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Summary of reviewsThe Garrison in Fort William is highly regarded for its exceptional location, offering a perfect base right in the heart of town. Its proximity to the main shopping street, restaurants and pubs makes dining and leisure activities easily accessible and it's ideally situated for those looking to explore the scenic Highland region. Guests particularly appreciate its convenience for weary hikers finishing the West Highland Way and its quiet yet central ambiance. Free parking is an added bonus for travelers.
The breakfast at The Garrison stands out with guests consistently praising its taste, variety and quality. The complimentary Scottish breakfast offers options for different dietary needs, including gluten-free, vegetarian and vegan selections. The a la carte menu is noted for its fresh, made-to-order meals and the portions are generous. Though some find the breakfast pricey, many feel it’s justified by the excellent service and delightful extras like granola pots and freshly made coffee.
When it comes to dinner, the hotel receives mixed reviews as it lacks an in-house evening dining service. Guests are often encouraged to seek out nearby dining options, but they appreciate the welcoming bar area for cocktails and nibbles. This gap in dinner service is somewhat mitigated by the hotel’s prime location, allowing easy access to local restaurants.
Rooms at The Garrison are praised for their cleanliness, modern and quirky decor and comfort, though their small size can be challenging for longer stays or those with substantial luggage. The rooms come equipped with practical amenities like microwaves, kettles and quality toiletries. Despite minor maintenance issues and size constraints, the rooms' stylish decor and modern facilities are well-received.
Cleanliness at The Garrison is impeccable with guests frequently commenting on the spotless condition of both the rooms and public areas. The housekeeping staff are commended for their diligence, ensuring a pristine and inviting environment throughout the hotel.
The hotel's staff is often highlighted for their exceptional service, being described as friendly, helpful and welcoming. Their ability to enhance the guest experience with their courteous and professional demeanor is a recurring theme in reviews.
Wi-Fi connectivity at The Garrison meets mixed reviews. While some guests enjoy fast, reliable internet, others experience inconsistent or weak signals, especially during peak times. This inconsistency suggests room for improvement in their Wi-Fi infrastructure.
Parking availability garners mixed feedback; while some appreciate the convenience of private and designated spaces, others find the limited parking challenging, especially during peak periods. Nevertheless, the hotel’s efforts to provide adequate options are acknowledged.
The Garrison is family-friendly with guests appreciating features like kids eating free at breakfast, spacious and comfortable family suites and pet-friendly accommodations. Despite some complaints about room sizes, the thoughtful amenities and welcoming atmosphere make it a favorable choice for families.
The beds are another frequent highlight with guests raving about the comfort and quality of the mattresses and bedding. This focus on providing a restful sleep environment adds to the hotel's overall appeal.
In summary, The Garrison is a stylish, modern hotel offering a prime location, exceptional cleanliness and a highly praised breakfast experience. Despite some minor areas for improvement, particularly in dinner service and Wi-Fi reliability, its friendly staff, comfortable accommodations and family-friendly features make it a preferred choice for visitors to Fort William. Show more
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Categories
Luxury Hotel
A 4-star boutique hotel located in the town centre, The Garrison offers modern and stylish accommodation, including luxury suites. It provides a high-end, contemporary hotel experience with quality amenities and a focus on design and comfort.
Dog Friendly Hotel
This unique hotel in the old Fort William police station offers a pet-friendly accommodation experience. It provides an engaging stay for both guests and their dogs. Dogs are welcome at the hotel.
Accessible Hotel
The Garrison is a 4-star hotel with a lift, ramp to the main entrance, accessible toilets, and wet rooms or level entry showers. They have rooms specifically designed with disability access, featuring wider doors, accessible bathrooms, and accessible by lift.
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
4-Star Hotel
Room Types
Standard Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a tea and coffee maker, a safe deposit box, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 1 bed.
Triple Room Disability AccessProviding free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible family room features a tea and coffee maker, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.
Small Backpackers Double RoomThis double room features a flat-screen TV, and soundproofing.
Small Backpackers Bunk RoomThis twin room has soundproofing.
Superior Double or Twin RoomProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room features a tea and coffee maker, a safe deposit box, flat-screen TV with streaming services, as well as chocolate for guests.
Triple RoomOffering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room has a tea and coffee maker, a seating area, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 2 beds.
Garrison SuiteFeaturing a private entrance, this suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features a tea and coffee maker, a seating area, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
The Garrison in Fort William boasts an exceptional location, frequently highlighted by guests for its convenience and accessibility. Positioned in the heart of town, it places visitors close to the main shopping street, restaurants and pubs, making dining and leisure activities readily available. The proximity to the train and bus stations ensures ease of travel and its centrality makes it an ideal spot for those looking to explore the scenic Highland region, including Ben Nevis and Glen Coe.
Guests often point out the hotel's strategic location at the end of the West Highland Way, making it perfect for weary hikers and outdoor enthusiasts. Those keen on local attractions like the Jacobite train or Loch Linhe will find the location particularly beneficial. Despite its central position, the hotel remains a quiet retreat, offering a peaceful stay amidst the hustle and bustle of the town.
The inclusion of free parking further enhances its appeal, catering to both travelers and those on a road trip. The modern, clean interiors, combined with a tranquil ambiance, make The Garrison a highly recommended base for anyone visiting Fort William.
Breakfast
The breakfast experience at The Garrison Hotel appears to be overwhelmingly positive with guests frequently praising the taste, variety and quality of the offerings. Reviews mention that the breakfast is delicious, often described as superb, fantastic and exceptional. The Scottish breakfast in particular received high marks with a wealth of options to suit different tastes, including gluten-free, vegetarian and vegan selections. Many reviews highlight the generous portions and the delight found in little extras like granola pots, smoothies and freshly made coffee.
Guests appreciate the a la carte menu, noting the absence of a buffet but enjoying the freshly cooked, made-to-order meals. The service is often described as friendly and efficient, contributing to the overall positive dining experience. Perks like free coffee and tea, kids eating for free and even treats for pets add to the charm.
While the cost of breakfast is noted as expensive by some, many feel that the quality and variety justify the price. The presentation and timely service also receive commendations. However, a few negative remarks regarding the cost and wait times for ordering do appear sporadically.
In summary, the breakfast at The Garrison Hotel is a standout feature, lauded for its taste, variety and accommodating service, despite some minor concerns over price and wait times.
Dinner
The Garrison receives mixed reviews regarding its dining options, particularly for dinner. Breakfast is available and generally well-received, including a room-service option, but guests often find themselves compelled to seek out alternative dining venues for lunch and dinner. While the bar area is described as lovely and offers cocktails and random nibbles with drinks, it is noted to be on the expensive side and does not serve food at night.
For those looking to dine out, the hotel's location is advantageous with numerous restaurants and bars within walking distance, including a Chinese restaurant and a luxurious Indian dining place right across the street. Some guests enjoyed their meals at nearby establishments, such as the Crannog overlooking Loch Linnhe or takeaway fish and chips.
However, many visitors express disappointment over the absence of an in-house evening dining service. Despite the lack of dinner options within the hotel, the staff are praised for their efforts to accommodate guests and help them navigate the dining landscape in the vicinity.
While The Garrison's breakfast and bar receive positive comments, the substantial gap in dinner service leaves some guests wishing for more convenience and variety without having to leave the premises.
Rooms
The Garrison offers a variety of rooms, most of which are praised for their cleanliness, modern decor and comfort. Guests frequently mention the stylish, quirky and well-furnished interiors. The rooms often feature practical amenities such as microwaves, kettles and well-stocked supplies including snacks and quality toiletries. Suites, in particular, are highlighted for their spaciousness, added privacy and luxurious touches like underfloor heating and smart TVs.
However, many reviews point out that the rooms tend to be very small, which can be challenging for stays longer than one night or for guests with substantial luggage. Some rooms also suffer from poor ventilation and can become uncomfortably warm, despite the availability of fans. There are occasional mentions of minor maintenance issues, such as showers needing attention and electrical problems in some rooms.
Despite the size constraints, the rooms are well-equipped and guests appreciate the thoughtful details like comfy beds, stylish decor and modern bathroom facilities. The hotel’s central location and attractive, recently renovated interiors make it a popular choice for travelers, but it's best suited for short stays due to the compact nature of the rooms.
Beds
Nestled within the city, 'The Garrison' boasts a reputation largely held up by its remarkably comfortable beds. Guests consistently highlight the beds as one of the standout features of their stay, praising the comfortable mattresses and clean bedsheets. Several reviews emphasize the beds' delightful comfort, noting that both the beds and bedding contribute to a cozy and restful experience. Many were pleased with the spaciousness and firmness of the beds with particular praise for the large and queen-sized options that cater well even to those needing extra room.
While a few guests found some beds either too firm or not adequately comfortable, the majority experienced a great night's sleep thanks to high-quality, luxurious materials and plush mattresses. The hotel ensures well-maintained and clean bedding, adding to the overall comfort.
Whether you book a standard room or a suite, expect comfortable and warm beds that foster a good night’s sleep. Families, too, will appreciate the comfortable space and bedding arrangements provided for children. Overall, 'The Garrison' excels in delivering a comfortable sleeping environment, making it a reliable choice for travelers prioritizing rest and relaxation during their visit.
Cleanliness
The Garrison has received remarkable praise for its cleanliness across various reviews. Guests repeatedly highlight the hotel's commitment to maintaining spotless accommodations, describing it as extremely clean and exceptionally clean. Rooms are routinely noted as modern, well-decorated and comfortingly clean, often being referred to as immaculate or spotless. Public areas, including foyers, lifts, corridors and bathrooms, are also consistently well-maintained and clean.
The hotel’s cleaning staff is commended for their diligence, ensuring that rooms are freshened up daily and kept in pristine condition. Facilities are well-kept and superbly clean, contributing to an inviting and pleasant atmosphere throughout the property.
While some guests mentioned minor issues such as small room size or challenges with the shower, the overall sentiment is overwhelmingly positive regarding the hotel's cleanliness and the care taken in maintaining the property. Staff friendliness and helpfulness further enhance the experience, solidifying The Garrison as a top choice for those prioritizing hygiene and modern, comfortable accommodations.
Staff
The reviews for The Garrison consistently praise the hotel's staff, highlighting a pattern of exceptional service. Words like friendly, helpful and welcoming appear repeatedly, emphasizing a warm and inviting atmosphere fostered by the personnel. Guests often note that staff go above and beyond, making their stays particularly memorable. There's a notable emphasis on the courteous and professional manner of employees, from the reception desk to overall guest interactions.
While there are occasional mentions of less enthusiastic reception staff and some indifferent attitudes, these are vastly outnumbered by positive experiences. The front desk, in particular, is frequently commended for being efficient and accommodating with some individuals receiving specific praise for their kindness and exceptional service.
In summary, The Garrison seems to have built a reputation for maintaining a strong, friendly and helpful team, who contribute significantly to the overall positive guest experience. Their ability to make guests feel welcomed and attended to does not go unnoticed and is a recurring highlight across the reviews.
Wi-Fi
The Garrison offers guests a mixed experience when it comes to Wi-Fi connectivity. Many guests found the Wi-Fi to be very good with some praising the very fast internet and excellent Wi-Fi service. There were also positive remarks about the convenience of complimentary Wi-Fi and no reported issues in certain instances.
However, a significant portion of guests experienced problems. Complaints range from the Wi-Fi being very slow or weak, to the internet barely working at all. Some noted that the Wi-Fi in their rooms was completely unresponsive and in several cases, there were issues with the signal strength and reliability. Additionally, some reviews mentioned specific challenges like Wi-Fi failure during peak hours and difficulties in streaming services like Netflix.
While The Garrison successfully provides adequate internet access to some of its patrons, there appears to be inconsistency in the service across different areas of the hotel, indicating room for improvement in their Wi-Fi infrastructure.
Parking
The Garrison offers a mix of parking experiences based on guest reviews. Guests appreciate the availability of both front and back parking spaces with designated areas adding a nice touch. Several reviewers noted the convenience and accessibility of having their own private or dedicated parking spots. Some found the parking situation to be good or even great, appreciating the free parking provided by the hotel. The ample parking space at the front of the property was a highlight for many, making it easy to park directly outside the hotel.
However, there are consistent mentions of limited parking spaces with the hotel parking often described as constrained, especially during peak times. Some guests had to resort to nearby public or paid parking, which was sometimes a minor inconvenience. The difficulty in finding available spaces was a recurring theme with some reviewers highlighting the scarcity of spots and occasionally needing to park offsite or across the road. Despite these challenges, the overall sentiment indicates that while parking can be an issue, the hotel does make an effort to provide adequate options for its guests.
Family
The Garrison is a family-friendly apartment hotel that scores highly for its suitability for families traveling with children. Many guests appreciated the policy of kids eating for free at breakfast, making mornings both convenient and cost-effective. The suites are noted as being perfect for family stays with ample space and a comfortable setup for families of different sizes, including those with pets.
The location is praised for its proximity to family-friendly pubs and entertainment options, making it easy to find activities for children nearby. The large parking area is another benefit, especially for those who have just completed the West Highland Way and need a spacious and secure spot for their vehicle.
Reviewers frequently mentioned the comfortable and well-equipped family rooms, though some noted they can be a bit small, especially when accommodating larger families with additional beds. Despite this, the rooms were generally seen as adequate and appreciated for small thoughtful touches, such as complimentary sweets for children and the availability of pop-up beds.
Families traveling with dogs found The Garrison accommodating with rooms that could comfortably house both pets and children. While the bar didn’t serve food, the hotel’s flexibility in allowing guests to order delivery created a relaxed and enjoyable atmosphere for families.
Overall, The Garrison’s strategic location, family-friendly amenities and considerate room features make it a favorable choice for families visiting Fort William, despite occasional remarks about room sizes being on the smaller side.
4 Star
The Garrison in Fort William offers a stylish and modern stay with excellent cleanliness and high-quality furnishings that add a touch of elegance. Guests have highlighted the pleasant and spacious rooms, which are well-maintained and adorned with interesting decor. The hotel's facilities are up-to-date and offer great value for money, making it a top choice for budget-conscious travelers seeking a high-end experience.
Breakfast at The Garrison features generous and diverse options, contributing to an overall positive stay. The staff have received praise for their exceptional service, enhancing the hotel's reputation for providing good value suites. While some guests have pointed out that the hotel does not meet their expectations of a four-star rating due to factors like room size and limited amenities, many agree it stands out in the area for its comfort and modern design.
Though there are comments suggesting it feels more like a three-star establishment and noting the absence of a restaurant, the hotel's stylish environment and meticulous attention to detail do not go unnoticed. Overall, The Garrison is noted as one of the better accommodation choices in Fort William, combining modern luxury with cost-effective pricing.
Accessible
The Garrison has been praised for its accessibility features, catering well to guests with disabilities. The facilities are designed perfectly for those with mobility challenges, ensuring easy access throughout the hotel. Guests have highlighted the availability of wheelchair-accessible rooms, which are well-equipped to accommodate their needs. Check-in and check-out processes are reported to be smooth and hassle-free. Although one guest mentioned that the shower in the accessible room posed some difficulty, the overall consensus is that the hotel is responsive to requests for rooms suitable for disabled individuals. However, there is a mention of a lack of storage space in the room, an area that could potentially be improved.
Dog Friendly
'The Garrison' hotel is a haven for dog owners seeking a comfortable and welcoming stay with their furry companions. The majority of guest feedback highlights the hotel's exceptional dog-friendly policies, ensuring both pets and owners feel at home. From pet-friendly rooms to doggy treats and water provided, the hotel truly caters to canine guests. Many appreciated that breakfast was offered to dogs with a delightful sausage treat being a daily highlight for many four-legged visitors.
Several reviews noted the hotel's proactive stance on pet-friendliness with special mentions of dog food provision and staff offering extra fans to keep pets cool during warm weather. The hotel's ambiance is relaxed and welcoming towards dogs, which enhances the experience for pet owners. However, a few guests mentioned minor inconveniences such as occasional dog smells and the presence of dog hair on sheets and carpets.
Despite these small issues, the overall sentiment is positive with dogs having a great experience and owners valuing the ease and comfort of bringing their pets. The hotel’s commitment to being genuinely dog-friendly is evident and appreciated by guests, making it a recommended destination for those traveling with pets.
No, The Garrison doesn't have any pool.
No, a spa isn't available at The Garrison.
Yes, The Garrison welcomes dogs.
No, parking facilities aren't available at The Garrison.