfast offerings at Hotel Exelsior stand out, impressing guests with both taste and quality. The diverse selection, including fresh fruit salads, adds value to the stay, and the attentive service during breakfast contributes to an enjoyable experience, despite minor remarks about variety and service delays.

Hotel Exelsior's commitment to cleanliness is evident throughout the premises, with guests frequently highlighting the spotless and organized environments. Any minor lapses in cleanliness are overshadowed by the overall positive sentiment. The attentive cleaning staff further ensure that the hotel is maintained in pristine condition.

The hotel's WiFi service is generally reliable, with guests reporting a stable connection and good signal strength. While a few have noted inconsistencies in speed, overall satisfaction with the internet service is maintained.

Comfort with the beds is mixed, with some guests appreciating their coziness, while others find the mattresses excessively firm. Despite the variations in preferences, many find the beds satisfactory for a restful stay.

Overall, Hotel Exelsior successfully combines a prime location, attentive service, and comfortable accommodations, making it a favorable choice for visitors exploring Cúcuta.
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Hotel for Honeymoon

Family Friendly Hotel

Room Types

Double Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom.

Triple Room This triple room features a tile/marble floor, cable TV, and air conditioning.

Suite The suite has 2 bedrooms and 1 bathroom with a shower and free toiletries. The suite features air conditioning, a wardrobe, a tiled floor and a flat-screen TV with cable channels. The unit has 3 beds.

Superior Suite The suite has 2 bedrooms and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and features a flat-screen TV with cable channels, a wardrobe and a tiled floor. The unit has 4 beds.

Standard Quadruple Room This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 4 beds.

About Hotel Exelsior

License: 4046

Guest Reviews

8.4

Very Good

Location

Hotel Exelsior in Cúcuta is repeatedly praised for its exceptional central location, making it an ideal choice for visitors wanting to explore the city efficiently. Guests appreciate its proximity to key points of interest, such as the Ventura Plaza shopping center, Plaza Santander, and various dining options, all within a short walking distance. The location is particularly advantageous for those interested in shopping or running errands in the downtown area. Besides its strategic placement, Hotel Exelsior garners favorable mentions for its friendly and attentive staff, clean and comfortable rooms, and excellent service. The hotel also offers a good breakfast to start the day. Despite a few remarks about noise, the overall consensus reflects that the location and services offered by Hotel Exelsior provide great convenience and comfort, with easy access via public transport.

Breakfast

Hotel Exelsior consistently impresses guests with its breakfast offerings, earning high praise for both taste and quality. Visitors enjoy a delicious and plentiful start to their day, often describing the breakfast as excellent and very tasty. The hotel provides a diverse selection of breakfast items, including fresh fruit salads, which adds a refreshing touch to the meal. Despite some minor comments about limited variety and occasional delays in service, the breakfast selection often exceeds expectations given its price point.

Guests frequently mention the abundance and richness of the breakfast, along with notable improvements over time. The attentive and friendly staff contribute to an all-around positive dining experience, ensuring that meals are well-prepared and enjoyable. While described as somewhat basic by some, the flavor and quantity are generally appreciated, making it a well-received part of the stay.

Located in a prime central area, Hotel Exelsior is an ideal choice for visitors seeking both convenience and satisfying breakfast options. The inclusion of breakfast in the stay adds value and is often highlighted as one of the best aspects by guests. Overall, the breakfast at Hotel Exelsior stands out as a delicious, substantial, and reliable option for travelers starting their day in the city.

Rooms

Visitors to Hotel Exelsior generally find the rooms to be clean, spacious, and comfortable, with effective air conditioning in most cases. The central location and proximity to the airport are appreciated for convenience. Rooms have been described as impeccably maintained, with a pleasant odor and necessary amenities, ensuring a welcoming environment for most guests. However, there are occasional reports of noise disturbances from within the hotel and some bathrooms lacking hot water. A few guests found their rooms to be smaller than expected and mentioned occasional strong scents from the linens. Despite this, the accommodating features of the rooms make them suitable for a relaxing stay.

Beds

Hotel Exelsior provides a mixed experience when it comes to bed comfort. Some guests have found the beds to be comfortable, appreciating the pairing of cozy beds and pillows that contribute to a restful stay. However, there is a recurring mention of firmness, with some visitors noting that the mattresses are on the harder side. While a few guests could still rest well despite the firmness, others described the beds as super uncomfortable and excessively hard, highlighting variability in preferences and experiences. Overall, the guest feedback suggests that while some find the beds to be satisfactory, others who prefer a softer mattress might not find the sleeping arrangements to their liking.

Cleanliness

Hotel Exelsior stands out for its impressive standards of cleanliness and attentive service. Guests consistently highlight the hotel's spotless and organized environments, with many describing the rooms as both clean and spacious. The facilities are frequently noted as being cozy and inviting, contributing to a welcoming atmosphere. The attentive cleaning staff ensure that everything remains in pristine condition, reflecting a commitment to maintaining excellent hygiene throughout the premises. The convenient location of the hotel, close to popular restaurants and the Ventura Plaza shopping mall, further enhances its appeal. While a couple of minor lapses in cleanliness, such as hairs on the floor or mold in the bathroom, were occasionally mentioned, the overall sentiment is overwhelmingly positive, illustrating a high level of care and attention to detail at Hotel Exelsior.

Staff

At Hotel Exelsior, the staff consistently earns high praise for their exceptional service and attention to detail. Guests repeatedly highlight the team's friendliness and willingness to assist with any questions or requests. Whether it's arranging transportation, offering local travel tips, or ensuring a comfortable stay, the staff is consistently described as attentive and supportive. This level of personalized service and their excellent collaboration undoubtedly enhances the overall guest experience. The hotel's staff efficiency and kindness are apparent in every interaction, contributing to a welcoming atmosphere that complements the hotel's good location and cleanliness. While one review mentioned an exception with the reception staff, the overwhelming consensus is that Hotel Exelsior's staff sets a high standard in hospitality.

Wi-Fi

Hotel Exelsior offers a generally positive WiFi experience for its guests, providing a good signal and stable connection. Reviews frequently highlight the WiFi as being very good, complemented by other amenities such as air conditioning. Despite overall satisfaction, a few guests noted that while the internet connection was stable with good speed, the actual internet speed could stand improvement, with some describing it as slow or terrible. While there are inconsistencies in experiences regarding WiFi speed, the consensus leans towards an overall satisfactory service in terms of connectivity and signal strength.

No, Hotel Exelsior doesn't have any pool.

No, a spa isn't available at Hotel Exelsior.

No, Hotel Exelsior doesn't allow dogs.

No, parking facilities aren't available at Hotel Exelsior.

No, Hotel Exelsior doesn't have a gym.

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