The Gatwick White House Hotel
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Summary of reviewsThe Gatwick White House Hotel enjoys high praise for its strategic location, offering convenient access to Gatwick Airport and the nearby town of Horley. Travelers appreciate its proximity to both the airport terminals and local amenities like restaurants and shops with the added benefit of being in a quiet area conducive to restful nights.
The breakfast service receives a mix of reviews, but many guests appreciate the good continental selection available from as early as 5 am, an advantage for those with early flights. Guests also liked the option of a complimentary breakfast bag for early departures. The food quality at dinner generally meets satisfaction with dishes like Indian curry and lentil soup standing out, supplemented by the flexibility to bring in external food. Local dining options and the warm service from the hotel staff contribute positively to the dining experience.
Guest experiences in the hotel's rooms are varied. While the accommodations are modest and in need of updates, the rooms are generally clean and functional, featuring essential amenities such as kettles and tea. The affordable rates and comfortable bedding are appreciated, even as some guests cite issues with dated décor, unpleasant smells and occasional noise.
Cleanliness is an area where the hotel could improve, despite some guests reporting clean, comfortable rooms. There are notable reports of dirty carpets, stained bedding and moldy walls, suggesting inconsistencies in housekeeping standards.
The hotel staff receives mostly positive feedback for their friendliness and helpfulness and specific personnel like Vishal are frequently mentioned for their exceptional service. There are occasional reports of unprofessional behavior, but these are overshadowed by the overall warmth and efficiency of the staff.
WiFi at the hotel is generally reliable and appreciated by guests for its strong connection, although a few did experience signal issues. Parking receives mixed reviews; while on-site parking is convenient, the associated fees and availability concerns detract from the overall convenience for some guests.
Family guests find the hotel welcoming with family rooms featuring bunk beds and large bathtubs, adding to the comfort of the stay. The family-owned status of the hotel contributes to a personal and attentive service that families appreciate.
Beds at the hotel also receive mixed feedback; while some guests find them very comfortable and clean, others report issues with discomfort and noise.
The Gatwick White House Hotel is noted as a reasonable option for honeymooners with amenities catering to couples, although the honeymoon suite may not always meet expectations. Overall, the friendly staff, strategic location and value for money are significant positives, making it a practical choice for travelers needing a convenient and affordable stay near Gatwick Airport.
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The breakfast service receives a mix of reviews, but many guests appreciate the good continental selection available from as early as 5 am, an advantage for those with early flights. Guests also liked the option of a complimentary breakfast bag for early departures. The food quality at dinner generally meets satisfaction with dishes like Indian curry and lentil soup standing out, supplemented by the flexibility to bring in external food. Local dining options and the warm service from the hotel staff contribute positively to the dining experience.
Guest experiences in the hotel's rooms are varied. While the accommodations are modest and in need of updates, the rooms are generally clean and functional, featuring essential amenities such as kettles and tea. The affordable rates and comfortable bedding are appreciated, even as some guests cite issues with dated décor, unpleasant smells and occasional noise.
Cleanliness is an area where the hotel could improve, despite some guests reporting clean, comfortable rooms. There are notable reports of dirty carpets, stained bedding and moldy walls, suggesting inconsistencies in housekeeping standards.
The hotel staff receives mostly positive feedback for their friendliness and helpfulness and specific personnel like Vishal are frequently mentioned for their exceptional service. There are occasional reports of unprofessional behavior, but these are overshadowed by the overall warmth and efficiency of the staff.
WiFi at the hotel is generally reliable and appreciated by guests for its strong connection, although a few did experience signal issues. Parking receives mixed reviews; while on-site parking is convenient, the associated fees and availability concerns detract from the overall convenience for some guests.
Family guests find the hotel welcoming with family rooms featuring bunk beds and large bathtubs, adding to the comfort of the stay. The family-owned status of the hotel contributes to a personal and attentive service that families appreciate.
Beds at the hotel also receive mixed feedback; while some guests find them very comfortable and clean, others report issues with discomfort and noise.
The Gatwick White House Hotel is noted as a reasonable option for honeymooners with amenities catering to couples, although the honeymoon suite may not always meet expectations. Overall, the friendly staff, strategic location and value for money are significant positives, making it a practical choice for travelers needing a convenient and affordable stay near Gatwick Airport.
Hotel with Parking
This hotel offers free parking for the first night when booking direct, with paid parking and CCTV for longer stays. An airport shuttle service is also available, providing options for travelers.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Guest Reviews
The Gatwick White House Hotel's location is consistently praised for its proximity to Gatwick Airport, making it an excellent choice for travelers needing a convenient overnight stay before or after a flight. The hotel is just a short drive or bus ride away from both the North and South terminals, offering easy access for those with early flights. Situated in the town of Horley, it is also within walking distance from the train station, making it accessible via public transport. Guests appreciate that it is close to the town center, providing easy access to restaurants, pubs and shops. Despite its proximity to the airport, the hotel is noted for being in a quiet area, ensuring a restful night. Overall, The Gatwick White House Hotel is highly regarded for its strategic location and ease of access to Gatwick Airport and nearby amenities.
The breakfast offerings at The Gatwick White House Hotel generally receive mixed reviews. On the positive side, many guests appreciate the very good continental breakfast available, which includes a reasonable selection of items such as cereals, toast, jams, cheese, ham, yogurt and orange juice. The fact that breakfast starts early at 5 am is seen as very convenient for travelers with early flights and several reviewers noted the option of a complimentary breakfast bag for early departures, which was a nice touch. Guests often mention that the included breakfast is a good bonus and found the overall selection adequate, if not luxurious.
On the less favorable end, some guests found the breakfast to be very basic and somewhat limited in variety. There were several notes about the lack of items such as fresh fruit, eggs and a variety of breads. The breakfast area itself received criticism for its cleanliness with some guests noting dust and leftover food. Issues like moldy food items, insufficient quantities and a disorganized layout detracted from the experience for some guests. Additionally, a few guests were disappointed by delayed breakfast service times, making it inconvenient for those with early schedules.
Ultimately, while the breakfast at The Gatwick White House Hotel fulfills basic expectations and provides essential morning sustenance, there are areas where it can improve in terms of variety, quality and overall guest experience.
Guests of The Gatwick White House Hotel had mixed experiences regarding dinner options, but several key positives stood out. Despite the hotel's limited dinner menu and lack of vegetarian choices, many guests praised the quality of the food, particularly the Indian curry and lentil curry soup, both described as excellent and unforgettable. Evening meals were generally well-received with many finding the on-site restaurant's offerings delicious, although occasionally food could have been served warmer.
The on-site bar, while well-stocked, unfortunately, closed earlier than some would have liked. Despite this, the possibility of having a nightcap was appreciated. Additionally, the option to bring in takeaways or external food was valued by guests, especially since nearby dining alternatives included a comforting Chinese takeaway, a kebab shop and a noteworthy Turkish restaurant, all within walking distance.
It's also worth noting the positive experience at Foresters Pub, a nearby establishment praised for its enjoyable atmosphere. Service received high marks with guests appreciating exceptional night staff who went above and beyond, such as organizing taxis and accommodating last-minute dinner requests even when the kitchen was officially closed.
Given these points, while the hotel’s dinner service faced some operational challenges and was occasionally closed due to renovations, the surrounding dining options and in-house efforts offered compensatory value for a pleasant dining experience.
The Gatwick White House Hotel offers basic accommodations that are ideal for short stays, particularly for those needing quick access to Gatwick Airport. Guests generally find the rooms clean and functional, although they are widely described as small, dated and in need of updating. Despite the simplicity, the rooms come equipped with essentials such as kettles and a selection of tea.
Positive remarks highlight the comfort and warmth of some rooms with clean bedding and good showers being noted. The accommodation is described as quiet with some rooms having windows that overlook gardens. Guests appreciate the value for money, especially if only staying overnight.
However, there are frequent mentions of issues with cleanliness and maintenance. Many reviews point to unpleasant smells, such as mold or mustiness and note that some décor is old and worn. Noise from the street and other rooms is a common concern, as are issues like non-functional plumbing and broken fixtures.
In summary, the hotel’s rooms are adequate for a night’s stay, particularly for travelers catching an early flight, but don't expect luxury or modern amenities. The staff is friendly and helpful, making the stay more bearable despite the room’s flaws.
The beds at The Gatwick White House Hotel receive mixed feedback from guests. On the positive side, many reviews noted that beds were clean and comfortable with several guests praising the beds as very comfortable or even super comfy. Some appreciated the value for money and the snug, cosy atmosphere, mentioning that bedding was freshly ironed and clean.
However, there are frequent mentions of discomfort with reviews highlighting issues such as hard, small or squeaky beds. Some guests also reported narrow and uncomfortable mattresses and in certain cases, the mattresses and pillows were described as old and needing replacement. A few reviews mentioned stained bedding and poor overall quality, while bunk beds in family rooms often squeaked. Despite the diverse opinions on bed comfort, the hotel’s cleanliness and economical rates are generally appreciated.
The cleanliness of The Gatwick White House Hotel has been a mixed experience for guests. Some have found their rooms to be clean, tidy and comfortable, describing them as clean and comfy, very clean and comfortable and spotless. There are positive mentions of clean showers, clean carpets and linens being clean. Guests have appreciated the hotel's comfort, helpful staff and ideal location, making it convenient for early flights.
However, many reviews highlight significant issues with cleanliness. Numerous guests reported dirty carpets, stained bedding, moldy walls and unpleasant odors. The hotel appears to suffer from a lack of consistent cleaning standards with many guests noting dust, grime and unclean communal areas. Specific issues like clogged showers, debris in bathrooms and rooms not being thoroughly cleaned were frequently mentioned. The overall appearance and condition of the property also seem to contribute to the perception of uncleanliness, as the hotel is described as dated, neglected and under renovation.
In summary, while some guests experienced satisfactory cleanliness during their stay, a considerable number have highlighted substantial shortcomings, indicating a need for improved housekeeping and maintenance standards.
The staff at The Gatwick White House Hotel generally received positive remarks from guests, highlighting their friendliness, politeness and helpfulness. Many reviews mentioned that the staff were welcoming, particularly noting the warm reception and the accommodating nature of the personnel. Guests appreciated the efficiency and the extra effort shown by some staff members, such as arranging meals and transportation or providing clear instructions.
Specific mentions of staff members like Vishal, who were described as exceptionally kind and attentive, reinforce the positive guest experiences. The night reception staff were also praised for their helpfulness and accommodating behavior.
However, there were occasional negative comments about rudeness and unprofessionalism. Some guests experienced unwelcoming behavior and there were isolated incidents involving poor customer service and inadequate staff presence. Despite these setbacks, the overall impression of the staff was favorable with many guests finding them supportive and considerate throughout their stay.
The WiFi at The Gatwick White House Hotel generally receives positive feedback from guests, highlighting its good and reliable connection. Many reviewers appreciated the solid and high-quality internet, which allowed them to conduct tasks such as virtual meetings without any interruptions. The WiFi was often described as strong with good coverage and reception throughout the property.
However, some guests encountered issues, mentioning instances where the WiFi signal was weak or not working altogether. A few reviewers noted initial difficulties in finding the WiFi password and others experienced sporadic connectivity problems. Despite these mixed reviews, the majority of guests found the WiFi service satisfactory and functional during their stay.
The Gatwick White House Hotel receives mixed reviews regarding its parking facilities with both positive and negative feedback from guests. On the positive side, the hotel offers on-site parking, which is convenient for travelers and there are several mentions of comfortable and secure parking options. Some guests appreciate the reasonable pricing for short stays and commend the availability of free parking for extended holidays. A few reviews highlight the shuttle service as reasonably priced and efficient, adding to the overall convenience for airport transfers.
However, many reviews indicate concerns about the cost and availability of parking. Guests frequently mention that the parking fees are considered steep with charges sometimes not communicated clearly at booking time. The additional charge of £12 per night is often described as expensive. Moreover, there are comments about the limited number of parking spaces and issues with parking management. Some guests had to resort to on-road parking or found the parking situation inadequate, especially during peak times.
In summary, while the hotel provides various parking options that some guests find satisfactory, others find the charges high and the availability limited, which can detract from the overall experience. It is advisable for potential guests to confirm parking arrangements and fees ahead of time to avoid any inconvenience.
The Gatwick White House Hotel has received positive feedback for its family-friendly atmosphere. It is often described as welcoming, excellent and suitable for family stays. Families appreciated the presence of bunk beds in the family rooms, making it easier for kids and parents to share space. Despite some comments on the small size of the family rooms, the neatness and comfort were recognized as suitable for short stays.
The hotel's family-owned status contributes to its warm and personal approach with many guests highlighting the helpful and attentive service from staff members. Reception and staff interactions received praise for being consistently respectful and kind with special mentions for individual staff members like Vismal, who went out of his way to offer complimentary ice cream—a delight for visiting families. The ease of hotel transfers was another positive point, making logistics simpler for guests traveling with children.
Several reviews indicate that the hotel is conveniently located for families visiting the area and it is recommended regardless of the family size. While there were minor points of concern such as the cleanliness of some family rooms and visible arguments among staff, the overall experience seems favorable, especially for those looking for a pleasant short stay after events like weddings. Additionally, guests noted perks like large bathtubs which contribute to a comfortable stay.
Although there are areas for improvement, The Gatwick White House Hotel generally provides a service that caters well to families, ensuring a friendly and practical environment for all.
The Gatwick White House Hotel has been described as a good destination for honeymooners, particularly appreciated for its romantic and relaxing atmosphere. Guests have found the hotel's location beneficial for their honeymoon trips. A honeymoon suite is available and recommended for those celebrating their special occasion with specific mentions of honeymoon amenities and suites with river views. However, it's worth noting that some reviews express dissatisfaction, indicating that the honeymoon suite did not meet their expectations. Despite this, the majority of praise highlights the romantic setting and facilities catered to couples on their honeymoon.
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Location
Breakfast
On the less favorable end, some guests found the breakfast to be very basic and somewhat limited in variety. There were several notes about the lack of items such as fresh fruit, eggs and a variety of breads. The breakfast area itself received criticism for its cleanliness with some guests noting dust and leftover food. Issues like moldy food items, insufficient quantities and a disorganized layout detracted from the experience for some guests. Additionally, a few guests were disappointed by delayed breakfast service times, making it inconvenient for those with early schedules.
Ultimately, while the breakfast at The Gatwick White House Hotel fulfills basic expectations and provides essential morning sustenance, there are areas where it can improve in terms of variety, quality and overall guest experience.
Dinner
The on-site bar, while well-stocked, unfortunately, closed earlier than some would have liked. Despite this, the possibility of having a nightcap was appreciated. Additionally, the option to bring in takeaways or external food was valued by guests, especially since nearby dining alternatives included a comforting Chinese takeaway, a kebab shop and a noteworthy Turkish restaurant, all within walking distance.
It's also worth noting the positive experience at Foresters Pub, a nearby establishment praised for its enjoyable atmosphere. Service received high marks with guests appreciating exceptional night staff who went above and beyond, such as organizing taxis and accommodating last-minute dinner requests even when the kitchen was officially closed.
Given these points, while the hotel’s dinner service faced some operational challenges and was occasionally closed due to renovations, the surrounding dining options and in-house efforts offered compensatory value for a pleasant dining experience.
Rooms
Positive remarks highlight the comfort and warmth of some rooms with clean bedding and good showers being noted. The accommodation is described as quiet with some rooms having windows that overlook gardens. Guests appreciate the value for money, especially if only staying overnight.
However, there are frequent mentions of issues with cleanliness and maintenance. Many reviews point to unpleasant smells, such as mold or mustiness and note that some décor is old and worn. Noise from the street and other rooms is a common concern, as are issues like non-functional plumbing and broken fixtures.
In summary, the hotel’s rooms are adequate for a night’s stay, particularly for travelers catching an early flight, but don't expect luxury or modern amenities. The staff is friendly and helpful, making the stay more bearable despite the room’s flaws.
Beds
However, there are frequent mentions of discomfort with reviews highlighting issues such as hard, small or squeaky beds. Some guests also reported narrow and uncomfortable mattresses and in certain cases, the mattresses and pillows were described as old and needing replacement. A few reviews mentioned stained bedding and poor overall quality, while bunk beds in family rooms often squeaked. Despite the diverse opinions on bed comfort, the hotel’s cleanliness and economical rates are generally appreciated.
Cleanliness
However, many reviews highlight significant issues with cleanliness. Numerous guests reported dirty carpets, stained bedding, moldy walls and unpleasant odors. The hotel appears to suffer from a lack of consistent cleaning standards with many guests noting dust, grime and unclean communal areas. Specific issues like clogged showers, debris in bathrooms and rooms not being thoroughly cleaned were frequently mentioned. The overall appearance and condition of the property also seem to contribute to the perception of uncleanliness, as the hotel is described as dated, neglected and under renovation.
In summary, while some guests experienced satisfactory cleanliness during their stay, a considerable number have highlighted substantial shortcomings, indicating a need for improved housekeeping and maintenance standards.
Staff
Specific mentions of staff members like Vishal, who were described as exceptionally kind and attentive, reinforce the positive guest experiences. The night reception staff were also praised for their helpfulness and accommodating behavior.
However, there were occasional negative comments about rudeness and unprofessionalism. Some guests experienced unwelcoming behavior and there were isolated incidents involving poor customer service and inadequate staff presence. Despite these setbacks, the overall impression of the staff was favorable with many guests finding them supportive and considerate throughout their stay.
Wi-Fi
However, some guests encountered issues, mentioning instances where the WiFi signal was weak or not working altogether. A few reviewers noted initial difficulties in finding the WiFi password and others experienced sporadic connectivity problems. Despite these mixed reviews, the majority of guests found the WiFi service satisfactory and functional during their stay.
Parking
However, many reviews indicate concerns about the cost and availability of parking. Guests frequently mention that the parking fees are considered steep with charges sometimes not communicated clearly at booking time. The additional charge of £12 per night is often described as expensive. Moreover, there are comments about the limited number of parking spaces and issues with parking management. Some guests had to resort to on-road parking or found the parking situation inadequate, especially during peak times.
In summary, while the hotel provides various parking options that some guests find satisfactory, others find the charges high and the availability limited, which can detract from the overall experience. It is advisable for potential guests to confirm parking arrangements and fees ahead of time to avoid any inconvenience.
Family
The hotel's family-owned status contributes to its warm and personal approach with many guests highlighting the helpful and attentive service from staff members. Reception and staff interactions received praise for being consistently respectful and kind with special mentions for individual staff members like Vismal, who went out of his way to offer complimentary ice cream—a delight for visiting families. The ease of hotel transfers was another positive point, making logistics simpler for guests traveling with children.
Several reviews indicate that the hotel is conveniently located for families visiting the area and it is recommended regardless of the family size. While there were minor points of concern such as the cleanliness of some family rooms and visible arguments among staff, the overall experience seems favorable, especially for those looking for a pleasant short stay after events like weddings. Additionally, guests noted perks like large bathtubs which contribute to a comfortable stay.
Although there are areas for improvement, The Gatwick White House Hotel generally provides a service that caters well to families, ensuring a friendly and practical environment for all.
Honeymoon
No, The Gatwick White House Hotel doesn't have any pool.
No, a spa isn't available at The Gatwick White House Hotel.
No, The Gatwick White House Hotel doesn't allow dogs.
Yes, parking facilities are available at The Gatwick White House Hotel.
No, The Gatwick White House Hotel doesn't have a gym.
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