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Summary of reviewsBest Western Plus Cypress Creek is favorably regarded by many guests for its strategic location, attentive staff and substantial breakfast offerings. The hotel is conveniently situated off the I-10 freeway, providing easy access to key attractions and local beaches, as well as a variety of dining and shopping options nearby. Despite being somewhat noisy due to its proximity to the interstate, the hotel's location is praised for its convenience and quiet surroundings.
A highlight at the hotel is the breakfast, which receives consistent praise for its variety and quality with many guests describing it as delicious and plentiful. While a few guests mentioned some inconsistencies due to COVID-19 restrictions, the overall breakfast experience is well-received.
The rooms at Best Western Plus Cypress Creek garner mixed reviews. Many guests appreciate the cleanliness, spaciousness and comfort with positive remarks about well-equipped amenities and inviting sitting areas. However, some reviews point out issues with unpleasant odors and the need for updates or maintenance in certain rooms. Still, cleanliness is frequently highlighted positively, though there are occasional reports of mustiness and insufficient housekeeping.
The staff is frequently commended for their friendliness and professionalism, contributing significantly to a positive stay. Specific employees, like Ms. Clara at the front desk, receive individual praise for their excellent service. While there are a few instances of less-than-ideal interactions, the staff's generally courteous and helpful demeanor is a strong aspect of the hotel.
Wi-Fi service appears to be an area needing improvement with several guests experiencing issues with the reliability and speed of the internet connection. The outdoor pool is another attractive feature, especially for families, though some guests mention concerns about its cleanliness and maintenance.
Beds at the hotel receive mixed feedback as well. While many guests find the beds comfortable with clean linens, others experience them as too firm or uncomfortable, indicating some variability in bed quality.
Overall, Best Western Plus Cypress Creek is a favorable lodging option for many travelers, offering convenient location, friendly staff and a good breakfast, despite some areas where improvements could be made.
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