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Summary of reviewsGatlinburg Mountain Inn emerges as a commendable choice for travelers seeking a tranquil yet convenient stay in Gatlinburg. Its location is a prime highlight, nestled in a serene spot but strategically placed for easy access to main attractions, shops and restaurants, as well as proximity to hiking trails and the Great Smoky Mountains National Park. The hotel is conveniently located on the trolley route, making it simple to explore the town without the need for a car.
The rooms are generally spacious, clean and comfortable, praised for their recent renovations and modern updates. Despite some drawbacks like small bathrooms and occasional noise from thin walls, the overwhelming sentiment points to satisfaction with the overall space, cleanliness and functional amenities such as large TVs, refrigerators and microwaves. The contrast between the hotel's dated exterior and the surprisingly nice interiors often delights guests.
Cleanliness is another strong point with many guests commending the hotel's well-maintained rooms and grounds. The recent updates and renovations have refreshed the look and feel of the property, although some detailed cleaning, especially in the bathrooms, could be improved to match the high standards set by the rest of the property.
The staff at Gatlinburg Mountain Inn consistently receives high praise for their friendly, hospitable and helpful nature. Guests often note the exceptional customer service from check-in to check-out with staff going above and beyond to ensure a pleasant stay.
While the free Wi-Fi receives mixed reviews with many guests experiencing connectivity issues, the parking situation is generally seen as convenient and hassle-free with ample free parking spaces available.
The beds, however, receive varied feedback. While some guests find them comfortable and conducive to a good night's sleep, others feel the need for significant improvements in terms of mattress quality and pillow comfort.
Despite a few areas needing enhancement, particularly the Wi-Fi strength, bed comfort and bathroom maintenance, Gatlinburg Mountain Inn stands out for its cleanliness, friendly service, value for money and prime location. These attributes make it a solid choice for budget-conscious travelers and those looking to enjoy Gatlinburg’s attractions while retreating to a quiet and comfortable setting. Show more
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Categories
Hotel with Free Wi-Fi
This inn includes free Wi-Fi, allowing guests to stay connected. It offers a comfortable and convenient option for travelers seeking reliable internet access.
Cheap Hotel
Offers affordable rates and a convenient location. It provides essential amenities for a budget-conscious stay.
4-Star Hotel
This 4-star hotel provides excellent service and convenient access to local attractions. The hotel offers breakfast options.
Hotel near Ski Resorts
Hotel with Parking
Room Types
Standard Double RoomThe spacious air-conditioned double room offers a flat-screen TV, a tea and coffee maker, tumble dryer, a carpeted floor as well as mountain views. The unit has 2 beds.
Standard Queen RoomThe spacious air-conditioned double room provides a flat-screen TV, a tea and coffee maker, tumble dryer, a carpeted floor as well as city views. The unit offers 1 bed.
Guest Reviews
Location
Nestled in a tranquil spot yet strategically positioned, Gatlinburg Mountain Inn offers an excellent location for those wanting to explore Gatlinburg without the hustle and bustle. The hotel is just a short walk or drive from the main attractions, including shops, restaurants and entertainment venues. The proximity to downtown is a significant advantage, allowing guests to enjoy all the amenities and food establishments without the noise associated with the busiest areas.
Perfectly located, the hotel provides easy access to hiking trails and the Great Smoky Mountains National Park. The central yet quiet setting ensures a serene environment while remaining close enough to walk to major city highlights such as Ripley's Aquarium and Anakeesta. Additionally, the hotel stands conveniently on the trolley route, making it easy for visitors to navigate around the town without needing to drive.
The area around the hotel is peaceful with a beautiful setting on the outskirts of the city. This balance of being near downtown Gatlinburg while offering a respite from the crowds makes it an ideal choice for visitors. The comfortable location, combined with affordable rates, friendly staff and ample parking, enhances the overall experience. For those looking for a location that is both convenient and calming, Gatlinburg Mountain Inn stands out as a noteworthy option.
Rooms
Gatlinburg Mountain Inn presents a range of rooms that are generally spacious, clean and comfortable. Many guests appreciated the ample space, allowing for an excellent spread-out experience that is perfect for families or groups. The large TVs and basic amenities like refrigerators and microwaves add to the convenience.
Cleanliness is a highlight across the board with consistently positive remarks about well-maintained, newly renovated and exceptionally clean rooms. Comfort doesn’t take a backseat, as numerous guests mentioned that the rooms were comfortable, even if simple and without frills.
However, several reviewers noted that the bathrooms are small, sometimes even tiny and can come across as the less appealing part of the accommodations. Some guests found the showers confusing and the bathroom arrangements impractical with issues such as clogged vents and awkward toilet placements.
Noise seems to be a recurring issue with thin walls allowing for easy disturbance from neighboring rooms. Some rooms also had musty smells, dampness or even mildew, albeit balanced by the overall impression of cleanliness. Despite the occasional complaints about outdated or basic room features, the general sentiment leans towards satisfaction, especially considering the value offered by the hotel.
The overall experience is marked by a contrast between the dated exterior and the surprisingly nice, newly updated interiors. The staff is consistently characterized as friendly, enhancing the stay for many guests. For those looking for an affordable, no-frills stay with dependable cleanliness, Gatlinburg Mountain Inn proves a worthy choice.
Beds
The beds at Gatlinburg Mountain Inn received mixed reviews from guests. Some visitors found the beds to be comfortable, describing them as comfy, smooth and even providing the best sleep. Many appreciated the clean spot and mentioned that both the beds and pillows added to their comfort.
However, a significant number of guests felt otherwise, pointing out that the mattresses were often very uncomfortable, hard and even lumpy or springy. There were complaints about thin mattresses and beds that some described as being as hard as a rock. A few guests had to buy mattress toppers to improve their sleeping experience. Others noted that the beds weren't fluffy and that pillows could have been bigger and fluffier.
In summary, while some guests enjoyed a good night's sleep at the Gatlinburg Mountain Inn, many others felt that the beds could use significant improvements in terms of comfort and quality.
Cleanliness
Gatlinburg Mountain Inn has left a distinct impression regarding its cleanliness. Many guests have praised the facility for being very clean with special mentions of updates and renovations that have modernized the space. Rooms were frequently described as spacious, comfortable and super clean with some noting that there were no stains on the comforters and that daily housekeeping was consistent.
The property's grounds were also well-maintained and free from trash and debris. The recent renovations have been appreciated, contributing to a clean and updated look with new carpets, tile and paint adding to the hotel's fresh feel. Guests found the updated and clean rooms to be a significant plus with some highlighting the nicely decorated rooms for special occasions.
However, some feedback highlighted areas needing improvement. Several guests found the bathrooms outdated and in need of better cleaning and maintenance, pointing out issues like visible corrosion in the grout, peeling bathtubs and hair in the sink. There were occasional mentions of musty or chemical smells upon entering the rooms and some found the carpets and floor tiles sticky.
In conclusion, while Gatlinburg Mountain Inn has received numerous compliments for cleanliness and recent updates, attention to detailed cleaning, particularly in the bathrooms, could enhance guest satisfaction further.
Staff
Gatlinburg Mountain Inn is celebrated for its outstanding staff, consistently described as hospitable, friendly and helpful. Guests appreciated the warm welcome and excellent customer service from initial check-in to final departure. The team, including the owners, managers and front desk personnel, are noted for their attentive, polite and accommodating nature. Many guests highlighted specific instances where staff went above and beyond, such as assisting with car issues, providing umbrellas and sharing local information. The hotel's convenient location and reasonable pricing complement the exceptional service, making it a highly recommended stay for visitors seeking a pleasant and welcoming experience.
Wi-Fi
Despite being complimentary, the Wi-Fi at Gatlinburg Mountain Inn seems to have been a point of concern for many guests. While some experiences reported that the Wi-Fi worked fine throughout their stay, the majority mentioned issues such as slow speeds, weak signals and frequent connectivity problems. Certain guests also noted restrictions on the Wi-Fi, which impacted their ability to use the internet seamlessly. There were instances where the Wi-Fi was so unreliable that it affected the ability to connect devices like TVs. Overall, the internet experience at the hotel appears to be suboptimal with many guests wishing for a stronger and more consistent connection.
Parking
At Gatlinburg Mountain Inn, guests generally find the parking situation to be convenient and accommodating. Many appreciated the availability of plenty of free parking spaces with some even able to park multiple vehicles, such as trailers, cars and trucks, directly at the motel. Parking right outside the door was frequently mentioned, making unloading and accessing the rooms hassle-free. The garage's proximity to rooms also added to the overall convenience.
Despite these positives, some guests noted challenges with the parking layout. A few described the parking lot as tight or small, which occasionally made parking more difficult. The lot could get busy, leading to some frustration. Instances of street noise from nearby traffic and occasional difficulty navigating the hilly terrain to the main street were also mentioned.
Overall, while there are some concerns about the tight spaces and busy lot, the general consensus leans towards an acceptable and convenient parking experience with the added bonus of free parking being a notable advantage.
4 Star
Gatlinburg Mountain Inn offers guests a mixed experience with some notable highlights and areas for improvement. One of the most frequently praised aspects is the cleanliness of the hotel with many guests noting that the rooms and grounds were neat, tidy and free of debris. The rooms themselves are described as being freshly renovated and providing significant comfort, although some did note occasional issues like a damp feeling and stained towels.
While it is categorized as a highly rated inn, a few guests felt that the accommodations did not quite meet a true four-star standard. Nonetheless, the general service from the staff receives high marks for being friendly and accommodating, making interactions pleasant and personal.
In terms of facilities, the hotel features functional air-conditioning and well-maintained tubs with efficient jets. While the views from some rooms are reported to be impressive, certain basic amenities like a coffee pot in the room and reliable wifi access appear to be lacking.
The location of Gatlinburg Mountain Inn is also highlighted positively for its proximity to local parks and ease of access to hiking trails, adding to its appeal for outdoor enthusiasts. Additionally, the inn is recognized for its affordability, offering good value for the price compared to nearby competitors, making it a solid choice for budget-conscious travelers.
Overall, while there are areas for improvement, particularly in facility upkeep and additional in-room amenities, Gatlinburg Mountain Inn is acknowledged for its cleanliness, friendly service and value for money.
No, Gatlinburg Mountain Inn doesn't have any pool.
No, a spa isn't available at Gatlinburg Mountain Inn.
No, Gatlinburg Mountain Inn doesn't allow dogs.
Yes, parking facilities are available at Gatlinburg Mountain Inn.