Hillingdon, 140 Coldharbour Lane, Hayes51.512051,-0.41214(Show on Map)
6.9
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 21 Oct - Thu, 22 Oct21 Oct - 22 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Heathrow Inn Hotel offers a strategic location for travelers seeking convenience near Heathrow Airport and access to central London, highlighted by its proximity to transportation options like the Elizabeth Line. Guests appreciate this advantage, particularly for early flights and the accessibility to shopping and dining in Hayes Town. The hotel’s free parking facility is another significant bonus appreciated by visitors, although parking can be limited during peak times.
Guest experiences with breakfast are mixed, with many appreciating the basic or full English breakfast when available, despite some inconsistencies in offerings. The dining experience at the hotel includes popular menu items like burgers and Lebanese dishes, contributing positively to their culinary offerings. Rooms are described by some guests as spacious and nicely decorated, providing good value for money. However, issues such as hard mattresses, outdated furnishings, and maintenance concerns are frequently reported.
Cleanliness reviews portray a varied experience, with some rooms described as clean and refurbished, while others suffer from poor hygiene and lack of maintenance. Staff are generally praised for their friendliness and helpful service, contributing to a welcoming atmosphere despite occasional shortcomings in language and service consistency.
The hotel’s free WiFi is appreciated for its speed and reliability, though some guests encounter connectivity issues. Families may find mixed suitability, with spacious rooms and helpful staff being positive aspects, yet concerns over cleanliness and inadequate amenities are noted. The bedding experiences are divisive, with some guests enjoying comfortable sleep while others describe the beds as uncomfortably hard.
Overall, the Heathrow Inn Hotel excels in location and staff hospitality, though it faces challenges in consistency of services, cleanliness, and room comfort.
Categories
Parking
AI-generatedThis hotel offers complimentary private parking for guests. It is situated in Hayes, located a 10-minute drive from London Heathrow Airport.
Family
Free Wi-Fi
Honeymoon
Cheap
Check-in - Check-out
Check In:
15:00 - 00:00
Check Out:
10:00 - 11:00
Facilities
Parking
Restaurant
Room service
Bar
24-hour front desk
Garden
Terrace
Non-smoking rooms
Family rooms
Free parking
Internet services
Lift
Express check-in/check-out
Heating
WiFi
Free WiFi
Non-smoking throughout
Shared lounge/TV area
Parking on site
Private parking
WiFi available in all areas
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Room Types
Double Room with ShowerThese rooms have tea/coffee making facilities, an en-suite with shower, safe, and ironing facilities.
Twin RoomThese rooms have tea/coffee making facilities, an en-suite with shower, safe, and ironing facilities.
Single Room with ShowerThese rooms have tea/coffee making facilities, an en-suite with shower, safe, and ironing facilities.
Single en Suite with no WindowThe suite has 1 bedroom and 1 bathroom with a shower. This suite features an electric kettle, heating and a flat-screen TV. The unit has 1 bed.
Family Room with BathThe family room features an electric kettle, heating, as well as a private bathroom boasting a bath. This family room offers a flat-screen TV. The unit has 4 beds.
Family Room with ShowerOffering a safe deposit box, an electric kettle and heating, this family room includes a private bathroom. This family room offers a flat-screen TV. The unit has 2 beds.
Large Family RoomThis family room has a private bathroom, an electric kettle and heating. The unit has 3 beds.
Comfort Triple Room with ShowerThe triple room offers a tea and coffee maker, a seating area, as well as a private bathroom boasting a bath and a shower. This triple room provides heating and a flat-screen TV. The unit has 3 beds.
Budget Twin RoomThis twin room provides an electric kettle and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
6.9
Rated
Review Summaries
Summarized by AI
Location
Located conveniently just a short drive from Heathrow Airport, the Heathrow Inn Hotel is a promising choice for travelers seeking ease of access to London and surrounding areas. The proximity to transportation options such as the Elizabeth Line offers effortless journeys into the city, making it a strategic point for those wanting to explore London. Its location is particularly beneficial for guests with early flights, providing a mere 15-minute drive to various Heathrow terminals.
Situated near Hayes Town, the hotel has access to abundant shopping options and markets. Guests appreciate its centrality to high street amenities and local eateries, with exotic food stores and popular spots like Wetherspoons and Sainsbury's nearby. Public transportation, including buses and tubes, is readily available, enhancing the ease of transit around the city and ensuring a hassle-free connection to one's travel plans.
For those with vehicles, the hotel’s free parking facilities are a significant advantage, especially considering its cost-effectiveness as a budget-friendly option. The surrounding area of the hotel, including nearby schools and supermarkets, adds a degree of safety and convenience for families and solo travelers alike, though some guests noted mixed comfort levels with immediate surroundings. Overall, while the hotel may have limitations, its location remains the highlight, catering well to the functional needs of transit travelers and those utilizing Heathrow Airport.
Breakfast
Heathrow Inn Hotel's breakfast experiences are a mixed bag, according to guest reviews. Though some guests reported that breakfast was included or available, others encountered confusion about the breakfast offerings. Consistency appears to be an issue, with some not receiving meals or finding that it was not included as expected. While a continental breakfast is often promised, there have been instances where guests were told it wasn't available, leading to dissatisfaction.
On the brighter side, when breakfast was provided, it ranged from basic to satisfying options. Guests have appreciated the basic free breakfast as well as a more substantial typical English breakfast, which includes sausages, eggs, and beans. The buffet style has also been praised for being satisfying and plentiful, contributing to a positive start to the day for those who received it. The cleanliness of the breakfast area and offerings was noted by some, enhancing the overall experience.
While one guest highlighted the excellence of the breakfast and staff service, acknowledging the efforts of Anna for the best breakfast ever, several reviews indicate the need for clear communication and consistent availability of breakfast as promised in booking details.
Dinner
At the Heathrow Inn Hotel, dining experiences receive mixed reviews, but there are notable highlights that stand out. The burgers, in particular, are highly recommended by guests, praised for being excellent and satisfying. The hotel boasts a nice bar area that serves as a comfortable spot for patrons to unwind, and it offers a selection of light meals and snacks. Among these are flavorful Lebanese dishes that have been appreciated by visitors seeking diverse culinary options. While there are areas for improvement, especially concerning the quality of some beverages and certain food items, the positive aspects of the dining experience at the Heathrow Inn Hotel highlight the potential for an enjoyable meal amidst a varied menu.
Rooms
The rooms at Heathrow Inn Hotel offer a mixed experience for travelers seeking budget accommodation near the airport. On the positive side, several guests remarked that the rooms are spacious, clean, and beautifully decorated, providing good value for money. Some rooms are described as comfortable and come equipped with basic amenities such as a TV, kettle, and fan. Clean bedding was noted in some cases, offering a decent sleep experience. Furthermore, despite being located on a main road, rooms are surprisingly quiet.
However, a majority of the reviews highlight significant concerns regarding the room conditions. Many guests experienced issues such as uncomfortably hard mattresses, outdated furnishings, and poor room maintenance. Cleanliness is a frequent problem, with reports of dirty floors, mouldy smells, stained walls, and non-functioning amenities like heaters and toilets. Bathrooms are often small and occasionally unpleasant, with broken fixtures and tiny wash basins. Some rooms were described as cramped and lacking windows, contributing to a claustrophobic feeling.
In summary, while the rooms can sometimes be clean and offer a reasonable size for families, there are notable inconsistencies in maintenance and hygiene that travelers should be aware of. These factors might make it challenging for guests hoping for a thoroughly comfortable stay.
Beds
When it comes to the sleeping experience at the Heathrow Inn Hotel, guest reviews suggest a somewhat mixed bag. On the positive side, some guests found the beds to be "incredibly comfortable" and "quite comfy," with clean bedding contributing to a satisfactory night's sleep. However, a significant number of reviews highlighted concerns over bed quality, with descriptions veering towards "rock hard" and "extremely uncomfortable," likened to sleeping on a wooden board or concrete mattress. The mattresses were often deemed too firm, and some even had noticeable damage like holes. Despite a few mentions of spacious and clean accommodations, these reports were overshadowed by the overall discomfort cited by many guests.
Cleanliness
The Heathrow Inn Hotel presents a mixed picture when it comes to cleanliness, based on guest reviews. On the positive side, some guests found the rooms to be clean and tidy, with some even mentioning that the rooms and bathrooms had been newly refurbished. Clean towels provided each day and an overpowering bleach smell suggested efforts at maintaining cleanliness for certain guests. However, a significant number of reviews highlight various cleanliness issues and maintenance concerns throughout the hotel. Many guests reported dirt and unkempt rooms, poor hygiene, mold, unpleasant odors, and broken furniture. Bathrooms were frequently criticized for being in poor condition, with blocked drainage, leaks, and moldy or odorous environments being common complaints. Several guests noted issues with stained bedding, a lack of basic amenities like soap, and overall unsanitary conditions. Overall, while some improvements in specific rooms may provide a satisfactory experience for some guests, the hotel appears to have considerable room for improvement in maintaining a consistent standard of cleanliness and addressing its maintenance needs.
Staff
The staff at Heathrow Inn Hotel receive widespread praise for their friendliness and helpfulness, creating a welcoming atmosphere for guests. Many reviews highlight the exceptionally warm and polite nature of the staff, with specific mentions of professional and attentive service at the reception. The friendly demeanor of the team contributes positively to the overall hotel experience, as they are noted to be nice, accommodating, and eager to assist with various needs, including luggage storage and room issues.
However, there are some instances where the service fell short. A few guests reported encounters with rude and uncooperative staff members, and difficulties in communication due to language barriers or abrupt attitudes. Despite these occasional setbacks, the majority of the reviews affirm the staff’s commitment to providing a pleasant and helpful stay, underlined by their kindness and professional conduct. Overall, Heathrow Inn Hotel's staff play a significant role in maintaining a positive and enjoyable experience for its guests.
Wi-Fi
Heathrow Inn Hotel offers a mixed experience when it comes to WiFi connectivity. Many guests had positive encounters with the hotel's internet service, noting that it was fast, consistently reliable, and complimentary throughout their stay. There's commendation for the good WiFi alongside friendly staff, which enhances the overall experience at the hotel. However, some guests faced challenges with the WiFi, reporting poor connection or that it was only accessible in the foyer. There were also occasional issues with getting the correct WiFi password. While the internet service has potential with instances of excellent performance, there are variations in reliability that guests should be aware of.
Parking
Conveniently nestled near a bus stop with service to the airport, the Heathrow Inn Hotel offers a range of amenities that travelers find particularly beneficial. The standout feature is undoubtedly the complimentary parking, highly appreciated by guests, which is not only free but also conveniently located right in front of the hotel. This accessibility seems to enhance the experience, especially for those arriving early, as they find parking easy and without hassle.
For travelers on a budget, the inclusion of free parking is a notable bonus, coupled with the hotel's excellent location. However, it's worth noting that parking availability can be limited during peak times, so early arrival is advisable. While a few guests have had to park on the street and navigate the surrounding area, many still commend the ease and convenience of the on-site parking facilities. Overall, the Heathrow Inn Hotel provides a practical solution for those seeking accessible and cost-free parking during their stay.
Family
The Heathrow Inn Hotel offers mixed experiences for families with children. Some guests appreciated the hotel's spacious rooms, which can comfortably accommodate a family of four or five. Families with lots of luggage found the staff welcoming and helpful, ensuring they had the best possible room arrangements. However, there are concerns regarding the hotel's suitability for families, especially those with very young children. Several reviews pointed out issues related to cleanliness and inadequate amenities, making some families hesitant to recommend the hotel. Overall, while there are isolated instances of excellent service, particularly one staff member, Jasmin, the hotel's family-friendliness could be improved to better cater to guests with children.
FAQ
No, Heathrow Inn Hotel doesn't have any pool.
No, a spa isn't available at Heathrow Inn Hotel.
No, Heathrow Inn Hotel doesn't allow dogs.
Yes, parking facilities are available at Heathrow Inn Hotel.
