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Summary of reviewsHotel Indigo Cleveland Downtown by IHG, is an exceptional choice for visitors seeking proximity to key Cleveland attractions. Perfectly located in the heart of Cleveland’s sports and entertainment district, the hotel allows effortless access to Rocket Mortgage FieldHouse, Progressive Field and other downtown venues. The prime location makes it an ideal base for those attending concerts, MLB and NBA games or exploring local sights such as the Rock and Roll Hall of Fame.
Guests commend the hotel for its clean, newly updated rooms featuring modern decor and numerous amenities like mini-fridges, coffee makers, irons and safes. The beds and pillows are particularly praised for their comfort, ensuring restful nights. Although some rooms face minor maintenance issues and limitations such as small bathrooms and the absence of microwaves, the overall experience remains highly satisfactory with spacious and beautifully decorated rooms.
The cleanliness of the hotel receives mixed reviews. While many guests find the rooms well-maintained, spacious and clean, there are instances of housekeeping inconsistencies with reports of visible dust, dirty carpets and inadequately cleaned bathrooms. Despite these occasional lapses, the charming decor and comfortable accommodations contribute to a generally positive atmosphere.
Breakfast experiences are varied with many guests complimenting the breakfast staff for their great service and delicious offerings. However, some faced challenges like slow service due to understaffing, empty buffet trays and cleanliness issues in the dining area. The lack of a complimentary breakfast also led to additional costs for some guests.
The hotel's staff is frequently praised for their friendliness and helpfulness, significantly enhancing guest satisfaction. Exceptional service is noted across various departments, including the front desk, housekeeping and the restaurant/bar staff. Specific team members are highlighted for their efficiency and accommodating nature, contributing positively to the overall guest experience.
Overall, Hotel Indigo Cleveland Downtown stands out for its advantageous location, comfortable and clean accommodations and exceptional service from its staff. Despite some areas needing improvement, the hotel remains a recommended option for those visiting Cleveland, offering a blend of comfort, convenience and friendly hospitality.
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