Gatwick Inn Hotel - For A Peaceful Overnight Stay

Horley 51.18421700, -0.16364700 , 50 Bonehurst Road Gatwick (Show on Map)
5.9
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Summary of reviewsGatwick Inn Hotel - For A Peaceful Overnight Stay provides an advantageous location for travelers needing proximity to Gatwick Airport. The hotel is ideal for those catching early flights or arriving late, being just a short drive or bus ride from both terminals. The neighborhood is quiet and offers convenient access to public transportation, along with nearby amenities such as a Sainsbury's supermarket, making it practical for short stays.

The breakfast experience at the hotel presents mixed feedback. While some guests found the simple options like cornflakes and toast to be adequate and filling for a quick morning start, others were disappointed with the limited and poor-quality offerings. The unsanitary conditions of the breakfast room and lack of replenishment for basic items were noted by several visitors. Generally, guests suggested looking for breakfast options elsewhere if quality is a priority.

Dinner options were similarly mixed. While the hotel offers room service from a local Indian restaurant and has proximity to nearby dining establishments, lack of an in-house restaurant may be a drawback. Guests did appreciate the availability of water bottles in the room and nearby eating options, though they noted good restaurants were sparse.

Rooms at the Gatwick Inn Hotel vary significantly in guest experiences. Many appreciated the spaciousness and comfort of the beds, describing the rooms as large with amenities like en suite bathrooms, fridges and tea/coffee facilities. However, cleanliness and maintenance issues were common complaints with reports of dust, dirty sheets and unpleasant odors. Outdated decor, broken fixtures and poor soundproofing also detracted from the experience for some guests.

Cleanliness across the hotel remains a point of concern. Positive reviews noted occasional clean and tidy rooms, but numerous guests encountered significant cleanliness issues such as dirty carpets, moldy bathrooms and unclean bedding. Maintenance issues such as broken furniture and malfunctioning fixtures were also frequently highlighted, indicating a need for improved housekeeping.

On a more positive note, the hotel's staff received commendations for their friendliness and helpfulness. Many guests felt welcomed and supported with staff going above and beyond to assist with various needs. However, some reviews did describe instances of unhelpful or unprofessional behavior from the staff, though these were less common.

The free WiFi service offered by the hotel has room for improvement. While appreciated by many guests, the WiFi was often weak or intermittent, especially in upper-floor rooms. Some guests found the internet service to be slow or unreliable, indicating a need for a more stable connection.

For families, Gatwick Inn Hotel offers spacious rooms that accommodate children comfortably with amenities like fridges and kettles enhancing convenience. Despite minor noise issues and some wear and tear, families generally found the rooms clean, tidy and great value for money with helpful staff adding to a pleasant stay.

Guest opinions on the beds were mixed. Many visitors praised the comfort and cleanliness of the bedding, contributing to a restful stay. However, some experienced discomfort due to old mattresses or unclean linens, suggesting inconsistencies that potential visitors should consider.

Overall, Gatwick Inn Hotel - For A Peaceful Overnight Stay offers a convenient and potentially comfortable option for travelers with its accessible location and family-friendly amenities. However, inconsistencies in cleanliness, maintenance and service quality could be potential drawbacks.
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5.9
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Location
The Gatwick Inn Hotel offers a prime location for those needing close proximity to Gatwick Airport. Ideal for travelers catching early morning flights or arriving late at night, the hotel is situated just a short drive or bus ride from both the north and south terminals. The area offers convenient access to public transportation with bus stops located nearby and Horley station within walking distance or an easy Uber ride. Additionally, the neighborhood is quiet, providing a peaceful retreat despite its closeness to major transit points. Local amenities such as a Sainsbury's supermarket opposite the hotel add to the convenience, making it a practical choice for overnight stays. The hotel's easy accessibility to Gatwick and its surrounding areas make it perfect for short stays and layovers.

Breakfast
Visitors to the 'Gatwick Inn Hotel - For A Peaceful Overnight Stay' have offered mixed feedback regarding the breakfast experience. Many reviewers highlighted significant disappointments stating that the offerings were far from what was advertised. The breakfast typically consisted of simple options like cornflakes, white bread with butter and jam and tea or coffee. Many found these choices to be underwhelming and the quality poor with no fruits, juices or more substantial options available.

Several guests reported an unsanitary breakfast room and that often items like milk and bread were either not replenished or in less than ideal condition. Some guests noted that the breakfast provided was not worth the extra cost they were charged, mentioning that they would rather have had breakfast elsewhere.

That said, a few reviews pointed out that the breakfast, although basic, was light and filling enough for a quick start to the day. Others mentioned that the simple breakfast was satisfactory considering the price with one describing it as adequate value for money despite its simplicity.

Overall, the consensus among guests suggests that if breakfast quality is a high priority, other options might be more suitable.

Dinner
The Gatwick Inn Hotel, while being a convenient choice for an overnight stay, has mixed reviews regarding its dining options. Some guests noted the availability of dinner provided by the hotel, which included the thoughtful gesture of room service from a local Indian restaurant. Despite this, others mentioned the lack of food availability within the hotel itself with the nearest sit-down restaurant being a ten-minute walk away. For those looking to explore dining options, there are various shops nearby, including a Sainsbury's express shop across the road. While breakfast offerings were limited to cornflakes and toast, guests appreciated the provision of water bottles in the room's fridge. Nearby restaurants, such as the Duke of Cambridge, were enjoyed by some guests, though good dining options in close proximity were generally sparse.

Rooms
Gatwick Inn Hotel - For A Peaceful Overnight Stay offers a mixed bag of guest experiences, particularly when it comes to their rooms. On the positive side, many guests appreciated the spaciousness of the rooms, often describing them as very big or even massive. Comfortable beds were frequently mentioned, contributing to a comfortable stay. Cleanliness varied with some travelers noting very clean rooms and clean daily housekeeping, while others pointed out areas that needed more attention. Amenities such as en suite bathrooms, fridges with water bottles and tea/coffee making facilities were valued by guests for added convenience.

However, there were notable downsides. A recurring theme was the outdated and sometimes shabby decor with some rooms appearing very basic and others described as needing significant renovation. Cleanliness issues were also a concern for multiple guests, who encountered dust, dirty sheets and unpleasant odors. Additionally, functionality problems like cold temperatures, broken fixtures and a lack of sufficient sockets were mentioned. The noise, particularly from rooms near reception or those with insufficient soundproofing, affected the quality of sleep for some guests. Lastly, sporadic maintenance issues such as door locks, dysfunctional showers and poorly fitted blinds detracted from the overall experience.

Overall, while the hotel's rooms were spacious and had the essentials for a short stay, inconsistencies in cleanliness and maintenance could be potential drawbacks for discerning travelers.

Beds
At Gatwick Inn Hotel, guest reviews about the beds present a mix of opinions. On the positive side, many guests found the beds to be very comfortable and the bedding clean. Phrases such as "comfy bed," "nice large bed," and "beds were very comfortable" were frequently mentioned, highlighting that a significant number of visitors appreciated the quality of their resting arrangements. The presence of clean and comfy beds often added to a peaceful overnight stay, as did the availability of large double beds and adequate bed linen.

However, not all feedback was favorable. Some guests noted that beds were uncomfortable with specific mentions of old mattresses, single beds being uncomfy and instances of dirty or stained bedding. There were also complaints about broken or squeaky beds and headboards not being properly attached, contributing to a less restful experience for some visitors. Additionally, issues like the need for more pillows were pointed out, suggesting room for improvement in the hotel's bed-related amenities.

Overall, while a number of guests found the beds at Gatwick Inn Hotel to be a highlight of their stay, the experiences varied significantly, indicating inconsistencies that potential visitors might want to consider.

Cleanliness
The Gatwick Inn Hotel, which advertises itself as a peaceful overnight stay, has garnered a wide range of feedback primarily concerning its cleanliness. On the positive side, guests have occasionally reported their rooms as clean, tidy and well-maintained. Some mentioned clean towels, fresh bedding and an overall clean room, occasionally noting the hotel was surprisingly clean despite earlier reviews.

Contrasting this, however, a significant number of guests highlighted extensive cleanliness issues. These included thick layers of dust, dirty carpets and unclean, moldy bathrooms. Many rooms were noted to have dirty mirrors, sticky marks on bedside tables and un-vacuumed carpets. Cases of filthy and stained bedding, including sightings of blood, were unfortunately common. Additional complaints cited rooms with leftover food from previous occupants, broken and old furniture and dusty nets hanging from the ceilings.

The overall sentiment points to a need for substantial housekeeping improvements with some rooms described as not having been cleaned for months. Maintenance issues were prevalent with broken handles on cabinets, crumbling ceilings and malfunctioning bathroom lights noted by several guests.

For those considering a stay, these varied reviews indicate a hit-or-miss experience when it comes to room cleanliness and maintenance.

Staff
The reviews for Gatwick Inn Hotel - For A Peaceful Overnight Stay paint a mixed picture regarding the staff's performance. On a positive note, the majority of guests found the staff to be very friendly, polite and helpful. Many appreciated the warm welcomes they received and mentioned that the front desk personnel, including specific individuals like Hamid, were accommodating and supportive, even offering to carry luggage up the stairs.

Several reviews highlight that staff were attentive and made genuine efforts to assist with various needs, such as room upgrades for families with babies, helpful communication during flight delays and accommodating parking requirements. Customers praised the staff's proactive attitude and kindness, making them feel welcome and comfortable throughout their stay.

However, there were also a few notable negative remarks. Some guests encountered unhelpful and unresponsive staff, including instances of unprofessional behavior from the reception. A couple of reviews mention the manager being unhelpful and reports of staff showing incompetence or a lack of care.

Overall, while there are instances of subpar service, many guests had a pleasant experience with the staff, highlighting their friendliness and willingness to go above and beyond to ensure a comfortable stay.

Wi-Fi
The WiFi situation at Gatwick Inn Hotel - For A Peaceful Overnight Stay presents a mixed bag of experiences. Many guests appreciated having access to free internet, noting that when operational, the WiFi was decent and even good. However, connectivity issues were frequent with several visitors encountering weak or intermittent signals, especially in rooms on the upper floors. Some reported that the WiFi was slow or didn't work at all in certain areas. Additionally, it seemed that even with an extension router placed within the room, the internet service remained spotty. While there are commendable mentions of the internet working eventually or being sufficient, the overall guest sentiment indicates room for substantial improvements in providing a stable and reliable WiFi connection throughout the hotel.

Family
Traveling with the family can be a delight, especially when finding suitable accommodation that meets everyone's needs. At the Gatwick Inn Hotel, families make the most of their overnight stays in spacious family rooms that cater to both comfort and practicality. Families appreciate the large and roomy setups, often noting the ample space that can accommodate entire families comfortably. The family rooms come with amenities like fridges and kettles, adding a convenient touch for those traveling with children.

Despite minor issues like occasional roadside noise and some run-down features, many find the rooms clean and tidy with a welcoming atmosphere that makes it a good value for the money. The staff's helpfulness and the homely feel of the hotel are mentioned as positives that add to the overall experience. The Gatwick Inn Hotel proves to be a practical choice for family holidays with its generous room sizes and attentive service creating a peaceful stay for travelers with kids.


No, Gatwick Inn Hotel - For A Peaceful Overnight Stay doesn't have any pool.

No, a spa isn't available at Gatwick Inn Hotel - For A Peaceful Overnight Stay.

No, Gatwick Inn Hotel - For A Peaceful Overnight Stay doesn't allow dogs.

Yes, parking facilities are available at Gatwick Inn Hotel - For A Peaceful Overnight Stay.

No, Gatwick Inn Hotel - For A Peaceful Overnight Stay doesn't have a gym.

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