The Freeport Hotel, an Ascend Collection Hotel
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Summary of reviewsThe Freeport Hotel, an Ascend Collection Hotel, frequently receives high marks for its convenient and accessible location. Positioned just a five-minute drive from downtown Freeport, this hotel offers easy access to shopping, dining and local attractions. Its proximity to the main highway makes it an ideal base for day trips to destinations like Portland and Wolfe’s Neck State Park. The hotel’s quiet and clean surroundings, as well as its close proximity to attractions like the Maine Beer Company, enhance its appeal, making it a favored choice among travelers.
The breakfast experience is generally positive with many guests appreciating the variety and quality of items such as eggs, sausages, pancakes and various pastries. The convenience of having breakfast included is also noted. However, some guests report issues with items frequently running out and the breakfast area being small and sometimes crowded, suggesting room for improvement in organization and replenishment.
The hotel rooms are consistently praised for their cleanliness and comfort with many guests noting their compact size but appreciating the recent renovations that give them a modern and tasteful look. The rooms are described as well-maintained and quiet, featuring comfortable beds and essential amenities. While the check-in and check-out processes are smooth and efficient, there are occasional reports of musty odors and issues with room servicing, highlighting areas for potential enhancement.
Cleanliness throughout the hotel is generally well-regarded with guests frequently mentioning clean rooms and well-maintained common areas. The exterior is kept in good condition, adding to the overall positive impression. Nevertheless, some guests have raised concerns about dirty carpets, occasional strong odors from cleaners and hallways smelling of smoke.
The staff at The Freeport Hotel stand out for their friendliness and helpfulness. Guests consistently praise the courteous and accommodating team, noting their efficiency and pleasant demeanor, particularly during check-in and check-out. The front desk service is frequently highlighted for being especially attentive and responsive.
The beds receive mixed feedback with many guests finding them super comfortable and firm, ensuring a good night's sleep. However, there are some reports of beds being too soft and pillows being lumpy and uncomfortable, indicating that improvements in bedding could enhance the overall sleeping experience.
Lastly, some guests feel that the hotel falls short of its three-star rating, describing it as tired and musty with signs of wear and tear. Despite these concerns, the hotel provides a generally satisfactory experience, particularly for short stays with its cleanliness, comfort and practical amenities standing out positively.
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The breakfast experience is generally positive with many guests appreciating the variety and quality of items such as eggs, sausages, pancakes and various pastries. The convenience of having breakfast included is also noted. However, some guests report issues with items frequently running out and the breakfast area being small and sometimes crowded, suggesting room for improvement in organization and replenishment.
The hotel rooms are consistently praised for their cleanliness and comfort with many guests noting their compact size but appreciating the recent renovations that give them a modern and tasteful look. The rooms are described as well-maintained and quiet, featuring comfortable beds and essential amenities. While the check-in and check-out processes are smooth and efficient, there are occasional reports of musty odors and issues with room servicing, highlighting areas for potential enhancement.
Cleanliness throughout the hotel is generally well-regarded with guests frequently mentioning clean rooms and well-maintained common areas. The exterior is kept in good condition, adding to the overall positive impression. Nevertheless, some guests have raised concerns about dirty carpets, occasional strong odors from cleaners and hallways smelling of smoke.
The staff at The Freeport Hotel stand out for their friendliness and helpfulness. Guests consistently praise the courteous and accommodating team, noting their efficiency and pleasant demeanor, particularly during check-in and check-out. The front desk service is frequently highlighted for being especially attentive and responsive.
The beds receive mixed feedback with many guests finding them super comfortable and firm, ensuring a good night's sleep. However, there are some reports of beds being too soft and pillows being lumpy and uncomfortable, indicating that improvements in bedding could enhance the overall sleeping experience.
Lastly, some guests feel that the hotel falls short of its three-star rating, describing it as tired and musty with signs of wear and tear. Despite these concerns, the hotel provides a generally satisfactory experience, particularly for short stays with its cleanliness, comfort and practical amenities standing out positively.
Business Hotel
As part of the Ascend Hotel Collection, this hotel provides a business-oriented environment with necessary amenities.
3-Star Hotel
This hotel balances comfort and value. It provides the essentials for a budget-conscious visit and a restful haven amidst the bustle.
Family Friendly Hotel
Guest Reviews
The location of The Freeport Hotel, an Ascend Collection Hotel, receives high praise from guests for its outstanding convenience. Situated just a five-minute drive from downtown Freeport, it provides easy access to shopping, restaurants and local attractions. Visitors appreciate its proximity to the main highway, making it an ideal base for day trips to Portland, Wolfe’s Neck State Park and beyond.
Many guests highlight the hotel's perfect positioning near Main Street and its close proximity to the Maine Beer Company and other brewpubs, enhancing the overall experience. The convenience of nearby dining options and the quiet, clean surroundings add to the appeal. The property itself is noted for being well-maintained and offering good value, which, coupled with its accessibility, makes it a favored choice among travelers. Overall, the location is consistently described as excellent, ideal and convenient with the added benefit of being easy to find off the highway.
The breakfast experience at The Freeport Hotel, an Ascend Collection Hotel, has received mixed reviews from guests. On the positive side, many guests appreciated the variety and quality of breakfast items. They enjoyed a wide range of options including eggs, sausages, pancakes, cereal, toast, baked goods like danishes and bagels, oatmeal, juices, yogurts, fruit, tea and coffee. Words like substantial, plentiful, hot, tasty and surprisingly good were commonly used to describe the offerings. Guests also noted that the breakfast was included, which was a convenient perk.
However, several guests pointed out some areas for improvement. Issues such as breakfast items frequently running out, limited selections and the breakfast area being small and crowded were mentioned. Some guests found the breakfast to be underwhelming, citing dry eggs, microwave sausage and chilled breakfast sandwiches as unappealing. A few reviews indicated that the breakfast service could be better organized with timely replenishments and more appealing options.
Overall, while the hotel's breakfast generally satisfied many guests, there were notable instances where improvement could enhance the experience further.
The rooms at The Freeport Hotel, an Ascend Collection Hotel have been consistently praised for their cleanliness and comfort. While many guests acknowledged that the rooms are relatively small, they noted that they are well-maintained and provide a quiet and peaceful environment. The beds are generally comfortable with some guests appreciating the quality of the mattresses and pillows, although opinions on this aspect varied.
Several visitors appreciated the recent renovations that gave the rooms a modern and tasteful look. The hotel's artwork and decor also received positive mentions. Despite the compact size, the rooms met the needs of short stays, offering a cozy atmosphere and all necessary amenities.
On the practical side, guests found the check-in and check-out processes to be smooth and efficient. The hotel's location, while not central to many attractions, is easily accessible and close to a couple of dining options, making it convenient for those on the go. Breakfast offerings were also considered good by families and other guests.
A few areas for improvement were highlighted, such as occasional musty odors and issues with room servicing. Some guests also pointed out the limited space, particularly challenging for families or those staying longer. Overall, The Freeport Hotel is well-regarded for its cleanliness, comfort and practical amenities, making it a suitable choice for short trips.
The beds at The Freeport Hotel, an Ascend Collection Hotel, receive a mix of feedback from guests. Many guests praise the beds as super comfortable, ensuring a good night's sleep. Descriptors like comfortable, firm and super comfortable frequently appear, suggesting that the majority of visitors find the beds to their liking. However, there are also comments noting that some beds were too soft, leading to discomfort, particularly when guests felt they were sinking into the mattress. Pillow quality seems to be an area needing improvement with several mentions of lumpy and uncomfortable pillows. Overall, while the beds generally receive positive remarks for comfort, there are a few instances where improvements, particularly with pillows, could enhance the sleeping experience.
The Freeport Hotel, part of the Ascend Hotel Collection, garners generally positive feedback regarding its cleanliness, providing a comfortable stay for many of its guests. Most reviews highlight the hotel's clean rooms which were also described as fresh-smelling. The common areas of the hotel seem to be well-maintained and an updated, well-kept exterior adds to the appeal. Guests appreciated the quiet and clean atmosphere, along with amenities like refrigerators and microwaves and found the location to be convenient for accessing downtown Freeport.
However, there were a few concerns noted by some guests. Issues such as dirty carpets, hair found on towels and bathroom floors and occasional strong odors from cleaners or air fresheners were mentioned. The hallways sometimes smelled of smoke and were not always kept in pristine condition. Additionally, several guests pointed out that the rooms, while clean, were small and occasionally featured outdated or malfunctioning furniture and fixtures.
Overall, while there are areas for improvement, particularly with the carpets and certain bathroom details, the majority of guests found The Freeport Hotel to be a clean, comfortable and conveniently located place to stay.
At The Freeport Hotel, an Ascend Collection Hotel, the guests consistently highlight the exceptional friendliness and helpfulness of the staff. Visitors praise the courteous team, noting that every employee, regardless of language barriers, extends a warm and welcoming attitude. Both the check-in and checkout processes receive commendations for their efficiency and the pleasant demeanor of the staff involved. Guests find the customer service to be incredible with staff members going out of their way to be accommodating and kind. The front desk, in particular, stands out for providing very nice service.
Throughout the stay, the staff maintains a high level of responsiveness and attentiveness, ensuring that accommodations are great and well-kept. Guests appreciate that the staff keeps everything stocked and clean, contributing to an overall satisfactory experience. The hospitality at The Freeport Hotel leaves a lasting impression with visitors specifically remembering the exceptional and pleasant interactions with the team.
The Freeport Hotel, part of the Ascend Hotel Collection, appears to offer a mixed experience for its guests. A common theme in the reviews is that the hotel shows signs of wear and tear with mentions of being tired and musty, indicating a strong need for renovation to meet guests' expectations. Some guests felt that the hotel didn't live up to its three-star rating as advertised, suggesting it is closer to a two-star standard instead. Despite these concerns, there are no detailed comments regarding the specific facilities or services, leaving room for improvement in overall guest satisfaction.
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Location
Many guests highlight the hotel's perfect positioning near Main Street and its close proximity to the Maine Beer Company and other brewpubs, enhancing the overall experience. The convenience of nearby dining options and the quiet, clean surroundings add to the appeal. The property itself is noted for being well-maintained and offering good value, which, coupled with its accessibility, makes it a favored choice among travelers. Overall, the location is consistently described as excellent, ideal and convenient with the added benefit of being easy to find off the highway.
Breakfast
However, several guests pointed out some areas for improvement. Issues such as breakfast items frequently running out, limited selections and the breakfast area being small and crowded were mentioned. Some guests found the breakfast to be underwhelming, citing dry eggs, microwave sausage and chilled breakfast sandwiches as unappealing. A few reviews indicated that the breakfast service could be better organized with timely replenishments and more appealing options.
Overall, while the hotel's breakfast generally satisfied many guests, there were notable instances where improvement could enhance the experience further.
Rooms
Several visitors appreciated the recent renovations that gave the rooms a modern and tasteful look. The hotel's artwork and decor also received positive mentions. Despite the compact size, the rooms met the needs of short stays, offering a cozy atmosphere and all necessary amenities.
On the practical side, guests found the check-in and check-out processes to be smooth and efficient. The hotel's location, while not central to many attractions, is easily accessible and close to a couple of dining options, making it convenient for those on the go. Breakfast offerings were also considered good by families and other guests.
A few areas for improvement were highlighted, such as occasional musty odors and issues with room servicing. Some guests also pointed out the limited space, particularly challenging for families or those staying longer. Overall, The Freeport Hotel is well-regarded for its cleanliness, comfort and practical amenities, making it a suitable choice for short trips.
Beds
Cleanliness
However, there were a few concerns noted by some guests. Issues such as dirty carpets, hair found on towels and bathroom floors and occasional strong odors from cleaners or air fresheners were mentioned. The hallways sometimes smelled of smoke and were not always kept in pristine condition. Additionally, several guests pointed out that the rooms, while clean, were small and occasionally featured outdated or malfunctioning furniture and fixtures.
Overall, while there are areas for improvement, particularly with the carpets and certain bathroom details, the majority of guests found The Freeport Hotel to be a clean, comfortable and conveniently located place to stay.
Staff
Throughout the stay, the staff maintains a high level of responsiveness and attentiveness, ensuring that accommodations are great and well-kept. Guests appreciate that the staff keeps everything stocked and clean, contributing to an overall satisfactory experience. The hospitality at The Freeport Hotel leaves a lasting impression with visitors specifically remembering the exceptional and pleasant interactions with the team.
3 Star
No, The Freeport Hotel, an Ascend Collection Hotel doesn't have any pool.
No, a spa isn't available at The Freeport Hotel, an Ascend Collection Hotel.
No, The Freeport Hotel, an Ascend Collection Hotel doesn't allow dogs.
No, parking facilities aren't available at The Freeport Hotel, an Ascend Collection Hotel.
No, The Freeport Hotel, an Ascend Collection Hotel doesn't have a gym.
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