Xelena Hotel & Suites is a picturesque retreat located along the serene Lake Argentino, offering guests breathtaking views and a tranquil escape from the bustling center of El Calafate. The hotel is renowned for its stunning location, providing easy access to natural attractions like the Perito Moreno Glacier, making it an ideal base for excursions and adventure seekers.
Guests frequently commend the spacious and comfortable rooms, which are well-appointed with modern amenities and feature large windows showcasing spectacular lake views. Cleanliness is consistently highlighted, contributing to the hotel's inviting and peaceful atmosphere. The professional and friendly staff play a significant role in enhancing the overall experience, with special mentions of their attentiveness and willingness to assist with any needs.
The hotel's culinary offerings receive positive feedback, particularly the dinners featuring high-quality lamb and ribeye options, despite the premium prices at the restaurant. While the breakfast buffet is abundant and delightful, some guests feel it could be improved to better align with five-star expectations. The breakfast ambiance is often enhanced by panoramic views and occasional tango shows, adding a charming touch to the dining experience.
Xelena Hotel & Suites also offers a variety of amenities, including a spa known for its relaxing massages and striking lake views. The heated pool is a standout feature, praised for its ideal temperature and scenic setting. However, the gym receives mixed reviews, with guests noting limited equipment and inconvenient operating hours.
Families find the hotel accommodating, with flexible room arrangements and a lively pool area suitable for children. Beds are described as comfortable, although some guests have concerns about the pillow quality affecting their overall sleep experience.
Despite some areas where expectations are not fully met, such as Wi-Fi connectivity and gym facilities, Xelena Hotel & Suites consistently delivers a memorable stay characterized by natural beauty, comfort, and excellent service. It remains an attractive choice for both families and couples looking to explore Patagonia while enjoying a peaceful and picturesque retreat.