Moonlight Hotel
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Summary of reviewsMoonlight Hotel enjoys significant praise for its excellent and central location, placing guests conveniently close to key attractions such as Hsinchu train station, East Gate Market, Cheng Huang Temple and various dining options. Its proximity to transportation hubs and night markets makes it an ideal choice for tourists seeking convenience and easy city exploration at reasonable prices.
The hotel’s breakfast offerings receive mixed feedback. While many guests appreciate the complimentary breakfast featuring toast with jam, Chinese greens, fish and porridge, others mention inconsistencies, particularly due to pandemic-related changes. Some guests find the variety lacking and the price not justifiable. However, a highly recommended breakfast shop across the street provides an excellent alternative.
Rooms at Moonlight Hotel are characterized by their ancient city decor, contributing to a unique charm. Guests appreciate the spacious and clean rooms, often highlighting the comfort and affordability, particularly for short stays. However, issues like noisy beds, poor ventilation and occasional unpleasant odors are noted. Despite some outdated furnishings and maintenance concerns, the overall comfort, helpful staff and excellent location remain strong points for budget-conscious travelers.
Cleanliness is generally perceived positively with many guests commending the cleanliness of bedding and bathrooms and the efforts of the diligent cleaning staff. However, specific complaints about dust, hair, mold and outdated bathroom supplies detract from the overall assessment. Visible dirt, uncleaned restrooms and occasional presence of spiders further impact some guests’ experiences.
A major positive aspect is the staff at Moonlight Hotel, consistently praised for their friendliness, helpfulness and welcoming demeanor. Guests frequently commend the polite, attentive and accommodating counter service personnel, front desk staff and housekeeping team. Despite a few instances of inconsistent service, the staff’s positive attitude significantly enhances guests’ experiences.
It is important to note that Moonlight Hotel does not have its own parking facility, requiring guests to use a public parking lot about a five-minute walk away, which can be costly. This aspect can be inconvenient, so guests should plan accordingly for parking arrangements.
Reviews of the beds reveal varied feedback. Many guests find the beds clean, comfortable and supportive, despite some inconsistencies in firmness and practical issues such as gaps between the bed and the wall. Overall, the beds contribute positively to the guests' stay, offering comfort and cleanliness.
As a three-star establishment, Moonlight Hotel is considered a reasonable and affordable option, especially given its strategic location and cost-performance value. Despite being an older hotel with some sound insulation issues, it generally provides a good experience, making it a cost-effective choice for travelers seeking a balance of historical charm and basic modern amenities.
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The hotel’s breakfast offerings receive mixed feedback. While many guests appreciate the complimentary breakfast featuring toast with jam, Chinese greens, fish and porridge, others mention inconsistencies, particularly due to pandemic-related changes. Some guests find the variety lacking and the price not justifiable. However, a highly recommended breakfast shop across the street provides an excellent alternative.
Rooms at Moonlight Hotel are characterized by their ancient city decor, contributing to a unique charm. Guests appreciate the spacious and clean rooms, often highlighting the comfort and affordability, particularly for short stays. However, issues like noisy beds, poor ventilation and occasional unpleasant odors are noted. Despite some outdated furnishings and maintenance concerns, the overall comfort, helpful staff and excellent location remain strong points for budget-conscious travelers.
Cleanliness is generally perceived positively with many guests commending the cleanliness of bedding and bathrooms and the efforts of the diligent cleaning staff. However, specific complaints about dust, hair, mold and outdated bathroom supplies detract from the overall assessment. Visible dirt, uncleaned restrooms and occasional presence of spiders further impact some guests’ experiences.
A major positive aspect is the staff at Moonlight Hotel, consistently praised for their friendliness, helpfulness and welcoming demeanor. Guests frequently commend the polite, attentive and accommodating counter service personnel, front desk staff and housekeeping team. Despite a few instances of inconsistent service, the staff’s positive attitude significantly enhances guests’ experiences.
It is important to note that Moonlight Hotel does not have its own parking facility, requiring guests to use a public parking lot about a five-minute walk away, which can be costly. This aspect can be inconvenient, so guests should plan accordingly for parking arrangements.
Reviews of the beds reveal varied feedback. Many guests find the beds clean, comfortable and supportive, despite some inconsistencies in firmness and practical issues such as gaps between the bed and the wall. Overall, the beds contribute positively to the guests' stay, offering comfort and cleanliness.
As a three-star establishment, Moonlight Hotel is considered a reasonable and affordable option, especially given its strategic location and cost-performance value. Despite being an older hotel with some sound insulation issues, it generally provides a good experience, making it a cost-effective choice for travelers seeking a balance of historical charm and basic modern amenities.
Business Hotel
Moonlight Hotel likely provides essential services and amenities suitable for business travelers, although specific details are not available in the provided data.
Cheap Hotel
The Moonlight Hotel provides a comfortable stay at an affordable price.
3-Star Hotel
This hotel is centrally located in Hsinchu and offers a clean and comfortable environment.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
About Moonlight Hotel
License: 070
Guest Reviews
Location
Breakfast
However, there are inconsistencies noted by some guests, particularly those who expected a complimentary breakfast but found it unavailable due to pandemic-related changes. Others feel that while the breakfast is decent, it could benefit from a more abundant variety. A few guests have also mentioned that the breakfast set is not worth its price and that the overall offering can be somewhat lacking at times.
For those looking for alternative options, there is a highly recommended breakfast shop just across the street, praised for its delicious food. This provides a convenient and appreciated alternative for guests seeking a satisfying morning meal outside the hotel.
Rooms
However, reviews also pointed out several negatives. Issues such as noisy beds, poor ventilation, occasional foul odors and a notable smell of cigarette smoke were common complaints. Some rooms had specific issues like broken water pipes, malfunctioning hairdryers and musty carpets. The outdated equipment and occasional cleanliness lapses, including unclean bathrooms and foreign objects left behind, detracted from the overall experience.
Despite these drawbacks, the comfort of the rooms, helpful staff and excellent location provide compelling reasons for considering Moonlight Hotel, particularly for budget-conscious travelers seeking a mix of historical charm and basic modern amenities.
Beds
However, other reviews noted differences in firmness with some beds being described as too soft and others as a bit hard. A few guests mentioned practical issues like small gaps between the bed and the wall, shaking bed frames and combinations of single beds being used as doubles, which were not very comfortable for some.
Cleanliness was mostly seen as positive, although there were occasional remarks about small spiders, hair and bed itchiness that detracted from the overall experience. Despite a few minor issues, the overall sentiment towards the beds at Moonlight Hotel tends to lean towards comfort and cleanliness, contributing positively to guests’ stays.
Cleanliness
However, there were notable exceptions that detracted from the overall cleanliness. Some guests reported issues such as dust, hair from previous occupants and moldy silicone strips. Specific complaints included old and torn bath towels, moldy and dirty bath supply boxes and unclean tea kettles. There were cases of visible dirt on the floor and uncleaned restrooms, including toilets that were not properly maintained. Occasionally, guests found small spiders, liquid stains on carpets, spider webs and trash left by previous tenants, which significantly impacted their experience.
Despite these shortcomings, guests generally found the hotel to be clean and appreciated the efforts of the staff to maintain a pleasant environment. Improvement in specific areas, such as more rigorous cleaning protocols and attention to overlooked details, could enhance the overall guest experience at Moonlight Hotel.
Staff
Housekeeping and reception services are equally commendable with many guests appreciating their enthusiasm and thoughtfulness. The overall service attitude of the entire staff, from the receptionist to the housekeeping team, is described as excellent with particular emphasis on their courteous and gentle demeanor.
However, a few remarks suggest inconsistency in service with occasional poor attitude noted by guests. Despite this, the overwhelming consensus remains that Moonlight Hotel's staff is a cornerstone of the positive guest experience with their kindness and efficiency frequently noted as key highlights. The warm and friendly interactions with the staff make it easy to recommend Moonlight Hotel for a comfortable and enjoyable stay.
Parking
3 Star
No, Moonlight Hotel doesn't have any pool.
No, a spa isn't available at Moonlight Hotel.
Yes, Moonlight Hotel welcomes dogs.
No, parking facilities aren't available at Moonlight Hotel.
No, Moonlight Hotel doesn't have a gym.
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