El Santuario Resort & Spa offers a captivating and serene retreat largely enhanced by its exceptional location with breathtaking views of Lake Valle de Bravo. Guests consistently praise its blend of stunning views, beautiful architecture and thoughtfully designed outdoor spaces. Despite its somewhat isolated setting, which demands a 20-30 minute drive to the village, this seclusion contributes to the tranquil and peaceful atmosphere cherished by visitors.
The breakfast at El Santuario receives mixed feedback. Guests enjoy the delicious and comprehensive Sunday brunch but express frustration over fluctuating buffet prices and occasional slow service. Improvement in pricing clarity, service efficiency and expanding the menu could enhance the dining experience. The dinner experience follows a similar trend with the food generally hailed as tasty and the ambiance commendable. However, the limited menu, high prices and occasional slow service detract from an otherwise positive dining experience.
The rooms at El Santuario are celebrated for their comfort and spectacular lake views with guests particularly appreciating the serene scenery and comfortable beds. However, issues such as inadequate air conditioning, noisy environments and maintenance problems like broken blinds and malfunctioning refrigerators are common. These areas, coupled with the need for improved mosquito protection and better ventilation, suggest room for improvement.
Cleanliness and maintenance receive varied reviews. While rooms and common areas are often described as super clean, main pool areas suffer from neglect. Problems like stained surfaces and insufficient daily cleaning highlight inconsistencies needing attention. Nevertheless, the resort’s high level of tidiness in several aspects is noted.
Staff service stands out as exceptional, consistently praised for being friendly, attentive and contributing significantly to the overall positive guest experience. The spa experience also brings high praise for professional therapists and excellent service, despite some guests finding it expensive or experiencing occasional disorganization.
The pool facilities offer varied experiences. Private in-room pools receive high praise for their comfort and scenic views, whereas common pools face criticism for poor maintenance and cleanliness. Enhancing these areas could improve the overall pool experience.
Beds receive mixed reviews; while some guests find them super comfortable, others report hard mattresses and noise issues. The private pools in rooms are highly valued, offering a luxurious touch with great scenic benefits.
El Santuario is celebrated for its luxurious and artistic design, exceptional service and unique environment, making it a highly recommended destination for an extraordinary getaway. Moreover, it serves as an idyllic setting for romantic escapes with many couples highlighting its suitability for special occasions and a tranquil, harmonious experience.
Suites Inn la Muralla Hotel & Spa, located in the vibrant landscape of Metepec, offers a well-regarded destination for travelers eager to explore the region's magical attractions. Guests are consistently impressed by the hotel's accessibility to local sites and its panoramic views of the Toluca mountain, making it a prime spot for both convenience and tranquility. The proximity to major roads ensures easy travel to surrounding destinations like Nevado de Toluca and the city of Toluca itself.
The hotel shines with its exceptional breakfast and dinner offerings. A buffet breakfast allows guests to indulge in a variety of tasty and well-prepared dishes, complemented by attentive service. The restaurant maintains high standards, whether guests enjoy meals in-person or via room service, making dining a delightful part of the stay. Reviews commend the quality and ambiance of the dinner experience, despite occasional concerns about pricing or isolated service interruptions.
Accommodations at the hotel stand out due to their spacious, clean, and modern design. The rooms are equipped with blackout curtains, comfortable pillows, and luxurious bedding, ensuring a restful night's sleep with stunning views enhancing the stay. While minor concerns about room service options arise occasionally, the overall comfort and aesthetic of the rooms are frequently celebrated.
The staff at Suites Inn la Muralla garner high praise for their exceptional service. Guest interactions are marked by attentive and friendly hospitality, with staff across all areas of the hotel being noted for their willingness to assist promptly, creating a welcoming atmosphere. This dedication to service complements the hotel's superb cleanliness and well-maintained facilities, contributing to an outstanding environment for relaxation.
The spa is a highlight for many, offering a comprehensive range of treatments rated highly by guests seeking relaxation and luxury. Its facilities, including heated pools and steam rooms, are particularly noteworthy. In addition, the pool area is appreciated for its maintenance and warmth, offering a pleasant retreat regardless of weather conditions.
Parking options cater to guests traveling by car, offering spaces that accommodate electric vehicles and families with children. Though requiring communication with the reception for access outside designated hours, the free parking enhances convenience.
Family-friendly amenities at the hotel are also praised, including the spacious suites and children's play area, which, despite occasional cleanliness concerns, contribute to a comfortable environment for visitors traveling with kids.
Overall, Suites Inn la Muralla Hotel & Spa consistently impresses guests with its commitment to comfort, service, and a delightful dining experience, making it a favored choice for those visiting Metepec.
Categories
Pool
Heated Pool
Indoor Pool
Parking
EV charging stations
Honeymoon
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around El Hospital