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Summary of reviews'Tru By Hilton Florence I-95' receives highly favorable reviews, especially for its location, cleanliness and staff. Situated conveniently off I-95, it proves to be an ideal stop for travelers, particularly for those headed to destinations like Florida. Guests appreciate the easy access to the highway and the nearby dining options, which enhance the hotel's convenience. The clean, modern rooms with walk-in showers and hard floors contribute significantly to a comfortable stay.
Breakfast at the hotel garners positive feedback with guests enjoying the extensive and fresh selection, including freshly made pancakes, fruits, cereals and a variety of hot items like scrambled eggs and sausage patties. While there are some minor criticisms regarding early breakfast hours and occasional quality inconsistencies, the breakfast experience is generally viewed as a valuable addition to the stay, complementing the hotel's overall appeal.
Cleanliness is a standout feature at Tru By Hilton Florence I-95 with guests consistently noting the super clean rooms and modern facilities. The hotel's aesthetic, coupled with clean lobbies and amenities, enhances the guest experience. Minor issues, such as occasional humidity, are noted but do not detract significantly from the overall praise of the hotel's commitment to cleanliness.
The staff's friendliness and helpfulness are major positive points for the hotel. Many guests commend the courteous and efficient service they received with specific mentions of outstanding staff members contributing to an enjoyable stay. While there are occasional comments on the need for better customer service training, the overall consensus is that the staff greatly contribute to the hotel's welcoming and pleasant atmosphere.
The beds at Tru By Hilton Florence I-95 also receive commendations for comfort with guests appreciating the ample pillows and restful sleep they provide. Though a few guests mention discomfort with the pillows or beds, the majority find the sleeping experience to be agreeable and relaxing.
Overall, Tru By Hilton Florence I-95 successfully meets and often exceeds guest expectations with its convenient location, clean and modern facilities, friendly staff and comfortable accommodations. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
Tru by Hilton provides modern accommodations and amenities suitable for business travelers.
3-Star Hotel
This hotel offers modern and efficient accommodations with a focus on value. It includes a complimentary breakfast, a fitness center, and a vibrant lobby area, making it a great choice for budget-conscious travelers.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
King RoomThe unit has 1 bed.
King Room with Accessible Tub - Mobility AccessThe unit has 1 bed.
King Room - Hearing AccessThe unit has 1 bed.
Queen Room with Two Queen BedsThe unit has 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThe unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
The location of Tru By Hilton Florence I-95 is highly praised by guests for its convenience and accessibility. Situated right off I-95, the hotel provides an ideal and exceptional stop for those traveling along the interstate, particularly for those journeying to destinations like Florida. Its proximity to the highway ensures easy access and is complemented by nearby dining options that add further convenience for travelers. In addition, guests also appreciate the clean rooms, featuring modern amenities like walk-in showers and hard floors, which contribute to a comfortable stay. Overall, the location of the hotel significantly meets the needs of its guests, balancing convenience with cleanliness and comfort.
Breakfast
Guests generally praise the breakfast at Tru By Hilton Florence I-95, describing it as good, very good or a bonus to their stay. Positive remarks frequently highlight the extensive selection and the freshness of options like freshly made pancakes, fresh fruit, cereals and yogurt. Noteworthy mentions include the great continental breakfast with a variety of choices, including scrambled eggs, sausage patties, bagels, muffins and a waffle maker.
While many guests found the breakfast selection satisfying, some noted specific issues like early ending times at 9 am, limited variety compared to other Tru by Hilton locations and occasional quality inconsistencies, such as boiled sausage and runny eggs. Despite these minor criticisms, the general sentiment reflects a favorable opinion of the breakfast experience, appreciating it as clean, adequate and well-maintained. The breakfast contributes positively to the overall stay, complemented by the clean, comfortable rooms and good location.
Beds
The reviews for the beds at Tru By Hilton Florence I-95 highlight a generally positive experience. Guests frequently mention comfortable beds with ample pillows, contributing to a restful night's sleep. Several reviews specifically describe the beds as very comfortable with some noting them as great or super comfortable. One guest found the king bed to be especially suitable for a one-night stay. However, a few guests did express dissatisfaction, citing uncomfortable pillows and, in some cases, an uncomfortable bed. Despite these occasional issues, the overall consensus points to a comforting and pleasant sleeping experience.
Cleanliness
Tru By Hilton Florence I-95 consistently receives high praise for its cleanliness, which stands out as a key highlight for guests. Many reviews mention that the rooms are extremely clean with descriptions ranging from super clean to very clean and fresh. The hotel's clean and modern aesthetic is frequently noted, enhancing the overall guest experience. Guests appreciate the clean appearance not just of the rooms, but also the lobby and facilities, which contribute to the hotel's welcoming atmosphere. While a few reviews mention minor issues, such as occasional humidity, the vast majority reaffirm the hotel's commitment to maintaining cleanliness and comfort. Additionally, the hotel's convenient location right off I-95 and friendly staff further enhance its appeal, making it a favored stop for travelers.
Staff
The staff at Tru By Hilton Florence I-95 has received overwhelmingly positive feedback from guests, who frequently describe them as friendly, helpful and extremely courteous. Many guests highlighted specific individuals, such as an attentive night desk manager, who went out of their way to ensure comfort, even providing small gestures like bottled water and popcorn. The reception staff also received commendation for being warm and welcoming, being especially understanding and polite during check-in. However, there were occasional mentions of less than ideal experiences, such as staff appearing rushed or indifferent and some remarks on the need for improved customer service training. Despite these occasional criticisms, the consensus paints a picture of a highly pleasant and efficient team at this hotel.
Yes, Tru By Hilton Florence I-95 has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Tru By Hilton Florence I-95.
Yes, Tru By Hilton Florence I-95 welcomes dogs.
No, parking facilities aren't available at Tru By Hilton Florence I-95.