The Hotel Serene Glendale Peoria, Surestay Collection by Best Western
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Summary of reviewsThe Hotel Serene Glendale Peoria, Surestay Collection by Best Western enjoys a largely positive reputation among its guests, primarily due to its prime location, accommodating staff, comforting beds and refreshing pool. Nestled conveniently near Arrowhead Mall, numerous dining options and major attractions like the Cardinals stadium, the hotel's location is highly praised. Guests appreciate the easy access to amenities, attractive pricing and the safe, quiet environment perfect for relaxation and entertainment.
The rooms at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western are generally well-received. Many guests find them clean, modern and spacious with comfortable beds that stand out as a major highlight. Having amenities like microwaves, mini-fridges and pool proximity adds an extra layer of convenience. Despite sporadic issues with cleanliness and aging furniture, the rooms still manage to impress due to their overall comfort and modern feel.
Cleanliness, while praised by many, shows some inconsistencies. Numerous guests find the rooms nice, clean and well-maintained; however, some noted lapses in housekeeping and specific hygiene issues. Incidents such as dirty floors and stained bedding underscore the need for more consistent cleaning practices.
The staff at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western generally garners positive reviews for their friendliness, helpfulness and efficiency. Front desk and cleaning staff often earn commendations for their stellar service, contributing to a welcoming atmosphere. Nonetheless, a few guests reported negative interactions, indicating room for improvement in some customer service aspects.
The hotel's pool is celebrated for its 24-hour availability, clean surroundings and unique color-changing light that enhances the swimming experience. Occasional mentions of required maintenance do not overshadow the pool's overall appeal as a soothing end to the day.
While the breakfast service faces considerable criticism for its minimal options and inconsistent availability, affecting the overall stay experience, the hotel's positives, including its location, comfortable rooms and accommodating staff, help maintain a generally favorable impression among guests. Improvements in breakfast offerings and consistent upkeep could significantly boost guest satisfaction at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
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The rooms at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western are generally well-received. Many guests find them clean, modern and spacious with comfortable beds that stand out as a major highlight. Having amenities like microwaves, mini-fridges and pool proximity adds an extra layer of convenience. Despite sporadic issues with cleanliness and aging furniture, the rooms still manage to impress due to their overall comfort and modern feel.
Cleanliness, while praised by many, shows some inconsistencies. Numerous guests find the rooms nice, clean and well-maintained; however, some noted lapses in housekeeping and specific hygiene issues. Incidents such as dirty floors and stained bedding underscore the need for more consistent cleaning practices.
The staff at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western generally garners positive reviews for their friendliness, helpfulness and efficiency. Front desk and cleaning staff often earn commendations for their stellar service, contributing to a welcoming atmosphere. Nonetheless, a few guests reported negative interactions, indicating room for improvement in some customer service aspects.
The hotel's pool is celebrated for its 24-hour availability, clean surroundings and unique color-changing light that enhances the swimming experience. Occasional mentions of required maintenance do not overshadow the pool's overall appeal as a soothing end to the day.
While the breakfast service faces considerable criticism for its minimal options and inconsistent availability, affecting the overall stay experience, the hotel's positives, including its location, comfortable rooms and accommodating staff, help maintain a generally favorable impression among guests. Improvements in breakfast offerings and consistent upkeep could significantly boost guest satisfaction at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
Hotel with Parking
This hotel provides parking. It is located within a 15-minute drive of State Farm Stadium and Peoria Sports Complex. There is an outdoor pool, and full breakfast is available daily.
Accessible Hotel
This hotel offers ADA accessible rooms with closed caption TV, flashing door knockers, lever handles, light switches at wheelchair height, and roll-in showers. Bathrooms feature accessible toilet seats, adjustable height hand-held shower wands, and 32-inch wide doors. Accessible parking and TTY devices are also available.
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western is a well-regarded choice for travelers seeking a prime location combined with good value. The hotel is conveniently positioned near a wide array of shopping and dining options, including the nearby Arrowhead Mall and numerous restaurants, making it a perfect spot for those who enjoy easy access to amenities. Guests appreciate its close proximity to major attractions like the Cardinals stadium and easy access to highways, boosting its appeal for both leisure and business visitors. The location is described as both safe and quiet, offering a comfortable environment for relaxation while being just steps away from an abundance of shops and entertainment venues. Overall, The Hotel Serene Glendale Peoria, Surestay Collection by Best Western's strategic placement ensures guests can enjoy a multitude of conveniences right on their doorstep, complemented by a fair price and clean, comfortable accommodations.
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western appears to struggle significantly when it comes to breakfast offerings with many guests highlighting the absence or subpar quality of the service. Numerous reviews mention that there was no breakfast available at all or only very minimal options provided such as coffee or muffins and yogurt, lacking nutritional variety. Some guests noted the absence of breakfast despite its advertisement or inclusion in the booking. Others suggested the need for a broader selection, such as fruits, cereals, pastries or donuts, to enhance the experience. There were instances where guests were misinformed about breakfast timings or found no service due to ongoing renovations. Overall, the feedback on the breakfast service reflects a clear need for improvement and better communication to meet guest expectations.
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western offers a mixed bag of experiences regarding its rooms with numerous positive highlights. Many guests found the rooms to be very nice, clean and modern. The spaciousness of the rooms was frequently noted with several guests appreciating the large-sized and tidy accommodations. The comfort of the beds garnered much praise with guests finding them clean and comfortable. Some guests enjoyed the well-arranged layouts and the modern feel of the recently updated rooms.
However, there were issues that detracted from the overall experience. Several guests reported problems with cleanliness, such as smoke smells in non-smoking rooms and occasional lapses where the rooms were not as clean upon repeat visits. The furniture and bed frames showed significant signs of wear, contributing to a sense of the property being run down. The bathrooms were often small and sometimes had odd scents and a few guests found specific rooms stuffy or noisy.
Despite these shortcomings, the room's availability with features like microwaves, mini-fridges and proximity to the pool added a layer of convenience for some visitors. Staff interactions were generally positive, contributing to an easier overall experience. The transition of the hotel to its new branding as a "boutique hotel" left some guests unimpressed, noting it as not significantly different from its previous iteration as the Quality Inn. Overall, while there are areas for improvement, the comfortable beds and modern, spacious rooms stand out as key strengths of The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
Travelers frequently commend The Hotel Serene Glendale Peoria, Surestay Collection by Best Western for its comfortable beds, which many guests have found to be a highlight of their stay. Visitors mentioned that the beds are spacious, clean and equipped with clean sheets, contributing to a restful sleep environment. Additionally, some rooms offer amenities like a fridge, microwave and coffee maker, adding to the overall convenience.
However, not all comments are entirely positive. A few guests noted issues with the beds, such as occasional squeaking, mattresses shifting easily and some beds not being perfectly flat. Despite these minor drawbacks, the consensus remains that the beds are comfortable and contribute significantly to the overall positive experience at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western presents a mixed bag when it comes to cleanliness, though there are some strong positives. Many guests found their rooms to be nice, clean and spacious with special mentions of the cleanliness of the showers and restrooms. Beds garnered praise for being comfortable and several reviewers found the overall property to be clean. Some guests noted that the rooms were tidy and well-maintained, aligning with the positive remarks about the hotel's cleanliness in general.
However, it's important to acknowledge notable drawbacks. Common complaints included inconsistencies in room cleaning with some rooms being described as dirty or only partially made up. Issues with cleanliness extended to specific problems like dirty floors, stained bedding and unclean bathrooms. Tellingly, some incidents like the presence of a bloody towel or smoke detectors being removed added to the negative sentiments. Additionally, the exterior of the property was seen as decent but in need of upkeep and several guests cited interactions with long-term residents that contributed to an overall "sketchy" vibe.
While the hotel manages to impress some with its clean and spacious rooms, the inconsistent housekeeping and specific hygiene issues suggest a need for improvement to meet all guests' standards.
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western's staff has received a mix of reviews from its guests. Many have praised the staff for being friendly, helpful and accommodating. Specific mentions highlight the fast and efficient service provided by the front desk employees and commend the night staff for going above and beyond to assist guests. The cleaning staff has also been noted for their excellent service, ensuring guest satisfaction after initial complaints.
Several guests found the staff, including both the front desk and management, to be exceptionally pleasant and deserving of recognition for their efforts. The overall environment created by the staff is described as very welcoming, contributing positively to the guest experience.
However, not all feedback was positive. Some guests experienced rudeness, particularly from certain front desk and morning staff members, which has led to suggestions for retraining in customer service and hospitality. Despite these reports, the general sentiment towards the staff tends to be more favorable with many guests appreciating their courtesy and dedication.
The Hotel Serene Glendale Peoria, Surestay Collection by Best Western offers a pool experience that guests have generally found pleasing and refreshing. The pool is a standout feature due to its color-changing light, creating an enjoyable ambiance for swimmers at any time of day, especially since it is open 24 hours with towels provided. Despite a few mentions of needing additional cleaning and occasional chlorination, guests appreciated the pool's soothing qualities after a long day. The pool area, described as clean and nice, provides a peaceful environment for relaxation.
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Location
Breakfast
Rooms
However, there were issues that detracted from the overall experience. Several guests reported problems with cleanliness, such as smoke smells in non-smoking rooms and occasional lapses where the rooms were not as clean upon repeat visits. The furniture and bed frames showed significant signs of wear, contributing to a sense of the property being run down. The bathrooms were often small and sometimes had odd scents and a few guests found specific rooms stuffy or noisy.
Despite these shortcomings, the room's availability with features like microwaves, mini-fridges and proximity to the pool added a layer of convenience for some visitors. Staff interactions were generally positive, contributing to an easier overall experience. The transition of the hotel to its new branding as a "boutique hotel" left some guests unimpressed, noting it as not significantly different from its previous iteration as the Quality Inn. Overall, while there are areas for improvement, the comfortable beds and modern, spacious rooms stand out as key strengths of The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
Beds
However, not all comments are entirely positive. A few guests noted issues with the beds, such as occasional squeaking, mattresses shifting easily and some beds not being perfectly flat. Despite these minor drawbacks, the consensus remains that the beds are comfortable and contribute significantly to the overall positive experience at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
Cleanliness
However, it's important to acknowledge notable drawbacks. Common complaints included inconsistencies in room cleaning with some rooms being described as dirty or only partially made up. Issues with cleanliness extended to specific problems like dirty floors, stained bedding and unclean bathrooms. Tellingly, some incidents like the presence of a bloody towel or smoke detectors being removed added to the negative sentiments. Additionally, the exterior of the property was seen as decent but in need of upkeep and several guests cited interactions with long-term residents that contributed to an overall "sketchy" vibe.
While the hotel manages to impress some with its clean and spacious rooms, the inconsistent housekeeping and specific hygiene issues suggest a need for improvement to meet all guests' standards.
Staff
Several guests found the staff, including both the front desk and management, to be exceptionally pleasant and deserving of recognition for their efforts. The overall environment created by the staff is described as very welcoming, contributing positively to the guest experience.
However, not all feedback was positive. Some guests experienced rudeness, particularly from certain front desk and morning staff members, which has led to suggestions for retraining in customer service and hospitality. Despite these reports, the general sentiment towards the staff tends to be more favorable with many guests appreciating their courtesy and dedication.
Pool
Yes, The Hotel Serene Glendale Peoria, Surestay Collection by Best Western has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
No, The Hotel Serene Glendale Peoria, Surestay Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
No, The Hotel Serene Glendale Peoria, Surestay Collection by Best Western doesn't have a gym.
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