Denham Grove
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Summary of reviewsDenham Grove provides a serene and tranquil setting in the picturesque countryside, making it an excellent retreat from city life. Its beautiful, leafy surroundings and lovely grounds offer a peaceful atmosphere, yet it remains conveniently close to major transport links and attractions such as the Warner Bros. Harry Potter Studio and Denham Golf Club. Despite some access difficulties due to road closures, the hotel's location strikes a balance between rural charm and city accessibility, appealing to tourists and work travelers alike.
Breakfast at Denham Grove generally receives positive reviews for its plentiful and well-stocked buffet catering to different dietary needs, including gluten-free options. Guests find the breakfast delicious and well-prepared with attentive staff enhancing the experience. However, issues with food temperature, long queues and occasional poor service have been noted, highlighting areas for improvement.
Dinner experiences at the hotel present a mixed picture. While many guests praise the quality of the food, particularly the Indian cuisine and unique dining pods, there are complaints about limited menu options, slow service and high prices. Instances of food arriving cold or not as described, combined with inconsistent service, indicate room for improvement in the dining offerings.
Guests appreciate the variety and modern decor of the rooms at Denham Grove, particularly the spacious family rooms and junior suites with luxurious features. The overall cleanliness and comfort of the rooms are frequently mentioned positively. However, issues such as overheating, dated decor and occasional cleanliness concerns suggest that attention to maintenance and amenities is needed.
Cleanliness at Denham Grove has mixed reviews. While many guests praise the clean rooms and well-maintained general areas, others report issues with bathrooms, carpets and overall housekeeping standards. The inconsistency in cleanliness suggests that while some areas meet high standards, others need significant improvement.
Staff at Denham Grove are predominantly praised for their friendliness, helpfulness and exceptional customer service. The majority of reviews highlight the positive impact of the staff on the overall guest experience, despite a few mentions of inconsistencies and instances of poor service.
The hotel's free Wi-Fi is a frequent point of contention with many guests reporting slow, intermittent connections and occasional inability to connect. Although free Wi-Fi is a perk, the overall quality and reliability of the connection need improvement.
The gym at Denham Grove receives mixed feedback with some guests appreciating the well-equipped facilities and cleanliness, while others point out issues with broken equipment and overcrowding. With proper maintenance, the gym could consistently meet high standards.
Denham Grove's swimming pool is popular, especially among families, for its warm temperature and convenience. However, maintenance issues such as dirty conditions and broken facilities need addressing to enhance the experience.
Overall, Denham Grove is a family-friendly hotel with spacious rooms, enjoyable amenities and a tranquil setting that appeals to both families and business travelers. While the hotel offers many positives, addressing the noted issues could further elevate guest satisfaction.
Categories
Breakfast at Denham Grove generally receives positive reviews for its plentiful and well-stocked buffet catering to different dietary needs, including gluten-free options. Guests find the breakfast delicious and well-prepared with attentive staff enhancing the experience. However, issues with food temperature, long queues and occasional poor service have been noted, highlighting areas for improvement.
Dinner experiences at the hotel present a mixed picture. While many guests praise the quality of the food, particularly the Indian cuisine and unique dining pods, there are complaints about limited menu options, slow service and high prices. Instances of food arriving cold or not as described, combined with inconsistent service, indicate room for improvement in the dining offerings.
Guests appreciate the variety and modern decor of the rooms at Denham Grove, particularly the spacious family rooms and junior suites with luxurious features. The overall cleanliness and comfort of the rooms are frequently mentioned positively. However, issues such as overheating, dated decor and occasional cleanliness concerns suggest that attention to maintenance and amenities is needed.
Cleanliness at Denham Grove has mixed reviews. While many guests praise the clean rooms and well-maintained general areas, others report issues with bathrooms, carpets and overall housekeeping standards. The inconsistency in cleanliness suggests that while some areas meet high standards, others need significant improvement.
Staff at Denham Grove are predominantly praised for their friendliness, helpfulness and exceptional customer service. The majority of reviews highlight the positive impact of the staff on the overall guest experience, despite a few mentions of inconsistencies and instances of poor service.
The hotel's free Wi-Fi is a frequent point of contention with many guests reporting slow, intermittent connections and occasional inability to connect. Although free Wi-Fi is a perk, the overall quality and reliability of the connection need improvement.
The gym at Denham Grove receives mixed feedback with some guests appreciating the well-equipped facilities and cleanliness, while others point out issues with broken equipment and overcrowding. With proper maintenance, the gym could consistently meet high standards.
Denham Grove's swimming pool is popular, especially among families, for its warm temperature and convenience. However, maintenance issues such as dirty conditions and broken facilities need addressing to enhance the experience.
Overall, Denham Grove is a family-friendly hotel with spacious rooms, enjoyable amenities and a tranquil setting that appeals to both families and business travelers. While the hotel offers many positives, addressing the noted issues could further elevate guest satisfaction.
Family Friendly Hotel
This hotel provides a comfortable stay with spacious rooms suitable for families. It offers amenities and services catering to both adults and children, ensuring a pleasant experience. It also offers a swimming pool.
Hotel with Swimming Pool
Features a swimming pool, contributing to a relaxing and enjoyable stay. Guests have praised the pool facilities.
Heated Pool Indoor Pool
Accessible Hotel
This hotel is listed as having accessible facilities.
Hotel with Gym
While specific gym details aren't available, Denham Grove is listed as a hotel with gym facilities.
Hotel with Indoor Pool
This hotel provides a heated indoor 18-meter swimming pool, a sauna room, and a spa bath. These are part of its modern leisure facilities, with pool access available from early morning to late evening.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Free Wi-Fi
Business Hotel
4-Star Hotel
Hotel with Heated Pool
Guest Reviews
Denham Grove boasts a serene and tranquil setting in the picturesque countryside, providing a perfect retreat from the hustle and bustle of city life. Its beautiful and leafy surroundings, combined with lovely grounds, offer a peaceful and idyllic atmosphere, making it an excellent option for those seeking relaxation. Despite its rural feel, the hotel is conveniently located close to major transport links like the M25, M40 and the Uxbridge tube station, ensuring easy access to London and other nearby attractions.
The hotel’s proximity to popular destinations such as the Warner Bros. Harry Potter Studio and Denham Golf Club adds to its appeal for tourists and work travelers alike. Guests appreciated the quiet location, away from noisy roads, allowing for a restful stay with no traffic noise. The grounds of Denham Grove are described as stunning, well-kept and providing a sense of tranquility amidst a busy metropolis.
Though some guests noted the difficulty in accessing the hotel due to road closures and its remote setting, many found the peaceful environment and setting worth the effort. This location is particularly favored by those visiting family or on work trips, thanks to its affordability and the straightforward drive from Heathrow Airport. Overall, Denham Grove’s location offers a wonderful balance of countryside charm while remaining within easy reach of London’s amenities and attractions.
Denham Grove's breakfast offerings garner mixed reviews from guests, leaning on the positive side but with notable criticisms. Many guests appreciate the good variety and quality of the breakfast, frequently highlighting the buffet's plentiful and well-stocked nature with options catering to different dietary needs, including gluten-free selections. Guests often describe the breakfast as delicious, well-prepared and providing a relaxed start to the day. The breakfast buffet is particularly lauded for its wide choice and excellent quality with mentions of tasty breakfast items and attentive staff.
However, several reviews point out consistent issues with the temperature of the food, noting that some items are not hot enough. There's also criticism regarding the management of the breakfast area with reports of long queues and occasional poor service. Some guests found the breakfast to be overpriced and lacking in variety with specific comments about certain items like sausages and scrambled eggs not meeting expectations. Additionally, there were mentions of cleanliness and restocking issues with occasions where key items like pastries, bread and orange juice ran out or were not replenished promptly.
Overall, while the breakfast at Denham Grove generally satisfies many guests with its variety and quality, there are areas needing improvement, particularly regarding food temperature, service efficiency and value for money.
Denham Grove's dinner experiences have drawn mixed feedback from guests. On a positive note, many have praised the quality of food, describing it as good, amazing and well-cooked. The dining pods, especially the ones under the "Ponzu" brand, have been highlighted as unique and delightful experiences with great food and cocktails and the Indian cuisine in particular has been repeatedly mentioned for its excellence.
However, there are notable drawbacks. Complaints about the limited menu, slow service and high prices are frequent. Some guests have found the food overpriced for its quality, mentioning that certain dishes arrived cold or were not as described. Additionally, the variety of options in the restaurant and bar has been criticized for being too restricted, often leading to disappointment.
Several reviews also lament the poor service with instances of long waiting times and staff errors in orders. Instances of unpleasant dining experiences, such as cold dishes, incorrect orders and unavailable menu items, have also been reported. Moreover, the atmosphere and cleanliness in the communal dining areas could be improved according to some guests.
In summary, while Denham Grove offers some high points in terms of food quality and unique dining experiences, there is substantial room for improvement regarding menu variety, service efficiency and overall value for money.
Denham Grove offers a variety of rooms that cater to different needs with many guests praising the size, modern decor and cleanliness. Family rooms are notably large and well-equipped, perfect for those traveling with children. The junior suites receive particular commendation for their spaciousness and style, offering luxurious features such as standing baths and balconies.
Guests often highlight the beautiful decor and the overall modern feel of the rooms, which are described as sleek, clean and comfortable. The beds are generally comfortable and many rooms come with upgraded tea and coffee facilities. Bathrooms, though sometimes small, are often praised for being nice and modern, though there are occasional issues such as leaks and cleanliness concerns.
Despite the largely positive outlook, some rooms are noted for being unbearably hot and in need of updates. A few guests have remarked on the dated decor and the presence of mold or dampness in certain rooms. Additionally, the hotel could improve on ensuring all promised amenities are in place with some rooms lacking basic items upon arrival.
On the whole, Denham Grove's rooms combine comfort and style, offering a pleasant stay with a range of modern amenities. While there are areas for improvement, particularly regarding maintenance and temperature control, the overall experience is positive with many guests enjoying spacious, well-decorated rooms in a lovely setting.
At Denham Grove, guests have mixed feelings about the beds, though many find them comfortable and conducive to a good night's sleep. Phrases such as "bed was comfortable," "comfy bed," and "beds were very comfortable" are frequently mentioned, suggesting that the majority of visitors appreciate the quality of the mattresses. The large beds in the spacious rooms also receive positive remarks with some guests noting how they contribute to an overall enjoyable stay.
However, there are notable criticisms that cannot be overlooked. Some visitors experienced discomfort due to hard or uneven mattresses and several mentioned that their beds were two single mattresses pushed together, which tended to separate during the night. Pillows also drew mixed reviews; while some guests found them comfy, others described them as too hard or too flat, detracting from their sleep quality.
Additional issues included outdated or stained mattresses, insufficient bedding and small or inadequately made beds. Despite these drawbacks, the hotel's effort to provide comfortable accommodations shines through in the numerous positive comments about the overall room quality and the general comfort of the beds.
Denham Grove has received mixed reviews about cleanliness, reflecting a range of guest experiences. Many visitors praised the hotel for being clean and tidy, highlighting its clean rooms and well-maintained general areas. Some guests appreciated the spotlessly clean interiors and comfortable rooms, describing them as modern, spacious and inviting. The hotel grounds were often complimented for their cleanliness and beauty, providing a tranquil setting.
However, several reviewers noted significant issues with cleaning standards. Some bathrooms were described as dirty or grimy with mould and broken tiles. Reports of dirty carpets, cobwebs and dusty fixtures were common. Guests also mentioned filthy conditions in the pool area and hallways filled with uncleaned food and laundry. Specific problems like cobwebs, dust and stained bedspreads were cited, along with instances of rooms containing old, unclean items.
While some guests found the hotel staff helpful and the overall experience good, others felt the rooms needed much care and attention. The inconsistency in cleanliness suggests that while some areas of Denham Grove meet high standards, others fall short, needing significant improvements to ensure all guests enjoy a clean and comfortable stay.
Denham Grove has received a diverse range of reviews about its hotel staff, predominantly highlighting positivity. The majority of the guests found the staff to be very friendly, helpful and welcoming. Numerous reviews praised the staff for their attentiveness, politeness and exceptional customer service with some specifically commending the breakfast and front desk teams. Many guests were pleased with the prompt and efficient assistance provided by the staff, noting that their needs were met with professionalism and courtesy.
There were several mentions of individual staff members who went above and beyond and many guests appreciated the overall friendly and accommodating environment. The dining and reception staff, in particular, were frequently recognized for their excellent service. Several reviews also highlighted that the staff were great with children, adding an extra layer of comfort for families.
However, a few reviews did point out inconsistencies in the service. Some guests encountered rude or unwelcoming staff members, particularly at reception. There were also mentions of staff seeming overworked, stressed or lacking sufficient training. A few instances of poor service, whether it be slow responses or unaddressed issues, were noted. Despite these mixed experiences, the prevailing sentiment was that the staff at Denham Grove were dedicated and pleasant, contributing positively to the overall guest experience.
Denham Grove has garnered numerous remarks about its Wi-Fi with a prevailing sentiment indicating a need for improvement. Many guests have highlighted issues such as slow and intermittent Wi-Fi connections and some even reported an inability to connect at times. While the property offers free Wi-Fi, reviews suggest that the quality of the connection often falls short with reports of it consistently cutting in and out. Additionally, some guests mention that Wi-Fi is sometimes chargeable, which can be an inconvenience.
Moreover, the Wi-Fi strength appears to be generally weak, affecting the functioning of in-room amenities like television with several guests noting poor TV reception due to inadequate internet speed. On a positive note, there are isolated mentions of good Wi-Fi, but these are overshadowed by the overall consensus of limited and problematic connectivity. Another point of consideration is the open access nature of the Wi-Fi, prompting a call for better security measures. Overall, while the promise of free internet access is there, Denham Grove may need to address these concerns to enhance the guest experience fully.
Denham Grove offers a gym that garners mixed reviews from its guests. Many find it well-equipped and capable of meeting their needs, highlighting its good facilities, which include a pool and sauna. Positive comments underscore the gym's adequacy and the accessibility of the pool, praising the overall cleanliness of the hotel and gym. Some describe it as one of the best they've ever used, a testament to its potential when well-maintained.
However, several reviews point out significant drawbacks. Issues such as broken equipment, poor maintenance and the need for upgrades are recurrent themes. Instances of the gym being closed or overcrowded also detract from the experience. Despite these concerns, when operational and uncrowded, the gym receives favorable feedback, being described as perfect and very suitable for various workout needs.
Overall, while Denham Grove's gym has its highlights and serves many guests well, it also requires attention and improvements to consistently meet high standards.
Denham Grove's swimming pool has garnered a mix of sentiments from its guests. Many families highlight their enjoyment, particularly praising the pool's warm temperature and accessibility. Children had a blast, making use of the pool's large size and many guests appreciated the indoor convenience with several mentioning the modern facilities and free access as positive aspects. The heated pool was frequently described as lovely and inviting.
However, several reviews pointed out issues needing attention. While the ambiance and temperature were generally well-regarded, the pool area itself was frequently criticized for being dirty and in need of maintenance. Complaints about cloudy water, brown stains and loose tiles were mentioned. The lack of a functioning jacuzzi, small and grim changing rooms and broken lockers were also noted.
Another recurring theme was the disruption caused by swimming lessons, which often made the pool crowded and unavailable at certain times. Despite these drawbacks, the indoor pool’s overall warm environment and ample size provided a pleasant experience for many guests, although it seems clear that improvements in cleanliness and maintenance could enhance the enjoyment for future visitors.
Denham Grove has garnered appreciation from families, who find the hotel well-suited for kids and family activities. The spacious and comfortable family rooms, including junior suites, are praised for accommodating large families with many highlighting the ample space for up to five guests. The rooms are described as ideal for families, offering a perfect stay with comfortable double and single beds and specifically designed areas for children.
The hotel's pool is a hit among kids with multiple reviews noting how much children loved swimming and racing to the pool. The overall environment is very family-friendly with child-friendly and helpful staff making the stay pleasant. The grounds offer plenty of space for kids to run around and play and the garden has activities that entertain families, although some guests wished for more.
While the hotel is often used as a venue for weddings and conferences, it still manages to maintain a quiet ambiance, which guests appreciate. The family-friendly environment extends to being pet-friendly as well, enhancing its appeal for family visits.
Though some reviews mentioned minor issues and unhelpful staff in certain situations, most guests seem to have left satisfied with their experience. The junior suite's cleanliness was noted positively and overall, Denham Grove is seen as offering good value for money, making it a great choice for a family getaway.
Denham Grove receives mixed reviews regarding its four-star rating, facilities and services. Guests often find the establishment falling short of the expectations set by its four-star classification. Some visitors feel the hotel is overpriced for what it offers and consider it more aligned with a two-star experience. Others note that although the hotel provides basic facilities, it lacks the niceties and features typically associated with a four-star rating. However, the hotel offers good value for a four-star venue with some guests praising the bar area for its reasonable prices and enjoyable atmosphere. Despite these positive mentions, there is a consensus that improvements are necessary, particularly when compared to other four-star hotels in the vicinity. The perceived cleanliness and outdated decor are points of contention, suggesting a need for updated management guidelines to meet the standards guests expect from a four-star hotel.
Denham Grove appears to be a popular choice for business travelers, frequently used for conferences and short business trips. The venue offers good facilities for meetings, business travel and work stays and is deemed convenient for business meetings. Reviews indicate that the conference facilities are highly valued, making it ideal for business conferences and meetings.
The accommodation provides good value for its price with the business facilities being considered a step above nearby alternatives such as Premier Inn and Ibis. Additionally, the presence of designated disabled parking near the main entrance is a noted convenience.
Despite some feedback concerning service and cleanliness, the overall atmosphere of Denham Grove is calm and pleasant, conducive for work-related stays. The site is particularly well-suited for key workers and supervisors. However, not all experiences were positive, as there were mentions of it not being recommended for business by some visitors.
Denham Grove offers a generally positive experience for guests with disabilities, featuring accessible rooms with ample space and well-maintained facilities specifically tailored for disabled users. The hotel staff are very helpful, which adds to the ease of stay for those with limited mobility. Access to the hotel is straightforward and there are disability-friendly rooms available, including those that are wheelchair accessible.
However, the hotel lacks a lift, which can be a significant drawback for guests with mobility issues, especially when needing to carry bags up stairs. This limitation may cause frustration for older individuals or those with conditions affecting their mobility, like knee problems. Additionally, there is only one designated disabled parking bay, which might be insufficient during busy periods.
In summary, while Denham Grove is largely accessible and accommodating for disabled guests, the absence of a lift and limited disabled parking could pose challenges.
Denham Grove boasts a heated pool that is frequently described as lovely and warm by guests. It provides a relaxing retreat, especially appreciated after a long day of sightseeing. The pool's warmth ensures a comfortable experience and its late-night availability adds to its convenience. However, it should be noted that some reviews mention it as being lukewarm and relatively small in size. Overall, the heated pool at Denham Grove offers a warm and pleasant environment for guests.
Denham Grove's indoor pool has been praised for its pleasant, heated water that maintains a consistently good temperature. It serves as a great bonus for families, especially for those with kids, as it is deemed relaxing and enjoyable. Guests frequently highlight the cleanliness and maintenance of the pool area, noting it as a spacious and inviting feature of the hotel.
However, some reviews point out that the pool could benefit from refurbishing and better maintenance. Issues such as the occasional cloudiness of the water, less than ideal changing rooms and accessibility concerns due to the use of two-step ladders have been noted. Despite these minor setbacks, the abundance of towels and the overall positive experience of the pool make it a noteworthy facility at Denham Grove.
Denham Grove offers an appealing option for honeymooners with its romantic setting and the availability of suites designed to enhance a special getaway. The Honeymoon Suite stands out for providing a memorable experience, complemented by thoughtful touches such as champagne glasses. The Junior Suite also deserves mention for couples seeking a comfortable yet intimate escape. However, it’s worth noting that some guests have found the rooms to be on the smaller side and encountered some noise issues. Despite these drawbacks, Denham Grove's overall ambiance and suite offerings contribute positively to the experience of celebrating a honeymoon or anniversary.
Denham Grove offers a charming retreat perfect for those seeking a romantic escape. Many guests have celebrated special occasions such as anniversaries and honeymoons here. The hotel provides a lovely setting for a romantic getaway with a restaurant that is particularly praised for its relaxing and romantic dinners. The atmosphere throughout the hotel is conducive to a romantic break, making it an ideal choice for couples. While some rooms and bathrooms are noted to be on the smaller side, the overall experience still resonates as a delightful and intimate escape. Unique additions like garden pods add to the picturesque and romantic ambiance of the venue.
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Location
The hotel’s proximity to popular destinations such as the Warner Bros. Harry Potter Studio and Denham Golf Club adds to its appeal for tourists and work travelers alike. Guests appreciated the quiet location, away from noisy roads, allowing for a restful stay with no traffic noise. The grounds of Denham Grove are described as stunning, well-kept and providing a sense of tranquility amidst a busy metropolis.
Though some guests noted the difficulty in accessing the hotel due to road closures and its remote setting, many found the peaceful environment and setting worth the effort. This location is particularly favored by those visiting family or on work trips, thanks to its affordability and the straightforward drive from Heathrow Airport. Overall, Denham Grove’s location offers a wonderful balance of countryside charm while remaining within easy reach of London’s amenities and attractions.
Breakfast
However, several reviews point out consistent issues with the temperature of the food, noting that some items are not hot enough. There's also criticism regarding the management of the breakfast area with reports of long queues and occasional poor service. Some guests found the breakfast to be overpriced and lacking in variety with specific comments about certain items like sausages and scrambled eggs not meeting expectations. Additionally, there were mentions of cleanliness and restocking issues with occasions where key items like pastries, bread and orange juice ran out or were not replenished promptly.
Overall, while the breakfast at Denham Grove generally satisfies many guests with its variety and quality, there are areas needing improvement, particularly regarding food temperature, service efficiency and value for money.
Dinner
However, there are notable drawbacks. Complaints about the limited menu, slow service and high prices are frequent. Some guests have found the food overpriced for its quality, mentioning that certain dishes arrived cold or were not as described. Additionally, the variety of options in the restaurant and bar has been criticized for being too restricted, often leading to disappointment.
Several reviews also lament the poor service with instances of long waiting times and staff errors in orders. Instances of unpleasant dining experiences, such as cold dishes, incorrect orders and unavailable menu items, have also been reported. Moreover, the atmosphere and cleanliness in the communal dining areas could be improved according to some guests.
In summary, while Denham Grove offers some high points in terms of food quality and unique dining experiences, there is substantial room for improvement regarding menu variety, service efficiency and overall value for money.
Rooms
Guests often highlight the beautiful decor and the overall modern feel of the rooms, which are described as sleek, clean and comfortable. The beds are generally comfortable and many rooms come with upgraded tea and coffee facilities. Bathrooms, though sometimes small, are often praised for being nice and modern, though there are occasional issues such as leaks and cleanliness concerns.
Despite the largely positive outlook, some rooms are noted for being unbearably hot and in need of updates. A few guests have remarked on the dated decor and the presence of mold or dampness in certain rooms. Additionally, the hotel could improve on ensuring all promised amenities are in place with some rooms lacking basic items upon arrival.
On the whole, Denham Grove's rooms combine comfort and style, offering a pleasant stay with a range of modern amenities. While there are areas for improvement, particularly regarding maintenance and temperature control, the overall experience is positive with many guests enjoying spacious, well-decorated rooms in a lovely setting.
Beds
However, there are notable criticisms that cannot be overlooked. Some visitors experienced discomfort due to hard or uneven mattresses and several mentioned that their beds were two single mattresses pushed together, which tended to separate during the night. Pillows also drew mixed reviews; while some guests found them comfy, others described them as too hard or too flat, detracting from their sleep quality.
Additional issues included outdated or stained mattresses, insufficient bedding and small or inadequately made beds. Despite these drawbacks, the hotel's effort to provide comfortable accommodations shines through in the numerous positive comments about the overall room quality and the general comfort of the beds.
Cleanliness
However, several reviewers noted significant issues with cleaning standards. Some bathrooms were described as dirty or grimy with mould and broken tiles. Reports of dirty carpets, cobwebs and dusty fixtures were common. Guests also mentioned filthy conditions in the pool area and hallways filled with uncleaned food and laundry. Specific problems like cobwebs, dust and stained bedspreads were cited, along with instances of rooms containing old, unclean items.
While some guests found the hotel staff helpful and the overall experience good, others felt the rooms needed much care and attention. The inconsistency in cleanliness suggests that while some areas of Denham Grove meet high standards, others fall short, needing significant improvements to ensure all guests enjoy a clean and comfortable stay.
Staff
There were several mentions of individual staff members who went above and beyond and many guests appreciated the overall friendly and accommodating environment. The dining and reception staff, in particular, were frequently recognized for their excellent service. Several reviews also highlighted that the staff were great with children, adding an extra layer of comfort for families.
However, a few reviews did point out inconsistencies in the service. Some guests encountered rude or unwelcoming staff members, particularly at reception. There were also mentions of staff seeming overworked, stressed or lacking sufficient training. A few instances of poor service, whether it be slow responses or unaddressed issues, were noted. Despite these mixed experiences, the prevailing sentiment was that the staff at Denham Grove were dedicated and pleasant, contributing positively to the overall guest experience.
Wi-Fi
Moreover, the Wi-Fi strength appears to be generally weak, affecting the functioning of in-room amenities like television with several guests noting poor TV reception due to inadequate internet speed. On a positive note, there are isolated mentions of good Wi-Fi, but these are overshadowed by the overall consensus of limited and problematic connectivity. Another point of consideration is the open access nature of the Wi-Fi, prompting a call for better security measures. Overall, while the promise of free internet access is there, Denham Grove may need to address these concerns to enhance the guest experience fully.
Gym
However, several reviews point out significant drawbacks. Issues such as broken equipment, poor maintenance and the need for upgrades are recurrent themes. Instances of the gym being closed or overcrowded also detract from the experience. Despite these concerns, when operational and uncrowded, the gym receives favorable feedback, being described as perfect and very suitable for various workout needs.
Overall, while Denham Grove's gym has its highlights and serves many guests well, it also requires attention and improvements to consistently meet high standards.
Pool
However, several reviews pointed out issues needing attention. While the ambiance and temperature were generally well-regarded, the pool area itself was frequently criticized for being dirty and in need of maintenance. Complaints about cloudy water, brown stains and loose tiles were mentioned. The lack of a functioning jacuzzi, small and grim changing rooms and broken lockers were also noted.
Another recurring theme was the disruption caused by swimming lessons, which often made the pool crowded and unavailable at certain times. Despite these drawbacks, the indoor pool’s overall warm environment and ample size provided a pleasant experience for many guests, although it seems clear that improvements in cleanliness and maintenance could enhance the enjoyment for future visitors.
Family
The hotel's pool is a hit among kids with multiple reviews noting how much children loved swimming and racing to the pool. The overall environment is very family-friendly with child-friendly and helpful staff making the stay pleasant. The grounds offer plenty of space for kids to run around and play and the garden has activities that entertain families, although some guests wished for more.
While the hotel is often used as a venue for weddings and conferences, it still manages to maintain a quiet ambiance, which guests appreciate. The family-friendly environment extends to being pet-friendly as well, enhancing its appeal for family visits.
Though some reviews mentioned minor issues and unhelpful staff in certain situations, most guests seem to have left satisfied with their experience. The junior suite's cleanliness was noted positively and overall, Denham Grove is seen as offering good value for money, making it a great choice for a family getaway.
4 Star
Business
The accommodation provides good value for its price with the business facilities being considered a step above nearby alternatives such as Premier Inn and Ibis. Additionally, the presence of designated disabled parking near the main entrance is a noted convenience.
Despite some feedback concerning service and cleanliness, the overall atmosphere of Denham Grove is calm and pleasant, conducive for work-related stays. The site is particularly well-suited for key workers and supervisors. However, not all experiences were positive, as there were mentions of it not being recommended for business by some visitors.
Accessible
However, the hotel lacks a lift, which can be a significant drawback for guests with mobility issues, especially when needing to carry bags up stairs. This limitation may cause frustration for older individuals or those with conditions affecting their mobility, like knee problems. Additionally, there is only one designated disabled parking bay, which might be insufficient during busy periods.
In summary, while Denham Grove is largely accessible and accommodating for disabled guests, the absence of a lift and limited disabled parking could pose challenges.
Heated Pool
Indoor Pool
However, some reviews point out that the pool could benefit from refurbishing and better maintenance. Issues such as the occasional cloudiness of the water, less than ideal changing rooms and accessibility concerns due to the use of two-step ladders have been noted. Despite these minor setbacks, the abundance of towels and the overall positive experience of the pool make it a noteworthy facility at Denham Grove.
Honeymoon
Romantic
Yes, Denham Grove has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Denham Grove.
No, Denham Grove doesn't allow dogs.
No, parking facilities aren't available at Denham Grove.
Yes, Denham Grove has a gym.
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