4-Star HotelLocated just 200 meters from the beach, this hotel offers an outdoor pool, free Wi-Fi, and buffet dining. It is family-friendly with a variety of facilities, including a kids entertainment program, games room, and playground. The hotel also provides easy access to the charming fishing village of Portocolom.
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Summary of reviews related to the '4 Star' categoryGrupotel Club Cala Marsal is often criticized for not meeting the standards expected of a four-star hotel. Although its promotional images suggest a modern and attractive establishment, guests frequently express disappointment with the reality. Many note that the hotel has an outdated feel, requiring significant renovations to align with its advertised rating. Common areas, particularly bathrooms, are highlighted as being in need of modernization. Additionally, the cleanliness of public spaces could be improved.
Guests pointed out that the amenities are minimal, offering just two bars of soap and a wall-mounted gel-shampoo dispenser, which is far from what one might expect from a hotel of this supposed caliber. The dining experiences, particularly breakfast and buffet offerings, fall short of four-star expectations, with limited choices and lukewarm dishes that struggle to impress. Concerning entertainment and fitness facilities, there is a call for improvement to truly match a four-star experience.
Despite these criticisms, the hotel's location has been acknowledged positively. However, the overall quality-to-price ratio leaves guests wanting more, as many feel they have paid a premium for an experience that resembles three-star or even less. Staff and service have also been points of contention, as guests perceive a lack of responsiveness and excuses rather than solutions. In summary, while Grupotel Club Cala Marsal has potential, substantial updates are necessary to meet the aspirations of its claimed ranking.
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