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Summary of reviewsHotel Imperium is highly regarded for its strategic location at the entrance of Suceava, making it an ideal stop for travelers, especially those heading towards Ukraine. Its proximity to local restaurants and convenience for car travel are appreciated, despite it being slightly removed from the city center. Guests have found access easy with a short taxi ride or a walk, often describing the location as good or even perfect for those seeking a base that is both accessible and slightly secluded.
The breakfast offerings at Hotel Imperium receive significant praise from guests. Described as very good, excellent and impressive, the à la carte breakfast allows for a customized dining experience. Guests highlight the food as delicious and generous with specific mentions of the amazing quality. The attentive staff further enhances the breakfast experience, making it highly satisfactory and enjoyable.
Dinner at Hotel Imperium is also a standout feature with the restaurant consistently delivering high-quality cuisine that caters to a variety of tastes. Guests commend the rich menu and tasty dishes that elevate the dining experience, despite occasional long waits for breakfast items. Overall, visitors can expect very good and delicious meals that satisfy a wide range of palates.
The rooms at Hotel Imperium are generally well-received, particularly for their spaciousness and comfortable beds. Cleanliness is positively noted with some exceptions. Guests appreciate the tasteful arrangements and general comfort of the rooms, making them suitable for both short and extended stays. However, there are occasional mentions of rooms in need of upgrades and maintenance, such as mold in bathtubs and missing or broken windows. Despite these issues, the focus remains on the spacious and comfortable nature of the rooms.
In terms of cleanliness, the hotel has mixed reviews. Many guests praise the clean rooms, bedding and towels with the overall ambiance described as cozy and warm. Yet, some guests report issues like mold and cigarette odors. Despite these concerns, clean linens and towels are a positive highlight for many.
The staff at Hotel Imperium are consistently described as friendly, welcoming and very helpful, contributing significantly to a positive guest experience. The exceptional attitude and hospitality of the staff, especially individuals like Nico, are frequently noted. While most of the staff receive praise, some guests encounter rude behavior and insufficient training, particularly at the reception desk. These instances, however, appear to be exceptions.
One significant area needing improvement is the free WiFi service, which guests frequently describe as unreliable or completely unavailable, particularly in the rooms. This aspect of the hotel clearly needs enhancement to meet basic guest needs.
Overall, Hotel Imperium offers a mostly positive experience with its strategic location, excellent dining options, comfortable rooms and friendly staff, although improvements in WiFi service and some maintenance issues could further enhance guest satisfaction.
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