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Summary of reviewsSantalina On Hervey Bay offers an exceptional stay marked by its enviable beachfront location, consistently lauded by guests. Positioned right on the Esplanade, it offers splendid views of the ocean and Urangan Pier, just across the road from the beach, ensuring easy access for spontaneous strolls and seaside relaxation. Guests find themselves within walking distance to a wide array of dining options and local attractions like markets, the jetty and Boat Harbour, making it an ideal base for exploring Hervey Bay.
The apartments are spacious and well-appointed with comfortable and inviting interiors. Many guests praised the light and bright ambiance, comfortable beds and fully-equipped kitchens, making them ideal for families and long stays. The tranquil ocean views from balconies and the tastefully decorated units further enhance the stay experience.
Cleanliness is generally satisfactory with most guests finding the property to be spotless and well-maintained. The common areas, including the pools, are frequently described as clean and inviting. However, some guests noted minor lapses in cleanliness in specific areas that could benefit from more thorough attention.
The staff at Santalina On Hervey Bay receive high praise for their friendliness and helpfulness. Reception and management teams, particularly Arielle and her team, are frequently commended for their exceptional hospitality, contributing significantly to the welcoming atmosphere and positive guest experiences.
Guests have mixed experiences with the wifi service. While some found it excellent for streaming, others encountered challenges with connectivity and speed, suggesting room for improvement in this area.
The pool area is a standout feature with many describing it as lovely, well-maintained and perfect for relaxation. The outdoor pool is particularly popular, appreciated for its size, cleanliness and the scenic garden and coastline views surrounding it.
On-site parking presents challenges due to the narrow and tight spaces, posing difficulties especially for larger vehicles. Despite being a convenient feature, the current layout and availability leave room for improvement.
Guests enjoy the prime beachfront location and fantastic ocean views, consistently highlighting the property's suitability for a serene seaside retreat. The exceptional coastal setting coupled with thoughtful amenities and friendly staff make Santalina On Hervey Bay a highly recommended choice for travelers seeking a picturesque and relaxing stay. Show more
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Resort near The Beach
Located on the Esplanade, this resort offers proximity to the beach. It provides a relaxing environment for guests wanting to enjoy Hervey Bay's beachfront.
Resort with Swimming Pool
As a resort, Santalina On Hervey Bay typically includes a swimming pool as part of its amenities, providing guests with a recreational option during their stay. Specific details about the pool's features were not available.
Outdoor Pool
Resort with Free Wi-Fi
This resort offers free Wi-Fi, allowing guests to stay connected during their visit. It provides a relaxing environment with the convenience of internet access.
Resort with Parking
This resort has a very secure car park with easy access. It is located on Hervey Bay and offers comfortable accommodations.
Resort with Outdoor Pool
Santalina On Hervey Bay is listed as having an outdoor pool in the provided hotel data.
Beachfront Resort
Resort Taking Steps Towards Sustainability
Small Resort
Room Types
Two-Bedroom Sea View Apartment This air-conditioned apartment features a private balcony with ocean views. It also has a fully equipped kitchen, laundry facilities and a living room with flat-screen cable TV and a DVD player.
One-Bedroom Sea View ApartmentThis air-conditioned apartment features a private balcony with ocean views. It also has a fully equipped kitchen, laundry facilities and a living room with a flat-screen cable TV and a DVD player.
One-Bedroom Pool View ApartmentThis air-conditioned apartment features a private balcony with ocean or pool views. It also has a fully equipped kitchen, laundry facilities and a living room with a flat-screen cable TV and a DVD player.
Two-Bedroom Pool View ApartmentThis spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as garden views. The unit offers 3 beds.
Guest Reviews
8.4
Very Good
Location
Santalina on Hervey Bay boasts an enviable location that guests consistently laud. Nestled right on the Esplanade, this accommodation offers splendid views of the ocean and Urangan Pier, cementing its status as a top choice for those seeking a scenic stay. The proximity to the beach is frequently highlighted with the shoreline just across the road, making for easy and spontaneous strolls along the water.
This apartment complex is not only celebrated for its coastal charm but also for its convenience. Guests find themselves within walking distance to a plethora of dining options, from cozy cafes and bustling restaurants to the lively Bayswater Bar and Grill next door. The location also proves ideal for accessing local attractions, including markets, the jetty and Boat Harbour.
The apartments themselves are praised for their cleanliness, spaciousness and comfortable amenities, making for a pleasant and relaxing stay. Whether visitors are looking to explore the beach, dine locally or embark on whale-watching adventures from the nearby marina, Santalina on Hervey Bay serves as a perfect base. With a blend of superb views, central access and homey accommodation, it seems to hit the sweet spot for travelers looking to enjoy all that Hervey Bay has to offer.
Rooms
Santalina On Hervey Bay has consistently impressed guests with its spacious and well-appointed apartments. Visitors praised the light, bright interiors which provide a comfortable and inviting atmosphere. Each unit is described as very clean with plenty of space for families and groups, ensuring that everyone's needs are catered for.
The location of the property is a key highlight, offering beautiful views over the sea and easy access to local dining and attractions. Guests particularly enjoyed the tranquil ocean views from their balconies, adding to their overall positive experience.
The apartments are tastefully decorated and well-furnished, combining modern elements with a homely feel. Many reviews highlight the comprehensive amenities provided, including well-equipped kitchens, washers and dryers, making long stays convenient. While some rooms are noted as needing minor updates and maintenance, this did not detract significantly from the overall highly favorable experiences.
Comfort is a significant point of praise with guests frequently mentioning comfortable beds and inviting living spaces. Rooms accommodate families comfortably and the units are generally noted to be large, airy and open.
Though there are mentions of areas needing refurbishment and occasional maintenance issues, the overall cleanliness, welcoming atmosphere and excellent location contribute to a largely positive impression of Santalina On Hervey Bay.
Beds
Guests of 'Santalina On Hervey Bay' have shared mixed impressions regarding the beds. While many remarks highlight the comfort of the beds, noting that they were very comfortable, clean and provided a good night's sleep, there are also numerous comments suggesting areas of improvement. Some reported that the beds were uncomfortable, too soft or had a dip in the mattress, making it challenging to get a good rest. Instances of springy or hard beds were mentioned, as well as issues with stained bedspreads. Despite the varied feedback, a recurring positive note was the cleanliness of the beds and sheets. Overall, while some guests seemed satisfied, others felt the beds didn't meet their comfort expectations.
Cleanliness
'Santalina On Hervey Bay' presents a mixed bag when it comes to cleanliness, but the general trend leans towards the positive. Many guests found their units and rooms to be very clean, tidy and well maintained. Descriptions such as spotless, super clean and immaculate were frequently used, suggesting that, for the most part, the property is kept in good condition.
Several guests appreciated the clean and comfortable accommodations, noting that everything they needed was provided and the apartment was well-appointed. The property's clean and tidy common areas, including pools and amenities, also received favorable mentions. Some units were recently refurbished, contributing to a fresh and updated feel.
However, a few reviews pointed out areas for improvement. Some guests encountered issues with specific aspects such as dusty corners, dirty kitchen appliances and unclean bathrooms. There were instances where cleanliness did not meet expectations with particular attention needed under beds, couches and kitchen areas.
Overall, while 'Santalina On Hervey Bay' generally satisfies in terms of cleanliness, there are occasional lapses that could be addressed to ensure a consistently high standard across all units and common areas.
Staff
Guests of Santalina On Hervey Bay consistently praised the hotel staff for their exceptional friendliness and helpfulness. The receptionists, in particular, were frequently noted as being lovely, kind and efficient, making the check-in process smooth and welcoming. The management team with special mentions of Arielle and her team, received high accolades for going above and beyond in terms of hospitality and attentiveness. Guests appreciated the manager's friendliness, kindness and professional demeanor, which added a personal touch to their stay.
The welcoming atmosphere starts right at the front desk, where reception staff are described as approachable, courteous and competent. This positive experience extended to all interaction points with many reviewers highlighting the excellent communication, clear guidance and accommodating nature of the team. The housekeeping staff also garnered commendations for their dedication and friendly service, further enhancing the overall guest experience.
Overall, the staff at Santalina On Hervey Bay left a lasting impression on guests, contributing significantly to the relaxing and enjoyable ambiance of the hotel. Multiple mentions of "amazing," "wonderful," and "fantastic" staff highlight a level of service that exceeds typical expectations. Each interaction, from booking to check-out, was marked by a friendly, efficient and professional demeanor, making guests feel genuinely welcomed and well-cared-for during their stay.
Wi-Fi
When staying at Santalina On Hervey Bay, guests had mixed experiences with the wifi service. There were positive remarks noting the wifi as excellent and describing the connection to streaming services like Netflix and YouTube as just great. However, the majority of feedback reflected some challenges, including issues such as the wifi being patchy, weak or unavailable. Several guests mentioned that the wifi signal kept dropping out or not working at all, even with free wifi provided in the main activity areas. Some also had trouble connecting easily or experienced slow speeds. While there is a need for improvement, particularly in ensuring a more stable and reliable internet connection throughout the property, the positive experiences indicate that the service can be satisfactory when it works well.
Pool
The pool at Santalina On Hervey Bay has received consistently positive remarks from guests. Many have described the pool area as nice, great, lovely and excellent, providing a pleasant ambiance for relaxation. The pool is noted for its size and cleanliness and the presence of inviting loungers, deck chairs and umbrellas adds to its appeal. While there have been occasional concerns about the temperature of the pool being too cold and the presence of leaves at night, the overall sentiment highlights a well-maintained and inviting space. Some suggestions for improvement include heating the pool for winter guests and updating the basic pool furniture. Despite minor issues, the pool remains a well-regarded feature of the property, praised for its overall pleasant and tidy environment.
Beach
Nestled in an enviable location, Santalina On Hervey Bay offers guests a prime beachfront experience with stunning sea views. The hotel is conveniently positioned for easy access to the beach, often described as just a short walk or right across the road. This close proximity ensures that visitors can enjoy the tranquil beach ambience and clear sandy shores without any hassle. The location also boasts the added convenience of being near a family restaurant and the jetty, making it an ideal spot for leisurely beachside walks and enjoying local amenities. While some mention of distant or small beaches exists, the overall sentiment highlights the hotel's excellent placement directly on the beachfront and the beautiful views it affords.
Parking
Santalina On Hervey Bay offers undercover parking that, while free, poses considerable challenges for guests. The driveway leading to the parking area is narrow and difficult to navigate, making access particularly awkward for larger vehicles like SUVs and 4x4s. Parking spaces themselves are described as extremely tight and narrow, leading to congestion and a tight squeeze for most vehicles.
Guests frequently mention that parking can be a tricky endeavor with very limited availability and no dedicated or reserved spots adding to the difficulty. The small and crowded nature of the car park means that maneuvering in and out can be problematic, often requiring multiple attempts to park properly. For those with compact cars, the situation is slightly more manageable, but still far from ideal.
Overall, while the on-site parking is a convenient feature, the tightness and difficulty in accessing the spaces suggest that those with larger vehicles might find it particularly challenging. Improvement in the parking area's layout and management could significantly enhance the experience for guests.
Outdoor Pool
The outdoor pool at Santalina On Hervey Bay receives high praise from guests for its overall appeal and functionality. The pool is frequently described with positive adjectives such as nice, wonderful, lovely and excellent. It is appreciated not just by adults but also as a great amenity for kids. The size of the outdoor pool is often highlighted, providing ample space for various activities and its temperature is deemed perfect for a refreshing swim.
Guests commend the pool area for being clean, tidy and well-maintained, which adds to the overall positive experience. The presence of a scenic garden and a view over the coastline further enhances the enjoyment of the pool surroundings. For those looking to relax, there are good pool chairs, loungers and sun beds available, though the area could benefit from additional shaded spots and some updates.
While there are no lifeguards on-site, the friendly and non-intrusive staff contribute to a welcoming atmosphere. All in all, the outdoor pool at Santalina On Hervey Bay stands out as a key highlight, making it a favorite feature for many guests.
Beachfront
Santalina On Hervey Bay boasts a prime beachfront location that consistently receives high praise from guests. Positioned right across the road from the beach, it offers an unbeatable convenience for beach lovers. Guests frequently highlight fantastic ocean views and breathtaking vistas that can be enjoyed from the apartments, making it an ideal spot for serene seaside relaxation. The waterfront setting provides direct access to the Esplanade and the sea front with only a two-minute walk required to reach the water's edge.
The location is not only perfect for its immediate access to the beach but also for the spectacular views it offers. Visitors appreciate the beautiful, sweeping views of the beach visible from various points on the property. Many reviews acknowledge the property's excellent beach locale, underscoring its suitability for those seeking a serene coastal retreat.
Overall, the guest feedback underscores Santalina On Hervey Bay as a top choice for those desiring a picturesque, beachfront stay with all the benefits of proximity to the water’s edge.
Yes, Santalina On Hervey Bay has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Santalina On Hervey Bay.
No, Santalina On Hervey Bay doesn't allow dogs.
Yes, parking facilities are available at Santalina On Hervey Bay.