The WatersEdge, Canal Cottages

Hillingdon 51.51990300, -0.48309300 , Packet Boat Lane (Show on Map)
7.8
Good


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Summary of reviewsThe WatersEdge, Canal Cottages in London offers a unique and serene experience, seamlessly combining scenic beauty with strategic convenience. Nestled by the canal, it provides a peaceful retreat with lovely views of boats and walkways, ideal for relaxation. Its proximity to Heathrow Airport and good connections to central London make it particularly appealing for travelers and business visitors. The rooms, often praised for their cleanliness, comfort and modern facilities, enhance the stay with standout features like large TVs with Netflix and stylish furnishings adding a touch of luxury.

The dining experience is a major highlight with many guests commending the high quality and deliciousness of the dinner options. The variety of dishes, including well-cooked salmon, ribs, prawns and an excellent Sunday roast, are frequently mentioned. The staff at The WatersEdge receive high praise for their warmth, friendliness and accommodating nature, significantly enhancing guest satisfaction. The free and ample parking further adds to the convenience, particularly appreciated by those traveling by car.

While the breakfast experience received mixed reviews with some finding it basic and lacking in freshness, the overall consensus leans towards the need for improvement. The WiFi service also presents a mixed picture, being reliable in some areas but inconsistent in others. Despite these areas for improvement, the comfortable beds and the generally high standards of cleanliness in the rooms contribute to a positive stay overall.

The WatersEdge stands out as an ideal choice for travelers seeking a tranquil yet conveniently located lodging option. Its boutique charm, aesthetic design and romantic setting make it particularly popular among couples and honeymooners. The combination of modern amenities, scenic location and thoughtful service ensures a memorable stay for all its guests.
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Categories
4-Star Inn
Offering a unique stay in canal-side cottages, this inn provides a tranquil environment. Guests can enjoy the scenic views and comfortable accommodation.

Boutique-style Inn

Dog Friendly Inn

Inn with Free Wi-Fi

Cheap Inn

Small Inn

Room Types
Superior King Room With a private entrance, this elegantly decorated room features a flat-screen TV with a DVD player, a modern en-suite bathroom and views to courtyard.

Quadruple Room with Shower Overlooking the garden, this room offers an en suite bathroom, flat-screen TV and tea/coffee making facilities. Includes in room Continental breakfast. This room has either a double bed or twin beds. Some rooms also include a sofa bed, which is available to use at an additional charge.

Executive Queen Room with Two Queen Beds The quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This quadruple room offers a TV.

Deluxe Junior Suite Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower. This suite features soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit offers 1 bed.

Superior King Room Boasting outdoor furniture, this double room also features air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

One-Bedroom Chalet The chalet has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This chalet features a tea and coffee maker, heating and a flat-screen TV. The unit has 1 bed.

Junior Suite Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite provides a tea and coffee maker, a seating area, a sofa, heating, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Guest Reviews
7.8
Good
Location
The WatersEdge, Canal Cottages offers a truly unique and serene lodging experience in bustling London. Nestled right by the canal, the location stands out for its peaceful ambiance, providing a welcome escape from the city's hustle and bustle. The picturesque setting along the water offers lovely views of boats and serene walkways, making it a charming spot to relax, whether sitting outside or dining at the on-site restaurant.

The hotel's proximity to Heathrow Airport is a major plus, making it an ideal choice for travelers needing easy airport access. The convenience extends to its connections to central London with West Drayton Station a pleasant walk along the canal away. This combination of tranquility and convenient transport links makes The WatersEdge an appealing option for both short and long stays, particularly for those with early flights from Heathrow or business commitments in Uxbridge.

Despite a few mentions of nearby industrial areas and construction, the overall vibe is one of a hidden gem by the water. The rooms are praised for being clean, comfortable and well-equipped with some guests highlighting the charming and hospitable nature of the accommodations. Many visitors found the staff friendly and helpful, enhancing the overall positive experience.

Whether for a brief layover, a peaceful retreat or easy access to both London and Heathrow, The WatersEdge, Canal Cottages delivers a delightful blend of scenic beauty and strategic convenience, ensuring a memorable stay for all its guests.

Breakfast
The breakfast experience at The WatersEdge, Canal Cottages has received mixed feedback from guests. Many appreciate the cute and thoughtful presentation of the continental breakfast provided directly in their rooms, including items like cereal, croissants, yogurt and fresh milk, making it convenient for early starts. The inclusion of breakfast as part of the stay was seen as a nice extra and a pleasant surprise by some, noting the variety and plentiful nature of the offerings.

However, a significant number of guests found the breakfast to be very basic, often describing it as sparse, minimal and disappointing. Some pointed out specific issues such as pre-packaged, long-life items, soggy or stale croissants and a general lack of fresh ingredients like fruits, vegetables or cheese. The timing and setting were also mentioned with breakfast only being available as a limited continental option in the room during weekdays and the restaurant service starting late in the morning on weekends. Additionally, there were comments about the quality, including issues with mouldy or lumpy milk and poor overall freshness.

Despite the convenience and some positive remarks about the effort, the consensus leans towards the need for improvement and a wider, fresher and possibly more cooked options to enhance the breakfast experience for guests.

Dinner
The WatersEdge, Canal Cottages has received consistent praise for its dining options, particularly the dinner experience. Guests frequently commended the quality of the food with many describing it as fantastic, delicious and superb. The restaurant was noted for its beautiful setting and excellent service, contributing to a pleasant dining atmosphere. Specific mentions included well-cooked salmon, baby back ribs, sizzling prawns and a ten-ounce rump steak, all of which were well-received. The Sunday roast was a recurring highlight with several guests finding it excellent. Dome dining and meals delivered to the room were also appreciated, especially for families with children. Many guests expressed their intention to dine there again, citing both the food and the staff as excellent. Overall, The WatersEdge offers a varied and abundant menu, catering well to both meat-lovers and vegetarians, ensuring a high-quality dining experience.

Rooms
The WatersEdge, Canal Cottages offers a mix of modern, spacious and comfortable rooms, many of which are set in charming locations like next to the river or in a peaceful pub garden. Guests have highlighted the modern and stylish look of many rooms, which are well-equipped with facilities such as fridges and large TVs with Netflix. The cleanliness of the rooms is frequently praised, along with the comfort of the beds and the coziness of the atmospheres, especially in units like the glam pods.

The accommodations often provide a unique charm with nicely furnished spaces and excellent room facilities. Rooms like the junior and deluxe suites have been particularly noted for their lovely, roomy layouts. Many guests have found the rooms to be beautifully maintained, perfect for a tranquil, overnight canal-side stay.

However, some reviews indicate that not all rooms meet the same standard. Instances of outdated, tatty and small rooms with cleanliness issues, such as dirty carpets and broken or worn-out fixtures, have been reported. Some rooms did not match the images provided online, leading to disappointment, especially regarding room size and quality. Issues such as lack of privacy from nearby outdoor areas and musty odors were also mentioned.

Despite these varied experiences, common positive notes revolve around the spacious setups, clean and comfortable environments and overall pleasant stay for many visitors, making it a popular choice for a unique and cozy getaway.

Beds
At The WatersEdge, Canal Cottages, guests have shared mixed feedback about their sleeping experiences with a considerable emphasis on the comfort of the beds. Many reviews point out that the beds are quite comfortable with phrases like "really comfortable," "very comfortable," "comfy," and "lovely and comfy" frequently mentioned. Guests particularly appreciated the "super deluxe king size bed" and described their sleep as restful with a range of comforting bedding.

However, some guests encountered issues with the beds, noting that they were sometimes "a little on the small side" or "hard." The condition of the mattresses varied with several mentioning them as "lumpy," "thin and uncomfortable," or in need of replacement. This inconsistency extended to the pillows as well, which were described as "thin and lumpy" or "poor."

Overall, while many found the beds at The WatersEdge, Canal Cottages to be clean, tidy and comfortable, there were notable instances where improvements in mattress and pillow quality could enhance the overall sleeping experience.

Cleanliness
The WatersEdge, Canal Cottages boasts a mix of positive and negative feedback when it comes to cleanliness. Many guests have highlighted that the rooms were very clean and comfortable, often describing them as spotless, tidy and well-maintained. Several reviews appreciated the modern and clean facilities, emphasizing the immaculately kept bathrooms and comfortable beds. The spacious and modern rooms, combined with the friendly service, were repeatedly mentioned as standout features.

However, not all reviews were glowing. Some guests reported issues such as dusty lampshades, cobwebs and marks on carpets and chairs. There were instances of mould in the bathrooms and a persistent damp smell. A few found stray hairs in the beds and showers, while some rooms were noted for dirty carpets or upholstery and an occasional sour smell from the milk supplied at breakfast.

Overall, while many guests had positive experiences regarding the cleanliness, noting the spotlessly clean rooms and modern amenities, there are sporadic reports indicating that the housekeeping standards could use some improvement.

Staff
The WatersEdge, Canal Cottages boasts an outstanding quality of service, as repeatedly emphasized in guest reviews. The staff are described as exceptionally welcoming, friendly and accommodating. They go above and beyond to ensure guest satisfaction, displaying a level of warmth and attentiveness that feels both genuine and professional. Guests often commend the efficiency and helpfulness of the team, along with their ability to handle inquiries and issues with finesse. Noteworthy mentions include the personalized and knowledgeable service provided during check-in and throughout the stay, making guests feel like valued friends rather than mere visitors. Although there were occasional mentions of communication lapses and minor staff moodiness, the overwhelming sentiment is of a positive, guest-focused experience. From the warm reception to the excellent service in the bar and restaurant, the staff’s dedication to hospitality is consistently praised. Whether for a family arrival before a flight from Heathrow or a peaceful retreat, the staff’s exemplary conduct significantly enhances the stay at The WatersEdge, Canal Cottages.

Wi-Fi
The WiFi experience at The WatersEdge, Canal Cottages presents a mixed bag of reviews, reflecting varying levels of satisfaction among its guests. Positive aspects include the WiFi-enabled TV, which allows access to all streaming sites including Netflix, providing entertainment options for guests. Complimentary WiFi access is available, contributing to the overall convenience. Some reviewers have highlighted excellent WiFi reception and good phone signals in certain areas, particularly in the standard double rooms.

However, there are mentions of consistent issues with WiFi, such as losing connection and poor connectivity in specific areas, especially in the family rooms. Some guests experienced non-existent or poorly functioning WiFi, impacting their stay. While the WiFi service appears to be reliable in some parts of the hotel, it is inconsistent overall, suggesting that improvements are necessary to ensure a uniformly positive experience for all visitors.

Parking
Guests at The WatersEdge, Canal Cottages largely appreciated the ample and easily accessible parking facilities. With over 20 spaces available, parking seldom posed a problem and many found it convenient and secure. The free and reasonable parking options were considered a great bonus, adding significant value for money. The large parking area easily accommodated vehicles, making it convenient for guests, though some mentioned it could become a bit congested during events. The presence of private, secure parking further enhanced their experience. Additionally, dog-friendly policies resonated well with visitors, making it a versatile choice for pet owners. Overall, parking at The WatersEdge, Canal Cottages was praised for its convenience and ample availability, often highlighted as a positive aspect of the stay.

4 Star
The WatersEdge, Canal Cottages, is a gem boasting a balance of cleanliness, spaciousness and a prime location. The friendly and excellent staff contribute significantly to its strong appeal. Guests often praise the high quality yet reasonably priced food served at the hotel's restaurant, underscoring the overall great value of their stay.

Described as a four-star hotel, the accommodations maintain a high standard with king-size beds offering four-star comfort. Despite some old-style furniture and occasional noise, the general consensus is that the facilities and service demonstrate a four-star quality. Visitors frequently highlight the luxury and unique beauty of the site, considering it great value for a four-star experience.

Honeymoon
The WatersEdge, Canal Cottages stands out as a romantic haven, frequently praised as a perfect destination for honeymooners. Nestled in a private, secluded setting, the hotel offers a charming and quaint atmosphere ideal for couples seeking a honeymoon retreat. Guests have lauded the establishment for its romantic location by the canal, perfect for intimate and scenic walks.

The hotel is noted for its excellent room comfort, delicious food and friendly staff, enhancing the overall experience for couples. Many have highlighted the tranquil and moody ambiance, making it an idyllic spot for a honeymoon getaway. Despite a few negative experiences regarding specific honeymoon room usability, the overall sentiment remains positive. The WatersEdge provides an ideal town setting for newlyweds seeking both relaxation and a touch of romance.

Boutique-Style
The WatersEdge, Canal Cottages consistently impresses with its boutique feel, offering a quaint, luxury experience that is perfect for couples. Guests frequently highlight the cute and cozy atmosphere, paired with posh and modern interiors. The hotel boasts an aesthetic and boutique design throughout, creating a beautiful environment that stands out. Special touches like fancy boutique bags and gift baskets enhance the experience, making this small hotel a charming escape.

Luxury
The WatersEdge, Canal Cottages offers a stay that many guests describe as modern and sleek with stylish interiors that impart a luxurious feel. The rooms feature modern elegance and some provide a beautiful garden view, enhancing the high-end experience. Guests appreciated the luxurious touch in the decor and design, making it feel like a more upscale stay, even on a budget. The location right on the river further adds to the sense of luxury, making it an attractive option for travelers seeking a beautiful and comfortable setting.

Dog Friendly
The WatersEdge, Canal Cottages stands out as a dog-friendly hotel, making it a convenient choice for those traveling with pets. The hotel's dog-friendly rooms ensure that pets are welcome and guests have appreciated the ease of walking their dogs with access to lovely park and canal walks. Additionally, dogs are allowed in the pub, adding to the overall pet-friendly environment. However, despite its dog-friendly label, several reviews noted a lack of special facilities specifically for dogs with no water bowls or treats provided. Though some guests felt the pet charges were unjustified, at £5 or £10 per night, the overall consensus was that having a place where pets are welcome made their stay enjoyable.


No, The WatersEdge, Canal Cottages doesn't have any pool.

No, a spa isn't available at The WatersEdge, Canal Cottages.

Yes, The WatersEdge, Canal Cottages welcomes dogs.

No, parking facilities aren't available at The WatersEdge, Canal Cottages.

No, The WatersEdge, Canal Cottages doesn't have a gym.

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