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Summary of reviewsThe Holiday Inn Express Durango Downtown- Animas River is widely praised for its exceptional location along the picturesque Animas River. Guests appreciate the convenience of being within walking distance to Durango's historic downtown, which is bustling with shops, restaurants and attractions like the DURANGO & Silverton Narrow Gauge Railroad. The hotel's riverside setting offers scenic views and easy access to outdoor activities, making it a popular choice for both sightseeing and relaxing retreats.
The breakfast at the hotel is generally well-received with a variety of fresh and hot options including yogurt, fruit, pancakes and gluten-free bagels. Guests often commend the quality and selection, noting it as a delightful start to their day, particularly when enjoyed on the balcony overlooking the river. Some minor complaints about limited selections and occasional issues with food quality do exist but are overshadowed by the overall positive feedback.
The rooms at the Holiday Inn Express are noted for their cleanliness, spaciousness and modern design. Guests find the rooms comfortable with useful amenities such as microwaves, coffee makers and fridges. Many enjoy the lovely views from their balconies, especially those facing the river. Although there are occasional issues with daily housekeeping and noise in certain rooms, the overall room experience is positive with descriptions of cozy, clean and well-maintained spaces.
Cleanliness is a standout attribute of the hotel with guests frequently mentioning the well-maintained and fresh environment. The bathrooms receive particular praise for being spacious and updated. While some inconsistencies in housekeeping have been reported, the overall impression of the hotel's cleanliness and modern appeal remains strong.
The staff at the hotel are often highlighted for their friendliness and helpfulness. Guests describe them as professional and courteous, contributing positively to the hotel's welcoming atmosphere. Specific staff members like Jake at the front desk are noted for making check-in experiences pleasant. Despite a few isolated instances of unresponsiveness, the general consensus is that the staff play a crucial role in enhancing guest satisfaction.
Parking facilities receive mixed feedback. Many appreciate the secure underground garage, which is seen as a valuable and convenient feature. However, the $5 daily fee and tight parking spaces, especially for larger vehicles, are points of contention. Limited parking spots can also be an issue, though the secure nature of the underground parking contributes to the overall convenience.
The beds at the hotel generally get positive remarks for comfort with many guests describing the mattresses and pillows as very comfortable and luxurious. While the firmness of the beds suits some guests perfectly, others find them too hard. Nonetheless, the clean and spacious rooms, often with great river views, complement the comfortable sleeping arrangements.
Overall, the Holiday Inn Express Durango Downtown- Animas River is lauded for its excellent location, scenic views and welcoming atmosphere, making it a highly recommended choice for travelers visiting Durango. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel with Free Wi-Fi
This hotel is a reliable choice for travelers seeking dependable internet connectivity. As part of the Holiday Inn Express brand, it provides complimentary Wi-Fi, ensuring guests can stay connected for work or leisure during their visit to Durango.
Business Hotel
While specific business amenities aren't detailed, Holiday Inn Express hotels often cater to business travelers with amenities like free Wi-Fi and business centers.
Hotel with Parking
The Holiday Inn Express offers on-site parking for guests. Its location ensures that parking is accessible and well-maintained, making it easier for visitors to explore the downtown area.
Accessible Hotel
This hotel offers a variety of accessible room options, such as mobility accessible rooms with roll-in showers or accessible tubs, and communication accessible rooms. The property also ensures accessibility with elevators, low-height counters, desks, and door locks, and has an accessible route to the wheelchair-accessible indoor pool.
Hotel with Gym
The Holiday Inn Express Durango Downtown- Animas River has a fitness center on site. This allows guests to keep up with their workout routines.
3-Star Hotel
This hotel is ideally located in downtown Durango, near the Animas River trail, providing easy access to local attractions. It features an indoor pool, a fitness center, and complimentary breakfast, ensuring a comfortable and convenient stay for guests.
Hotel near Ski Resorts
Hotel for Honeymoon
Room Types
Standard Room with Two Queen BedsThis room includes a work desk with an ergonomic chair, a microwave and a refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
Standard King RoomOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 1 bed.
Standard King Room with City ViewThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with mountain views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.
Standard RoomThis room includes a work desk, a microwave and a refrigerator. An HD TV is also provided.
Please note that bedding types are assigned upon arrival, subject to availability.
Standard Queen Room with River ViewThis room includes a work desk with an ergonomic chair, a microwave and a refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
Queen Room with Two Queen Beds - Hearing Accessible/Non-SmokingThis hearing-accessible room offers a work desk with an ergonomic chair, a microwave and a small refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
King Room - Hearing AccessibleThis hearing-accessible room offers a work desk with an ergonomic chair, a microwave and a small refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
King Room - Hearing AccessibleFeaturing a balcony, this hearing-accessible room offers a work desk with an ergonomic chair, a microwave and a refrigerator. An HD TV and a coffee brewer are also provided.
Standard King Room with Mobility Accessible Roll-In ShowerFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.
King Room - Hearing Access - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with river views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.
Suite - Mobility Access/Hearing AccessibleThis hearing-accessible room offers a work desk with an ergonomic chair, a microwave and a refrigerator. An HD TV and a coffee brewer are also provided.
Standard King Room with BalconyFeaturing a balcony with river views, this room includes a work desk with an ergonomic chair, a microwave and a small refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
Standard King Room with Mobility Accessible TubFeaturing a balcony, this room includes a work desk with an ergonomic chair, a microwave and a small refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
This room is accessible for guests with reduced mobility.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThis room includes a work desk with an ergonomic chair, a microwave and a small refrigerator. A lounge chair, an HD TV and a coffee brewer are also provided.
This room is accessible for guests with reduced mobility.
Guest Reviews
Location
Nestled in a picturesque spot on the Animas River, Holiday Inn Express Durango Downtown boasts an excellent location that's both scenic and convenient. The hotel is within easy walking distance to the historic downtown area, offering close proximity to a multitude of shops, restaurants and local attractions like the DURANGO & Silverton Narrow Gauge Railroad. Guests appreciate the short stroll to Main Street, where they can enjoy the vibrant nightlife, dining and shopping experiences.
The hotel's riverside setting provides stunning views and easy access to the serene river walk, making it ideal for guests who enjoy outdoor activities and beautiful scenery right outside their door. The central location also ensures that necessities like grocery stores are nearby, adding to the convenience for visitors.
Clean, welcoming facilities combined with the superb location make this hotel a wonderful choice for travelers looking to explore Durango. Whether planning a sightseeing trip or a relaxed riverside retreat, the Holiday Inn Express Durango Downtown is lauded for its strategic and beautiful setting.
Breakfast
The breakfast experience at the Holiday Inn Express Durango Downtown- Animas River receives generally positive remarks from guests. Many highlight a good selection of breakfast items, including hot and fresh options, yogurt, fruit, pancakes and gluten-free bagels. The convenience of an in-house breakfast, described as plentiful and excellent, is appreciated with some guests noting it as the best hotel breakfast they've ever had.
The variety and quality of the food are often praised with mentions of protein-rich items and good coffee. The breakfast setting enhances the experience, featuring a balcony with views of the Animas River, making it a delightful start to the day.
However, a few guests express dissatisfaction with limited selections and occasional issues like overcooked eggs, moldy bread or expired milk. Some found the breakfast repetitive over multiple days and desired better stocking and variety. Despite these few negative points, the overall consensus suggests the breakfast at this hotel is a strong offering that many guests enjoy.
Rooms
Holiday Inn Express Durango Downtown- Animas River offers rooms that are generally praised for their spaciousness and cleanliness. Many visitors appreciated the modern and well-laid-out design of the rooms, highlighting that they are comfortable and up-to-date. The rooms often come equipped with useful amenities such as a microwave, coffee maker and fridge, which many found to be clean and modern. The beds were noted to be new and supportive, contributing to a good night's sleep.
Several guests mentioned the appealing views from the balconies, particularly those facing the Animas River, providing a picturesque addition to their stay. Bathrooms were also well-received, described as having a good size with excellent shower setups.
Despite these positives, some issues were noted, including rooms not always being cleaned daily, occasional maintenance needs and oversold rooms, leading to some not getting the river view they had booked. Noise was sometimes an issue for rooms on the street side or those above the parking lot. However, when the rooms were in proper condition, they were often described as lovely, bright and cozy, making for a pleasant stay in this centrally located hotel.
Beds
The beds at Holiday Inn Express Durango Downtown- Animas River generally receive positive feedback from guests with many describing them as comfortable, very comfortable and even luxurious. Reviewers often praise the mattresses and pillows for their comfort, adding that the beds contribute to a pleasant stay. Terms such as comfy, clean and firm are recurrent in the reviews, reflecting a diverse range of preferences. Some guests appreciate the firmness of the beds, while others find them too hard or compare them to sleeping on a plywood box. Despite a few mentions of beds being hard as a rock and some discomfort, a significant number of guests express satisfaction with the bedding, highlighting it as an asset of the hotel. The clean and spacious rooms, often noted for their great views of the river, further complement the comfortable sleeping arrangements.
Cleanliness
Holiday Inn Express Durango Downtown - Animas River boasts an impressive record of cleanliness. Guests commonly praise the property for being well-maintained, super clean and modern. Many noted the rooms are clean, comfortable and well-appointed, enjoying a fresh, updated feel. Specifically, the bathrooms are frequently highlighted for being big and well-maintained. Staff efforts to ensure cleanliness were also noticed with constant cleaning mentioned as a positive aspect. Moreover, visitors appreciate the quiet surroundings and the pleasant, clean environment that the hotel offers, including lovely views of the river from some rooms.
However, there are occasional inconsistencies in housekeeping reported. Some guests mentioned issues such as rooms not being cleaned during their stay, unclean towels, dusty areas and stained carpets. A few guests also noted a lack of room service and limited front parking.
Overall, while there are sporadic issues with room cleaning services, the overall cleanliness and modern appeal of this hotel leave a positive impression on the majority of its guests.
Staff
The staff at Holiday Inn Express Durango Downtown- Animas River consistently receives high praise for their friendliness and helpfulness. Guests frequently describe the staff as wonderful, friendly and professional, often noting the excellent service provided at check-in by the front desk personnel. Some guests came across a specific staff member, Jake, who made their check-in experience particularly pleasant.
Many reviews highlight the overall courteous and responsive nature of the team with frequent mentions of their eagerness to assist and provide good recommendations. The morning staff and housekeeping team are also commended for their positive attitude and efficiency, including quick replenishments at breakfast.
While the majority of experiences with the staff are positive, a few reviews suggest occasional lapses in professionalism and responsiveness to emails. Despite these isolated incidents, the general consensus indicates that the staff's friendly and helpful demeanor significantly enhances the overall guest experience at the hotel. Even instances where specific front desk personnel were cited as unhelpful or unfriendly appeared to be outweighed by the consistently positive interactions other guests enjoyed. Overall, the staff at this hotel seem to play a key role in making stays enjoyable and welcoming for guests.
Parking
The Holiday Inn Express Durango Downtown- Animas River garners mixed feedback regarding its parking facilities. Many guests appreciate the secure underground parking, noting it as a significant advantage. The parking garage is frequently described as convenient, heated and a valuable feature that adds to the hotel's appeal. However, reviews also highlight several downsides. A $5 daily parking fee, often not mentioned upfront, is a common point of contention. The parking spaces are described as tight and challenging, particularly for larger vehicles like trucks and SUVs. Additionally, the limited number of parking spots can be problematic with the early arrival recommended for better availability. Despite these issues, the general sentiment leans positive towards the secure and underground nature of the parking, contributing to the overall convenience of staying at the hotel.
No, Holiday Inn Express Durango Downtown- Animas River doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Durango Downtown- Animas River.
Yes, Holiday Inn Express Durango Downtown- Animas River welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Durango Downtown- Animas River.
Yes, Holiday Inn Express Durango Downtown- Animas River has a gym.