Embassy Suites Syracuse

East Syracuse 43.09275700, -76.08360500 , 6646 Old Collamer Road (Show on Map)
7.9
Good


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Summary of reviewsThe Embassy Suites Syracuse is highly regarded for its convenient location and excellent services, making it an ideal choice for a wide range of travelers. Situated near major highways, it offers easy access to Syracuse University and various attractions, ensuring guests can navigate the city effortlessly while enjoying a peaceful environment away from campus crowds. The hotel’s appealing architectural design complements its spacious and clean facilities, providing a safe and inviting atmosphere for guests.

The hotel's breakfast service stands out as a significant highlight, frequently praised for its extensive and high-quality offerings. The made-to-order omelet station and diverse selection cater to varied tastes, with the complimentary breakfast buffet often described as one of the best. The friendly and hospitable staff further enhance this dining experience.

Rooms at the Embassy Suites Syracuse are noted for their spaciousness and modern amenities, featuring large suite-style layouts with separate living areas. Guests particularly appreciate the clean and comfortable accommodations, complete with cozy beds and quiet surroundings that promote restful sleep.

Cleanliness is a predominant theme, with the hotel consistently maintaining well-kept facilities and rooms. The attentive and professional staff contribute significantly to guests’ positive experiences, often recognized for their exceptional service and friendliness throughout the stay.

Families find the hotel particularly accommodating, with spacious suites and amenities such as a delightful pool and well-equipped gym, ensuring a pleasant visit for all ages. The family-friendly atmosphere is enhanced by the staff’s customer-oriented approach and thoughtful amenities.

The comfort of the beds is a frequent point of satisfaction, with guests enjoying restful sleep thanks to the cozy and clean bedding. While some minor issues are noted, the overall sentiment is positive, with many guests expressing a desire to return, largely due to the outstanding service and welcoming environment provided by the staff.

Though some reviews indicate areas for improvement, such as room maintenance and pool conditions, the Embassy Suites Syracuse generally delivers a positive experience. The hotel's strengths lie in its location, excellent breakfast, comfortable accommodations, and exceptional staff, offering a memorable stay for travelers visiting Syracuse.
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Hotel Taking Steps Towards Sustainability
This hotel offers eco-friendly business meetings and is committed to Hilton's waste reduction goals. These initiatives include the removal of plastic straws and the transition from individual bath toiletries to full-size dispensers.

Hotel for Honeymoon
The all-suite hotel provides ample space and a separate living area, enhancing comfort during the honeymoon. Guests can enjoy complimentary breakfast and an evening reception.

Family Friendly Hotel
Offers spacious suites, complimentary breakfast, and evening receptions which are great for families. The indoor pool provides entertainment for children, making it a convenient choice.

Business Hotel
Features spacious suites, complimentary breakfast, and an evening reception. Provides a comfortable and social environment, suitable for business travelers looking for added value.

3-Star Hotel
This hotel stands out with its spacious suites and complimentary cooked-to-order breakfast. Guests can also enjoy the evening reception, making it a great choice for both business and leisure travelers.

Accessible Hotel

Room Types
Two-Room King Suite - Non-Smoking Spacious suite offers - two 42-inch flat-screen cable TVs - a seating area with a sofa and arm chair - a microwave - a small refrigerator

Suite with Two Double Beds - Non-Smoking Spacious suite offers - two 42-inch flat-screen cable TVs - a seating area with a sofa and arm chair - a microwave - a small refrigerator

King Room - Mobility Access/Non-Smoking This mobility accessible standard bath tub.

Executive King Suite - Non-Smoking This suite features a separate living area, two 42-inch flat-screen cable TVs, a microwave, and a small refrigerator.

Guest Reviews
7.9
Good
Location
The Embassy Suites Syracuse offers a convenient location that caters to a variety of travel needs. Close proximity to major highways like I-90 makes it an excellent choice for those seeking easy access to both local venues and broader travel routes. Guests appreciate its nearness to Syracuse University, making it ideal for visiting students while remaining out of the bustling campus area. Its accessibility extends to nearby locations for college activities, airport commutes, and city exploration, ensuring guests can navigate the city with ease.

The hotel features an impressive architectural design and décor, enhancing the overall experience with a spacious and clean environment. Despite some concerns about pot smoking and a slightly dreary surrounding area, many find the location safe and an excellent base for both family visits and business engagements. Overall, its strategic placement appeals to both travelers passing through and those with specific events or activities in Syracuse.

Breakfast
The breakfast experience at Embassy Suites Syracuse receives considerable praise from guests. The highlight for many is the made-to-order omelet station, which consistently earns commendations for its freshness and quality. Guests appreciate the extensive array of breakfast options surpassing those offered by other hotels, catering to varied tastes and dietary preferences with both hot and cold selections. The breakfast service is described as excellent, with friendly and hospitable staff enhancing the dining experience. The complimentary breakfast buffet is noted for its delicious offerings, with particular mentions of tasty coffee and even cheeseburgers for those seeking something beyond the traditional breakfast fare. Families find the breakfast accommodating, offering something for everyone and even including a waffle station. Overall, the breakfast at Embassy Suites Syracuse is frequently described as amazing, a great perk of the stay, and one of the best complimentary hotel breakfasts guests have encountered.

Rooms
Embassy Suites Syracuse offers travelers a welcoming experience with its spacious and modern rooms. Many guests appreciate the clean and comfortable accommodations, noting the large suite-style layouts that include separate living areas and convenient amenities like wet bars and large TVs. The beds are frequently highlighted for their comfort, contributing to a restful night’s sleep. While the hotel's interior is considered beautiful and up to date, some reviews point out minor issues with outdated aspects and occasional temperature discomfort. Overall, the rooms are described as clean, well-organized, and family-friendly, making this hotel a pleasing option for both short and extended stays. Guests are particularly fond of the quiet atmosphere and the unique design of the building, ensuring a soothing retreat after a day of exploring Syracuse.

Beds
Nestled in the heart of Syracuse, the Embassy Suites provides a welcoming respite, especially when it comes to ensuring a good night's sleep. Guests frequently mention the comfort of the beds, noting that they are clean, comfortable, and an inviting place to rest after a day of travel or exploration. Many have found the beds and pillows to be very cozy, a crucial aspect for a pleasant stay. The king beds, in particular, receive positive feedback for their comfort, paired with soft pillows and blankets that enhance the sleep experience. Despite some mentions of firmness and the occasional discomfort with sofa beds, the majority express satisfaction with the sleeping arrangements. The spacious rooms further complement the comfort of the bedding, making the Embassy Suites Syracuse a solid choice for those prioritizing restful accommodations during their stay.

Cleanliness
Embassy Suites Syracuse stands out for its overall cleanliness and well-maintained facilities. Guests frequently note the exceptionally clean rooms, which contribute to a comfortable stay. Many reviews highlight the friendly staff and modern amenities, making the experience pleasant and accommodating. The property's welcoming atmosphere and attractive layout further enhance the guest experience. While some reviews mention cleanliness issues in specific areas, the overall consensus is positive, with many guests appreciative of the hotel's efforts in maintaining a clean environment. The hotel is described as spacious and lovely, with a bright interior that leaves a lasting impression. Additionally, guests enjoy the clean and comfortable rooms, and the complimentary breakfast is often praised for its quality. Despite occasional instances of housekeeping lapses, the general sentiment reflects a clean and enjoyable stay.

Staff
Embassy Suites Syracuse boasts an exceptional team renowned for their friendly demeanor and helpful nature, creating a welcoming atmosphere for guests from the moment they arrive. The afternoon check-in staff is consistently praised for their pleasant and kind approach, ensuring a smooth start to each guest’s stay. Across various reviews, guests draw attention to the team's amazing service; a sentiment echoed by the frequent descriptions of staff as being super nice, accommodating, and professional.

Many guests highlight memorable interactions with specific staff members like Joe at breakfast, who is noted for his helpfulness, and Amy, whose remarkable service is repeatedly appreciated. The service during the manager's mixer receives commendations, adding a special touch to the guest experience. There is particular admiration for the check-in staff, both during the day and night, for their unfailing friendliness and assistance.

The staff's dedication to attentiveness is evident in their swift action, such as promptly managing noise disturbances to ensure comfort and peace for all guests. Enthusiastic mentions of the front desk and bar staff further underscore the inviting atmosphere and the personalized attention the team provides.

Guests repeatedly express a desire to return, driven by outstanding experiences not only with the hotel’s facilities but significantly thanks to the staff’s warm interactions. Whether enjoying the beautiful ambiance of the lobby, pool, or breakfast area, the positive influence of the staff remains a consistent highlight. Throughout the reviews, this team is recognized for its contributions to an enjoyable stay, demonstrating a strong commitment to hospitality excellence.

Family
The Embassy Suites Syracuse provides a highly family-friendly atmosphere, making it a fantastic choice for a family vacation. With spacious and clean suites designed to accommodate families comfortably, guests appreciate the arrangement that includes a full table, TV, and seating area. The hotel also offers plenty of space for larger families, and various amenities ensure a pleasant stay for both children and adults alike.

The standout feature for many families is the hotel's delightful pool, a hit with the kids, while fitness enthusiasts can also enjoy the well-equipped gym. The hotel's breakfast caters to all ages, ensuring there's something delicious for every member of the family. Additionally, the staff's exceptional customer service and family-oriented approach further enhance the stay.

Families are warmly welcomed with a snack and a chance to unwind at 5:30 pm. The hotel also provides convenient private spaces, like the bar's cozy corners, for family gatherings. This combination of thoughtful amenities and a welcoming environment makes Embassy Suites Syracuse a recommended destination for families seeking a memorable trip.

3 Star
Embassy Suites Syracuse offers a mixed experience for travelers, with its comfortable rooms and hot breakfast as notable highlights. Guests found the accommodations decent for the price, with some expressing a willingness to return due to an overall good experience. Despite these positives, there are areas for improvement. Some reviewers encountered issues with room maintenance, including heating problems and untidy carpets. Additionally, the pool's condition and staff responsiveness were points of concern. While some aspects were satisfactory, potential guests should be aware of the mixed feedback regarding services and facilities.


No, Embassy Suites Syracuse doesn't have any pool.

No, a spa isn't available at Embassy Suites Syracuse.

No, Embassy Suites Syracuse doesn't allow dogs.

No, parking facilities aren't available at Embassy Suites Syracuse.

No, Embassy Suites Syracuse doesn't have a gym.

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