Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam
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Summary of reviewsThe Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam is consistently praised for its excellent location, strategically positioned near key attractions and services, particularly the Corniche, downtown area and various dining and shopping options. Guests appreciate the scenic views from the rooms and the hotel's accessibility.
The breakfast experience receives mixed feedback. While some guests find it good and varied, others criticize the limited options and early closing time. Dinner service is generally better received with a notable commendation for the lunch buffet.
The rooms receive positive remarks for being spacious and comfortable with recent renovations adding modern amenities. However, issues with cleanliness, old furniture and maintenance problems are common complaints. There are inconsistencies between room descriptions online and what guests find upon arrival.
Cleanliness reviews are varied; some guests highlight tidy and well-maintained rooms and praise the cleaning staff's friendliness. Conversely, many point out dirty environments, unclean bathrooms and poorly maintained common areas.
Staff experiences are mixed with particular staff members receiving high praise for professionalism and friendliness. However, criticisms include uncooperative and indifferent behavior from some staff, emphasizing a need for better training.
Wi-Fi service is a significant drawback with many guests experiencing slow, weak and intermittent connections. Although some guests find it fast at times, the overall dissatisfaction is notable.
The gym is generally seen as outdated and poorly equipped, needing significant upgrades. Similarly, the pool area has mixed reviews; while some appreciate the indoor pool suitable for children, others criticize its maintenance and cleanliness.
Parking facilities also garner mixed reactions. Though some guests find the arrangement excellent, many face issues with narrow and insufficient spaces.
The hotel offers a positive experience for families with large interconnected suites and amenities suitable for children. However, several noted areas for improvement to enhance the overall guest experience.
Categories
The breakfast experience receives mixed feedback. While some guests find it good and varied, others criticize the limited options and early closing time. Dinner service is generally better received with a notable commendation for the lunch buffet.
The rooms receive positive remarks for being spacious and comfortable with recent renovations adding modern amenities. However, issues with cleanliness, old furniture and maintenance problems are common complaints. There are inconsistencies between room descriptions online and what guests find upon arrival.
Cleanliness reviews are varied; some guests highlight tidy and well-maintained rooms and praise the cleaning staff's friendliness. Conversely, many point out dirty environments, unclean bathrooms and poorly maintained common areas.
Staff experiences are mixed with particular staff members receiving high praise for professionalism and friendliness. However, criticisms include uncooperative and indifferent behavior from some staff, emphasizing a need for better training.
Wi-Fi service is a significant drawback with many guests experiencing slow, weak and intermittent connections. Although some guests find it fast at times, the overall dissatisfaction is notable.
The gym is generally seen as outdated and poorly equipped, needing significant upgrades. Similarly, the pool area has mixed reviews; while some appreciate the indoor pool suitable for children, others criticize its maintenance and cleanliness.
Parking facilities also garner mixed reactions. Though some guests find the arrangement excellent, many face issues with narrow and insufficient spaces.
The hotel offers a positive experience for families with large interconnected suites and amenities suitable for children. However, several noted areas for improvement to enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
This hotel is noted as being eco-certified. It provides a great environment for guests.
Hotel with Parking
Based on our records, this hotel provides parking amenities for those staying at the property.
Accessible Hotel
This hotel offers accessible rooms, including a 1 King Bed, Accessible Room, Non-Smoking option. The property has a wheelchair-accessible path of travel and provides a lift for accessibility.
Hotel with Gym
This hotel has fitness facilities.
3-Star Hotel
Located on Al Khaleej Street in Dammam, this hotel provides comfortable accommodations and standard amenities. Its location near the Corniche is a plus for guests.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
About Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam
License: 10008444
Guest Reviews
Location
Guests frequently mention the hotel's closeness to the downtown area and vital facilities such as pharmacies, banks and government offices, enhancing its convenience for business travelers. The hotel is also noted for being near major fast-food chains and grocery stores, ensuring that all essential needs are easily met.
In addition to the central location, many enjoy the scenic aspects with rooms offering views of the sea or the vibrant streets of Dammam. The site's accessibility and the overall peaceful environment of the hotel contribute to a positive experience. However, a few reviews have pointed out areas for improvement regarding maintenance to maintain its appeal.
Overall, the Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam is consistently praised for its excellent location, making it a strong choice for visitors looking to explore the Corniche, dine at various nearby restaurants and access the city's main attractions with ease.
Breakfast
However, not all feedback is positive. Many reviews describe the breakfast as average, simple, limited and repetitive. Specific criticisms include the lack of variety, limited options such as no scrambled eggs and only one type of juice and the high price relative to the offered menu. Additionally, some guests were disappointed with the breakfast timing, which ends at 10 am, finding it too early.
Other negative comments point out inconsistencies like breakfast items running out, poor organization of the buffet and insufficient quantities of food. The absence of complimentary breakfast and instances of misleading information about the food variety were also noted.
In conclusion, while some guests were quite pleased with the breakfast, describing it as perfect and wonderful, a considerable number found it to be below expectations, lacking in variety and quality.
Dinner
Rooms
However, there are numerous complaints regarding the state of the rooms that cannot be overlooked. Many reviews point out issues with cleanliness, such as dirty carpets, hair and trash and even insects. The furniture is frequently described as old, worn out and in need of replacement. Several guests also reported unpleasant smells in the rooms and bathrooms, problems with lighting and damaged or deteriorating facilities like ceiling tiles and bathroom fixtures. Maintenance seems to be a recurring problem with mentions of leaking water, broken appliances and non-functional air conditioning units.
Additionally, discrepancies between the room descriptions on the website and the actual rooms provided have led to disappointment among guests. Issues such as the absence of expected kitchen facilities, small and dingy bathrooms and noise from neighboring rooms have been highlighted. The overall impression is that while there are some newer, well-maintained rooms, many areas of the hotel desperately need renovation and better housekeeping to meet guest expectations consistently.
While the location near the sea and various services is convenient and some guests have had positive interactions with the polite and helpful staff, it appears the overall experience at this hotel can vary significantly depending on which room one is assigned. Improvements in cleanliness, maintenance and an upgrade of the older facilities could greatly enhance the guest experience at this hotel.
Beds
However, there is a significant number of reviews suggesting that the beds often fall short of expectations. Reports of uncomfortable, old and worn-out mattresses are frequent. Issues such as hard and rough beds, dirty and stained bed sheets and the need for maintenance were also mentioned multiple times. The pillows received similar feedback with some describing them as very uncomfortable. Specific complaints regarding the bedding included instances of dirty bed sheets and used linens upon arrival.
Overall, while some guests have had positive experiences, there's a considerable need for improvement in the upkeep and cleanliness of the bedding at Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam.
Cleanliness
However, a significant number of reviews pointed out issues with cleanliness. Many guests reported that their rooms were dirty upon arrival, noting old and stained carpets and furniture, dusty environments and unclean bathrooms. Some bathrooms had black stains, mold and even rusty towels. Common areas like the lobby and the pool also lacked proper cleanliness with dust accumulating on pool chairs and black mold found inside coffee cups. Several guests emphasized that the hotel’s overall cleanliness is far from satisfactory with numerous mentions of bad odors and poor maintenance.
Moreover, the need for renovation and better upkeep was a recurring point of concern, as many found the furniture and facilities to be in dire need of updating. Despite the mixed reviews, the positive experiences regarding clean rooms and accommodating staff members indicate that there is potential for improvement in the hotel's cleanliness standards.
Staff
Guests frequently mentioned issues with communication and delays in service with some specifically pointing out the unresponsiveness of the reception staff. The positive feedback highlights a cooperative and helpful attitude from some staff, especially the reception team, who were often described as courteous, welcoming and attentive. However, this was counterbalanced by criticisms of poor management cooperation and the need for better training to improve overall staff demeanor and service efficiency.
The hotel appears to have instances of excellent service that significantly enhance the guest experience, particularly from standout employees who are appreciated for their high standards of hospitality. Yet, inconsistent staff behavior and response times seem to be areas needing attention to ensure a uniformly positive experience for all guests.
Wi-Fi
Gym
Pool
However, a significant number of reviews pointed to numerous issues with the pool. Maintenance appeared to be a recurrent problem, as many complained about the pool's cleanliness with instances of greenish water attributed to algae. The pool's cleanliness was a frequent concern with complaints of dirty water, often crowded conditions and strict, limited hours of operation, closing as early as 6 PM. Some guests were irked by the disturbance caused by inappropriate music and smoking shisha (hookah) in the pool area.
The pool's facilities seemed outdated with old, torn pieces around the pool and tiles that required maintenance. Guests also remarked on the lack of proper maintenance for the pool motors and the presence of excessive chlorine, which diminished their swimming experience. Additionally, the gym suite accompanying the pool was sometimes closed and towels were often unavailable.
The extensive yet often critical feedback indicates a need for the hotel to address these issues to improve the overall guest experience.
Parking
Family
Kids seem to enjoy staying at the hotel, as several reviews mention children having a good time during their stay. The convenience of being near various services adds to the appeal for families traveling with toddlers, making it a practical choice for a family trip.
However, some guests raised concerns about specific issues, such as rooms with unpleasant smells, insufficient soundproofing leading to disturbances from events and occasional inadequacies in service such as delays in providing requested amenities like towels and baby cots. Also noted were issues with shisha smoke affecting the family-friendly atmosphere and the necessity but mishandling of the family card.
Despite these setbacks, the comfortable and spacious rooms and generally positive family experience make this hotel a viable option for those traveling with children, provided that the minor service gaps are addressed.
4 Star
However, the hotel remains a favorite for those seeking a comfortable stay, thanks to its clean rooms and cozy atmosphere. While it is described as luxurious by some, others critique its services and amenities, arguing that they fall short of the four-star mark. This disparity in expectations versus reality highlights the need for a reevaluation of the hotel's star rating.
Overall, Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam is a practical choice for budget-conscious travelers who prioritize comfort and cleanliness over high-end luxury. While it may not fully meet the four-star criteria, it manages to provide a pleasant stay for many guests.
Business
The hotel's staff received high praises with specific mentions of their professionalism and the exceptional service provided by team members such as Mr. Mutaib, Khaled and Mr. Sami. The reception staff were particularly commended for their cooperation and friendly demeanor, making guests feel well cared for.
For accommodations, the property features large, spacious rooms, highly appreciated by those needing ample work space. However, the business amenities were noted to have some shortcomings; the business center was not functional and several business amenities were reported as not working well.
Despite some criticisms regarding certain staff behaviors, room issues like the lack of AC and minor maintenance problems such as bathroom distortions, the overall consensus highlights a positive experience thanks to the superb service and advantageous location of the hotel.
Outdoor Pool
Yes, Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam.
No, Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam doesn't allow dogs.
Yes, parking facilities are available at Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam.
Yes, Eastyard Dammam Hotel - Formerly Ramada by Wyndham Dammam has a gym.
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