DoubleTree by Hilton West Edmonton
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Summary of reviewsDoubleTree by Hilton West Edmonton consistently receives positive reviews for its prime location, exceptional breakfast, and remarkable staff. Situated conveniently in the west of Edmonton, the hotel offers easy access to major attractions such as Rogers Place and West Edmonton Mall, making it an ideal choice for both business and leisure travelers. Guests appreciate the cleanliness and accessibility of the property, along with the attentive service provided by the hotel staff, who are noted for their professionalism and friendly nature.
The breakfast experience stands out as a highlight, often exceeding typical hotel standards. Guests rave about the diverse and abundant selection available at the breakfast buffet, complemented by the welcoming atmosphere fostered by the staff. While the breakfast may be considered pricey by some, the quality and variety are typically deemed worthwhile.
Rooms at the hotel are praised for their spaciousness and cleanliness. Many guests find the accommodations comfortable, with ample space for families, and appreciate the hotel’s efforts to provide upgrades when necessary. Although some mention minor issues such as worn-out décor and occasional maintenance concerns, these are overshadowed by the overall positive experience, including the scenic views from the rooms.
The hotel is also commended for its exceptional standards of cleanliness, with both rooms and public areas maintained meticulously. Guests consistently describe the environment as inviting and stylish, further enhanced by the hospitable staff who contribute to a seamless and enjoyable stay.
The pool area receives positive remarks for its cleanliness and accessibility, remaining open 24/7 for guest convenience. Families particularly enjoy the pool, though some minor criticisms about the absence of a hot tub and occasional maintenance issues are noted.
Regarding the beds, feedback is mixed. Many guests find them comfortable and conducive to restful sleep, yet some encounter issues with bed condition, size, or firmness. Despite these occasional drawbacks, the overall sentiment tends to lean towards a pleasant sleep experience, adding to the hotel's favorable reputation.
Ultimately, guests leave DoubleTree by Hilton West Edmonton with a strong impression of its convenient location, excellent amenities, and exceptional customer service, all contributing to a memorable and satisfying stay.
Categories
The breakfast experience stands out as a highlight, often exceeding typical hotel standards. Guests rave about the diverse and abundant selection available at the breakfast buffet, complemented by the welcoming atmosphere fostered by the staff. While the breakfast may be considered pricey by some, the quality and variety are typically deemed worthwhile.
Rooms at the hotel are praised for their spaciousness and cleanliness. Many guests find the accommodations comfortable, with ample space for families, and appreciate the hotel’s efforts to provide upgrades when necessary. Although some mention minor issues such as worn-out décor and occasional maintenance concerns, these are overshadowed by the overall positive experience, including the scenic views from the rooms.
The hotel is also commended for its exceptional standards of cleanliness, with both rooms and public areas maintained meticulously. Guests consistently describe the environment as inviting and stylish, further enhanced by the hospitable staff who contribute to a seamless and enjoyable stay.
The pool area receives positive remarks for its cleanliness and accessibility, remaining open 24/7 for guest convenience. Families particularly enjoy the pool, though some minor criticisms about the absence of a hot tub and occasional maintenance issues are noted.
Regarding the beds, feedback is mixed. Many guests find them comfortable and conducive to restful sleep, yet some encounter issues with bed condition, size, or firmness. Despite these occasional drawbacks, the overall sentiment tends to lean towards a pleasant sleep experience, adding to the hotel's favorable reputation.
Ultimately, guests leave DoubleTree by Hilton West Edmonton with a strong impression of its convenient location, excellent amenities, and exceptional customer service, all contributing to a memorable and satisfying stay.
Hotel Taking Steps Towards Sustainability
This property holds multiple sustainability certifications including Green Key Global Eco-Rating, ISO 14001:2015 for environmental management, and ISO 50001:2018 for energy management systems. These certifications indicate a commitment to reducing their environmental footprint.
Family Friendly Hotel
Offers spacious rooms and suites, an indoor pool, and a welcoming atmosphere for families. Located near West Edmonton Mall, providing easy access to entertainment and dining.
Hotel with Swimming Pool
This hotel offers a pool and is known for its comfortable accommodations and friendly service. It is a popular choice for both business and leisure travelers.
Heated Pool Indoor Pool
Hotel with Parking
This hotel offers complimentary self-parking with over 800 stalls available, including ample free bus parking. It also provides EV charging on-site and in/out privileges for added convenience.
Accessible Hotel
The DoubleTree by Hilton West Edmonton includes accessible rooms with roll-in showers and visual alarm systems. The hotel provides accessible elevators and parking for guests with disabilities.
4-Star Hotel
This hotel offers comfortable accommodations and a range of amenities in West Edmonton. It features well-appointed rooms, a fitness center, and on-site dining. Its location provides easy access to the West Edmonton Mall and other attractions.
Hotel with Indoor Pool
This hotel is equipped with an indoor heated swimming pool and a spa. The heated pool ensures comfort for year-round use, while the spa adds an element of relaxation.
Hotel with Heated Pool
The hotel offers an indoor heated swimming pool and a hot tub, providing a comfortable space for swimming and relaxation.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Guest Reviews
DoubleTree by Hilton West Edmonton offers a prime location that proves to be highly convenient for many travelers. Located in the west of Edmonton, approximately 8 km from downtown, it provides easy access to various destinations. Many guests have found the location great for their purposes, whether it's proximity to Rogers Place, West Edmonton Mall, or simply being close to the highway. The location is central enough to meet a variety of needs, whether visiting for business or leisure. The property's cleanliness and accessibility add to the appeal, making it a fantastic choice with excellent facilities. Staff at the hotel have been highlighted as part of the positive experience, ensuring a well-rounded stay for guests who appreciate the convenience and suitability of this location.
The breakfast experience at DoubleTree by Hilton West Edmonton is frequently lauded by guests as exceptional, often surpassing typical hotel standards. Many visitors express delight in the diverse and abundant selection offered at the breakfast buffet, which they describe as amazing, delicious, and sometimes even perfect. The array of options is noted as being a little above average, with some guests appreciating the inclusion of both breakfast and lunch buffets. Guests also consistently commend the friendly and accommodating staff, enhancing the welcoming atmosphere and contributing to the overall enjoyment of the stay. While there are comments about the high price of the breakfast buffet, the quality and variety of the food often make it worthwhile for those who partake. The breakfast experience, combined with the hotel's clean facilities, often leaves a lasting positive impression, making it a highlight of many guests' visits.
DoubleTree by Hilton West Edmonton offers a variety of room experiences that cater to different traveler preferences. Many guests appreciate the spaciousness of the rooms, often describing them as very spacious or big, providing plenty of comfort for families with children. Cleanliness and comfort stand as consistent highlights, with clean rooms and comfortable beds frequently mentioned. Customer service also impresses, as friendly staff is repeatedly noted, with special mention given to their responsiveness in resolving issues effectively, including moving guests to different rooms when necessary and sometimes providing upgrades.
While some guests find the décor to be slightly dated compared to photos, the overall aesthetic is received positively, with descriptions ranging from amazing to beautiful. Updates to the hotel appear to enhance the experience, as noted by guests who appreciate the very clean state of the accommodations. Scenic views add an extra touch for those looking for a visually pleasing environment.
However, there are some mentions of wear and tear, with feedback highlighting issues such as bathroom grout and peeling headboards. Rooms vary in size, and some guests feel they are smaller than expected. Despite these occasional drawbacks, the spacious lobby and overall hospitality contribute to a generally pleasant stay at this popular Edmonton establishment, with the unexpected upgrades and attentive service frequently leaving a memorable impression.
Guests of the DoubleTree by Hilton West Edmonton have varied opinions about the hotel's beds, with many highlighting the comfort and warmth they experienced. Words like comfortable, very comfy, and soft frequently appear, suggesting that a significant number of visitors enjoyed restful nights on the hotel's beds. Positive remarks such as beds were great and wonderful sleeps in super comfy beds further reinforce this sentiment, implying that for some guests, the beds contributed to a satisfying overall stay.
However, not all feedback is favorable. Some guests mentioned issues with the beds' condition, noting that they seemed old, with peeling headboards detracting from their appearance. Others found the mattresses uncomfortable or harder than expected, with one guest describing them as like sleeping on a brick. Additionally, there were concerns about bed size, as one review pointed out they were definitely not queen. Despite these criticisms, the overall impression suggests a relatively mixed experience regarding bed comfort, with more guests appearing to appreciate the cozy sleep experience.
The DoubleTree by Hilton West Edmonton consistently impresses guests with its exceptional standards of cleanliness. Visitors repeatedly praise the hotel for its spotless environment, noting that both the rooms and public areas are meticulously maintained. The property is described as inviting and stylish, offering clean facilities that enhance the overall experience. Guests often mention the spacious and comfortable rooms as a highlight, providing pleasant stays free from clutter or dirt.
Moreover, the hotel's staff receives widespread acclaim for their friendly and helpful demeanor, contributing significantly to the positive atmosphere. Seamless booking processes and staff demonstrating genuine hospitality enhance the overall guest experience, making stays at the hotel smooth and enjoyable. The dining options, specifically breakfast, stand out as consistently pleasing.
However, despite the overwhelming praise, some guests have encountered minor issues, such as debris on the carpet and safety concerns around the pool area. A few mentions of these problems suggest that while generally commendable, certain areas could benefit from additional attention to detail. Overall, guests regard the DoubleTree by Hilton West Edmonton as one of the cleanest hotels they have visited, offering a comfortable, welcoming environment that leaves a lasting positive impression.
At the DoubleTree by Hilton West Edmonton, the staff consistently receive high praise for their professionalism and warmth. Visitors frequently highlight the politeness, friendliness, and accommodating nature of the team, making guests feel welcomed and valued from the moment they check in. The reception staff stand out for their helpfulness and efficiency, promptly addressing and rectifying any issues with ease. Guests particularly appreciate the warm ambiance created by the courteous team members, who often go the extra mile to ensure a memorable stay. The hotel's signature warm complimentary cookie at check-in is often mentioned as a delightful touch that adds to the welcoming atmosphere. Overall, the team at DoubleTree by Hilton West Edmonton makes a commendable impact with their genuine hospitality, leaving a lasting impression on their guests.
The swimming pool at DoubleTree by Hilton West Edmonton receives considerable praise for its inviting atmosphere and accessibility. Guests consistently enjoy the spaciousness and cleanliness of the pool area, which is open around the clock, allowing flexibility in planning leisure activities. Families particularly highlight how their kids loved spending time in the water, finding it fantastic and entertaining. However, there are a few areas in need of attention; guests note the absence of a hot tub and occasional issues with towel availability and the pool's temperature. Additionally, some observed safety concerns due to a sharp edge in the pool area. While generally regarded positively, addressing these minor challenges could enhance the overall experience for visitors.
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Location
Breakfast
Rooms
While some guests find the décor to be slightly dated compared to photos, the overall aesthetic is received positively, with descriptions ranging from amazing to beautiful. Updates to the hotel appear to enhance the experience, as noted by guests who appreciate the very clean state of the accommodations. Scenic views add an extra touch for those looking for a visually pleasing environment.
However, there are some mentions of wear and tear, with feedback highlighting issues such as bathroom grout and peeling headboards. Rooms vary in size, and some guests feel they are smaller than expected. Despite these occasional drawbacks, the spacious lobby and overall hospitality contribute to a generally pleasant stay at this popular Edmonton establishment, with the unexpected upgrades and attentive service frequently leaving a memorable impression.
Beds
However, not all feedback is favorable. Some guests mentioned issues with the beds' condition, noting that they seemed old, with peeling headboards detracting from their appearance. Others found the mattresses uncomfortable or harder than expected, with one guest describing them as like sleeping on a brick. Additionally, there were concerns about bed size, as one review pointed out they were definitely not queen. Despite these criticisms, the overall impression suggests a relatively mixed experience regarding bed comfort, with more guests appearing to appreciate the cozy sleep experience.
Cleanliness
Moreover, the hotel's staff receives widespread acclaim for their friendly and helpful demeanor, contributing significantly to the positive atmosphere. Seamless booking processes and staff demonstrating genuine hospitality enhance the overall guest experience, making stays at the hotel smooth and enjoyable. The dining options, specifically breakfast, stand out as consistently pleasing.
However, despite the overwhelming praise, some guests have encountered minor issues, such as debris on the carpet and safety concerns around the pool area. A few mentions of these problems suggest that while generally commendable, certain areas could benefit from additional attention to detail. Overall, guests regard the DoubleTree by Hilton West Edmonton as one of the cleanest hotels they have visited, offering a comfortable, welcoming environment that leaves a lasting positive impression.
Staff
Pool
Yes, DoubleTree by Hilton West Edmonton has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton West Edmonton.
Yes, DoubleTree by Hilton West Edmonton welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton West Edmonton.
Yes, DoubleTree by Hilton West Edmonton has a gym.
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