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Summary of reviewsTasman Holiday Parks - Torquay Palms is highly praised for its exceptional location, nestled within a serene environment of golden cane palms. It offers easy access to Torquay Beach, cafes, restaurants, and shops, while maintaining a tranquil atmosphere perfect for a relaxing getaway. Dog owners particularly appreciate the pet-friendly policies and designated grassed areas for pets. The clean and comfortable accommodations serve as an excellent base for exploring the area's attractions.
Visitors are consistently impressed by the park's impeccable cleanliness. The cabins are spotless, spacious, and modern, providing a relaxing and quiet stay. With beautifully maintained spaces and a focus on hygiene, guests enjoy excellent facilities and management in a welcoming, pet-friendly environment.
The staff at Tasman Holiday Parks - Torquay Palms are renowned for their friendliness, welcoming demeanor, and exceptional service. Notable mentions of team members like Max and Lisa highlight their dedication to guest satisfaction. The staff's efforts contribute significantly to the pleasant and inviting atmosphere, ensuring a memorable experience.
Despite challenges with the Wi-Fi service, with slow speeds and connectivity issues, these limitations do not significantly detract from the overall positive guest experience. The pool area, complemented by a fantastic BBQ space and communal kitchen, is popular among families, providing enjoyment and relaxation. Suggestions for minor maintenance improvements reflect the desire for an even better experience.
Mixed feedback regarding the beds reveals generally positive experiences, with many guests finding them comfortable. Although some report issues like soft or sagging mattresses, the variety of bed types caters to different preferences, contributing to a satisfactory stay overall.
A highlight is the remarkable value for money offered by Tasman Holiday Parks - Torquay Palms, with guests commending the fantastic accommodations and outstanding service. The pet-friendly nature of the park, with spacious and clean cabins, ensures a cozy environment for both guests and their furry companions, making it an appealing choice for travelers seeking comfort and convenience with their pets.
Overall, Tasman Holiday Parks - Torquay Palms delivers an excellent experience characterized by strategic location, cleanliness, exceptional staff, and pet-friendly amenities. It provides a delightful stay for beach lovers and those seeking relaxation and convenience. Show more
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Categories
Dog Friendly Holiday Park
This holiday park is pet-friendly. It provides a relaxed and open space suitable for pets, allowing them to enjoy the outdoors.
Holiday Park with Parking
This holiday park provides parking facilities. It is a good option for those looking for a budget-friendly stay.
Holiday Park near The Beach
Holiday Park for Honeymoon
Holiday Park with Swimming Pool
Outdoor Pool
Cheap Holiday Park
Holiday Park where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Where practical payment is taken prior to arrival. Distancing is in place as is hygeine
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? No
Are all employees trained and monitored to follow a cleaning protocol? No
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? No
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? No
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Answers last updated by Tasman Holiday Parks - Torquay Palms
Two-Bedroom Villa (Not Pet-Friendly)This deluxe villa features separate bedrooms, a spacious family room, modern bathroom, full air-conditioning, TV, WiFi, hotel quality linen, a well appointed kitchen and living areas.
Please note that pets are not allowed in this villa.
Villa - Pet Friendly This air-conditioned studio villa features a well-appointed kitchenette, an en suite bathroom and an outdoor deck perfect for relaxing. High-quality bed linen is provided. This villa is pet-friendly.
Deluxe Studio (Not Pet-Friendly)This air-conditioned studio features a fully equipped kitchen with designer appliances and a living area with a large flat-screen TV. There is a modern en suite bathroom and high-quality bed linen is provided.
Please note that pets are not allowed in this villa.
Studio - Pet Friendly This studio features a dining area, private entrance and toaster. This villa is pet-friendly.
Family Suite - Pet FriendlyThis suite is pet-friendly and has a private entrance, microwave and electric kettle.
Guest Reviews
8.7
Very Good
Location
Nestled within a peaceful enclave of golden cane palms, Tasman Holiday Parks - Torquay Palms offers an exceptional location that guests find exceedingly convenient. The park's strategic position allows for easy access to Torquay Beach, making it an ideal spot for beach lovers. Its proximity to bustling cafes, diverse restaurants, and essential shops enables travelers to enjoy a variety of local attractions without the need for extensive travel. Despite its closeness to vibrant areas, the park maintains a tranquil atmosphere, with a private entrance offering added seclusion and comfort, which is perfect for a relaxing getaway. Dog owners will appreciate the dog-friendly policies, including a grassed area for walking pets. Guests find the well-equipped accommodations clean and comfortable, making it a perfect home base for exploring all that the central location has to offer. Whether you're looking for a quiet retreat or an active holiday, this spot combines convenience with relaxation.
Beds
Tasman Holiday Parks - Torquay Palms offers mixed feedback regarding its beds, but several positive experiences shine through. Many guests highlight the comfort of the beds, with descriptions such as comfortable and amazing comfortable being repeated in several reviews. Phrases like comfortable bed and comfy beds reinforce the sense that for some, the sleeping arrangements were quite satisfactory, contributing to an overall pleasant stay.
However, it's also worth noting that some guests experienced issues with the beds, such as being too soft or sagging, which affected their comfort levels. Despite these concerns, the general sentiment leans towards a satisfactory experience with an emphasis on comfort for many of the guests. The variety of bed types, including options like a double bed with bunk singles, provides flexibility for different group sizes and preferences. Although there are a few mentions of discomfort, the overall narrative suggests that the management and location contribute to a good stay.
Cleanliness
Tasman Holiday Parks - Torquay Palms consistently impresses with its impeccable cleanliness. Visitors highlight the spotless cabins, which are not only clean but also spacious and modern, ensuring a comfortable stay. The park maintains a high standard across all areas, from the tidy guest rooms to shared amenities like the laundry. Guests appreciate the exceptional attention to cleanliness and detail, with everything immaculately maintained. The park offers clean and comfortable accommodations with beautifully presented spaces that are both relaxing and quiet. With excellent facilities and accommodating management, guests are greeted by a pet-friendly environment that doesn't compromise on hygiene. Overall, Tasman Holiday Parks - Torquay Palms stands out for its dedication to providing pristine and welcoming accommodations.
Staff
Tasman Holiday Parks - Torquay Palms receives high praise for its exceptional staff, who are consistently described as friendly, welcoming, and accommodating. Guests highlighted the ease of communication with the hosts and exceptional service from the team, who went above and beyond to ensure memorable stays. The manager, Max, and front desk staff like Lisa received special mentions for their helpfulness, especially with late check-ins and last-minute bookings. Visitors appreciated the polite and approachable demeanor of the team, feeling welcomed from the moment they arrived. The staff's dedication to maintaining clean and tidy facilities further enhanced the guest experience, making the atmosphere both pleasant and inviting. Overall, the team's effort and care play a crucial role in creating a positive and enjoyable stay for all who visit.
Wi-Fi
Visitors to Tasman Holiday Parks - Torquay Palms have frequently encountered challenges with the Wi-Fi service. The connectivity issues range from consistently slow speeds to complete unavailability. Guests noted difficulties connecting their devices, with the signal often dropping out or requiring them to venture outside for even minimal access. In several instances, the internet was reported as not secure when it was available. While some cabins, like number 8, suffered particularly poor reception, the reception area provided slightly better, though still slow, service. Although many travelers expressed dissatisfaction with the Wi-Fi, its limitations did not significantly detract from their overall experience at the holiday park.
Pool
The pool area at Tasman Holiday Parks - Torquay Palms receives favorable feedback from guests, who often describe it as great and nice, providing a pleasant environment for swimming and relaxation. The popularity of the pool among families is highlighted, with children particularly enjoying it. The pool is complemented by a fantastic BBQ area equipped with a fridge and ovens, enhancing the overall experience for visitors. Additionally, the property's good facilities and amazing communal kitchen add to the convenience and enjoyment of guests. While generally well-received, there are suggestions for more attention to maintenance and adding activities or a play area for children. Its prime location, with easy access to the beach, cafes, and restaurants, further enriches the holiday experience.
4 Star
Tasman Holiday Parks - Torquay Palms consistently impresses guests with its remarkable value for money and exceptional service. Visitors commend the stay as fantastic, praising the accommodations for their quality and affordability. The hotel ensures guests are well-cared for with great service and warm reception, courtesy of the attentive hosts. Guests particularly highlight the outstanding breakfast as a delightful start to their day. Overall, this destination stands out for delivering an excellent experience without breaking the bank.
Dog Friendly
Tasman Holiday Parks - Torquay Palms is a haven for travelers seeking a pet-friendly accommodation. Guests frequently praised the park for its welcoming atmosphere for furry companions, highlighting the ability to have pets stay alongside them in the cabins. The cabins themselves are described as spacious, clean, and equipped with comfortable beds, offering a cozy environment for both guests and their pets.
Units 10 and 11 offer a unique feature with their roller door entry, enhancing privacy, which was appreciated by those who stayed there. Staff at Torquay Palms are noted for their exceptional service, going beyond expectations to ensure visitors had a memorable stay, making guests eager to return.
The property also features dog-friendly common grounds, allowing pets on leashes to enjoy the surroundings. The hospitality extended to pets, as well as the convenience of having dedicated pet-friendly spaces, ensures a pleasant experience not only for human guests but for their beloved animals too. Whether accompanying small dogs or puppies, the park offers an accommodating environment that leaves guests and their pets feeling welcomed.
Yes, Tasman Holiday Parks - Torquay Palms has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Tasman Holiday Parks - Torquay Palms.
Yes, Tasman Holiday Parks - Torquay Palms welcomes dogs.
Yes, parking facilities are available at Tasman Holiday Parks - Torquay Palms.
No, Tasman Holiday Parks - Torquay Palms doesn't have a gym.