Hostal Virrey & Tours in Trujillo enjoys a prime location that is highly praised by visitors for its convenience and proximity to key city attractions. Situated near the main square, it offers easy access to the lively Plaza de Armas, markets, shops, and other historic and cultural sites. Despite its central location, the hostel maintains a peaceful atmosphere at night, allowing guests to enjoy a restful sleep. The combination of strategic placement, friendly service, clean accommodations, and competitive pricing makes it a favorable choice for travelers exploring Trujillo’s vibrant cityscape.
In terms of cleanliness, the hostel receives a mix of feedback. On the positive side, guests often highlight the overall clean atmosphere, acceptable hygiene, and comfort relative to the price. While many find the accommodations meet their expectations, some areas are noted for needing improvement. Issues such as a lingering damp smell, dust accumulation, and poor bathroom conditions are cited, with occasional complaints about ants, cockroaches, and superficial cleaning practices. Attention to these concerns, especially humidity control and towel quality, could enhance the overall guest experience.
The staff at Hostal Virrey & Tours is frequently commended for their outstanding attentiveness and warm service. The reception team is noted for their kindness, helpfulness in arranging tours, and providing local recommendations, ensuring guests feel welcome and supported. The staff's willingness to go the extra mile, such as storing guest luggage post check-out, demonstrates their commitment to enhancing the guest experience. With around-the-clock service and a hands-on owner, the team contributes significantly to making guests’ stays comfortable and enjoyable.
'Suite Trujillo' garners positive recognition for its prime location, making it a favorable choice for travelers exploring the heart of Trujillo. Its proximity to the main square, shops and transport facilities ensures convenience. Guests often commend the supportive and attentive staff, highlighting particular individuals for their cheerful and helpful demeanor.
Many find the spacious and comfortable rooms satisfactory, appreciating their cleanliness upon arrival. The hotel is also appreciated for offering good value for money. However, more than a few reviews point out discrepancies between the room appearances in photos and reality, noting issues like poor ventilation, noise from other rooms and maintenance needs such as peeling paint and occasional pest sightings.
Cleanliness is a recurrent issue, particularly with odors from bathroom drains and mold presence. The quality of towels and issues with electrical outlets are also mentioned as areas needing improvement.
Guests' experiences with the beds are mixed; while some find them comfortable, others report damp comforters and deformed mattresses. Noise and the lack of windows in some rooms further detract from sleep quality for some visitors.
Despite these drawbacks, the hotel's location and the overall friendliness of the staff provide notable advantages, but there remains significant room for improvement in cleanliness standards, bed quality and room maintenance.