觀海樓海景大飯店 Hotel Cloud Riverside
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Summary of reviewsHotel Cloud Riverside is celebrated for its prime location along the Tamsui River, offering scenic views of Guanyin Mountain and easy access to public transportation, including the Hongshulin MRT Station. Guests appreciate the blend of tranquil natural beauty with convenience to urban amenities, making it a favorable choice for those looking to explore local attractions while enjoying a serene retreat.
The hotel's breakfast receives predominantly positive feedback with guests enjoying the abundant and delicious offerings of both Chinese and Western varieties. While some criticism exists concerning the lack of variety and specific dietary options, the overall consensus is that the breakfast provides good value with fresh ingredients and efficient service.
Rooms at Hotel Cloud Riverside are generally praised for their spaciousness, cleanliness and comfort, enhanced by panoramic views of the sea, mountains and river. Guests enjoy the floor-to-ceiling windows and in-room amenities like bathtubs. However, concerns about noisy air conditioning, inadequate noise insulation and occasional cleanliness issues like musty smells and dirty carpets suggest areas for improvement. Despite these points, the rooms' overall ambiance and the scenic views contribute positively to the guest experience.
Cleanliness is mostly applauded with guests finding the hotel environment tidy and the rooms well-maintained. Some reviews, however, highlight instances of insufficient cleaning, such as dust and dirty bathroom facilities, indicating a need for better deep cleaning practices.
The staff receives consistent praise for their exceptional friendliness, responsiveness and attentive service. Guests appreciate the helpful assistance from the front desk, housekeeping and other staff members who often go out of their way to enhance the guest experience, making the hotel stand out for its hospitality.
The hotel's wifi service has mixed reviews with some guests experiencing poor coverage and slow speeds, while others note improvement in larger rooms. Despite these issues, other aspects of the hotel generally earn positive remarks.
Families find Hotel Cloud Riverside accommodating with spacious family rooms and thoughtful amenities like washing machines and dryers. The staff's high-quality service to families is also commended, although some inconvenience is noted due to the lack of facilities for very young children and small elevators.
The beds receive mixed feedback; while many guests find them comfortable, some note inconsistencies in bed comfort and size. Specific configurations like joined single beds occasionally result in discomfort.
Business travelers provide varied reviews, appreciating the overall hotel experience but noting areas where business services could be improved, such as the absence of a fax machine and English invoices. Reasonable room upgrades could enhance appeal to this segment.
In summary, Hotel Cloud Riverside provides a mostly positive experience with its prime location, scenic views, friendly staff and comfortable rooms, although certain areas like breakfast variety, room maintenance and wifi connectivity could benefit from improvements.
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The hotel's breakfast receives predominantly positive feedback with guests enjoying the abundant and delicious offerings of both Chinese and Western varieties. While some criticism exists concerning the lack of variety and specific dietary options, the overall consensus is that the breakfast provides good value with fresh ingredients and efficient service.
Rooms at Hotel Cloud Riverside are generally praised for their spaciousness, cleanliness and comfort, enhanced by panoramic views of the sea, mountains and river. Guests enjoy the floor-to-ceiling windows and in-room amenities like bathtubs. However, concerns about noisy air conditioning, inadequate noise insulation and occasional cleanliness issues like musty smells and dirty carpets suggest areas for improvement. Despite these points, the rooms' overall ambiance and the scenic views contribute positively to the guest experience.
Cleanliness is mostly applauded with guests finding the hotel environment tidy and the rooms well-maintained. Some reviews, however, highlight instances of insufficient cleaning, such as dust and dirty bathroom facilities, indicating a need for better deep cleaning practices.
The staff receives consistent praise for their exceptional friendliness, responsiveness and attentive service. Guests appreciate the helpful assistance from the front desk, housekeeping and other staff members who often go out of their way to enhance the guest experience, making the hotel stand out for its hospitality.
The hotel's wifi service has mixed reviews with some guests experiencing poor coverage and slow speeds, while others note improvement in larger rooms. Despite these issues, other aspects of the hotel generally earn positive remarks.
Families find Hotel Cloud Riverside accommodating with spacious family rooms and thoughtful amenities like washing machines and dryers. The staff's high-quality service to families is also commended, although some inconvenience is noted due to the lack of facilities for very young children and small elevators.
The beds receive mixed feedback; while many guests find them comfortable, some note inconsistencies in bed comfort and size. Specific configurations like joined single beds occasionally result in discomfort.
Business travelers provide varied reviews, appreciating the overall hotel experience but noting areas where business services could be improved, such as the absence of a fax machine and English invoices. Reasonable room upgrades could enhance appeal to this segment.
In summary, Hotel Cloud Riverside provides a mostly positive experience with its prime location, scenic views, friendly staff and comfortable rooms, although certain areas like breakfast variety, room maintenance and wifi connectivity could benefit from improvements.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
4-Star Hotel
About 觀海樓海景大飯店 Hotel Cloud Riverside
License: 新北市旅館036號
Guest Reviews
Location
A mere 7-10 minute walk connects guests to the MRT station, seamlessly linking them to broader Taipei and beyond. The location's appeal is further elevated by nearby conveniences, including supermarkets, convenience stores and parking facilities. The waterfront location offers a serene, scenic retreat with rooms offering views of the Tamsui River and surrounding natural beauty, enhancing the overall stay experience.
Despite some minor challenges, such as a slightly longer than expected walk to the MRT or occasional windy conditions in winter, the consensus is that the convenient transportation options, coupled with the beautiful and relaxing environment, make Hotel Cloud Riverside a highly favorable choice for travelers. The blend of easy access to transit, serene landscapes and essential amenities ensures a well-rounded and enjoyable stay.
Breakfast
However, despite these positives, there were notable criticisms. Some guests noted the lack of variety and the rather simple and monotonous nature of the breakfast menu. Common feedback points included the absence of specific items such as eggs or fruits with requests for more options to cater to vegetarian and Western dietary preferences. Others were disappointed by the limited drink choices and found the hot dishes not kept warm adequately.
While the breakfast service typically received high marks for efficiency and enthusiasm, a few guests found the breakfast times inconvenient and the daily offerings unchanged. Even with these reservations, most guests seemed satisfied with their overall breakfast experience, valuing the high cost performance and the delightful sea views accompanying their meals.
Rooms
Despite the generally well-maintained and neat rooms, some aspects could use improvement. Several reviews mention that the air conditioning can be noisy and its temperature control unreliable. Noise insulation in the rooms is also a point of concern with guests often hearing sounds from neighboring rooms and outside traffic. Some rooms have been noted to have a musty or smoky smell and there have been instances of cleanliness issues, such as dirty carpets and the presence of insects.
The decor and facilities are described as a bit dated, though this does not significantly detract from the overall comfort. The staff's service is well-received and the inclusion of breakfast is appreciated, although the dining options are noted to have diminished from previous experiences. Rooms vary with some offering mini-bars, washing machines and convenient accessibility to a nearby convenience store.
In summary, Hotel Cloud Riverside offers spacious, clean rooms with stunning views and comfortable amenities, albeit with room for improvements in maintenance and soundproofing.
Beds
However, some reviews indicated inconsistencies in bed comfort. Instances of beds being too soft, too hard or slightly uncomfortable were mentioned. Some guests found the pillows to be too hard or flat and bed sheets and quilts requiring updates due to their old and poor texture.
The bed configurations also attracted comments, specifically when double rooms featured two single beds joined together. This setup sometimes resulted in discomfort due to gaps in the middle or the beds being too soft or hard overall.
In terms of size, a few reviews expressed that the beds were smaller or narrower than expected, leading to some discomfort. Despite these occasional drawbacks, guests generally found the beds comfortable and satisfactory for a good night's sleep.
Cleanliness
However, there are notable concerns that mar the otherwise positive feedback. Instances of inadequate cleaning have been frequently mentioned, including visible dust, dirty window coverings and remnants of dirt or hair from previous occupants. Certain amenities and areas, like the bathroom facilities, carpets and bedding, sometimes fall short of cleanliness expectations, displaying issues such as mold, bad odors and stains. Some reviews mention a persistent mildew smell, dust mites and poorly maintained washroom fittings, indicating the need for improvement in deep cleaning protocols.
Despite the mixed feedback, the general consensus is that while the hotel manages to keep its rooms relatively clean and comfortable, there are significant areas that require attention to bring the overall cleanliness up to its potential.
Staff
Moreover, the cleaning and housekeeping teams are commended for their warmth and thoroughness, ensuring guests have what they need, like sufficient bottled water. The attentive service extends to swift resolution of issues, showcasing the staff's proactive attitude.
Flexibility and a positive demeanor are recurring themes with many mentioning how staff members, from reception to breakfast service, took measures to enhance the guest experience. This extends to thoughtful room arrangements with the counter staff frequently going the extra mile to honor special requests or make upgrades.
Despite occasional mentions of less favorable experiences, the overarching sentiment remains one of exceptional service quality, making the staff at Hotel Cloud Riverside stand out for their hospitality and dedication to ensuring a pleasant and memorable stay.
Wi-Fi
Family
The family-friendly atmosphere is enhanced by amenities such as washing machines and dryers, making long stays more convenient. The service provided by the staff is highly commendable, as they consistently deliver high-quality service to both adults and children, making families feel at home.
However, there are a few drawbacks noted. The family room (126) lacks a sea view and the elevator is small and slow, which can be inconvenient for families with lots of luggage. There are also limited facilities for very young children, as the hotel does not provide a children's bathtub and the restaurant lacks children's seats and utensils.
Despite these minor inconveniences, Hotel Cloud Riverside remains a suitable and enjoyable option for families looking for a warm and inviting stay.
Business
No, 觀海樓海景大飯店 Hotel Cloud Riverside doesn't have any pool.
No, a spa isn't available at 觀海樓海景大飯店 Hotel Cloud Riverside.
No, 觀海樓海景大飯店 Hotel Cloud Riverside doesn't allow dogs.
No, parking facilities aren't available at 觀海樓海景大飯店 Hotel Cloud Riverside.
No, 觀海樓海景大飯店 Hotel Cloud Riverside doesn't have a gym.
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