Chateau Cartier Hotel & Resort, an Ascend Collection Resort
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Summary of reviewsChateau Cartier Hotel & Resort, an Ascend Collection Resort offers a tranquil and picturesque setting ideal for a relaxing retreat while remaining conveniently close to Ottawa's attractions. Guests highly appreciate the serene environment, complete with beautiful views, outdoor activities like walking trails and golf courses and easy access to the Koena Spa and excellent dining options like the Kona restaurant. Despite some minor parking challenges, the location is popularly recommended for its peace and accessibility to the city.
The rooms stand out for their spaciousness, modern aesthetic and comfort, featuring clean and well-laid-out spaces with comfortable beds and stylish decor. The cleanliness of the rooms, while mostly praised, received mixed reviews as some guests noted areas needing improvement such as dusty floors and neglected bathroom tiles. However, countless compliments on the comfortable, super comfy mattresses often emphasized the restful night’s sleep provided by the hotel's beds.
Dining experiences at the hotel are a highlight with guests praising the excellent Japanese fusion restaurant and the exceptional service at Kato restaurant. Although some found the menu to be a bit expensive with occasional item shortages, the overall food quality and pleasant dining atmospheres received positive feedback. Breakfast received mixed reviews with some enjoying the included meals while others criticized the variety, service speed and value for money.
The hotel's staff is consistently commended for their exceptional hospitality, professionalism and willingness to go above and beyond to ensure a pleasant stay. Staff members were often mentioned for their friendly demeanor and efficiency in addressing guest needs, contributing significantly to the hotel's overall positive experience.
The Koena Spa is another guest favorite, praised for its relaxing atmosphere and clean facilities, adding a resort-like feel to the property. The gym also received high marks for being well-equipped, catering well to fitness enthusiasts.
While touting a serene environment and adult-oriented amenities, the hotel is less suitable for families with children. Facilities and policies are primarily geared towards adult comfort, which might not meet the expectations of families looking for kid-friendly activities.
Overall, Chateau Cartier Hotel & Resort, an Ascend Collection Resort provides a harmonious blend of comfort, excellent service and a relaxing environment, making it a favored choice for those seeking a serene escape with convenient access to Ottawa's attractions.
Categories
The rooms stand out for their spaciousness, modern aesthetic and comfort, featuring clean and well-laid-out spaces with comfortable beds and stylish decor. The cleanliness of the rooms, while mostly praised, received mixed reviews as some guests noted areas needing improvement such as dusty floors and neglected bathroom tiles. However, countless compliments on the comfortable, super comfy mattresses often emphasized the restful night’s sleep provided by the hotel's beds.
Dining experiences at the hotel are a highlight with guests praising the excellent Japanese fusion restaurant and the exceptional service at Kato restaurant. Although some found the menu to be a bit expensive with occasional item shortages, the overall food quality and pleasant dining atmospheres received positive feedback. Breakfast received mixed reviews with some enjoying the included meals while others criticized the variety, service speed and value for money.
The hotel's staff is consistently commended for their exceptional hospitality, professionalism and willingness to go above and beyond to ensure a pleasant stay. Staff members were often mentioned for their friendly demeanor and efficiency in addressing guest needs, contributing significantly to the hotel's overall positive experience.
The Koena Spa is another guest favorite, praised for its relaxing atmosphere and clean facilities, adding a resort-like feel to the property. The gym also received high marks for being well-equipped, catering well to fitness enthusiasts.
While touting a serene environment and adult-oriented amenities, the hotel is less suitable for families with children. Facilities and policies are primarily geared towards adult comfort, which might not meet the expectations of families looking for kid-friendly activities.
Overall, Chateau Cartier Hotel & Resort, an Ascend Collection Resort provides a harmonious blend of comfort, excellent service and a relaxing environment, making it a favored choice for those seeking a serene escape with convenient access to Ottawa's attractions.
Hotel near Golf Courses
This hotel boasts an 18-hole golf course with views of the Champlain Bridge, Ottawa River rapids, Parliament Buildings, and Peace Tower. It also offers complete group or private lessons, practice facilities, a pro shop, locker rooms, and a mobile snack service. The Kōena Spa, restaurants, and banquet rooms enhance the experience.
Hotel near Ski Resorts
This hotel provides a resort-style experience in Gatineau, making it suitable for travelers seeking both relaxation and access to nearby ski resorts. The hotel's amenities offer a comfortable retreat after winter sports activities.
Hotel for Honeymoon
This resort-style hotel offers a relaxing atmosphere and a range of amenities, including a spa and on-site dining. Its location just outside Ottawa provides a peaceful escape for honeymooners.
Family Friendly Hotel
The resort provides a relaxing environment with amenities suitable for families. It is well-reviewed and offers a comfortable stay.
Romantic Hotel
Its resort-like setting and beautiful grounds offer a relaxing and romantic escape. The hotel's spa and golf course provide opportunities for leisure and recreation. Its comfortable rooms and attentive service create a pleasant and memorable stay.
Hotel with Parking
This hotel provides free outdoor parking on-site for all travelers. They also have motorcoach parking available and an electric vehicle charging station.
Accessible Hotel
Chateau Cartier Hotel & Resort offers accessible facilities for individuals with reduced mobility and is a wheelchair-accessible hotel. Accessible public entrance, restrooms, fitness center, spa, business center, meeting rooms, and breakfast area are available. They also have an accessible room with a Queen bed featuring a large TV and private balcony.
4-Star Hotel
This hotel offers a luxurious experience with well-appointed rooms and a range of amenities, including a spa and golf course. It is a great choice for travellers looking for a 4 star hotel in Communauté-Urbaine-de-l'Outaouais.
Hotel with Rooms With Fireplace
Hotel with Spa
Business Hotel
Hotel with Gym
About Chateau Cartier Hotel & Resort, an Ascend Collection Resort
License: 517613
Guest Reviews
Location
Visitors appreciate the hotel's proximity to key attractions and easy access to Ottawa and Gatineau. The surrounding environment, dotted with trees and complemented by views of a well-maintained golf course, offers a peaceful escape from the bustle of city life. The area is perfect for outdoor enthusiasts due to its close proximity to walking and running trails and several golf courses.
The hotel's location also offers the benefit of being just a stone's throw away from downtown Ottawa, making it a great base for exploring the city while enjoying the quietude and beauty of the suburban landscape. The tranquility of the location, combined with the wonderful on-site restaurant and the beautiful spa facilities, create a holistic and relaxing experience.
However, it’s worth noting that the hotel’s facilities, like the pool, cater more to adults than families and some guests have found parking to be a bit challenging due to the spa's clientele. Despite these minor drawbacks, the Chateau Cartier Hotel & Resort remains a highly recommended destination for those looking to unwind in a well-located, serene environment close to Ottawa’s major attractions.
Breakfast
However, there are notable drawbacks that potential visitors should be aware of. A significant number of reviews pointed out limited breakfast options with some describing the choices as mediocre or weak despite additional costs. The breakfast restaurant's service was often criticized for being slow and understaffed, which detracted from the overall experience. Furthermore, the lack of a buffet-style breakfast and extra charges for items such as eggs and hot food added to the dissatisfaction.
Accessibility issues were also mentioned with the venue being less accommodating for wheelchair users, featuring only one wheelchair parking spot and doors that had to be opened by hand. Price was another sticking point; several guests felt that the cost of breakfast was not justifiable given the variety and quality available.
In summary, while some find the breakfast to be a delightful part of their stay, many others feel it falls short in terms of variety, service and value for money.
Dinner
Another highlight is the Kato restaurant, where diners have raved about the exceptional meals and attentive service, making it an ideal spot for special occasions like anniversaries. The Ono restaurant lounge also receives commendations for its good food, cool vibe and attentive staff, creating a delightful dining atmosphere.
Despite the overall positive feedback on food quality, some reviews point out that the menu could benefit from more variety, particularly for those dining multiple times or looking for lunchtime options. Additionally, while the cuisine has largely exceeded expectations, some guests felt misled by the restaurant being categorized under Canadian cuisine.
Overall, dining at Chateau Cartier provides a mix of delicious dishes, excellent service and a choice of pleasant atmospheres, contributing to a memorable stay at the resort.
Rooms
Beds
Cleanliness
Staff
Many reviews highlight the staff's willingness to go above and beyond, ensuring that customer service not only meets but exceeds expectations. This includes anecdotes of staff members being especially patient, helpful and accommodating. Specific mentions of individuals, such as Aziz, who is noted for his exceptional professionalism and kindness, underscore the personalized and attentive service guests experience.
Moreover, the hotel's cleanliness and overall facilities, including the spa and rooms, are often emphasized alongside the staff’s excellent service. The comfortable bedding and very clean environment add to the positive guest experience, reinforcing why the hotel's staff and environment garner such high marks.
Overall, the consistent remarks about the friendly, pleasant and helpful nature of the staff contribute significantly to the hotel's appeal, ensuring a comfortable and memorable stay for every guest.
Spa
Gym
Parking
Family
The establishment appears to lack facilities specifically designed for kids and policies prevent children from swimming, which could be a significant drawback for families looking for a child-friendly stay. Some reviewers have explicitly mentioned that the hotel is not a family establishment, highlighting the adult-oriented nature of the amenities. This sentiment extends to the breakfast packages as well, as some guests faced confusion around the number of meals included for families.
In addition, visitors looking for cleanliness and adequate supplies might find themselves disappointed; reports indicate that rooms can be dusty and may not always be stocked appropriately for the number of booked guests.
Despite the hotel's proximity to a spa and suitability for adult activities, it falls short as a destination for family-oriented vacations due to the limited activities for children and the lack of a welcoming atmosphere for younger guests.
No, Chateau Cartier Hotel & Resort, an Ascend Collection Resort doesn't have any pool.
Yes, a spa is available at Chateau Cartier Hotel & Resort, an Ascend Collection Resort.
No, Chateau Cartier Hotel & Resort, an Ascend Collection Resort doesn't allow dogs.
Yes, parking facilities are available at Chateau Cartier Hotel & Resort, an Ascend Collection Resort.
Yes, Chateau Cartier Hotel & Resort, an Ascend Collection Resort has a gym.
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