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Summary of reviewsThe Holiday Inn Grand Rapids Downtown by IHG presents an exceptional choice for visitors seeking both leisure and business accommodations. Nestled in the heart of downtown Grand Rapids, the hotel offers easy access to a wide range of attractions, including prominent museums and event centers. Its central location is complemented by an efficient shuttle service and abundant free parking, making it an especially convenient option for commuters and travelers alike.
Guests frequently commend the hotel's dining experiences, particularly the breakfast and on-site restaurant, Burger Theory. The breakfast is noted for its generous portions and excellent value, while the restaurant receives praise for its flavorful and reasonably priced meals, enhancing the overall dining satisfaction. The friendly and attentive staff further elevate the dining experience, ensuring guests feel welcome and cared for during their stay.
The quality of accommodations stands out, with rooms frequently described as clean, modern, and comfortable. Visitors appreciate the thoughtful amenities and exceptional comfort provided by the beds, which contribute to a restful night's sleep. Despite some notes on room size, effective layouts ensure comfort and convenience for all guests.
Cleanliness and maintenance are prominent highlights, with both private and shared spaces consistently being well-kept and visually appealing. The attentive, professional staff further ensure a welcoming atmosphere, making guests feel valued. For families, the hotel offers a range of benefits, including a pool and kid-friendly dining options, which cater effectively to the needs of visitors with children.
Business travelers will find the hotel's location and services cater effectively to their needs, with convenient transportation options and professional staff support. Ample parking and modern facilities enhance the overall value of staying at this well-rated three-star hotel.
In summary, the Holiday Inn Grand Rapids Downtown by IHG consistently delivers a clean, comfortable, and welcoming experience, making it a highly recommended choice for anyone visiting the area. Show more
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Categories
Family Friendly Hotel
This Holiday Inn is located downtown, providing easy access to family attractions and restaurants. It has an indoor pool. The hotel offers standard amenities suitable for a family stay.
Hotel near Nightlife Spots
This hotel is conveniently located in downtown Grand Rapids, making it easy to access nearby nightlife and entertainment options. While specific details regarding on-site nightlife are limited, its central location ensures guests are close to various bars and restaurants.
Business Hotel
This Holiday Inn offers flexible venues for meetings and events, along with catering services. It provides free parking and free Wi-Fi, beneficial for business travelers.
Hotel with Parking
This Holiday Inn in downtown Grand Rapids offers parking. It is centrally located and provides convenient parking for guests exploring the city's attractions.
Accessible Hotel
This hotel is recognized as offering accommodations and services for guests with accessibility needs.
Hotel with Gym
Features a fitness center equipped with standard machines and free weights. Offers a reliable option for guests seeking exercise facilities.
3-Star Hotel
This eco-conscious hotel offers comfortable accommodations and is conveniently located near attractions like the Grand Rapids Art Museum and the Gerald Ford Presidential Museum. It features dining at Burger Theory, an indoor pool, and a fitness center.
Hotel with Indoor Pool
This downtown hotel offers an indoor pool for guest use. A spa tub is also available alongside the pool.
Hotel with Heated Pool
Guests can enjoy an indoor pool and a hot tub at this downtown hotel. The indoor pool area is available for leisure and relaxation.
Hotel with Swimming Pool
Heated Pool Indoor Pool
Room Types
Standard RoomFeaturing a TV with satellite channels, this room also includes tea and coffee-making facilities.
Premium King RoomFeaturing a TV with satellite channels, this room also includes tea and coffee-making facilities. A sofa bed is also provided.
Standard King Room with City ViewCorner location with city view, this room features a TV with satellite channels, this room also includes tea and coffee-making facilities. A microwave and refrigerator are also provided.
King Room - Disability AccessThis room has grab bars in tub, Wi-Fi access to a 32-inch flat-panel TV with premium channels like HBO and ESPN2.
Studio Queen Room with Hearing Accessible Tub - Non-SmokingFeaturing a TV with satellite channels and disability accessible bath tub with grab bars.
Standard Queen Room with Communications Accessible Roll-In ShowerFeaturing a TV with satellite channels, this room also includes roll-in shower and tea-coffee making facilities.
King Room - Hearing AccessibleThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Standard King RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Standard Room with Two Queen BedsThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a flat-screen TV with satellite channels, a wardrobe, a carpeted floor and heating. The unit offers 2 beds.
Standard King Room - Mid FloorProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 1 bed.
2 Queen Standard Room City ViewProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 2 beds.
Standard Room with Two Queen Beds - Communications Accessible TubThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Premium King Room - Communication AccessibleThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a flat-screen TV with satellite channels, a wardrobe, a carpeted floor and heating. The unit offers 1 bed.
Premium King Room with Communications Accessible TubThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Holiday Inn Grand Rapids Downtown by IHG boasts an undeniably prime location that distinguishes it as a major asset for visitors. Nestled in the heart of downtown Grand Rapids, this hotel offers seamless access to a myriad of attractions, including museums such as the Gerald Ford Presidential Museum, event centers like Van Andel Arena, and various dining and entertainment venues. Guests appreciate the ease of walking to nearby sites, ensuring a convenient experience for those attending concerts, conventions, or other events. Furthermore, the presence of an efficient hotel shuttle adds an extra layer of convenience, allowing guests to explore nearby highlights without hassle. With easy access to the highway and abundant free parking, the hotel caters to commuters and travelers alike. Whether it's the central proximity to the vibrant downtown nightlife or the beautiful views of the river walk, the Holiday Inn Grand Rapids Downtown delivers on location, enabling guests to immerse themselves fully in the Grand Rapids experience.
Breakfast
The breakfast experience at the Holiday Inn Grand Rapids Downtown by IHG consistently impressed guests with its quality and value. Many praised the flavorful meals, noting that the breakfast provided was not the typical continental fare but rather a full sit-down meal, served with generous portions and excellent choice selections, including dishes like french toast. Guests frequently highlighted the great value offered by the breakfast vouchers, particularly the $5 or $10 per person deal, which was considered well worth the cost for the delicious meals. Some even described it as the best part of their stay or the best hotel breakfast ever.
The hotel provides various options for breakfast arrangements, including on-site dining and room service, with some guests choosing to pre-purchase breakfast vouchers at check-in, thereby guaranteeing a superb meal at a discounted price. While breakfast was not universally included in the room rate, the ability to purchase or add a breakfast option was appreciated and deemed a convenient feature. There were some mixed reviews regarding service speed, but overall, the quality and value of the breakfast were prominent themes, making it a noteworthy aspect of the hotel experience.
Dinner
Holiday Inn Grand Rapids Downtown by IHG offers a dining experience that is both satisfying and convenient at the on-site restaurant, Burger Theory. Guests frequently praise the restaurant for its flavorful offerings, with burgers and various other menu items receiving commendation, making it a solid choice for those looking to have a delicious meal without venturing far from their accommodations. Patrons find the food to be not only delectable but also reasonably priced, a rare blend in typical hotel dining scenarios.
Despite occasional comments on specific items like chicken tenders, the overall consensus highlights a diverse menu that can cater to wide-ranging tastes within a group, ensuring everyone can find something to enjoy. Whether one chooses to indulge in room service, benefiting from the efficient assistance of dedicated staff like Carlo, or opts to dine-in at the restaurant, the experience is elevated by attentive service.
Families can enjoy added perks with vouchers providing free kids’ meals, while others can take pleasure from the array of flavors on offer, complemented by the welcoming ambiance of the dining space. For guests looking to unwind, the restaurant serves as a great spot to grab a bite and a drink alongside other leisure facilities of the hotel such as a hot tub. Overall, Burger Theory stands out as a favorable option within the hotel, contributing to a well-rounded stay in Grand Rapids.
Rooms
The 'Holiday Inn Grand Rapids Downtown by IHG' offers a predominantly positive experience in terms of room quality, with guests frequently highlighting the cleanliness and comfort of their accommodations. Many found the rooms to be clean, modern, and well-prepared with a pleasant and updated aesthetic. The beds and pillows received praise for their exceptional comfort, contributing to an overall restful stay. Amenities like a fridge, microwave, and ample USB ports add convenience for travelers. Although some noted the rooms and bathrooms were on the smaller side, the layout is considered efficient, allowing multiple people to use the space comfortably. The hotel's convenient location close to local attractions and friendly staff further enhances the visitor experience. Overall, the establishment is described as a clean, welcoming place to stay, making it a reliable choice for guests visiting Grand Rapids.
Beds
The Holiday Inn Grand Rapids Downtown by IHG consistently impresses guests with the quality of its beds. Visitors frequently highlight the exceptional comfort provided by the hotel's beds and bedding. The beds are described as super comfy, extremely soft, and outfitted with quality linens, ensuring a restful night's sleep. The use of blackout blinds enhances the sleep experience by providing a dark and serene environment. Guests also commend the hotel for its clean and fresh-scented bedding, contributing to an overall pleasant stay. Located conveniently near the Van Andel Arena, the hotel offers both a prime location and outstanding value, further complemented by the inclusion of free overnight parking.
Cleanliness
The Holiday Inn Grand Rapids Downtown by IHG consistently impresses guests with its high standards of cleanliness and modern facilities. Visitors frequently note the spotless condition of both the rooms and shared spaces. The establishment is not only described as very clean but also well-maintained, with a sleek and updated design that enhances the overall guest experience. This attention to cleanliness extends from the lobby, noted for its fresh and pleasant scent, to the well-appointed and modern rooms that ensure comfort. Many appreciate the friendly and helpful staff, which adds to the welcoming atmosphere of the hotel. Conveniently located, the hotel provides easy access to attractions while offering a relaxing and enjoyable stay. Guests also highlight the seamless organization and excellent facilities, making it a highly recommended choice for a clean and comfortable experience.
Staff
The staff at the Holiday Inn Grand Rapids Downtown by IHG consistently receives high praise for its exceptional customer service. Guests frequently use adjectives like amazing, exceptional, and outstanding to describe their interactions, highlighting the staff's friendliness, professionalism, and helpfulness. The front desk staff is often commended for being welcoming and knowledgeable, making check-in a seamless experience. Specific staff members, such as Nate, Aaasiyah, and AJ, are acknowledged for their superior service, contributing to a warm and accommodating atmosphere. Whether it's providing local recommendations or ensuring the overall comfort of guests, the team is responsive and attentive. Overall, the positive reviews emphasize a consistent theme of friendliness, courtesy, and accommodation, making guests feel genuinely valued during their stay.
Pool
The pool area at Holiday Inn Grand Rapids Downtown by IHG offers a satisfying and enjoyable experience, particularly for families with children. Many guests appreciated the cleanliness and maintenance of the pool and hot tub, noting that both areas were well-kept and visually appealing. The pool's warmth was a highlight for several visitors, providing a comfortable environment for relaxation and fun. Children, in particular, seemed to have a great time, reveling in the pool and hot tub. Despite some critiques regarding size and temperature variations, most guests had a pleasant experience, with several expressing affection for the pool. Overall, the pool area is a valued amenity contributing to the hotel’s appeal.
Parking
Holiday Inn Grand Rapids Downtown by IHG stands out for its exceptional parking amenities, consistently earning praise from guests. The hotel offers an ample and spacious parking lot, making parking hassle-free and convenient for visitors. A significant highlight is the availability of free parking, a rare perk in the downtown area that guests greatly appreciate. This feature not only adds convenience but also enhances the overall value of staying at this hotel. Guests highlighted the easy access to parking, which eliminates the need for searching around for a spot. As an added benefit, the property's newly renovated facilities and proximity to downtown attractions make the free parking an even more attractive bonus. Whether it's the efficiency of having parking included or the abundance of spaces available, this hotel successfully caters to the needs of travelers looking for stress-free parking solutions in the heart of Grand Rapids.
Family
Situated conveniently near the Ford Presidential Library, Holiday Inn Grand Rapids Downtown offers a mix of amenities and activities that can cater well to families with children. The hotel makes efforts to accommodate families by providing complimentary bikes, early check-ins, and even a shuttle service that proves to be a relief for parents managing tired little ones.
Children seem to particularly enjoy the hotel's swimming facilities, including a pool and a hot tub, which can be a perfect activity after a day exploring the city. Additionally, families can benefit from meal vouchers, allowing kids to eat for free with dinner, while friendly staff, like Carlo at breakfast, enhance the overall experience.
However, it's worth noting that the rooms might feel a bit snug for larger families, which may influence the decision of whether to return for some. Despite this, the hotel's overall offerings, including pet-friendly policies and attentive service, make it an appealing choice for those traveling with young children.
3 Star
The Holiday Inn Grand Rapids Downtown by IHG offers a commendable experience, perfectly fitting its three-star status. Guests have noted the hotel's clean facilities, which are well-maintained and free from unpleasant odors. The accommodations are suitable for those seeking a comfortable place for an overnight stay, with many finding the value to be impressive for the cost. The recently renovated hotel showcases friendly staff who deliver great service, adding to the overall positive experience. Guests appreciate the dining options, highlighting the excellent taste, reasonable prices, and satisfying portion sizes. Amenities such as the great hot tub further enhance the stay, making this hotel a reliable choice for travelers looking for quality and comfort at an affordable price.
Business
Holiday Inn Grand Rapids Downtown by IHG offers amenities tailored to the needs of business travelers. The hotel's excellent location places guests within easy walking distance of museums and bars, adding convenience for those attending business events downtown. For travelers needing transportation around the area, the complimentary shuttle service provides a valuable option, running until midnight and efficiently accommodating guests attending nearby concerts and events. Business visitors also benefit from the hotel's knowledgeable and helpful staff, who contribute positively to overall service and support when preparing for events. With these offerings, the hotel stands out as a practical choice for those visiting Grand Rapids for business purposes.
Yes, Holiday Inn Grand Rapids Downtown by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Grand Rapids Downtown by IHG.
No, Holiday Inn Grand Rapids Downtown by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Grand Rapids Downtown by IHG.
Yes, Holiday Inn Grand Rapids Downtown by IHG has a gym.