Hotel Plaza Cúcuta Center
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Summary of reviewsHotel Plaza Cúcuta Center receives positive feedback across various categories, creating a generally favorable impression for its guests. The central location of the hotel is a major asset, offering easy access to shopping, public transport and key city attractions. This convenience is particularly appreciated for daytime activities and business travelers, despite some concerns about safety and cleanliness in the surrounding area.
The breakfast at the hotel is highly praised for its quality, variety and service. Guests enjoy a diverse menu that caters to different tastes, featuring both American-style and local dishes, which are prepared fresh and served with excellent coffee. This positive breakfast experience serves as a great start to their day.
Cleanliness is a standout feature at Hotel Plaza Cúcuta Center. The entire property, including the rooms and common areas, is meticulously maintained, providing a hygienic and comfortable environment. The hotel's rooms are noted for their comfort and spaciousness with clean and well-maintained interiors. However, some guests mention issues with small and uncomfortable bathrooms, limited amenities and occasional temperature control problems.
The staff at the hotel consistently receives high praise for their friendliness, attentiveness and excellent service, contributing significantly to the hotel's welcoming atmosphere. This level of service is particularly valued by families and guests with special needs, making the hotel a family-friendly option.
The WiFi service at the hotel garners mixed reviews with some guests praising its speed and reliability, while others experience frequent connectivity issues, especially in certain areas of the hotel.
Although the beds receive some criticism for being too hard and uncomfortable, the hotel still manages to appeal to business travelers due to its practical amenities and accommodating nature for teleworking needs.
Overall, Hotel Plaza Cúcuta Center is a commendable choice for travelers seeking a centrally located, clean and welcoming place to stay with particular highlights including its breakfast, staff service and convenient accessibility for business and family trips.
Categories
The breakfast at the hotel is highly praised for its quality, variety and service. Guests enjoy a diverse menu that caters to different tastes, featuring both American-style and local dishes, which are prepared fresh and served with excellent coffee. This positive breakfast experience serves as a great start to their day.
Cleanliness is a standout feature at Hotel Plaza Cúcuta Center. The entire property, including the rooms and common areas, is meticulously maintained, providing a hygienic and comfortable environment. The hotel's rooms are noted for their comfort and spaciousness with clean and well-maintained interiors. However, some guests mention issues with small and uncomfortable bathrooms, limited amenities and occasional temperature control problems.
The staff at the hotel consistently receives high praise for their friendliness, attentiveness and excellent service, contributing significantly to the hotel's welcoming atmosphere. This level of service is particularly valued by families and guests with special needs, making the hotel a family-friendly option.
The WiFi service at the hotel garners mixed reviews with some guests praising its speed and reliability, while others experience frequent connectivity issues, especially in certain areas of the hotel.
Although the beds receive some criticism for being too hard and uncomfortable, the hotel still manages to appeal to business travelers due to its practical amenities and accommodating nature for teleworking needs.
Overall, Hotel Plaza Cúcuta Center is a commendable choice for travelers seeking a centrally located, clean and welcoming place to stay with particular highlights including its breakfast, staff service and convenient accessibility for business and family trips.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
The reviews of Hotel Plaza Cúcuta Center show a mixed consensus regarding its location. On a positive note, the hotel’s central position in the heart of Cúcuta is appreciated for its convenience. Guests frequently highlight its proximity to shopping areas, public transport, the stadium and essential city spots. This strategic location provides easy access to almost everything guests might need, making it an excellent choice for those intending to run errands or explore the city.
However, the central location comes with significant drawbacks, especially concerning safety and cleanliness. Several reviews mention that the hotel’s surroundings feel unsafe, particularly at night and the area has issues with homelessness and noise. Some guests also noted that the streets around the hotel could be quite dirty and the nightlife undesirable.
Despite these safety concerns, the accessibility and convenience offered by its location close to commercial centers and the airport make it a practical option for daytime activities and shopping. Guests praised the hotel's staff, cleanliness and affordability, which further enhances its appeal for a brief stay, particularly for business trips.
At Hotel Plaza Cúcuta Center, breakfast shines brightly in many guest reviews. The consistent praise highlights not only the taste but the overall quality and attention to detail. Guests often describe the breakfast as delicious with many lauding it as excellent and varied. Several mention finding the breakfast to be very good or high level with terms like tasty, complete and abundant frequently appearing.
The breakfast menu seems to cater to diverse tastes, offering both American-style and typical local dishes, which guests appreciate. Specific items, such as the delicious eggs with ground meat, freshly made coffee or hot chocolate and hallacas, stand out in the comments. The breakfast is often noted for its freshness and good preparation with particular compliments directed at the coffee.
Service during breakfast receives high marks for agility and friendliness, enhancing the overall experience. Although there are a few mentions of a lack of variety or the need for improvement, these seem to be exceptions rather than the rule and they are outweighed by the numerous positive endorsements.
Overall, the breakfast at Hotel Plaza Cúcuta Center is a highlight for many guests, offering a satisfying start to the day with its delicious and varied offerings complemented by excellent service.
Hotel Plaza Cúcuta Center offers a diverse range of room experiences as shared by its guests. Many reviews highlight that the rooms are clean, comfortable and spacious, contributing to a pleasant stay. The cleanliness of the rooms is a standout feature, consistently noted by guests.
The comfort of the rooms is another frequently mentioned positive aspect. Comfortable beds and the addition of air conditioning in some rooms enhance the overall experience. The condition of the rooms is generally well-maintained, offering good value for the price paid. The spaciousness of some rooms, particularly those that are larger than expected, adds to the positive feedback.
However, there are some drawbacks mentioned in the reviews. The size of the bathrooms is a common concern with many guests finding them too small and uncomfortable. Similarly, some rooms are described as being very small with limited space for movement. Temperature control also appears to be an issue, as rooms on the first floor tend to be hot and some rooms lack air conditioning or only have a fan, impacting comfort during warmer periods.
Additionally, some rooms face practical challenges, such as limited electrical sockets, missing amenities like phones and occasional street noise disrupting the night's rest. Despite these issues, the overall feedback reflects a generally favorable impression of the hotel's room offerings, especially in terms of cleanliness, comfort and value for money.
The bed situation at Hotel Plaza Cúcuta Center seems to draw consistent feedback from guests with a predominant focus on the rigidity and discomfort of the mattresses and pillows. Many visitors have described the mattresses as extremely hard and uncomfortable, likening them to sleeping on a rock or plank. Pillows also frequently received criticism for being overly hard and inflexible, contributing to an overall unsatisfactory sleeping experience. Cleanliness of the beds was generally noted positively, but the lack of comfort overshadowed any such remarks. The thinness of the blankets and the presence of old and worn-out beds further detracted from the appeal, suggesting that improvements could significantly enhance guest satisfaction.
Hotel Plaza Cúcuta Center consistently impresses with its outstanding level of cleanliness. Guests frequently note that the entire hotel, from facilities to individual rooms, is kept in pristine condition. The rooms are particularly highlighted for being spacious, comfortable and meticulously cleaned on a daily basis. The hotel’s common areas and amenities are also described as spotless and well-maintained, contributing to a pleasant and hygienic environment throughout the property.
Visitors appreciate returning to their rooms, which are often described as neat, tidy and pleasingly organized. The emphasis on cleanliness is evident in every aspect of the hotel, ensuring a comfortable and worry-free stay. Despite the occasional mention of minor issues, such as the presence of small cockroaches in closets and bathrooms, the overall feedback is overwhelmingly positive. This consistent dedication to cleanliness elevates the guest experience, making Hotel Plaza Cúcuta Center a commendable choice for travelers seeking clean and comfortable accommodations.
Hotel Plaza Cúcuta Center enjoys glowing reviews about its staff, who are frequently described as exceptionally friendly, kind and attentive. Whether it's the receptionists, kitchen staff or management, guests consistently highlight the excellent service they receive. The staff's attentiveness, willingness to help and respectful demeanor contribute significantly to the hotel's charm. The warmth and attentiveness of the team, from calling taxis to ensuring clean and comfortable accommodations, leave a lasting impression on visitors. The consistent praise for their kindness and readiness to assist sets a high standard for customer service, making the overall guest experience notably pleasant and welcoming.
The WiFi at Hotel Plaza Cúcuta Center receives mixed reviews from guests. On the positive side, several guests found the WiFi to be good with terms like fast, super fast, excellent and good WiFi frequently mentioned. There were also commendations for the WiFi working very well with strong signals and no interruptions in certain areas. However, not all experiences were favorable; some guests noted the WiFi as very slow or experiencing frequent problems. Several reviewers highlighted issues with the connection, particularly in rooms on the 2nd floor and the back rooms, mentioning that the WiFi is sometimes slow, doesn’t connect or was not working at all during their stays. There were instances where guests reported no internet or TV service, indicating that the WiFi failed a lot and that promises to fix it weren't fulfilled. Despite these issues, there were pockets where the WiFi service met or exceeded expectations.
Hotel Plaza Cúcuta Center offers a welcoming, family-friendly atmosphere that is especially suitable for those traveling with children. The staff treats guests like family and provides attentive service, ensuring comfort for all, including those with special needs. The hotel is described as impeccable for staying with kids, making it a reliable choice for family trips. The internet connection is notably fast, which can be convenient for any family members needing to stay connected. Guests appreciate the honest staff and the secure taxi service arranged for airport transfers. Overall, the hotel meets expectations and leaves a positive impression on families, making it a recommended option for travelers.
Hotel Plaza Cúcuta Center is well-regarded for its suitability for both leisure and business stays, making it an ideal choice for business trips. Some guests appreciate the hotel's willingness to accommodate specific needs, as seen when a desk was provided for teleworking. It is worth noting, however, that there have been occasional issues with room amenities, such as unclear reservations concerning air conditioning versus fans. Despite these minor inconveniences, the hotel is praised for being a convenient and practical option for those needing a place to stay overnight and continue their activities promptly the following day.
Hotel Plaza Cúcuta Center stands out for its accessibility, particularly for guests with disabilities. The hotel is centrally located, making it easy to reach key areas such as the terminal and Santander Park. It's just a 15-minute journey from the airport and transportation options abound, including taxis, buses and walking routes. Guests appreciate the convenience of arriving at any time, as the hotel remains accommodating and understands unique guest needs. The staff has been noted for providing comfort and support, particularly to those with mobility limitations.
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Location
However, the central location comes with significant drawbacks, especially concerning safety and cleanliness. Several reviews mention that the hotel’s surroundings feel unsafe, particularly at night and the area has issues with homelessness and noise. Some guests also noted that the streets around the hotel could be quite dirty and the nightlife undesirable.
Despite these safety concerns, the accessibility and convenience offered by its location close to commercial centers and the airport make it a practical option for daytime activities and shopping. Guests praised the hotel's staff, cleanliness and affordability, which further enhances its appeal for a brief stay, particularly for business trips.
Breakfast
The breakfast menu seems to cater to diverse tastes, offering both American-style and typical local dishes, which guests appreciate. Specific items, such as the delicious eggs with ground meat, freshly made coffee or hot chocolate and hallacas, stand out in the comments. The breakfast is often noted for its freshness and good preparation with particular compliments directed at the coffee.
Service during breakfast receives high marks for agility and friendliness, enhancing the overall experience. Although there are a few mentions of a lack of variety or the need for improvement, these seem to be exceptions rather than the rule and they are outweighed by the numerous positive endorsements.
Overall, the breakfast at Hotel Plaza Cúcuta Center is a highlight for many guests, offering a satisfying start to the day with its delicious and varied offerings complemented by excellent service.
Rooms
The comfort of the rooms is another frequently mentioned positive aspect. Comfortable beds and the addition of air conditioning in some rooms enhance the overall experience. The condition of the rooms is generally well-maintained, offering good value for the price paid. The spaciousness of some rooms, particularly those that are larger than expected, adds to the positive feedback.
However, there are some drawbacks mentioned in the reviews. The size of the bathrooms is a common concern with many guests finding them too small and uncomfortable. Similarly, some rooms are described as being very small with limited space for movement. Temperature control also appears to be an issue, as rooms on the first floor tend to be hot and some rooms lack air conditioning or only have a fan, impacting comfort during warmer periods.
Additionally, some rooms face practical challenges, such as limited electrical sockets, missing amenities like phones and occasional street noise disrupting the night's rest. Despite these issues, the overall feedback reflects a generally favorable impression of the hotel's room offerings, especially in terms of cleanliness, comfort and value for money.
Beds
Cleanliness
Visitors appreciate returning to their rooms, which are often described as neat, tidy and pleasingly organized. The emphasis on cleanliness is evident in every aspect of the hotel, ensuring a comfortable and worry-free stay. Despite the occasional mention of minor issues, such as the presence of small cockroaches in closets and bathrooms, the overall feedback is overwhelmingly positive. This consistent dedication to cleanliness elevates the guest experience, making Hotel Plaza Cúcuta Center a commendable choice for travelers seeking clean and comfortable accommodations.
Staff
Wi-Fi
Family
Business
Accessible
No, Hotel Plaza Cúcuta Center doesn't have any pool.
Yes, a spa is available at Hotel Plaza Cúcuta Center.
No, Hotel Plaza Cúcuta Center doesn't allow dogs.
No, parking facilities aren't available at Hotel Plaza Cúcuta Center.
No, Hotel Plaza Cúcuta Center doesn't have a gym.
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