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Hilton Cleveland Downtown

Cleveland , 100 Lakeside Avenue East (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Cleveland Downtown is a modern and comfortable hotel with a great location. The staff is friendly and the hotel is very clean. The drinks at Bar32 are made perfectly, although the Eliot Ness needs improvement. While some guests found the hotel disappointing, others thought it was superb. The hotel offers reasonable pricing for a holiday weekend, but be careful when venturing outside as the surrounding area can be scary and filthy. The only downsides are the limited dinner menu and high drink prices in the restaurant, as well as the steep self-parking fee and bed taxes. Overall, the Hilton Cleveland Downtown is a decent choice for a comfortable stay in Cleveland.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

King Room This room includes a 55-inch flat-screen LCD TV and a large work desk with an ergonomic chair. A small refrigerator and coffee maker are also provided.

Deluxe King Suite This spacious suite features a separate seating area with a sofa bed and 2 large flat-screen LCD TVs.

Corner King Room This room offers panoramic views of downtown Cleveland from floor-to-ceiling windows.

Corner King Room - Hearing Access This hearing-accessible room offers panoramic views of downtown Cleveland from floor-to-ceiling windows.

Premium King Room This room includes a 55-inch flat-screen LCD TV and a large work desk with an ergonomic chair. A small refrigerator and coffee maker are also provided.

Premium King Room - Hearing Access This room offers hearing-accessible amenities, including a visual alarm system and notification devices for the doorbell, door knock and incoming telephone calls.

King Room - Disability Access This room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.

King Suite This suite features a separate seating area with a sofa bed.

King Room - Hearing Accessible This room offers hearing-accessible amenities, including a visual alarm system and notification devices for the doorbell, door knock and incoming telephone calls.

Superior King Suite This spacious suite features a separate seating area with a sofa bed and 2 large flat-screen LCD TVs.

King Room with View This room offers views of downtown Cleveland, along with a 55-inch flat-screen LCD TV and a large work desk.

King Room - Disability Access with Bath Tub This room offers handicap-accessible amenities, including a private bathroom with an adapted bath, raised toilet and safety grab bars.

South Corner King Room - Hearing Access This hearing-accessible room offers panoramic views of downtown Cleveland from floor-to-ceiling windows.

Double Room with Two Double Beds - Non-Smoking This room includes a 55-inch flat-screen LCD TV and a large work desk with an ergonomic chair. A small refrigerator and coffee maker are also provided.

Queen Room with Two Queen Beds with Lake View Featuring views of Lake Erie, this room includes a 55-inch flat-screen LCD TV and a large work desk with an ergonomic chair. A small refrigerator and coffee maker are also provided.

Queen Room with Two Queen Beds with Lake View - Hearing Access Featuring views of Lake Erie, this room offers hearing-accessible amenities, including a visual alarm system and notification devices for the doorbell, door knock and incoming telephone calls.

Queen Room with Two Queen Beds - Mobility Access This room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.

Queen Room with Two Queen Beds - Hearing Access This room offers hearing-accessible amenities, including a visual alarm system and notification devices for the doorbell, door knock and incoming telephone calls.

About Hilton Cleveland Downtown

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Guest Reviews

8.6

Very Good

Location

If you're looking for a hotel with a great location in Cleveland, the Hilton Cleveland Downtown is a fantastic choice. Guests have raved about its perfect location, being close to all the Cleveland attractions with some rooms offering unbeatable Lake views. The hotel is conveniently located in the heart of downtown, making it well connected to restaurants, sights and both the Indians and Browns Stadium. If you're visiting the city for a conference, the Hilton Cleveland Downtown is a great choice with closeness to daily meetings at the convention center. Additionally, it's within walking distance to the Rock and Roll Hall of Fame and the science center. Overall, the location is excellent for those wanting to explore downtown Cleveland without having to go outside the hotel at all, unless they want to.

Breakfast

The Hilton Cleveland Downtown offers great amenities and a perfect breakfast experience according to guests. Some even claimed that the breakfast was the best part of their stay with nice food and an above par quality for hotel breakfast food. Although some complained that the breakfast was a ripoff or not worth the cost, others enjoyed not having to leave the property to have a nice meal. While there is no complementary breakfast, some guests were lucky enough to receive one. The breakfast buffet offers a good selection of options with some wishing for more variety. However, great food can also be found in both the restaurant and noshery. Guests did mention that breakfast can be expensive, so they recommend that the hotel offers a free version of breakfast considering the high cost of the stay. Apart from that, the view was breathtaking and a hot tub would have added to the experience. Overall, the breakfast was very good and even considered amazing by some.

Rooms

The Hilton Cleveland Downtown hotel is a beautiful and clean hotel with nice, cozy and well-appointed rooms that offer amazing views of Lake Erie and the city landmarks. The hotel's common spaces are also great and the lobby is very pretty. The rooms are modern and well-kept and the staff is friendly and helpful. Guests particularly loved the corner rooms with stunning views and the comfortable beds. However, some guests complained about the size of the rooms with some being too small and one guest had issues with cleanliness in their upgraded suite. Overall, the rooms are comfortable, quiet and family-friendly and the hotel is perfect for those who want to enjoy beautiful views and a convenient location close to the casino and other attractions.

Beds

The Hilton Cleveland Downtown is a hotel that prioritizes guest comfort with its soft and comfortable beds and pillows. Guests have praised the secluded and cozy room space and even those who prefer a harder mattress acknowledge the quality of the beds. The pillows have received mixed reviews, but the majority appreciate the overall comfortable experience. While some guests have noted stains on the sheets, the beds themselves have been described as dangerously comfortable by some - so comfortable that guests struggle to get out of them! While there are a few who have found the beds uncomfortable or hard, overall the beds are a standout feature for their comfort.

Cleanliness

The Hilton Cleveland Downtown has received numerous positive comments about its cleanliness. Guests have described the hotel as beautiful, modern and clean with friendly staff. Rooms were described as very clean, comfortable and well-kept with updated amenities. In addition, the hotel's overall cleanliness was praised, including its space and light switches (although some guests mentioned that they should be cleaned), as well as the bathroom's cleanliness. However, some guests did mention issues with cleanliness in their specific room, such as stains on furniture, dust on everything and even finding dirty socks in the closet. Despite these isolated incidents, most guests found the rooms to be very clean overall. It is worth noting that due to Covid-19, housekeeping services were only available upon request.

Staff

The Hilton Cleveland Downtown hotel is known for its exceptional service with the staff receiving high praise from guests. From the valet and front desk workers to the bellhops and bartenders, the hotel staff go above and beyond to ensure every guest has a memorable stay. Many guests singled out specific staff members for their exceptional customer service and friendliness, such as Frank, Savannah, Shaw, Julius, Marquisa, Deonte and Clarence. The staff- on the whole- are polite, welcoming, helpful and accommodating. The only negative mentions were the lack of communication from some staff members and a few complaints about rude or unfriendly front desk clerks. Overall, the hotel and its staff made many guests’ trip to Cleveland extra special.

Pool

The Hilton Cleveland Downtown boasts a nice swimming pool that offers stunning views of Browns stadium. Although the pool area can get crowded and packed, the kids will surely have a great time splashing around. However, if you prefer a more relaxed atmosphere, the small pool area may not be for you, especially if you encounter unruly children without parental supervision. The hotel also offers a gym and pool facilities that looked inviting according to some of the guests, but not enough information is given about them. Unfortunately, there's no hot tub available and some travelers complain of high humidity in the pool area. Additionally, one guest witnessed a pool-cleaning machine in operation at night. Overall, the Hilton Cleveland Downtown's pool offers some fantastic views and is great for families looking for a fun time.

Parking

Guests of the Hilton Cleveland Downtown have mixed feelings about the hotel's parking options. Some felt that the charges for parking were a bit high, while others praised the convenience of parking on site. Although some guests had trouble finding the parking garage and experienced issues with the parking pass, many enjoyed the underground tunnel access and helpful staff. A few guests were unhappy with the lack of valet parking and the mistreatment they received from valet staff. Despite these issues, the reasonably priced overnight parking and great car parking on site were appreciated by most guests.

Family

If you're traveling with kids, the Hilton Cleveland Downtown has plenty of activities to keep them entertained! The pool was a hit with the young ones in our group and there are plenty of amenities that are family-friendly, so parents can relax while the kids play. Although we had an extended family with us, the hotel still had a family atmosphere that made us feel right at home. The only small issue we encountered was with our TV, but it wasn't a big deal since we were out exploring most of the time. While the hotel has some upscale features, the grand building doesn't feel stuffy or unwelcoming--it's great for a staycation or touristy weekend away. We also appreciated that the hotel accommodated our needs as a family, like providing a room earlier than typical check-in time due to traveling with an infant. The only thing we could suggest for improvement would be more kid-friendly dining options. Overall, we were excited to bring our kids back for another stay!

4 Star

The Hilton Cleveland Downtown is a decent and modern hotel with a great location, making it comfortable for guests. However, the dinner menu in the restaurant is quite limited and the drink prices are a bit high. Nevertheless, the drinks are made perfectly in Bar32, while the Eliot Ness needs improvement. The staff is great and the hotel is very clean. Although the self-parking fee of $32 is steep and the bed taxes add up to the cost, the hotel offers nice views and a comfy bed. Some guests found the hotel disappointing and fair, while others thought it was superb. Despite some mixed reviews, the hotel offers reasonable pricing for a holiday weekend. However, be careful when venturing outside as the hotel's beautiful location is marred by some scary tenants and a filthy surrounding area.

Yes, Hilton Cleveland Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Hilton Cleveland Downtown.

No, Hilton Cleveland Downtown doesn't allow dogs.

Yes, parking facilities are available at Hilton Cleveland Downtown.

Yes, Hilton Cleveland Downtown has a gym.

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