The Sheraton New York Times Square Hotel enjoys resounding praise for its prime location, which places guests at the heart of Manhattan, mere steps away from iconic attractions such as Times Square, Central Park and Broadway theaters. This strategic position offers ease of access to subway stations and major sites like the Museum of Modern Art (MoMA) and Rockefeller Center. The convenience of nearby airports and surrounding dining and shopping options further enhances the overall guest experience, making it an exceptional base for exploring New York City.
Breakfast at the hotel elicits mixed reactions. Many guests appreciate the American variety, cleanliness and friendly service, though long waiting times, high prices and limited options for those with dietary restrictions are common grievances. Similarly, the dinner experience is varied but generally positive. Guests highlight the quality of food and service, especially at the Library Bar, despite some criticisms about the restaurant aesthetics and availability of mixed drinks.
Rooms at the hotel are noted for their cleanliness, comfort and impressive city views from higher floors. However, complaints arise about the small size and outdated furnishings, along with issues like noisy air conditioning and inadequate soundproofing. The mixed reviews extend to the cleanliness of the rooms, where efforts by the diligent cleaning staff are recognized, but lapses in thoroughness are occasionally reported.
Staff experiences vary widely. While some guests laud the helpfulness and professionalism of certain employees, particularly in housekeeping and bell services, the reception staff often receive harsh criticism for rudeness and inefficiency, which detracts from the overall guest experience.
Wi-Fi access is another pain point with many guests finding the extra cost unreasonable and the quality of service inconsistent. Complimentary Wi-Fi for Marriott Bonvoy members is a plus, but connectivity issues remain a frequent source of frustration.
The hotel's gym is well-regarded for its extensive equipment and cleanliness, providing a satisfactory fitness experience despite occasional minor issues. Parking, although available, is often described as expensive with some maintenance concerns related to the parking garage.
The beds receive mixed reviews; some guests find them comfortable, while others consider them too small or uncomfortable due to hard, noisy mattresses. These mixed experiences contribute to the overall perception that the hotel may not fully meet expectations for a four-star rating.
Business travelers will find adequate facilities such as conference rooms and a business service center, though some operational concerns and security issues have been noted. Despite these shortcomings, the efficient front desk staff and additional amenities like the gym make it a worthwhile option for business purposes.
In summary, the Sheraton New York Times Square Hotel is lauded for its unbeatable location and convenience, but improvements in service, room quality and amenities are necessary to uphold the four-star standard and enhance the guest experience.
The Luxury Collection Hotel Manhattan Midtown offers a standout experience for those seeking both luxury and convenience in New York City. Its prime location, nestled between Central Park and Times Square, provides easy access to the city's renowned cultural sites, shopping destinations, and Broadway shows, making it an ideal base for leisure and exploration. Guests frequently commend the hotel's spacious, well-appointed rooms, which are considered a rare luxury in New York, providing modern comforts and stunning views.
The staff is often praised for their warmth and professionalism, contributing significantly to a pleasant and welcoming atmosphere. From the moment guests arrive, they experience friendly and efficient service, with doormen and reception staff going above and beyond to ensure a smooth stay.
The rooms and suites are noted for their exceptional cleanliness and modern decor, with recent renovations enhancing the overall experience. Guests rave about the comfort of the beds, often describing them as some of the comfiest they've ever encountered. This focus on comfort extends to the suites, which are particularly suitable for families due to their generous size and thoughtful amenities.
While the breakfast experience has received mixed feedback, with some citing long wait times and high costs, many still commend the service and quick room service options. Efforts by the hotel management to address concerns have been recognized, indicating a commitment to improving guest satisfaction.
Overall, The Luxury Collection Hotel Manhattan Midtown consistently delivers a luxurious and memorable stay. Its combination of prime location, opulent accommodations, and dedicated staff make it a top choice for travelers seeking comfort and convenience in the heart of Manhattan.
Just few blocks away from Central Park, MOMA, Carnegie Hall, Broadway theaters and Fifth Avenue’s famous shops, this hotel is the perfect place if you want to experience everything New York has to offer. All rooms are over 300 sq.ft, whereas the suites offer a variety of options to suit your needs, such as separate living room with queen-size sofa bed, dining area and kitchenettes.
Summary of reviews
Thompson Central Park - New York is a highly recommended hotel for anyone looking for a mid-town stay in New York. The hotel's exceptional location makes it easy for guests to explore the city on foot with easy access to Central Park, Times Square, Broadway and other attractions. The hotel offers a variety of breakfast options to suit different preferences and the rooms are clean, spacious and well-maintained with modern facilities and classy interiors. The staff is exceptional with friendly and helpful service throughout the stay. While there were a few minor issues with housekeeping and breakfast quality, the overall experience at Thompson Central Park is highly positive with many guests praising the hotel's superb location, exceptional staff and comfortable rooms.
The Millennium Hotel Broadway Times Square is a great choice for travelers looking for a central location in the heart of Times Square. Guests rave about the hotel's unbeatable location with many describing it as perfect or amazing. The staff is extremely helpful and provides exceptional customer service. While some guests have mixed feelings about the rooms with some describing them as dirty and outdated, others appreciate the spaciousness and great views. The hotel's cleanliness receives high praise, although some guests mention issues with details like dusting and maintaining facilities. The comfortable beds and clean, cozy bedding are highly recommended for a restful night's sleep. The hotel's facilities are described as elegant, beautiful and clean. While there are some negative reviews, the majority of guests feel that their stay was worth the money. Overall, the Millennium Hotel Broadway Times Square is a great choice for visitors who want a central and convenient location to explore the city that never sleeps.
The New York Hilton Midtown is highly regarded for its central and strategic location in the heart of Manhattan, making it an outstanding choice for tourists eager to explore the city's iconic attractions such as Times Square, Central Park, and Rockefeller Center. Its proximity to multiple subway lines enhances convenience for exploring the city further. The hotel offers a tranquil retreat slightly removed from the immediate hustle and bustle of Times Square, providing an ideal balance of accessibility and quiet.
Guests frequently praise the friendliness and helpfulness of the hotel staff, who consistently contribute to a welcoming and comfortable atmosphere. The accommodations are noted for their cleanliness and spaciousness, with comfortable beds ensuring a restful stay. While some rooms are mentioned as needing updates, the overall comfort and cleanliness make the Hilton Midtown a pleasant place to return to after a day of city exploration.
The breakfast experience at the Hilton Midtown is positively received, with Herb N' Kitchen offering a diverse range of options to cater to various dietary needs. The variety and quality of the breakfast buffet are commended, though some guests find the cost high. Despite a few logistical concerns such as long queues, the inclusion of breakfast through packages adds convenience.
The hotel's gym is a notable feature, well-equipped and providing an excellent space for guests to maintain their fitness routines. Conversely, Wi-Fi services and parking costs are areas that receive criticism, with some guests finding the connectivity subpar and parking fees excessively high.
Families find the hotel to be kid-friendly and accommodating, with spacious suites and attentive staff who make special occasions memorable. Overall, the New York Hilton Midtown offers a comfortable and strategically located base for families and travelers alike, providing a blend of classic charm and modern convenience despite some minor inconsistencies in amenities and service.
The Hilton Garden Inn New York - Times Square Central, nestled in the heart of Manhattan, offers an exceptional location for visitors keen on exploring New York City's iconic sites. With its close proximity to Times Square, Bryant Park, Broadway theaters and major landmarks such as the Empire State Building and Rockefeller Center, the hotel is perfectly positioned for walking tours and easy access to subway stations. Despite its bustling surroundings, the hotel maintains a quiet and clean environment, enhanced by modern rooms and efficient elevator service. Guests frequently commend the friendly and professional staff for making their stay comfortable and welcoming.
The rooms at the Hilton Garden Inn are often praised for their cleanliness and comfort. Equipped with amenities like refrigerators, microwaves, coffee machines and large-screen TVs, the rooms are kept pristine by the diligent housekeeping team. The views, particularly those overlooking Times Square or the Empire State Building, add a delightful touch to the experience. While some guests have noted the rooms' small size and occasional maintenance issues, the overall experience is positive, especially for those looking for a convenient, central lodging option.
Breakfast reviews reveal a mixed bag of reactions. While some guests enjoyed the varied and tasty options, others found the offerings limited and overpriced. Despite the critiques, many appreciated the efforts to provide a decent breakfast and the friendly service from the staff. Dinner at the hotel's restaurant also received varied feedback with many highlighting the helpful and friendly restaurant staff and praising the food quality, although the menu was considered limited and somewhat expensive.
Cleanliness standards at the hotel are generally high with many guests complimenting the spotless rooms and efficient housekeeping staff. Instances of minor oversights in room cleanliness were noted, suggesting room for improvement in this area. The beds are largely described as comfortable, helping to ensure a restful sleep, although opinions on pillow firmness varied.
The staff at the Hilton Garden Inn is frequently lauded for their exceptional customer service, friendliness and efficiency. Front desk personnel, in particular, receive high praise for their assistance and warm demeanor, contributing significantly to the positive guest experience.
The hotel's complimentary Wi-Fi service received mixed reviews. While some guests found it satisfactory, others experienced issues with connectivity and speed. Despite these inconsistencies, the Wi-Fi is generally considered a valuable amenity.
The fitness center, although described by some as small and slightly outdated, is appreciated for its availability and usefulness, catering well to guests' fitness needs.
Parking at the hotel poses some challenges with guests often finding it inconvenient and expensive. Suggestions for improvement are common, indicating this as an area needing attention.
Situated amidst New York's vibrant nightlife, the hotel's central location is ideal for guests looking to explore the city's entertainment options. Despite occasional night noises, the proximity to theaters, clubs and bars is a significant draw.
Overall, the Hilton Garden Inn New York - Times Square Central offers a reliable and enjoyable four-star experience, enhanced by its prime location, dedicated staff and clean, well-equipped rooms. While some areas, like breakfast variety and parking, have room for improvement, the hotel remains a top choice for travelers seeking to immerse themselves in the heart of New York City.
Park Lane New York is lauded for its prime location, situated just opposite Central Park's southern side, providing guests with easy access to notable tourist spots like Fifth Avenue, Times Square and various museums. The adjacency to multiple subway stations further simplifies city exploration. The hotel’s breathtaking views of Central Park, particularly from its rooms and the rooftop bar, garner significant praise, creating a memorable backdrop for visitors.
Guests frequently commend the spacious, clean rooms with modern decor and comfortable beds. Although some rooms appear outdated and may require renovation, the overall sentiment remains positive, especially for the panoramic vistas and spaciousness which are generous by New York City standards.
The dining experience at Park Lane New York presents a mixture of highlights and areas for improvement. The Darling rooftop bar is a guest favorite due to its sensational views and excellent cocktails, despite being deemed expensive and occasionally inaccessible due to private events. While breakfast offerings receive mixed reviews with some guests finding them overpriced and underwhelming, other dining options, such as Harry’s, receive positive mentions for their service and quality. Many guests prefer to explore nearby dining venues for more diverse and reasonably priced meals.
Cleanliness is another strong point for the hotel with most guests noting the clean, well-maintained rooms and public areas. While some isolated issues such as dirty carpets and occasional lapses in housekeeping were reported, the general impression remains favorable.
The overall service quality at Park Lane New York is highly regarded, particularly the professionalism of the cleaning staff and the helpful nature of the bellmen and doormen. The concierge, particularly individuals like Carlos and Lisa Bullock, are well-received for their exceptional support. However, there are occasional reports of slow service and less friendly interactions, indicating room for consistency improvements.
WiFi connectivity at the hotel is inconsistent with some guests finding the service reliable while others experience slow or absent signals, particularly in certain parts of the room. The gym receives generally positive comments, appreciated for its functionality and 24-hour availability, despite needing better equipment and updates.
While the hotel lacks on-site parking, nearby valet services are available, though expensive, reflecting typical New York City parking costs.
The family-friendly atmosphere at Park Lane New York is another highlight with spacious accommodations and thoughtful amenities for children, contributing to a comfortable stay for families.
Finally, the hotel’s vibrant nightlife offering, particularly the rooftop bar and excellent concierge recommendations for nearby nightlife ensure that guests have ample evening entertainment options.
In summary, Park Lane New York stands out for its exceptional location, stunning views, spacious and comfortable rooms and friendly staff, promising a delightful stay despite some areas needing refinement.
The Courtyard New York Manhattan/Times Square is a fantastic choice for travelers looking to explore Manhattan on foot, thanks to its unbeatable location near Bryant Park, Times Square and many other restaurants, museums and shops. Guests praise the cleanliness of the rooms, kindness of the staff and range of amenities provided. While breakfast received mixed reviews, some guests appreciated the options available, especially the opportunity to choose from a few savory and sweet dishes. The staff is well regarded, especially Miguel at reception and Jason the maleiro. The hotel is also family friendly with a great location for exploring New York City. The beds are described as comfortable, though some are narrow or too soft for some guests. Despite some dated furnishings, the hotel offers good value for money, particularly for its central location. Overall, the Courtyard New York Manhattan/Times Square is a great option for those seeking affordable and well-maintained accommodations in the heart of the city.
The Baccarat Hotel and Residences New York is a must-visit for luxury enthusiasts who desire a lavish and comfortable stay. According to guest reviews, this hotel surpasses all expectations of a top-notch luxury hotel. The hotel boasts a prime location and provides exceptional accommodations that exude opulence in every detail. Cleanliness is a top priority and the elegant decor leaves a lasting impression. Overall, guests can expect an unforgettable experience that sets the standard for all other hotels in New York City.
The Residence Inn by Marriott New York Manhattan/Times Square is highly regarded for its prime location in the heart of Manhattan. Situated near major attractions like Bryant Park, Times Square and the New York Public Library, the hotel's central position is ideal for both tourists and business travelers. The convenient access to public transportation and numerous nearby eateries, shopping destinations and Broadway theaters further enhances its appeal. Guests appreciate the hotel's spacious rooms that often include kitchen facilities, making it a preferred choice for families and extended stays.
The breakfast at the hotel offers a substantial and varied selection, often described as extensive and hearty with both sweet and savory options. The inclusion of breakfast in the room rate is a notable advantage, despite occasional issues with overcrowding and the repetitive nature of some food items.
Rooms at the Residence Inn are frequently praised for their spaciousness and the convenience of having kitchenettes. Many guests enjoy the impressive city views from their rooms and commend the overall cleanliness maintained by the housekeeping staff. However, some guests note that the decor and furniture can feel dated and there are occasional complaints about noise from air conditioning units or nearby elevators.
Cleanliness standards at the hotel are consistently high with many reviews highlighting the spotless rooms and well-maintained public areas. The housekeeping team is noted for being attentive and efficient, contributing to a comfortable stay. Minor maintenance issues are occasionally mentioned but do not seem to significantly detract from the overall positive impression.
The staff at the Residence Inn receive high marks for their friendliness and professionalism. Many guests describe the staff as helpful and attentive, often going above and beyond to ensure a pleasant stay. This commitment to excellent customer service significantly enhances the guest experience.
Free WiFi is available, though some guests report issues with connectivity and speed, particularly in certain areas of the hotel. While some find the WiFi adequate, others experience significant frustration with its reliability.
The fitness facilities at the hotel receive mixed reviews. While the gym is appreciated for its cleanliness and essential equipment, some guests suggest updates and improvements. Despite its limitations, the gym meets basic fitness needs and is accessible 24 hours a day.
Parking is convenient with covered options and nearby garages, though it can be expensive. Valet parking is available, albeit with occasional delays. The presence of EV charging stations adds a layer of convenience for electric vehicle owners.
Families find the Residence Inn to be particularly accommodating with spacious rooms, kid-friendly amenities and a variety of activities for children. The central location and thoughtful amenities contribute to a family-friendly atmosphere, making it a comfortable and affordable option for family trips to New York City.
The hotel's location also makes it a great base for exploring New York's nightlife. A variety of bars, pubs and nightclubs are within easy reach, along with the theater district and Broadway shows. The proximity to Times Square and Madison Square Garden ensures that evening entertainment is always accessible.
Overall, the Residence Inn by Marriott New York Manhattan/Times Square offers a comfortable and convenient stay with standout location, accommodating staff and well-maintained facilities, making it a top pick for visitors to New York City.
Sofitel New York garners significant praise from visitors, particularly for its prime location in Midtown Manhattan. Conveniently situated near iconic attractions like Times Square, Broadway theaters, and Fifth Avenue shopping, the hotel offers a balance of accessibility and tranquility, slightly distanced from the overwhelming city bustle. The hotel’s close proximity to Grand Central Station and multiple subway lines enhances guests' city navigation, while nearby dining options enrich their cultural experience. The elegant and polished lobby, along with spacious and comfortable rooms, create an inviting atmosphere enhanced by a professional and attentive staff, making Sofitel New York a coveted gem in the city.
Guests appreciate the quality and presentation of the hotel's breakfast, with the American breakfast and à la carte menu drawing particular praise for taste and sophistication. The on-site Gaby Brasserie is well-regarded, although there are concerns about high costs and limited vegetarian options. The closure of the hotel’s dining facilities has been a point of contention, but the wealth of surrounding eateries offers alternative choices.
Room accommodation impresses with size and comfort, featuring luxurious elements like king-size beds and spacious bathrooms with separate showers and tubs. The cleanliness of the hotel is often highlighted, thanks to a diligent housekeeping team. Guest interactions with the staff are predominantly positive, with commendations for their warmth, professionalism, and dedication to enhancing the experience.
While the gym facilities, open 24 hours, are slightly compact, they fulfill guest expectations, contributing positively as a valuable amenity. The hotel’s beds are frequently celebrated, providing restful sleep after a tiring day in the city.
Although there are discussions about the hotel's four-star status, due to some outdated facilities and a lack of certain amenities, its overall comfort, luxury, and attentive service make it an attractive destination for both leisure and business travelers. The Sofitel New York successfully blends elegance and convenience, making it an enticing stay for anyone in Manhattan, combining timeless luxury with practical warmth.
Centrally situated in Midtown Manhattan on Fifth Avenue, the hotel features on-site dining and free Wi-Fi.
Summary of reviews
The Sherry Netherland is a luxurious and exceptional hotel located by Central Park in New York City. The hotel's location is perfect for those who want to explore nearby places and the rooms are spacious and well-furnished with comfortable beds, walk-in closets and mini kitchens. The hotel's old-world decor and immaculate amenities add to the appeal, as does the exceptional service from trustworthy and professional staff who communicate flawlessly. The hotel's cleanliness is spotless and impeccable and the food quality is excellent. The hotel is a true institution of New York and a magical post-Thanksgiving adventure that is not to be missed. Overall, The Sherry Netherland is a magnificent old hotel that exudes elegance and luxury and is one of the best hotels in New York City.
The Pierre, A Taj Hotel, New York is a luxurious and historic hotel that offers an unbeatable location right opposite Central Park and in the heart of Manhattan. Guests rave about the friendly and helpful staff, comfortable rooms, stunning views and hotel amenities. While breakfast can be hit-or-miss, the hotel's cleanliness and maintenance are exceptional. The staff is described as amazing, professional, kind and exceptional, going above and beyond to accommodate guests. The beds are very comfortable, ensuring a good night's rest. The hotel is a true five-star luxury experience with an old-world charm, elegance and luxury that makes guests feel like royalty. Overall, The Pierre is an excellent choice for travelers seeking a hotel that truly understands the importance of a good night's rest and a chic and perfect stay.
The Hilton Garden Inn West 35th Street is a great budget hotel with an exceptional location for exploring New York City. Guests praise the hotel's central location with many attractions within walking distance and easy access to public transportation. The rooms are comfortable and spacious with great views of the Empire State Building and the beds are highly praised for their comfort and quality. The hotel consistently receives praise for its cleanliness with daily cleaning services ensuring that rooms remain fresh and spotless throughout guests' stay. While breakfast options at the hotel received mixed reviews, guests found great breakfast options within walking distance. The staff is noted for being friendly and helpful with many guests appreciating the warm welcome from receptionists. Some guests noted that the hotel is located in a noisy and dated building and that the lobby could use some renovation, but overall, guests found the hotel to be a good value for the price.
Embassy Suites By Hilton New York Manhattan Times Square is lauded for its prime, central Manhattan location, making it an ideal base for exploring iconic New York City attractions such as the Empire State Building, Times Square and Central Park. The hotel's positioning between Fifth and Sixth Avenues and its proximity to subway stations, shopping districts and a variety of eateries make it a highly favored choice for guests who value convenience and vibrant city life. Additionally, the hotel offers spectacular views, particularly of the Empire State Building, enhancing the overall guest experience.
The complimentary breakfast is a highlight for many, offering a wide selection of hot and cold options that include fresh fruit, pastries, cereals and custom-made omelettes. The breakfast service is praised for being satisfying and well-rounded, despite occasional issues with overcrowding and prompt replenishment of buffet items.
While the dinner experience, including a complimentary happy hour with snacks and drinks, adds value to the stay, there are mixed reviews about the quality and cleanliness of the dinner offerings. Reports of hair in food and slow service were noted, though the staff's friendliness and the happy hour itself received positive feedback.
The rooms are generally clean, comfortable and well-equipped with modern amenities. Many guests appreciate the spectacular city views and the ideal location. However, some reviews mention that the rooms are smaller than expected with ventilation and storage issues. Housekeeping consistency also varied with some guests highlighting occasional lapses.
Cleanliness at the hotel is generally good with many guests noting clean rooms and well-maintained spaces. However, there are some reports of inconsistent cleaning standards, such as dusty areas and unclean elevators, although these issues appear to be sporadic.
The staff at Embassy Suites By Hilton New York Manhattan Times Square receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Notable mentions of specific staff members add a personal touch to the overall positive evaluations. However, a few guests did report encountering inattentive staff on occasion.
The WiFi service at the hotel has mixed reviews. While some guests found the internet to be good, fast and reliable, others encountered connectivity issues and disruptions, suggesting that the service can be inconsistent.
The hotel's fitness center is well-equipped and appreciated for being accessible 24 hours a day. Despite frequent mentions of the lack of towels, the overall feedback regarding the gym is positive due to its quality equipment and spacious design.
Families find the hotel especially accommodating with family-friendly amenities such as fridges and microwaves and suite dividers offering children their own TV space. The hotel is secure and comfortable for families, although the dining facilities can be slightly crowded, making them less ideal for larger family groups.
The primary beds are highly praised for their comfort, though the sofa beds receive mixed reviews with many noting that they could be improved.
Overall, Embassy Suites By Hilton New York Manhattan Times Square generally meets the expectations of its four-star rating, providing good facilities, a clean and modern environment and helpful staff, contributing to a positive guest experience.
Located just three blocks from Central Park and a 15-minute walk from Radio City Music Hall, this luxury Manhattan hotel features a full-service spa, two fine restaurants and 3 lounges among its numerous amenities.
The hotel is famous for the painted art collection of Alex Katz, displayed in the hotel common areas. Situated on Fifth Avenue, this luxurious hotel offers rooms with iPod docking stations and a 24-hour gym.
Summary of reviews
The Langham, New York, Fifth Avenue is a luxurious 5-star hotel that offers exceptional service and facilities. Its prime location on 5th Avenue is considered by many to be the best in Manhattan, making it perfect for both business and leisure travelers. The spacious and modern rooms are beautifully decorated and provide a true luxury feel with comfortable and firm beds that provide a sensational sleep experience. The hotel's staff is friendly, helpful and exceptional, providing outstanding service that makes guests feel like part of the family. The hotel's cleanliness is impeccable with extra clean and stylishly decorated rooms that provide a pleasant and quiet retreat for guests. Although some guests had mixed experiences with breakfast options, the hotel's Il Fiori and Ai Fiori bar and restaurant are excellent bonuses. Overall, The Langham, New York, Fifth Avenue is an amazing hotel that provides an absolute recommendation for anyone looking for the epitome of luxury during their stay in New York City.
Lotte New York Palace is a highly recommended, exceptional five-star hotel that offers superb facilities and services at a reasonable price. Guests have nothing but good things to say about the hotel, claiming that it is perfect in every way with an exceptional staff that is courteous and cordial. Its great location and classic ambiance make it a great choice for anyone traveling to New York City. While some guests complain about the need to pay for WiFi, luxury is all about service, not polished metals and the New York Palace delivers just that. Overall, guests would gladly return to stay at the Palace again with beautiful memories guaranteed.
Arlo NoMad stands out as a remarkable choice for visitors seeking a contemporary, clean and conveniently located hotel in the heart of Manhattan. Its prime location is a significant selling point with guests consistently praising its proximity to major attractions such as the Empire State Building, Times Square and Madison Square Garden, as well as its accessibility to numerous subway lines. The vibrant neighborhood, filled with diverse dining options and cultural hotspots, further enhances the appeal of staying at Arlo NoMad.
The hotel's rooms, although compact, are modern, clean and thoughtfully designed, maximizing space without compromising comfort. Many rooms offer breathtaking views of the New York City skyline with several featuring direct views of the Empire State Building. Guests appreciate the daily housekeeping services and the well-maintained, cozy ambiance, making short stays and business trips particularly enjoyable.
Breakfast at Arlo NoMad receives mixed reviews; while the quality of the food is often praised, the limited options and high prices are a common point of contention. On the other hand, the hotel's dinner options, particularly the Lebanese cuisine at the in-house restaurant and the recently opened diner, receive positive feedback for their delicious offerings. The rooftop bar provides a lovely ambience, although some guests found the noise level to be distracting.
The staff at Arlo NoMad earn widespread acclaim for their friendliness, professionalism and helpful nature, significantly enhancing the overall guest experience. The accommodating attitude of the employees, including the front desk and housekeeping staff, ensures that guests feel welcomed and valued throughout their stay.
WiFi connectivity at the hotel is generally reliable and strong. However, some guests reported occasional connectivity issues and found the setup process challenging. Parking presents a challenge as no dedicated parking spaces are available and the valet service is not always efficient. Guests are advised to plan parking arrangements in advance or consider alternative transportation methods.
A particular highlight of the hotel is the comfort of the beds, described as exceptionally comfortable and conducive to a good night's rest. The overall cleanliness and well-maintained facilities add to the pleasant experience, despite occasional minor lapses in some areas.
Arlo NoMad is continually recommended for its strategic location, cleanliness, comfortable beds and professional staff. Though it may not match the opulence of a five-star hotel and has some areas for improvement, it offers excellent value for money, especially for those on business trips or short stays, ensuring a memorable New York City experience.
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