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Summary of reviewsHeaven Inn Suites & Terrace, located in the heart of Évora’s historic Old Town, offers a prime location that allows guests to seamlessly explore the city’s cultural treasures. With easy access to iconic landmarks such as Giraldo Square and the Chapel of Bones, visitors benefit from a central position that pairs convenience with the charm of a historic setting. The boutique hotel manages to maintain a serene atmosphere amidst the vibrant downtown, providing an inviting and peaceful retreat for travelers.
The hotel’s breakfast offering is another key highlight, frequently praised for being both delightful and convenient. Served on the terrace, the breakfast menu includes high-quality, fresh ingredients, with items such as homemade yogurt leading the flavor profiles. While some guests find the breakfast slightly basic, it is generally appreciated for its quality and affordability, all complemented by attentive service.
Accommodation at Heaven Inn Suites & Terrace is consistently recognized for its spaciousness and comfort. Guest rooms are thoughtfully designed with local aesthetics, ensuring a pleasing environment that combines style with practicality. The standout feature of large private terraces offers an added element of retreat. Guests are particularly impressed with the immaculate cleanliness maintained throughout the hotel, reflected in the spotless condition of both private and shared spaces. The beds, noted for their comfort and quality linens, ensure a restful night’s sleep.
The exceptional staff at Heaven Inn Suites & Terrace contribute significantly to the overall positive experience. Known for their friendliness, professionalism, and attentiveness, the team makes every guest feel welcomed and valued. Individual staff members like Mr. Tiago and Mrs. Daniele are noted for going above and beyond in their service. Whether it’s through seamless communication or accommodating specific guest needs, the dedication of the staff elevates the hotel’s reputation for hospitality.
In summary, Heaven Inn Suites & Terrace offers an exceptional experience through its perfect blend of location, comfort, cleanliness, and service. It remains an ideal choice for those wishing to immerse themselves in the cultural richness of Évora while enjoying a memorable stay in a charming and welcoming environment. Show more
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Hostel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 16:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Clean and Safe Turismo de Portugal
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Isolar de imediato o doente em quarto designado para o efeito e contactar a Linha Saude 24 e aguardar pelos meios de assistencia, oferendo todas as condições de protecao de segurança ao doente, o quarto deve ter; telefone, mascara, luvas, alcool, agua, wc, balde do lixo, lenços, toalhetes desinfectantes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 07/06/2020
Answers last updated by Heaven Inn Suites & Terrace
Bed in 12-Bed Female Dormitory RoomThis bed in dormitory has a soundproofing and air conditioning.
Bed in 12-Bed Mixed Dormitory RoomThis bed in dormitory features a soundproofing, air conditioning and view.
Bed in 12-Bed Male Dormitory RoomThis bed in dormitory has a soundproofing and air conditioning.
Bed in 6-Bed Female Dormitory RoomThis bed in dormitory features a balcony, air conditioning and soundproofing.
Bed in 9-Bed Female Dormitory RoomThis bed in dormitory has a balcony, soundproofing and air conditioning.
Superior Double Room with Private TerraceThe double room offers air conditioning, soundproof walls, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed and 1 futon.
About Heaven Inn Suites & Terrace
License: 77431/AL
Guest Reviews
9.1
Excellent
Location
Nestled in the heart of Évora, Heaven Inn Suites & Terrace offers a truly exceptional location that places guests right in the midst of this historic city’s charm. The hotel is strategically situated in the Old Town, providing easy access to all the captivating attractions Évora has to offer. From the convenience of the central plaza to the breathtaking views of the nearby cathedral, guests will find themselves perfectly positioned to explore the area on foot. Whether arriving by train or bus, the hotel is within easy walking distance from both stations, offering travelers the utmost convenience.
Visitors appreciate being mere minutes away from the iconic Giraldo Square and the fascinating Chapel of Bones, allowing them to immerse themselves in the rich cultural heritage of the city. Stylishly appointed accommodation and a spectacular setting combine to create a serene and peaceful retreat amid the vibrant downtown activity. The immaculately clean and comfortable surroundings complement the elegance of the stylish decor, promising a memorable stay.
Guests have consistently praised the exceptional friendliness of the staff, as well as the attentiveness and impeccable service that ensures a delightful experience during their stay. Heaven Inn Suites & Terrace effortlessly combines central convenience with a tranquil ambiance, making it an ideal choice for those eager to explore Évora’s timeless landmarks and history.
Breakfast
Heaven Inn Suites & Terrace offers a delightful breakfast experience that consistently receives praise from guests. Breakfast is served on the terrace, providing a scenic and serene start to the day. It is well-presented, allowing guests to choose their preferences, which are delivered fresh on a tray. The menu features high-quality products, including homemade yogurt, ensuring that the meals are both delicious and satisfying.
While some find the breakfast quite basic, others appreciate its affordability and diversification. The good service adds to the positive experience, though there is mention of an additional charge for fresh orange juice. Overall, guests find the breakfast to be ample and well-served, consistently noting the freshness and quality as highlights of their stay.
Rooms
The rooms at Heaven Inn Suites & Terrace present a highly praised experience for guests. Spacious and comfortable, the accommodations include features such as large private terraces that provide an excellent retreat. The rooms are thoughtfully and tastefully furnished, incorporating local designs, ensuring a pleasant aesthetic alongside functionality. Guests often highlight the exceptional cleanliness maintained by diligent cleaning staff, contributing to a spotless and welcoming environment. Beds stand out for their comfort, accompanied by individual night lights, enhancing the coziness of the space. Whether for a solo traveler or couples, the private rooms offer ample space, with couples particularly appreciating the privacy and quality it provides. The bathrooms further add to the comfort with their generous size, aligning with the general praise for the well-arranged layout of each room. Overall, Heaven Inn Suites & Terrace consistently meets high standards in room quality, providing an inviting stay for its guests.
Beds
Guests of Heaven Inn Suites & Terrace consistently highlight the exceptional comfort of the beds. Many reviews describe the beds as very comfortable, emphasizing the quality of both the mattress and the pillows. Cleanliness is also frequently noted, with guests appreciating the well-maintained and tidy bed linens. While there is a minor mention about a potential privacy concern due to a lack of curtains, the focus remains overwhelmingly positive regarding the comfort and cleanliness of the sleeping arrangements. Overall, the beds at this hotel seem to provide a restful and pleasant experience for visitors.
Cleanliness
Heaven Inn Suites & Terrace is celebrated for its immaculate cleanliness, leaving visitors thoroughly impressed by the pristine condition of the entire establishment. The hotel boasts modern and well-maintained spaces, with a particular emphasis on the spotless appearance of its amenities. Guests consistently highlight the perfect state of cleanliness throughout the building, noting the consistently tidy and organized environment. The hotel's bathrooms, both shared and private, receive frequent praise for their exceptional cleanliness and modern features. This attention to hygienic detail extends to all corners of the property, ensuring a comfortable and cozy experience for all. The establishment's commitment to maintaining an ultra-clean atmosphere, combined with recent renovations that give a new and fresh appearance, further enhance the overall guest experience. Cleanliness here is not just a feature but a standout quality emphasized by every aspect of this well-appointed accommodation.
Staff
Nestled in a charming locale, Heaven Inn Suites & Terrace shines brightly due to its exemplary staff who have left a lasting impression on guests. The team is consistently praised for their kindness, professionalism, and attentiveness, creating an inviting and welcoming environment for all who visit. Their hospitality is characterized by an exceptional degree of friendliness, with staff being invariably helpful and available round-the-clock to cater to every need and request. Notably, individuals like Mr. Tiago and Mrs. Daniele stand out for their attentiveness, ensuring guests feel valued and well-cared for throughout their stay.
The seamless communication and quick responsiveness to inquiries, even before arrival, underscore the staff’s commitment to excellent service. Whether it's addressing questions or accommodating specific guest requirements, such as bicycle storage, the staff's dedication is apparent. The overall experience at Heaven Inn is further enhanced by the impressive reception and cleaning staff, who contribute to the hotel's mirroring of its name through a clean and pleasant atmosphere.
Guests widely commend the team’s efforts to make Heaven Inn Suites & Terrace a memorable stay, often remarking that this level of service is unmatched elsewhere. It’s not just the physical features of the hotel that captivate visitors, but the extraordinary warmth and friendliness that define the staff at Heaven Inn Suites & Terrace.
No, Heaven Inn Suites & Terrace doesn't have any pool.
No, a spa isn't available at Heaven Inn Suites & Terrace.
No, Heaven Inn Suites & Terrace doesn't allow dogs.
No, parking facilities aren't available at Heaven Inn Suites & Terrace.
No, Heaven Inn Suites & Terrace doesn't have a gym.