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Summary of reviewsThe Holiday Inn Express & Suites Florence by IHG is highly recommended by guests, primarily for its strategic location right off Interstate 95. This prime positioning allows for convenient stopovers and access to nearby attractions, enhancing the overall travel experience. Despite being adjacent to the highway, the hotel offers a peaceful stay due to its quiet surroundings, with easy access to dining options and amenities such as malls and flea markets.
Breakfast at the hotel receives abundant praise for its variety and quality, often exceeding guest expectations for its price range. The attentive staff ensures a well-stocked and clean breakfast area, making it a standout feature of the stay. The rooms are generally appreciated for their spaciousness, modern appointments, and comfort, particularly the beds, which are considered very comfortable. The quiet environment further contributes to a restful experience, although occasional improvements in housekeeping are noted.
Cleanliness is generally well-maintained, with a significant number of guests complimenting the hotel’s neatness. Some inconsistencies in housekeeping are mentioned, but the friendly and accommodating staff make up for these minor issues, providing excellent service throughout. The friendly staff, including several individuals praised for their exceptional service, contribute positively to the overall experience, ensuring guests feel welcome.
The pool amenities, particularly the indoor heated saltwater pool, are popular among guests, offering relaxation after long travels. This feature, along with the comfortable beds, complements the overall inviting atmosphere of the hotel. Business travelers benefit from the convenient location and efficient service, with the hotel providing a safe environment and meeting various needs, making it a favorable choice for both leisure and business purposes. Show more
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Categories
Hotel with Swimming Pool
This hotel is recognized for providing good amenities, including a pool, and satisfactory service. It offers a reliable and comfortable experience for travelers.
Heated Pool Indoor Pool
Hotel with Gym
With a fitness center available, guests have the opportunity to exercise and stay active during their visit.
Hotel for Honeymoon
Business Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room offers a TV with cable channels. The unit offers 1 bed.
King SuiteThis suite's special feature is the spa bath. This air-conditioned suite includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard King RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a TV with cable channels. The unit offers 1 bed.
Standard Queen Room with Two Queen BedsThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Suite with Two Queen BedsThe spacious suite offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This suite features a seating area and a TV with cable channels. The unit has 2 beds.
King Suite with Sofa BedThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 2 beds.
Twin Suite with Accessible Transfer Shower - Non-SmokingThis air-conditioned suite includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThis double room features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
Standard Queen Room with Two Queen Beds and Roll-In Shower - Mobility AccessThis double room has air conditioning, a tea and coffee maker and a TV with cable channels. The unit has 2 beds.
King Room - Mobility Access Tub - Non-SmokingThis double room has air conditioning, a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
King Suite - Communication AccessibleThis suite features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Holiday Inn Express & Suites Florence by IHG boasts a prime location that proves to be a major draw for travelers. Strategically positioned right off Interstate 95, the hotel offers easy access for guests journeying along this major corridor. This makes it an ideal spot for those looking for a convenient stopover or visiting nearby attractions, such as Buc-ee’s and a variety of fast-food places placed within easy reach, including Zaxby’s and McDonald’s.
The location is especially favorable for commuters, with reviews highlighting its proximity to workplaces and the ease with which it accommodates business travelers. Guests appreciate the convenience of being adjacent to gas stations and dining options, enhancing the overall travel experience.
In addition to the accessibility, the area surrounding the hotel remains less congested. Visitors note quiet surroundings despite its highway adjacency, contributing to a restful stay. Nearby amenities like malls and flea markets provide further options for leisure activities without encroaching on the serene environment of the hotel.
With a reputation for cleanliness and friendly staff, the property offers more than just a convenient spot to rest; it complements its strategic location with modern facilities and a welcoming atmosphere. Whether stopping off during a long journey along I-95 or visiting nearby attractions, Holiday Inn Express & Suites Florence stands out as a perfectly placed pause in the travel itinerary.
Breakfast
Holiday Inn Express & Suites Florence by IHG has received largely positive feedback for its breakfast offerings. Many guests found the breakfast to be exceptional, praising the wide variety of options available, including both hot and cold dishes. The breakfast service is noted for being among the best for a hotel in its price range, with some guests even describing it as phenomenal or among the most complete they have experienced in recent times. Guests enjoyed the delicious cinnamon rolls and appreciated the friendly and attentive staff, who helped keep the area clean and well-stocked. There were occasional mentions of certain items not being available or of the breakfast not being ready on time. Despite these minor setbacks, the overall experience of the breakfast is very positive, making it a standout feature of the guests' stay.
Rooms
Visitors to the Holiday Inn Express & Suites Florence by IHG generally expressed satisfaction with the spacious and well-appointed rooms. Many guests highlighted the cleanliness and comfort of the accommodations, praising the comfortable beds and modern bathrooms. The hotel successfully honored room preferences and offered recently remodeled spaces, contributing to a positive experience. Guests appreciated the quiet atmosphere, which made for a relaxing stay. Additionally, the convenient location near I-95 was noted as an advantage, allowing easy access to and from the hotel. Despite occasional comments about housekeeping needing improvement, the majority of reviews indicate a favorable impression of room cleanliness and comfort.
Beds
At the Holiday Inn Express & Suites Florence by IHG, guests predominantly praise the beds for their comfort, often describing them as super comfortable, relaxing, and giving them a good night's sleep. The sheets accompanying these beds are also highlighted as smooth and excellent, enhancing the overall sleeping experience. Although there are a few mentions of squeaky springs and older mattresses that could use an update, they are significantly outnumbered by positive comments about the beds' inviting nature. Most guests seem pleased with the comfort level, and many have enjoyed restful nights here. Minor wishes for firmer pillows or softer beds come up occasionally, underscoring that personal preferences can vary. Overall, the beds receive high marks for comfort and are complemented by well-functioning air conditioning in the rooms.
Cleanliness
The Holiday Inn Express & Suites Florence by IHG presents a mixed picture regarding cleanliness, according to guest reviews. A significant number of guests complimented the hotel for being very clean, noting that both the rooms and public areas met or exceeded their expectations. Many applauded the hotel for maintaining a neat and well-kept environment, with clean and comfortable rooms being a repeated highlight. The convenient location, close to major highways, added to positive experiences for guests looking for a quick stopover.
However, there were also recurring criticisms about specific issues that marred some stays. Concerns frequently arose about stained carpets and bed linens, with some guests encountering hair in bathrooms and beds, as well as leftover food, pointing to inconsistent housekeeping standards. A few guests found the carpets and certain facilities less than satisfactory, suggesting a need for more meticulous cleaning and maintenance throughout the property.
Despite these concerns, many guests appreciated the friendliness and accommodating nature of the staff, which contributed positively to their overall experience. The hotel seemed to strike a balance, with many guests willing to return given the right conditions and improvements in cleaning protocols.
Staff
The staff at Holiday Inn Express & Suites Florence by IHG consistently receive high praise for their warmth, friendliness, and professionalism. Guests frequently highlight their positive interactions, noting how helpful and accommodating the staff members are, from the efficient and welcoming receptionists at the front desk to the attentive kitchen team. Several individual staff members, including Krishanna, Rachel, Pam, Roger, and others, received specific mentions for their exceptional assistance, contributing to an overall pleasant stay. The staff is not only polite and courteous but also go the extra mile to make guests feel welcome and ensure their needs are met promptly. Despite some comments about staff being overworked, they maintain a high level of service with smiles and an upbeat demeanor. The seamless check-in experience is especially appreciated, with numerous guests mentioning the speed and friendliness of the process. Clean rooms and well-kept facilities further complement the attentive service, creating a welcoming and comfortable environment for all who visit.
Pool
The Holiday Inn Express & Suites Florence by IHG is garnering positive attention for its pool amenities. The indoor saltwater pool, ranging from three to five feet in depth, is a preferred choice among guests, particularly appreciated for being heated—a comforting feature for travelers, especially children, needing relaxation after a long journey. Many reviews highlight the cleanliness of both the pool itself and the surrounding area. Guests find the pool to be a nice, relaxing spot, with the added bonus of a hot tub providing extra leisure options. Families, in particular, note that their children loved spending time here. Additionally, the large windows surrounding the pool area enhance the bright and inviting atmosphere, making it an appealing feature of the hotel stay.
Business
Holiday Inn Express & Suites Florence by IHG provides a well-suited environment for business travelers with its strategic location near I-95, ensuring easy accessibility to key destinations. The proximity to Bucees adds further convenience for those looking to explore local attractions between meetings. Guests highlight the hotel for its good cost-benefit ratio, appreciating the value it offers for the services provided. The staff is commended for their friendliness and efficiency, with quick check-ins and attentive service from the management team enhancing the overall experience. The hotel maintains a safe environment by adhering to COVID-19 guidelines, contributing to a sense of security among guests. Additionally, the hotel offers great amenities tailored to meet the needs of business travelers, ensuring a comfortable stay.
Yes, Holiday Inn Express & Suites Florence by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Florence by IHG.
No, Holiday Inn Express & Suites Florence by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Florence by IHG.
Yes, Holiday Inn Express & Suites Florence by IHG has a gym.