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Summary of reviewsHotel Ciudad Vieja in Guatemala City is a highly praised accommodation nestled in the upscale Zona 10, offering both convenience and security to its guests. The hotel is strategically located near popular cultural sites, embassies, and the airport, ideal for travelers interested in exploring the city or needing a quick stopover. Despite its centrality, the hotel provides a peaceful retreat with abundant greenery that serves as a tranquil oasis amid the urban bustle.
Guests consistently commend the hotel's breakfast for its quality and taste, with delightful dishes like omelettes enhancing their morning experience. Although some guests mention limited variety and portion sizes, the inclusion of breakfast in the room rate adds value to their stay. Dinner at the in-house restaurant receives positive feedback for delicious, well-presented meals, supported by excellent service and a cozy bar environment. Although dining hours are somewhat restricted, the surrounding area offers an abundance of bars and restaurants, ensuring diverse culinary experiences for visitors.
Rooms at Hotel Ciudad Vieja are lauded for their spaciousness, comfort, and cleanliness. Guests enjoy quiet accommodations with comfortable beds, contributing significantly to restful stays. The presence of lush vegetation around the hotel adds natural charm and tranquility. While minor improvements in lighting and additional amenities are suggested, the overall room experience remains positive. The cleanliness of the hotel is an acclaimed feature, with impeccable upkeep and adherence to safety protocols, further enriching the guest experience.
The exceptional staff enhance the hotel's reputation for hospitality, consistently praised for their attentiveness, courtesy, and helpfulness, creating a warm and welcoming atmosphere. Though some guests experience spotty wifi connectivity, particularly in rooms away from the reception, this minor inconvenience often fades into the background compared to the many positive aspects of their stay.
In summary, Hotel Ciudad Vieja offers a comfortable and serene getaway in the heart of Guatemala City, with excellent service, tasty dining options, and a clean and relaxing environment, making it a preferred choice for travelers. Show more
Read review summaries for all categories
Categories
Business Hotel
Situated in Zona 10, this hotel offers simple accommodations suitable for short business trips. It provides essential services in a convenient location.
Accessible Hotel
This hotel is listed as wheelchair accessible accommodation.
4-Star Hotel
Located in Zone 4, it is a chic boutique hotel that offers comfortable accommodations and a unique experience. It is known for its stylish ambiance and personalized service.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Parking
Room Types
Double RoomDecorated in warm tones, this elegant room features free Wi-Fi, cable TV and a private bathroom. It can accommodate 2 guests.
Standard Single RoomThis single room features a cable TV and tile/marble floor. It can accommodate one adult.
Guest Reviews
8.6
Very Good
Location
Nestled in the heart of Guatemala City, Hotel Ciudad Vieja boasts a prime location that guests find both convenient and secure. Situated in the upscale Zona 10, the hotel offers easy access to key city spots, including proximity to the airport, making it ideal for travelers with early flights or layovers. Guests appreciate its closeness to popular sites like the Oakland Mall, Pop Vuh Museum, and main museums, further underlining its appeal to those keen on exploring cultural attractions. Despite its central position, the hotel maintains a peaceful ambiance, described as a natural oasis amidst the urban hustle, thanks to its abundant greenery. The surrounding neighborhood is praiseworthy for its safety and quietness, offering a serene atmosphere while being a stone’s throw from numerous restaurants and cafes. Guests also love its strategic location for medical services and its convenience for those visiting the nearby embassies, particularly the Mexican embassy. With its blend of accessibility and tranquility, Hotel Ciudad Vieja is considered the perfect base for travelers seeking comfort and ease in Guatemala City.
Breakfast
Hotel Ciudad Vieja in Guatemala City receives praise for its breakfast offerings, with many guests positively highlighting the quality and taste of the meals served. The breakfast experience is often described using terms such as "delicious," "very good," and "excellent." Guests particularly appreciate the flavor of the dishes, including the omelette, which was noted as being great. A standout aspect for some travelers is the inclusion of breakfast within the room rate, adding value to their stay.
However, it's noted that breakfast options are somewhat limited, with a few guests mentioning a lack of variety. Despite this, the overall quality and tastiness of the breakfast seem to satisfy most visitors. Those who enjoy a hearty morning meal might find portions a bit small, but the coffee is enjoyed in ample quantities.
Overall, breakfast at Hotel Ciudad Vieja caters to diverse palates with its simple yet flavorful and good-quality offerings, contributing positively to the overall guest experience at the hotel. A few logistical issues do arise occasionally, like timing concerns, but the accommodating staff often helps to mitigate such inconveniences.
Dinner
Hotel Ciudad Vieja offers a dining experience that leaves guests impressed with its delicious and beautifully presented dishes. The in-house restaurant, though with limited operating hours in the evening, provides meals of impressive quality and presentation, remaining open until 10:00 or 10:30 PM. Guests appreciate the comfort of the bar and the excellent service. Although the restaurant is not available later at night, visitors find a range of nearby dining options, including the highly recommended Adobe restaurant located conveniently across the street. The surrounding area offers plenty of bars and restaurants, making it easy for guests to explore and enjoy various culinary experiences. Overall, the in-house dining at Hotel Ciudad Vieja, combined with easy access to nearby eateries, ensures that guests have a satisfying dinner experience.
Rooms
Hotel Ciudad Vieja offers a delightful experience with its spacious and comfortable rooms, consistently praised for their size and cleanliness. With an emphasis on comfort, guests enjoy well-kept accommodations that often exceed expectations in terms of space. Many describe the rooms as quiet and equipped with comfortable beds, contributing to a restful stay. The hotel is situated among lush vegetation, adding an element of tranquility and natural beauty to the atmosphere and enhancing the charm of the rooms.
While some reviews indicate the rooms might benefit from brighter interiors and certain upgrades, such as improved curtains or additional amenities like fans or AC, the overall impressions remain positive. The rooms' cleanliness and the presence of open spaces with plenty of surrounding greenery further enhance the pleasant experience. For those who had the chance, staying in the Presidential Suite was described as particularly noteworthy, offering an added level of comfort and luxury.
Despite minor preferences for softer bedding or brighter lighting, the consensus highlights Hotel Ciudad Vieja as a comfortable and quiet retreat, with clean and ample space for relaxation in the heart of Guatemala City.
Beds
The beds at Hotel Ciudad Vieja have consistently received praise for their comfort, with guests frequently describing them as very comfortable, perfect, and super comfortable. Many reviews highlight the appeal of the wonderfully soft and lovely pillows that accompany these beds, enhancing the overall sleep experience. While a few guests noted that the beds were a bit hard, the majority found them to offer a clean and restful environment, providing ideal support with high-quality mattresses. Overall, the hotel seems to prioritize guest comfort, ensuring a pleasant and relaxing stay.
Cleanliness
Hotel Ciudad Vieja presents a striking image of cleanliness and comfort, consistently praised across reviews for its immaculate upkeep. Visitors have noted that the hotel maintains exceptionally clean rooms and facilities, lending it the honor of being one of the cleanest hotels in Latin America. Cleanliness is further complemented by the hotel's adherence to well-adapted Covid-19 restrictions, ensuring guests a safe environment. The rooms are not only clean but also inviting and comfortable, with some guests mentioning delightful scents that enhance the stay experience.
The hotel exudes a charmingly Guatemalan ambiance, contributing to its description as a beautiful haven of peace, surrounded by flourishing plants and trees that add to its aesthetic appeal. The combination of cleanliness and attentive staff makes for a well-organized facility, and there's a consistent emphasis on comfort that resonates throughout guest experiences. Hotel Ciudad Vieja offers guests an oasis of tranquility with its clean and well-kept environment, making it a preferred choice for those seeking both relaxation and safety in their travels.
Staff
Hotel Ciudad Vieja is renowned for its exceptional staff, leaving guests with positive impressions of their hospitality and service. The team is consistently described as attentive, courteous, and helpful, embodying a warm, welcoming atmosphere. Guests praise the staff's kindness and amiability, noting their polite and cheerful demeanor. The employees go out of their way to accommodate the needs of visitors, offering informative assistance and suggestions to enhance the travel experience. Staff members are often highlighted for their cooperation and the top-notch service they provide, ensuring guests feel well-treated and valued during their stay. The hotel prides itself on a welcoming environment, where the friendliness and professionalism of the staff contribute significantly to a satisfying hospitality experience. With the staff's attentive and cheerful nature, Hotel Ciudad Vieja stands out as a destination where guests receive unwavering support and comfort, making their stay memorable and pleasant.
Wi-Fi
Hotel Ciudad Vieja offers a charming stay with a secure environment and excellent dining options nearby. Guests staying in rooms closer to the reception enjoyed a perfectly functioning wifi service, particularly in the garden areas and restaurant. While this setup promotes relaxation in communal spaces, travelers hoping for uninterrupted internet access in their rooms may experience connectivity issues, as some guests noted the wifi can be spotty, unstable, or not included in certain areas. Nevertheless, the hotel's appealing surroundings may encourage visitors to embrace the ambiance and enjoy communal interactions in spaces where the wifi works seamlessly.
No, Hotel Ciudad Vieja doesn't have any pool.
No, a spa isn't available at Hotel Ciudad Vieja.
No, Hotel Ciudad Vieja doesn't allow dogs.
Yes, parking facilities are available at Hotel Ciudad Vieja.