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Summary of reviewsPelicans Motel San Remo is celebrated for its excellent location, offering convenient access to attractions such as Philip Island and the town's center, providing a peaceful yet central base for exploring the area. Visitors are drawn to the quiet atmosphere and proximity to nature, including the San Remo foreshore and pelican feeding bay. The motel is well-placed for events at the Philip Island Grand Prix track, with local amenities like grocery shops easily accessible. Guests frequently commend the motel's strategic position alongside clean, comfortable rooms that offer good value for money, complemented by ample car parking and welcoming staff.
The spacious rooms, equipped with microwaves, refrigerators, and other basics, are mostly appreciated for their cleanliness and comfort, although some reviews suggest that updates to the décor and ventilation could enhance the experience. Despite minor maintenance issues reported in smaller rooms, the overall blend of convenience and tranquility provides a straightforward choice for travelers.
Staff are consistently praised for their friendliness and helpfulness, greatly enriching the guest experience. Their warm welcome and eagerness to assist create a positive atmosphere, even though occasional absences during check-in or check-out are noted. The customer service is considered a standout element of a stay at Pelicans Motel, contributing significantly to the satisfaction of guests.
Overall, while the property shows signs of aging, cleanliness is maintained adequately to ensure comfort. Despite noted areas for improvement, including minor dust issues in bathrooms and ceiling fans, guests find the accommodations fitting for a budget-friendly stay. However, the advertised free Wi-Fi often proves unreliable, leading to some dissatisfaction. Enhancements in internet connectivity would benefit guests requiring reliable access. Similarly, while beds are generally comfortable and clean, experiences vary, with some finding them too hard or uncomfortable. Nevertheless, the comfortable bedding noted by numerous guests adds value to the price-performance ratio.
Pelicans Motel San Remo delivers a rewarding stay for visitors exploring the region, benefiting from its advantageous location, amiable staff, and essential comforts, despite needing improvements in some areas such as Wi-Fi service and room furnishings.
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