Edmonton, 10640 100 Avenue Northwest53.538865,-113.504235(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Matrix Hotel, located in the heart of downtown Edmonton, is highly praised for its prime location, making it a favorite among guests looking to visit local attractions. Its central placement offers easy access to hotspots like the Ice District, Roger's Place, River Valley parks and various dining options along Jasper Avenue. The tranquility and cleanliness of the hotel, combined with friendly staff and comprehensive amenities, create a welcoming and convenient environment for both leisure and business travelers.
The hotel’s breakfast offerings are a significant highlight with a broad and delicious selection that includes unique touches like prosecco and chocolates upon arrival. Guests often commend the buffet's diversity and freshness, appreciating it as a valuable addition to their stay. The breakfast staff’s friendliness and efficient service further enhance the dining experience, though there are occasional mentions of cold dishes and the use of powdered eggs.
Dining at the on-site restaurant receives high marks with guests appreciating the convenience and quality of the meals. "The Ritual" in the evening is particularly well-loved and while room service is unavailable, the meal quality and nearby dining options make up for it. The hotel also features well-regarded ballrooms and conference areas, making it a versatile choice for various events.
Rooms at Matrix Hotel are noted for their modern design, comfort and cleanliness. Guests often mention the spaciousness, comfortable beds and excellent pillows, though some minor issues with maintenance and cleanliness consistency were reported. Despite these occasional drawbacks, the overall sentiment is positive with many guests finding the room size adequate and the amenities, such as mini-fridges and bathrobes, delightful.
Cleanliness is another standout feature with diligent housekeeping ensuring spotless rooms and a pleasant environment. The hotel’s modern design, well-lit bathrooms and contemporary furniture further enhance the guest experience. However, a few reviews noted lapses in cleaning standards, suggesting a need for more consistent attention to detail.
The staff at Matrix Hotel consistently receive high praise for their friendliness, attentiveness and accommodating nature, contributing significantly to the hotel's reputation for excellent service. The combination of courteous staff, clean rooms and delightful breakfast options ensures a memorable stay.
The wifi at the hotel generally receives positive feedback for its speed and reliability, although some guests noted the need for multiple reconnections or occasional drop-offs.
Parking is a noted issue with several guests finding the daily fees to be high and the parking lot often cramped and challenging to navigate, especially during events. Despite its convenience, the cost and availability of parking could be improved.
For families, the hotel offers a generally good experience with modern amenities and cleanliness. However, soundproofing issues and occasional disturbances were noted, making it less suitable for families with very young children seeking a completely quiet environment.
Overall, Matrix Hotel provides a largely positive experience with its comfortable beds, friendly staff, clean and well-furnished rooms and an excellent breakfast. It remains a popular choice for both leisure and business travelers seeking convenience, comfort and value in downtown Edmonton.
Categories
Honeymoon
Known for its stylish and modern design, the Matrix Hotel offers a specific Romantic Couples Package. It provides an elegant atmosphere and mentions having a honeymoon suite, catering directly to romantic stays.
Dog Friendly
This stylish, modern hotel provides pet-friendly amenities and convenient access to downtown walking trails. It is suitable for guests looking for a comfortable stay with their pets.
Nightlife
This hotel is located in downtown Edmonton, offering easy access to the city's vibrant nightlife and dining options.
Business
The Matrix Hotel combines a modern aesthetic with practical amenities. It is located in downtown Edmonton, within walking distance of government offices and corporate hubs, and offers complimentary high-speed Wi-Fi, a 24-hour business center, and flexible meeting spaces.
Parking
The Matrix Hotel offers parking for its guests. Its downtown location and secure parking make it a convenient choice for travelers.
Accessible
This hotel has accessible rooms with mobility features, including entry or passage doors providing 32 inches of clear width. It offers accessible public entrances, registration desk, hotel restaurant, and accessible routes to guestrooms, registration, meeting rooms, and restaurants.
Gym
The Matrix Hotel includes a modern gym with a variety of fitness equipment, ensuring guests can maintain their workout routine while traveling.
Family
Sustainability Journey
Romantic
Room Types
One-Bedroom King SuiteThis spacious suite features a fireplace, a living room with a sofa, 2 40-inch flat-screen satellite TVs, city views and a wet bar.
King RoomThis spacious room offers a 32-inch satellite TV and minibar.
Double Room with Two Double BedsThis spacious room offers a 32-inch satellite TV and minibar.
Please note that the Double Room with Two Double Beds rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Superior King RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.
Deluxe SuiteThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Room Selected at Check-InOffering free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Nestled in the heart of downtown Edmonton, Matrix Hotel boasts a location that consistently garners high praise from its guests. The hotel's central placement makes it a perfect choice for those aiming to visit local attractions with many hotspots and entertainment venues within easy walking distance. The convenience of being close to the Ice District, Roger’s Place and the River Valley parks enhances the stay for both leisure and business travelers. Additionally, its proximity to the Legislature Building and efficient bus and train connections further solidifies its appeal.
Guests frequently highlight the ease of access to the city's vibrant attractions, including Jasper Avenue and various popular dining spots. The hotel is also noted for its quiet and clean environment, adding to a pleasant stay. Moreover, the friendly staff and comprehensive amenities, including Starbucks on location and a generous breakfast buffet, contribute to a fulfilling experience.
Whether in Edmonton for a hockey game, a downtown event or simply to explore the city, Matrix Hotel's prime location, welcoming staff and high standards of cleanliness and comfort make it an ideal base for any visit.
Breakfast
Matrix Hotel offers an exceptional breakfast experience that has garnered considerable praise from its guests. The breakfast buffet features a broad selection of delicious and varied options, highlighted for their taste and quality. Many guests have noted the breakfast as very good or excellent, exceeding their expectations with its diversity and freshness. Highlights include an array of dishes, hearty servings and even more unique touches like prosecco and chocolates upon arrival.
Guests appreciated the complimentary breakfast, often describing it as fantastic and amazing. The buffet style ensures there is something for everyone, although a few reviews mentioned the occasional cold dish and the use of powdered eggs. However, the overall sentiment remains highly positive, especially appreciating the breakfast as a great start to the day and a key value feature of their stay.
The breakfast staff receives commendation for their friendliness and efficient service, contributing to a pleasant dining experience. The breakfast area, including a lovely patio, adds to the enjoyment and relaxation. Overall, Matrix Hotel's breakfast offerings stand out as a major highlight for guests, accentuating the hotel's reputation for excellent service and value.
Dinner
Matrix Hotel offers an impressive dining experience with its on-site restaurant receiving high praise for its good food. Many guests appreciated the convenience of a great restaurant attached to the hotel, noting that it significantly contributed to an enjoyable stay. Highlights include "The Ritual" in the evening, which several guests loved. The fantastic meals served were often described as making the stay memorable. While room service is not available, the quality of the dinner in the restaurant and the variety of walkable dining options nearby were well-received. The hotel also features a well-regarded ballroom and conference area, enhancing its appeal as a versatile venue.
Rooms
Matrix Hotel offers a blend of modernized, comfortable rooms that generally receive high marks from guests. The rooms frequently stand out for their spaciousness, comfort and cleanliness with many noting the comfortable beds, excellent pillows and well-maintained decor. Guests appreciate the quiet environment and functional space, making it suitable for extended stays. The hotel staff often receives praise for their friendliness and hospitality, which enhances the overall guest experience.
However, some issues have been noted regarding cleanliness consistency and maintenance; a few guests found hairs in the bathroom or on bed sheets and some areas appeared dusty or stained. A few negative comments mentioned minor issues like broken bathroom doors, lack of sufficient soundproofing, cold showers and occasional difficulty in cooling the rooms. Additionally, some rooms were described as smaller than expected and the furniture as somewhat dated. Despite these drawbacks, most guests find the room size adequate and the amenities sufficient, such as hot running water, mini-fridges and bathrobes.
The breakfast received mixed reviews; while some found it great with lots of choice, others felt it was sub-par with limited offerings. The hotel does offer impressive value for the price, particularly in their upgraded rooms, which many found beautiful and well-equipped.
Overall, Matrix Hotel provides a largely positive guest experience with comfortable, spacious and well-furnished rooms, supported by a friendly staff, though improvements could be made in cleanliness and room maintenance to ensure a consistently high standard.
Beds
Matrix Hotel offers a varied experience when it comes to their beds with many aspects receiving positive feedback. Guests frequently highlight the comfort of the beds, describing them as very comfortable, comfy and featuring great pillows. The bedding, mattress and linens receive specific praise for their quality, contributing to an overall restful sleep experience that even resulted in some guests who typically struggle with sleep finding rest.
Cleanliness is another appreciated aspect with several guests noting both the comfort of the bed and the cleanliness of the room. Additionally, the overall design and spaciousness of the rooms are commended. Special occasions seem to be particularly well-catered for with one guest joyfully mentioning a free upgrade to a suite with a King bed for their anniversary and birthday celebration.
However, not all feedback is uniformly positive. A few guests pointed out that their beds were uncomfortably low to the ground or worn out. Some mentioned softness or firmness issues that detracted from their comfort.
Despite some negative mentions, the predominant feedback is that Matrix Hotel provides comfortable beds that contribute to a pleasant stay.
Cleanliness
Matrix Hotel receives high praise for its cleanliness, a standout feature frequently highlighted by guests. Visitors appreciate the modern design and spacious rooms, which are noted to be consistently clean and well-maintained. Housekeeping services diligently ensure that rooms are spotless and comfortable daily, contributing to a generally quiet and pleasant environment. The hotel’s bathrooms are particularly well lit and immaculate and the overall property is tidy.
Guests also value the friendly and efficient staff who contribute to the positive experience at the hotel. Many reviews mention the well-placed location and the inviting appearance of the entry, enhancing the hotel’s charm. Modern amenities, such as Illy coffee machines and contemporary furniture, further enhance the guest experience.
Despite the overwhelmingly positive feedback, a few guests noticed instances where the cleaning standards did not meet expectations. While these occurrences seem to be exceptions rather than the norm, they suggest a need for more consistent attention to detail in housekeeping.
In summary, Matrix Hotel is highly regarded for its cleanliness, comfortable and modern accommodations and helpful staff, making it a commendable choice for travelers seeking a reliable and pleasant stay.
Staff
Matrix Hotel is renowned for its exceptional service, characterized by a consistently friendly and welcoming staff. Guests frequently highlight the attentiveness and quick responsiveness of the team, praising their polite, helpful and accommodating nature. The front desk often receives special commendation for being composed and exceptionally accommodating.
The atmosphere at Matrix Hotel is marked by a sense of genuine hospitality, where staff members go out of their way to ensure a comfortable stay. Whether it’s the concierge's attentive kindness at night or the detailed assistance provided by the front desk, guests can always expect courteous and pleasant interactions. Reviews consistently mention how friendly and approachable the staff are, making it easy for guests to deal with any queries or requests.
Additionally, the staff's excellent service extends into the hotel's dining spaces. Guests appreciate the friendliness and great service in the mezzanine restaurant, enhancing their overall dining experience. The combination of commendable service, clean rooms and delightful breakfast options ensures that Matrix Hotel stands out as a top choice for travelers seeking both convenience and comfort.
Wi-Fi
The wifi experience at Matrix Hotel generally receives positive feedback from guests. Many appreciated the good, stable internet with no issues, highlighting its speed and reliability. Several guests mentioned the free wifi as a significant benefit with many successfully connecting without problems. However, there were some inconsistencies noted, such as the need to reconnect multiple times a day and occasional connection drop-offs. Additionally, some guests experienced difficulty with the wifi unless a specific code was entered. Despite these shortcomings, the overall sentiment leans toward a satisfactory internet experience for most visitors.
Parking
The Matrix Hotel offers a convenient location with parking available right next to the hotel, but there are several concerns regarding this amenity. Many guests highlight that parking comes at a cost, which wasn't always clearly communicated beforehand. The daily fee for parking ranges from 25 to 36 CAD, which several reviewers found surprisingly high and often described as expensive. While some guests were fortunate enough to have their parking fees waived due to prior stays or glitches, others found the cost unacceptable, especially for overnight parking.
Additionally, securing a parking spot can be challenging, particularly when the hotel is hosting events. The parking lot itself is described as small and cramped with limited spaces for hotel guests. Despite the convenience of having onsite parking, the overall sentiment is that the fees are excessive and should ideally be included in the room rate or at least be more affordable.
Family
Matrix Hotel in downtown Edmonton has received a variety of feedback from guest reviews regarding its suitability for families with children. Parents appreciated the modern amenities and cleanliness of the hotel, finding it a generally good option for family stays. The excellent staff and their accommodating nature were repeatedly praised, showing a high level of customer service.
However, guests noted some challenges for those staying with small children. Issues with soundproofing were highlighted, as noise from neighboring rooms and hallways often disrupted the stay, especially with young children around. While the hotel caters well to business travelers and adults, it may not be the best choice for families with very young children or those seeking a completely quiet environment.
Overall, Matrix Hotel offers a convenient location and strong customer service but might require some noise control improvements to better suit families with small kids.
Business
Matrix Hotel in the heart of downtown offers a prime location combined with excellent amenities, making it an ideal choice for business travelers. The facilities are well-suited for professional needs, featuring nice, clean and spacious rooms that serve as perfect settings for conferences and meetings. Guests highlight the ballroom and conference areas as excellent venues, complemented by high-quality service tailored for business requirements.
Visitors are particularly appreciative of the hotel's beautiful lobby and its in-house restaurant, which provides a free breakfast that many find hearty and satisfying. Internet connectivity is reliable and the availability of parking adds to the convenience. The rooms are noted for their size and cleanliness, offering a comfortable stay.
Overall with its great value, friendly staff and essential amenities at affordable rates, Matrix Hotel consistently delivers a positive experience for individual business travelers.
FAQ
No, Matrix Hotel doesn't have any pool.
No, a spa isn't available at Matrix Hotel.
Yes, Matrix Hotel welcomes dogs.
Yes, parking facilities are available at Matrix Hotel.
