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Embassy Suites by Hilton Cleveland Rockside

Independence , 5800 Rockside Woods Boulevard (Show on Map)

6.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEmbassy Suites by Hilton Cleveland Rockside is a great four-star hotel option for travelers. With its superb facilities and services, guests have described their stay as pleasant and enjoyable. Even though some guests mentioned the hotel being a bit old, the majority of reviewers have praised the hotel, calling it a fantastic place to stay. The hotel is decently priced and provides a fair experience for its guests. While there were a few guests who found their experience to be poor, overall, the hotel provides a decent night's stay with great service and facilities. If you are visiting Cleveland, Embassy Suites by Hilton Cleveland Rockside is an excellent option to consider.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Hotel with Free Wi-Fi

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Suite with Two Double Beds - Non-Smoking Suite has a separate living room with a sofa bed. Comes with a bar, a fridge, and a microwave. The bedroom comes with 2 double beds.

Two-Room King Suite - Non-Smoking Suite has a separate living room with a sofa bed. Comes with a bar, a fridge, and a microwave.

Corner Suite with Two Double Beds - Non-Smoking This suite has a bedroom and a separate living room with a sofa bed. Comes with a bar, a fridge, and a microwave. A TV is fitted in both rooms.

King Suite with Bath Tub - Mobility Access This suite has a refrigerator, and a microwave and cable TV.

King Room - Hearing Access/Non-Smoking The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The suite offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels.

King Corner Suite with City View - Non-Smoking The family room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The family room features air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels. The unit has 2 beds.

Double Suite with Two Double Beds - Hearing Accessible/Non-Smoking The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite is air-conditioned and features a TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box.

King Suite with Roll In Shower - Disability Access/Non-Smoking The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels.

About Embassy Suites by Hilton Cleveland Rockside

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Guest Reviews

6.8

Rated

Location

Embassy Suites by Hilton Cleveland Rockside is the perfect spot for travelers looking for convenience in their hotel location. Guests rave about the hotel's prime location, which is near many restaurants, highways and attractions. Whether you're in town for leisure or business, you'll find the location to be extremely convenient. In fact, some guests noted that they were able to walk to TOP GOLF from the hotel. Additionally, the hotel is only 12 miles away from everything there is to do in and around Cleveland. The location is so great that some guests even enjoyed the hotel's proximity to their homes. While some guests noted that there is a charge for parking, overall the hotel's location was one of the best parts of their stay.

Breakfast

Embassy Suites by Hilton Cleveland Rockside offers guests a complimentary breakfast that many reviewers described as great, wonderful, delicious and exceptional. Guests appreciated the made-to-order omelets, the cook who went above and beyond and the good food in the chafing dishes. The omelet bar was particularly praised. Some guests also enjoyed the happy hour and manager's reception. While some reviewers were disappointed by the lack of a hot breakfast or limited options due to the pandemic, many appreciated the variety and good choices, especially for kids. However, a few guests described the breakfast as laughable or not providing a real breakfast, while others received a paper bag filled with "stuff" instead. Despite these negative reviews, the majority of guests seemed satisfied with the breakfast offered by the hotel.

Rooms

The Embassy Suites by Hilton Cleveland Rockside offers guests a range of spacious and clean suites. While some guests noted that the rooms are old and could use updating, others found the interior design to be phenomenal. Most guests were pleased with the room size, which was spacious enough for families and the comfortable beds. There were some complaints that the sofa bed was worn out and uncomfortable and that the carpet and chairs had stains. However, many reviewers praised the cleanliness of the rooms and noted that the staff was nice. Some guests had issues with housekeeping, reporting that their room was not cleaned or that trash was not picked up. The hotel offers amenities such as two TVs and a kitchenette in some rooms, but some guests were disappointed to find no coffee maker or ironing board. Despite some concerns, many guests enjoyed their stay in the beautiful rooms and appreciated the modern decor.

Beds

Embassy Suites by Hilton Cleveland Rockside boasts comfortable and clean beds that guests love. Reviewers raved about the incredibly comfortable beds that made for a great night's sleep. Some guests were disappointed with the sofa bed and its worn-out condition, but otherwise, the regular beds were soft and beyond comfortable. Some guests found the pillows to be too flat, but others couldn't get enough of them. The hotel also offers clean and well-made beds with a variety of pillows and blankets. A few guests complained about hairs on the blankets and sheets, but overall, guests found the beds to be comfortable and enjoyable.

Cleanliness

The Embassy Suites by Hilton Cleveland Rockside is a beautiful property with a lovely, clean aesthetic that most guests found appealing. Guests noted that the hotel had a great lobby and that the rooms were exceptionally comfortable with many happy with how clean they found their rooms. Some, however, found stains or marks on the carpet or walls and some noted that their bathrooms could have been cleaned better or that they had to call for towels. The property had a few quirks, such as a metal spoon in the hallway and candy wrappers under a console, but overall it was praised for being clean and well-maintained. Some had noise issues or had to contend with outdated amenities or furniture, but many were pleased overall with the level of cleanliness. However, there were some negative experiences with some guests finding their rooms to be downright dirty, including stains on furniture and carpets, a strong musty odor and actual trash or food items in the room. Some guests reported dirty or missing towels, a lack of room service or amenities and even disrespectful or rude staff members. While there were a few negative reviews, many guests enjoyed their stay and appreciated the clean, modern facilities.

Staff

Guests at Embassy Suites by Hilton Cleveland Rockside have had varying encounters with the staff during their stay. However, there were many positive reviews of friendly, helpful and exceptional staff members. Some guests specifically mentioned the cooks and bartenders going above and beyond. Housekeeping was also praised for doing a wonderful job. On the other hand, negative reviews regarding staff focused on rude, unprofessional and inconsistent behavior. Some guests had a pleasant check-in experience while others encountered staff who were unwelcoming and unhelpful. Despite the mixed reviews, many guests appreciated the efforts of the friendly and accommodating staff.

Pool

The Embassy Suites by Hilton Cleveland Rockside is a hotel that boasts an on-site swimming pool, which is a highly desirable amenity for families with children. While some guests expressed disappointment due to the pool being closed for various reasons, many others enjoyed a refreshing swim during their stay. A few guests wished that the hotel had a hot tub as well, but overall, the pool was described as "nice" and "heated." Although a few negative comments mentioned the lack of cleanliness, most reviews did not complain about the state of the pool. However, some guests did raise concerns about certain rules not being followed and a few people experienced limited access due to sign-up sheets and time limits. Despite the mixed reviews, many guests were elated to have access to a pool and some even enjoyed the hotel's happy hour after a day of swimming.

Family

The Embassy Suites by Hilton Cleveland Rockside is a kid-friendly hotel that provides accommodations for families with large suites that can accommodate up to six people. Guests who stayed with their children were pleased with how quiet their rooms were despite several families with kids staying at the hotel. The highlight for most kids was the pool, which they loved. One guest mentioned how staying overnight was the perfect way to let the kids swim after a long day of other entertainment. Although there were some disappointments, such as a pool disappointment and expectations for a night out that were not met, overall, guests with children had a good experience at the hotel. Despite some reports of running children in the hallways, guests felt that the hotel was accommodating and kid-friendly.

4 Star

Embassy Suites by Hilton Cleveland Rockside is an excellent four-star hotel with good facilities and services. Guests have described their stay as pleasant and some even enjoyed their stay. The hotel is decently priced and provides a fair experience for its guests. Many reviewers have praised the hotel, calling it a great place to stay with superb facilities. Although some guests felt that the hotel showed its age, the majority of guests found the stay to be sweet and very good. However, a few guests were disappointed with their experience and found it poor or passable. Overall, Embassy Suites by Hilton Cleveland Rockside provides a decent night's stay with great service and facilities which make it an excellent option for travelers.

Yes, Embassy Suites by Hilton Cleveland Rockside has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Embassy Suites by Hilton Cleveland Rockside.

No, Embassy Suites by Hilton Cleveland Rockside doesn't allow dogs.

No, parking facilities aren't available at Embassy Suites by Hilton Cleveland Rockside.

Yes, Embassy Suites by Hilton Cleveland Rockside has a gym.

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