Cusco, Santa Ana - Av. Abancay (Ex Av. Apurimac) Nro 207-13.516,-71.98524(Show on Map)
9.1
Excellent
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hilton Garden Inn Cusco is celebrated for its outstanding location, offering tranquility and spectacular views of Cusco from an elevated area. The serene setting makes it a great retreat, especially after a long hike. Although the hotel's distance from the city center and the uphill return can be taxing for some, the peaceful atmosphere and scenic vistas are well appreciated.
The breakfast at Hilton Garden Inn Cusco consistently garners praise for its variety, quality and delicious offerings, supported by an attentive and friendly staff. Guests particularly enjoy the made-to-order egg station and the inclusion of regional delicacies, making it a highlight of their stay.
Dinner at the hotel also receives high marks for its exceptional food and versatile menu, featuring both local and international dishes. While the restaurant service is generally good, there have been occasional mentions of unempathetic staff. However, the overall dining experience is positive with reasonable prices and tasty meals frequently recommended by guests.
Rooms are described as clean, spacious and comfortable with beautiful city views adding to their charm. The bedding and pillows contribute to a restful experience, although a few guests found them too firm. Modern amenities and well-maintained bathrooms enhance the overall comfort, despite the occasional absence of certain features like bathtubs.
In terms of cleanliness, the hotel excels with spotless rooms and facilities. The attentive maintenance and cleanliness extend to the dining areas, contributing to the overall positive experience. Minor issues like delayed hot water do not significantly detract from guest satisfaction.
Staff at the Hilton Garden Inn Cusco are a standout feature, consistently praised for their friendliness, professionalism and attentiveness. Guests highlight the exceptional service from the front desk, restaurant and concierge staff, often pointing out individuals for their exemplary help and support.
Families find the hotel to be an excellent choice, thanks to its quiet environment and family-friendly facilities. The variety at the breakfast buffet and the comfort of heated rooms make it particularly accommodating for those traveling with children.
In summary, Hilton Garden Inn Cusco provides a comfortable and enjoyable stay with its excellent location, high-quality dining and exceptionally clean and well-maintained rooms. The professional and friendly staff enhance the overall experience, making the hotel a highly recommended choice for visitors to Cusco.
Categories
Sustainability Journey
This hotel allows guests to combine workouts with being eco-conscious, offering a more sustainable stay.
Spa
The hotel offers a spa with essential amenities for relaxation and rejuvenation. Its reliable service and comfortable setting make it a solid choice for spa treatments.
Family
The Hilton Garden Inn Cusco offers a central location and is conveniently located near a train station. It provides easy access to the surrounding area for families wishing to explore Cusco and its surroundings.
Dog Friendly
This hotel is pet-friendly, allowing dogs with a deposit and a fee per pet, with service animals exempt from fees. It offers pet amenities, an on-site restaurant, room service, and a shared kitchen facility. Guests can also enjoy complimentary beverages.
Business
Provides comfortable accommodations with business amenities. It is conveniently located and offers services tailored to business travelers.
Accessible
This hotel provides accessible rooms and amenities, including roll-in showers, shower seats, toilet with grab bars, and an accessible sink. It also has accessible parking, an accessible common bathroom, and an accessible registration desk.
4 Star
Situated on Av. Abancay, Hilton Garden Inn Cusco offers modern accommodations and reliable service. It features comfortable rooms, a restaurant, and facilities catering to both business and leisure travelers, ensuring a convenient stay.
Luxury
Honeymoon
Romantic
Room Types
Double Room with Two Double BedsThe quadruple room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The quadruple room is equipped with a flat-screen TV, a safe deposit box, a carpeted floor, as well as heating. The unit offers 2 beds.
Double Room with Two Double Beds with TerraceThe quadruple room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The quadruple room is equipped with a TV, a safe deposit box, a carpeted floor, as well as heating. The unit offers 2 beds.
Double Room with Two Double Beds and ViewThe quadruple room offers air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 2 beds.
King RoomThe spacious double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.
King Room with Roll-In Shower - Mobility AccessThe spacious double room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a hairdryer. The unit has 1 bed.
One-Bedroom King SuiteThe suite has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The suite features a safe deposit box, a carpeted floor, heating and a TV. The unit has 1 bed.
King Room with Scenic ViewThe spacious double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.
Guest Reviews
9.1
Excellent
Review Summaries
Location
Hilton Garden Inn Cusco is praised for its excellent and amazing location, providing a quiet and relaxing atmosphere ideal for unwinding after a multi-day hike. The hotel is situated in an elevated area offering an impressive and beautiful view of Cusco, which many guests find delightful. It boasts a clean environment and modern facilities, complemented by a spacious and comfortable room setting.
Despite its perks, the location is noted as somewhat isolated and far from the center, typically around a 15 to 20-minute walk downhill to the Plaza de Armas. Guests found walking back uphill to be challenging and tiring, especially with the steep slopes involved. This has led to suggestions for improved transportation services from the hotel.
The location advantageously ensures less traffic and noise, making it an ideal spot for those seeking peace and quiet. Nonetheless, some guests have shared concerns about safety when walking at night and the inconvenience of being distant from the city's busier areas and attractions. While the walk to the city center can be less than perfect for some, others regard the short distance as manageable, enjoying the tranquility and scenic views the elevated position provides.
Breakfast
At Hilton Garden Inn Cusco, the breakfast experience is consistently praised for its variety and quality. Guests describe the buffet as delicious, abundant and extremely varied with an array of fresh products and hot entrees. The made-to-order egg station is frequently highlighted. Visitors enjoy the hearty and complete breakfast options, which include regional delicacies and typical preparations. The attentive and friendly staff contribute to the positive experience, enhancing the meal with their excellent service. The addition of regional background music creates a pleasant atmosphere, further elevating the dining experience. While a few reviews suggested more diversity in some areas, the overall feedback indicates that breakfast at Hilton Garden Inn Cusco often exceeds expectations, proving to be a standout feature of the stay.
Dinner
Hilton Garden Inn Cusco offers a remarkable dining experience characterized by excellent food and a versatile menu. The restaurant and bar are frequently praised for delivering both local and international dishes and many guests highly recommend dining on-site. Reviewers note the food as super tasty with some describing dinner as being of the highest quality. The service receives mixed feedback with some appreciating the friendly and clean atmosphere while others mention unempathetic and poorly trained staff. Additionally, the restaurant's pricing is noted to be quite reasonable, making it a good choice for several meals during a stay. Despite a few negative remarks about the food and menu variety, most reports reflect positively on the dining experience at the hotel.
Rooms
The Hilton Garden Inn Cusco offers a delightful experience with its rooms, praised for their cleanliness, comfort and spaciousness. Guests frequently highlight the lovely, spacious rooms that are well-maintained and clean, providing a sense of coziness and relaxation. The comfort of the beds, along with high-quality bedding and pillows, ensures a restful stay. Many rooms offer beautiful views of the city, adding to the overall charm and appeal.
Rooms are often described as tastefully furnished and embodying the local culture of Cusco, contributing to an authentic experience. They are well-air-conditioned, maintaining a comfortable temperature despite the sometimes chilly weather outside. Bathrooms are modern and feature excellent showers, enhancing the overall quality of the stay.
Guest satisfaction extends to the hotel's attentive and well-trained staff, who provide excellent service aligned with Hilton’s high standards. While a few rooms may lack certain amenities such as bathtubs and windows that open, the overall guest experience remains positive. The ability to relax in a clean, comfortable and well-appointed room with stunning city vistas creates an ideal lodging choice in Cusco.
Beds
At Hilton Garden Inn Cusco, the reviews on bed comfort offer a mixed perspective. Many guests find the beds and pillows to be quite comfortable with some describing them as wonderful. Notably, the feather pillows have been singled out for their comfort. Overall, the comfort of the beds seems to be a notable feature for several visitors.
However, there are contrasting opinions that reveal some drawbacks. A number of guests found the mattresses and pillows hard and uncomfortable, affecting their sleep quality. Additionally, the size of the beds has been a point of contention with several reviewers mentioning that the beds are too small for two people. This variance in bed comfort and size clearly indicates room for improvement at this otherwise excellent hotel.
Cleanliness
The Hilton Garden Inn Cusco consistently impresses guests with its high standards of cleanliness. Reviews highlight the hotel as very clean and well-maintained with rooms that are lovely, clean and comfortable. The bathrooms are described as large and super spacious, adding to the overall comfort. Guests appreciate the modern and organized infrastructure, noting that the facilities are both well-designed and spotless.
Service at the hotel is frequently commended with staff providing excellent attention and being notably friendly and concerned for guests' comfort. Many reviews mention the hotel’s impeccable cleanliness and comfortable rooms, as well as the timely maintenance and cleaning service. The dining service also receives praise, complemented by a varied and excellent breakfast.
In general, the hotel earns high marks for being clean, modern and beautiful with excellent decoration and a very good location. Although there were minor inconveniences, such as hot water taking a while to come out, the overall experience is overwhelmingly positive, leading many guests to highly recommend the hotel for its cleanliness and comfort.
Staff
At the Hilton Garden Inn Cusco, the staff consistently receives high praise from guests, highlighting their friendliness, helpfulness and professionalism. Descriptions such as extraordinary, amazing, fantastic and superb frequently appear in reviews, emphasizing not only the competence but also the warmth of the personnel. The front desk team is particularly noted for being very supportive and accommodating with several mentions of exemplary service from specific individuals like Antonio.
Guests appreciate the special gestures and attention to detail, particularly during significant occasions such as anniversaries. The restaurant and reception staff receive accolades for their polite and attentive service, contributing significantly to the overall positive guest experience.
Numerous reviews underscore the exceptional service provided by the entire crew with commendations for the meticulous care taken by the concierge and the consistently high level of professionalism across the board. The breakfast service stands out for its variety and the dedication of the staff.
In summary, the staff at Hilton Garden Inn Cusco are a major highlight for guests, providing a combination of friendly, attentive service and professional support, making stays comfortable and memorable.
Family
Hilton Garden Inn Cusco stands out as a family-friendly hotel where both adults and children can find their moments of joy. Its calm and quiet environment offers a peaceful retreat, perfect for those needing relaxation. Families traveling together will particularly appreciate the family's oriented facilities, ensuring every need is met. Kids will love the breakfast buffet, which provides a variety of delicious options each morning. The hotel's cuisine is commendable, making dinner a recommended experience. The atmosphere is welcoming and families can enjoy quality time together in comfort. The hotel's excellent cleanliness and top-notch quality of services contribute to a pleasant stay. Heated rooms help in acclimating quickly to Cusco's altitude, providing added comfort. Families looking for a comprehensive stay will find Hilton Garden Inn Cusco meets and often exceeds expectations, making it a trusted choice for repeat visits.
FAQ
No, Hilton Garden Inn Cusco doesn't have any pool.
Yes, a spa is available at Hilton Garden Inn Cusco.
Yes, Hilton Garden Inn Cusco welcomes dogs.
No, parking facilities aren't available at Hilton Garden Inn Cusco.
