Sonesta Hotel Grand Rapids Airport
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Summary of reviewsThe Sonesta Hotel Grand Rapids Airport enjoys a prime location that resonates well with guests. It offers easy access to the Woodland Mall for shopping and entertainment, a diverse range of dining options, and is conveniently close to Downtown Grand Rapids. Its proximity to the airport, enhanced by a shuttle service, further amplifies its appeal for travelers.
While breakfast options receive criticism for their limited offerings and lack of complimentary service, breakfast quality, when available, is considered good. However, guests often wish for a more comprehensive breakfast experience.
Rooms at the Sonesta Hotel frequently garner positive feedback for their spaciousness, cleanliness, and modern decor. Their comfort and well-maintained condition make them a strong asset. However, some minor issues, like occasional cleanliness oversights and a strong chlorine smell near the pool, are noted.
Cleanliness throughout the hotel presents a varied experience. While some areas, particularly modern and comfortable rooms, are maintained well, other aspects like bathroom mold and pool area neglect are areas of concern. Despite a few maintenance issues, the friendly staff, greatly enhance the overall experience with their attentiveness and professionalism. Particular staff members receive frequent commendation, contributing significantly to guest satisfaction.
The pool offers mixed reviews; while it provides a pleasant experience for many families, cleanliness issues and occasional closures of amenities like the hot tub and pool slide suggest verification of their availability prior to booking. Nonetheless, the staff's excellent service leaves many guests with a positive impression, ensuring a welcoming and memorable stay at the hotel.
Categories
While breakfast options receive criticism for their limited offerings and lack of complimentary service, breakfast quality, when available, is considered good. However, guests often wish for a more comprehensive breakfast experience.
Rooms at the Sonesta Hotel frequently garner positive feedback for their spaciousness, cleanliness, and modern decor. Their comfort and well-maintained condition make them a strong asset. However, some minor issues, like occasional cleanliness oversights and a strong chlorine smell near the pool, are noted.
Cleanliness throughout the hotel presents a varied experience. While some areas, particularly modern and comfortable rooms, are maintained well, other aspects like bathroom mold and pool area neglect are areas of concern. Despite a few maintenance issues, the friendly staff, greatly enhance the overall experience with their attentiveness and professionalism. Particular staff members receive frequent commendation, contributing significantly to guest satisfaction.
The pool offers mixed reviews; while it provides a pleasant experience for many families, cleanliness issues and occasional closures of amenities like the hot tub and pool slide suggest verification of their availability prior to booking. Nonetheless, the staff's excellent service leaves many guests with a positive impression, ensuring a welcoming and memorable stay at the hotel.
Business Hotel
Sonesta Hotel offers a business center and event/wedding venue space. It also provides a free airport shuttle and complimentary Wi-Fi.
3-Star Hotel
This hotel offers comfortable accommodations with free WiFi, an indoor pool, and a 24-hour fitness center. There is on-site dining, free airport transportation, and meeting space.
Hotel with Indoor Pool
Features a heated indoor pool and children's pool. Provides a complimentary airport shuttle and modern fitness center, making it ideal for travelers.
Hotel with Heated Pool
This hotel features a heated indoor pool, a dedicated children's pool, heated towels, and a spa tub, offering a comprehensive aquatic experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide
Accessible Hotel
Hotel with Gym
Hotel with Pool Water Slide
Guest Reviews
Sonesta Hotel Grand Rapids Airport boasts a truly advantageous location that seems to hit all the right spots for visitors. Nestled close to the Woodland Mall, guests find it easy to indulge in shopping or catch a movie, which provides entertainment before catching a flight. Its proximity to a diverse array of dining options adds to the appeal, making it a convenient base for food enthusiasts. Travelers also appreciate its accessibility to Downtown Grand Rapids, offering an easy gateway to the city’s attractions. The hotel’s location is deemed phenomenal, with everything either within walking distance or a short 10-minute drive away. For those coming from afar, the convenience of the airport being nearby, complemented by a handy shuttle service, adds an extra layer of ease. Overall, the combination of shopping, dining, and easy access to city highlights marks the hotel’s location as a strong selling point.
When it comes to breakfast options at Sonesta Hotel Grand Rapids Airport, guests have expressed noticeable disappointment regarding the lack of complimentary breakfast offerings typically expected at hotels. While there is an on-site Starbucks available, it does not serve a full menu, and the food provided does not quite match the expectations of what one might find at standard Starbucks locations. The absence of a traditional restaurant or continental breakfast service at the hotel is frequently highlighted, with breakfast options being limited to purchasing items from the lobby's Starbucks counter. Despite this, a few reviews note that when breakfast is available, it is good, acknowledging at least some satisfaction with the quality of what is offered. However, the overall sentiment hints at a preference for more expansive and inclusive breakfast services, as many guests seemed surprised by the limited options during their stay.
The Sonesta Hotel Grand Rapids Airport offers a consistently positive experience when it comes to room accommodations. Guests frequently highlight the spaciousness and cleanliness of the rooms, describing them as large and comfortable. The modern decor adds a touch of homeliness that many find appealing, making it easy to settle in and relax during their stay. Rooms are notably well-maintained, with suites being particularly praised for their comfort and ample space. A common thread among visitors is the satisfaction with room size, whether opting for a king-size or standard room. However, some guests noted issues such as occasional cleanliness oversights and the discomfort of platform beds, which could lead to bruised shins. Additionally, a strong chlorine smell was mentioned by those staying in rooms near the pool. Overall, the general consensus is that the rooms at Sonesta Hotel Grand Rapids Airport offer a pleasant and accommodating stay for travelers seeking comfort and convenience.
The Sonesta Hotel Grand Rapids Airport receives mixed reviews regarding its cleanliness. On the positive side, many guests appreciated the modern and comfortable rooms, noting that some areas of the hotel were very clean. The friendly and approachable staff at the restaurant and bar enhanced the experience for several visitors.
However, there are notable concerns about cleanliness throughout the hotel. Guests frequently reported issues with mold in the bathrooms, cobwebs, and stained furnishings. Some rooms were poorly maintained, with dirty windows and leftover items from previous guests, like used soap bars or dirty cups. The pool area, while central, showed signs of neglect, with complaints of debris and scum in the water, and the hot tub being non-functional during some stays. The lobby's odor and the building's general lack of heat during colder months added to the discomfort for some guests.
While the hotel staff's friendliness was noted as a highlight, the concern for consistent upkeep and maintenance remains evident in guest feedback.
At the Sonesta Hotel Grand Rapids Airport, the staff consistently receive high praise from guests, creating an inviting and accommodating atmosphere. Front desk personnel are noted for their attentiveness and helpful nature, with Viktor standing out for his exceptional service and unflappable demeanor. Guests appreciate the warm and friendly interactions, highlighting the efficiency and professionalism of the team. Shaniya at the front desk is often mentioned for her warmth and helpfulness, enhancing guest experiences. The staff's positive attitude extends beyond the front desk, with drivers like Amil also receiving commendations for their great service. Thoughtful gestures, such as the offering of complimentary cookies, add to the welcoming ambiance. Overall, the team at Sonesta Hotel is a significant highlight for visitors, ensuring a pleasant and memorable stay.
The Sonesta Hotel Grand Rapids Airport offers a pool experience with mixed reviews. Guests generally found the pool to be nice and enjoyable, and some appreciated the availability of the hot tub and nearby facilities. Several visitors mentioned how much their kids enjoyed the pool, and some opted for pool view rooms to keep their children entertained. However, it's important to be aware of certain limitations. The pool and hot tub have been described as quite small, and there were occasions when the pool area was crowded with children. Some guests experienced issues with cleanliness, noting dirt, hair, and algae. Additionally, there were several reports of closures, including the pool slide, hot tub, and even the pool itself. Potential visitors may want to confirm the status of these amenities before booking.
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Location
Breakfast
Rooms
Cleanliness
However, there are notable concerns about cleanliness throughout the hotel. Guests frequently reported issues with mold in the bathrooms, cobwebs, and stained furnishings. Some rooms were poorly maintained, with dirty windows and leftover items from previous guests, like used soap bars or dirty cups. The pool area, while central, showed signs of neglect, with complaints of debris and scum in the water, and the hot tub being non-functional during some stays. The lobby's odor and the building's general lack of heat during colder months added to the discomfort for some guests.
While the hotel staff's friendliness was noted as a highlight, the concern for consistent upkeep and maintenance remains evident in guest feedback.
Staff
Pool
Yes, Sonesta Hotel Grand Rapids Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide.
No, a spa isn't available at Sonesta Hotel Grand Rapids Airport.
No, Sonesta Hotel Grand Rapids Airport doesn't allow dogs.
No, parking facilities aren't available at Sonesta Hotel Grand Rapids Airport.
Yes, Sonesta Hotel Grand Rapids Airport has a gym.
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