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Summary of reviewsHoliday Inn Express - Glasgow - City Ctr Riverside by IHG, stands out among visitors for its prime location in the heart of Glasgow, offering easy access to central attractions, shopping areas, key venues and public transport. Guests find the location incredibly convenient for both leisure and business, often noting the serene environment and picturesque proximity to the River Clyde.
Reviews tend to highlight the cleanliness and comfort of the accommodations with rooms consistently maintained to high standards. The rooms are well-equipped with modern amenities, though some guests mention they can feel a bit compact and could benefit from updates. Comfort, especially the beds, is frequently praised, though a few guests found specific beds less ideal.
The hotel's breakfast receives generally positive feedback, appreciated for its variety and the benefit of being included in the room rate. While there are some calls for more diversity, particularly for dietary requirements, many visitors find the breakfast satisfactory and enjoyable. Dinner options at the hotel are praised for quality but noted as limited and somewhat pricey.
A particularly strong aspect of the guest experience is the staff, who are consistently described as friendly, helpful and professional. This high level of service greatly enhances the overall stay, making both families and individual guests feel welcome and taken care of. Families especially benefit from the hotel's accommodating nature with practical amenities and a reassuring atmosphere for children.
Amenities such as free WiFi are appreciated for their convenience, although a few guests mention issues with connectivity. The hotel also garners positive remarks for its family-friendly setup and effectiveness as a base for exploring the city's nightlife, offering both proximity to vibrant spots and a quiet retreat at night.
Overall, Holiday Inn Express - Glasgow - City Ctr Riverside provides excellent value as a three-star hotel. It combines comfort, cleanliness and a prime location with exceptional service to offer a satisfying city stay experience for both families and solo travelers. Show more
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Categories
Family Friendly Hotel
Offers great family rooms and allows dogs to stay, providing a welcome pack for them.
Dog Friendly Hotel
This hotel offers pet-friendly accommodations in a convenient city center location. It provides easy access to nearby parks and green spaces for dog walks and playtime. The hotel ensures a comfortable and hassle-free stay for guests traveling with their furry friends.
Accessible Hotel
This hotel offers wheelchair access to common/public areas.
3-Star Hotel
Located by the River Clyde, this hotel offers easy access to the city center and the SEC. It provides practical accommodation and complimentary breakfast, emphasizing convenience and affordability. The riverside location offers a pleasant environment for guests.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Room Types
Standard Double Room with Sofa Bed and Free Hot BreakfastA family room suitable for up to 2 adults and 2 children aged under 12 years. The room features a double bed and pull-out sofa bed, free WiFi, a 32-inch TV with Freeview and an en-suite bathroom with power shower.
If you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.
Standard Twin Room with Free Hot BreakfastA twin room suitable for up to 2 adults. This room features 2 single beds, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Double Room with Free Hot Breakfast - AccessibleA wheelchair accessible room suitable for up to 2 adults. This spacious room has a double bed, wider doorways and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Room with Free Hot BreakfastA standard twin or double room will be allocated to you on arrival at the hotel's discretion. Your room and bedding preference is purely a request and not guaranteed.
Standard King Room with Free Hot BreakfastThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
The Holiday Inn Express - Glasgow - City Centre Riverside garners praise for its prime location, making it a top choice for visitors keen to explore the heart of the city. The hotel is conveniently situated within walking distance to central attractions, shopping areas like Buchanan Street and key venues such as OVO Hydro and Barrowlands. Guests appreciate its nearness to public transport hubs including major train stations, facilitating easy access to both local adventures and farther travels. The proximity to the River Clyde provides scenic walks and a serene backdrop.
Despite being just at the edge of the hustle and bustle, the hotel offers a peaceful retreat with clean, comfortable accommodations. Many reviews highlight the excellent value for money, especially noting the inclusive breakfast. The presence of nearby restaurants, bars and a cozy pub next door enhances the convenience for dining and nightlife.
For those visiting Glasgow for work or events, the hotel’s central location is described as ideal, combining accessibility with a tranquil setting. Parking availability is a bonus for those driving and the hotel’s advantageous spot near key city areas garners repeated commendations from guests. Overall, the Holiday Inn Express - Glasgow - City Centre Riverside stands out for its superb location, blending comfort with convenience in a vibrant urban setting.
Breakfast
Breakfast at the Holiday Inn Express - Glasgow - City Ctr Riverside by IHG, receives mixed reviews with a noticeable tilt towards positive experiences. Many guests commend it for being "great," "very good," and "delicious," appreciating the variety and quality offered. The inclusion of breakfast in the room rate is often highlighted as a significant perk providing good value for money. Highlights include the fresh and hot food, a decent range of options including hot and cold items and the convenience of a buffet-style setup, which allows guests to take as much or as little as they want. Families, including children, seem to particularly enjoy the plentiful choices and the attentiveness of the breakfast staff.
However, there are notable criticisms that cannot be ignored. Some guests find the breakfast "disappointing" or "basic," indicating a desire for more variety, especially for vegetarians and specific dietary needs. Repetitive items over consecutive days and occasional issues with the freshness and quality of specific items like sausages, scrambled eggs and orange juice are common complaints. The breakfast area can sometimes become very busy and crowded, leading to a less enjoyable experience for some guests.
Despite these downsides, the majority opinion leans towards a satisfactory and often enjoyable breakfast experience, making it a reliable start to the day for most visitors. The combination of good food, ample choices and attentive service seems to hit the mark more often than not, ensuring that breakfast at this hotel leaves a positive impression on most guests.
Dinner
Guests who dined at the Holiday Inn Express - Glasgow - City Ctr Riverside generally found the food to be good, praising the quality of their meals. However, there were mixed feelings about the overall dining experience. Many appreciated the option to dine at the hotel, enjoying meals like pizza, but some felt the prices were on the higher side. The bar offered meals, though the selection, especially for dinner, was rather limited. Several guests noted the bar drinks were overpriced with significant markups on items like wine. There were mentions of a desire for more extensive evening meal options and the availability of food later at night. Overall, while the quality of food was commendable, improvements could be made in terms of menu variety and pricing.
Rooms
When it comes to rooms at the Holiday Inn Express - Glasgow - City Ctr Riverside, guests frequently appreciate the high standards of cleanliness, noting that the rooms are consistently well-maintained and spotless. Comfort is another consistent theme with many highlighting the comfortable beds and modern, functional room facilities that cater to a variety of needs.
Guests praise the spaciousness of certain rooms, particularly family and twin rooms, though some guests also mentioned that standard and smaller rooms can feel quite compact. While many find the room size adequate, especially for short stays, others have pointed out a lack of storage options and the absence of drawers as minor inconveniences.
The overall maintenance of the rooms is frequently noted with several guests commenting on how well the rooms are tidied and cleaned daily. However, some guests did mention the rooms and decor appear dated and could use an update. Despite this, the overall ambiance in the rooms was well-received with good natural light and sufficient amenities, including free WiFi, multiple electrical sockets and useful toiletries.
Specific issues noted by some guests include heating problems, where the rooms took too long to warm up or felt too cold. Noise levels varied with many rooms being quiet, while a few guests reported noise from adjacent rooms or the street.
In summary, the rooms at this Holiday Inn Express are generally comfortable, clean and equipped with all the necessary facilities, making them well-suited for short city stays. While there are some areas for improvement – particularly in terms of room updates and temperature control – the overall guest experience remains positive.
Beds
At the Holiday Inn Express - Glasgow - City Ctr Riverside, guests frequently comment on the comfort of the beds. Many reviews highlight that the beds are comfy, cozy and provide a good night's sleep. The bed linens are noted as clean and fresh, adding to the overall sleeping experience. Multiple guests describe the beds as very comfortable or even exceptional, making for a restful stay.
Though most feedback on the beds is positive, there are occasional mentions of beds being too soft or too firm and a few remarks about uncomfortable sofa beds. Some guests find the mattresses in pull-out beds to be less than ideal and others mention that certain beds were narrow or on the smaller side.
Overall, the majority of guests appear to be satisfied with the comfort and quality of the beds, making them a standout feature of the hotel accommodations. The rooms themselves are described as clean and comfortable, contributing to a pleasant stay for visitors.
Cleanliness
The Holiday Inn Express - Glasgow - City Ctr Riverside by IHG, consistently impresses visitors with its high standards of cleanliness. Guests frequently commend the hotel for its spotless rooms and well-maintained facilities. Many reviews highlight the impeccable housekeeping, noting that rooms are kept very clean each day and that linens and bathrooms are immaculate. The property itself is described as being organized very well with an overall clean and tidy appearance.
Visitors appreciate the clean, comfortable and modern accommodations, mentioning that rooms are not only spacious but also consistently fresh and airy. Public areas, such as corridors and breakfast seating, also receive praise for their cleanliness and tidy presentation. Despite a few mentions of minor housekeeping oversights, the general consensus is that the hotel maintains a high standard of hygiene and cleanliness, ensuring a comfortable and pleasant stay.
Staff
At the Holiday Inn Express - Glasgow - City Ctr Riverside by IHG, the staff constantly receive high praise from guests for their exceptional service. Guests consistently describe the staff as friendly, helpful and welcoming. The reception team stands out for its cheerful and professional demeanor, adeptly managing busy periods with grace and efficiency. Across various departments—including housekeeping, dining and maintenance—staff members are noted for their politeness and attentiveness.
Visitors appreciate the staff's willingness to go the extra mile, whether it's providing useful local information, promptly addressing issues or accommodating specific needs. The team’s professionalism and warmth create a welcoming atmosphere that enhances the overall guest experience. Whether greeting guests with smiles, assisting with queries or ensuring rooms are clean and comfortable, the staff’s supportive and friendly nature shines through, making stays memorable.
In summary, the staff at this hotel exemplifies outstanding customer service, characterized by their friendliness, efficiency and a genuine desire to ensure guests have a pleasant stay.
Wi-Fi
The wifi at the Holiday Inn Express - Glasgow - City Ctr Riverside by IHG, generally receives positive feedback from guests. Many appreciate the fact that it is free and families with children particularly highlight how much the kids enjoyed the complimentary service. Several reviews mention that the wifi was good, fast and reliable, making it convenient for guests to stay connected during their stay. Some guests, however, did experience issues such as weak signals and occasional connection problems, though these seem to be less common. Despite some instances of weak internet and poor security concerns, the overall consensus suggests that the hotel's wifi is satisfactory for most guests with free high-quality service being a notable positive aspect of the stay.
Family
Holiday Inn Express - Glasgow - City Ctr Riverside is frequently praised for its family-friendly atmosphere, making it a great choice for family stays. Many guests have highlighted its welcoming environment and accommodating staff, indicating that the hotel is well-suited for families with children. Several reviews specifically mention the family rooms, noting that they are clean, comfortable and well-organized, although some found them a little snug for a family of four.
Families appreciate the convenience of amenities such as a microwave in the lobby and the availability of extra towels and beds, which cater to the needs of children. The breakfast offerings are extensive with plenty of options, ensuring a good start to the day for both adults and kids. The staff's efforts to ensure every family found a table at breakfast time were also well-received.
Safety is a recurring theme with multiple reviews mentioning that both children and parents felt secure during their stay. While some families noted that the rooms could be a bit congested, especially when accommodating multiple kids, the overall consensus is that the rooms are comfortable and practical for short stays.
In summary, the Holiday Inn Express - Glasgow - City Ctr Riverside is a child-friendly hotel that provides a positive family experience through its friendly service, practical amenities and overall family-oriented environment. Though some rooms may feel a bit compact, the hotel's features and staff accommodations generally contribute to a pleasant and comfortable family stay.
Nightlife
The Holiday Inn Express - Glasgow - City Ctr Riverside enjoys praise from guests for its proximity to the vibrant nightlife of Glasgow. The hotel's central location positions visitors within minutes of various nightlife spots, making it an ideal choice for those looking to explore the city's bustling bar scene and enjoy live music in nearby venues. Many guests highlighted the ease of accessing shopping and entertainment options, further adding to the convenience of the stay.
Despite the occasionally mentioned noise from pubgoers, the accommodation generally offers a peaceful respite at nighttime with nearby pubs quieting down around 11 pm. This balance of accessibility and tranquility makes the hotel a favorable option for a city trip, especially for those planning a night out in Glasgow. With its close proximity to Merchant City and other central areas renowned for their vibrant nightlife, the hotel serves as a perfect base for a city stopover or a concert visit, ensuring that guests are never far from the action.
3 Star
Holiday Inn Express - Glasgow - City Ctr Riverside delivers on its promise as a reliable three-star hotel, providing excellent value for money. The hotel shines with its comfortable accommodations and friendly, helpful staff, ensuring a pleasant stay for all guests. Its prime location adds to its appeal, making it a convenient choice for those exploring Glasgow.
Guests appreciate the cleanliness and modern amenities which are in line with what one would expect from a Holiday Inn Express. While it may not offer the luxury found in higher-starred hotels, it excels as a budget-friendly option, maintaining an excellent standard of cleanliness and convenience.
The hotel has repeat customers who value the predictable quality and the good value for the price. Some reviews noted that the hotel could benefit from updates but overall rated it positively as a reliable three-star establishment ideal for budget-conscious travelers, including families traveling with kids.
Accessible
The Holiday Inn Express - Glasgow - City Ctr Riverside, an IHG Hotel, is highly praised for its excellent accessibility for guests with disabilities. The hotel's location is noted for being easily accessible, providing convenient access to various parts of the city, including the city center, river banks and nearby train station. Guests have found that getting around both within the hotel and around the city is straightforward and stress-free.
Though some guests pointed out that the accessible bathroom could be cramped and hazardous, the overall feedback highlights the accessibility of the hotel's rooms and facilities. Additionally, guests appreciated the helpful staff who contributed to a positive experience during their stay.
Despite the absence of a dedicated underground parking facility, the hotel's strategic location within a walkable distance to the town center and other transportation options makes it an attractive choice for travelers. Overall, the combination of good access, great location and accommodating staff positions the Holiday Inn Express as a suitable option for guests with accessibility needs.
Dog Friendly
Holiday Inn Express - Glasgow - City Ctr Riverside by IHG, is a highly accommodating choice for travelers with pets. Guests appreciated the welcoming atmosphere for their dogs with many highlighting the pet-friendly amenities and courteous staff. Housekeeping's efforts to provide doggie bags and ensure a tidy environment were well received. Pet owners were pleased with the efficient service, especially when requesting items like dog bowls, which were promptly provided in family rooms.
The hotel staff, including those at reception, were noted for their friendliness and willingness to engage with guests' pets, making the experience enjoyable. Pets are welcomed upon arrival, often with a treat, making them feel at home. Despite some minor details like the pet policy not being clearly stated, overall, the pet-friendly environment and clean facilities left a positive impression on visitors. The ability to accommodate various types of dogs, including larger breeds like greyhounds, further emphasizes the inclusive nature of the hotel's pet policies.
No, Holiday Inn Express - Glasgow - City Ctr Riverside by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express - Glasgow - City Ctr Riverside by IHG.
Yes, Holiday Inn Express - Glasgow - City Ctr Riverside by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express - Glasgow - City Ctr Riverside by IHG.
No, Holiday Inn Express - Glasgow - City Ctr Riverside by IHG doesn't have a gym.