Guests have overwhelmingly positive things to say about the staff at Mandapa, a Ritz-Carlton Reserve. They are described as friendly, attentive and thoughtful with standout employees like butlers Riadi and the "amazing" and "spectacular" butlers. While there may be some inconsistency in the level of service provided, the staff is overall excellent and attentive with "wonderful workers" and a "helpful friend" in their midst. Guests note the very polite and helpful demeanor of the staff, making for an enjoyable and easy stay.
The InterContinental Bali Resort by IHG, has received overwhelmingly positive reviews from guests who were impressed by the exceptional service, luxurious facilities and opulent ambiance. Many guests felt that the resort truly deserved its five-star rating and that the Intercontinental Hotel Group maintains a high standard across all of its hotels. The Royal Garden was a standout feature with its palace-like ambiance leaving guests feeling like royalty. While there were a few comments about breakfast, the overall experience was considered to be truly five-star with nothing lacking. The resort is a top-tier hotel that has left guests spellbound with its magnificence, providing a real five-star experience.
Positive reviews of the Sofitel Bali Nusa Dua Beach Resort highlight it as a luxurious and beautiful destination, offering an unforgettable experience. Guests praise the facilities and services as truly five-star with many highly recommending the hotel. While a few reviews express disappointment or suggest areas for improvement, the majority of guests consider the resort a true five-star hotel.
Fivelements Retreat Bali, Ubud is a tranquil paradise nestled alongside a picturesque riverside, offering stunning views of the river from the restaurant and villas. The retreat serves delicious and healthy plant-based cuisine for breakfast and dinner with some guests claiming it's the best vegan food they've ever had. The rooms are well-designed and offer breathtaking views, although some guests felt that some rooms were a bit dark, shabby, moldy and smelly. The staff is exceptional, displaying friendliness, professionalism and care, making this a truly unique and special place. The luxurious spa offers amazing services and wonderful treatments, including a unique high-quality Balinese massage and spiritual ceremonies/energy work. Despite one guest's complaint about the high price, most reviewers agree that the spa is amazing and a must-visit for those looking for treatments of the highest quality.
Sulis Beach Hotel & Spa is a fantastic hotel that offers great value for money. The hotel boasts an excellent location, just steps away from the beach and near shops, cafes and restaurants. Guests appreciate the peaceful and quiet atmosphere despite its proximity to the bustling city of Kuta. The Western styled rooms are spacious, clean and comfortable with fantastic facilities and natural lighting. The hotel's cleanliness is impeccable with everything being spotlessly clean and tidy. The staff is exceptional, offering excellent customer service and making guests feel right at home. The rooftop pool is a real highlight of the hotel with a huge size and amazing ocean views. The hotel's breakfast has mixed reviews, but overall, it seems to be satisfactory for most guests. The hotel offers an internet connection to its guests with some reviewers having issues with the wifi. The hotel's location near the beach is unbeatable, making it easy to enjoy all the beachy fun you crave. The hotel's comfortable beds are frequently praised with guests raving about the quality sleep they get. Overall, Sulis Beach Hotel & Spa is a smart choice for anyone looking for an unforgettable stay filled with comfort and hospitality.
Resort in TanjungWest Nusa Tenggara > West Lombok Regency
9.7
Excellent
From $229
$
+3
Info
Summary of reviews
The Oberoi Beach Resort in Lombok is highly praised for its exceptional customer service. The staff is described as fantastic, super welcoming, friendly, professional and considerate. They go above and beyond to make guests feel valued and welcome, offering assistance whenever needed. The hotel manager and front desk staff are particularly highlighted for their incredible service. Guests appreciate the competent, friendly and attentive hospitality shown by the staff, who genuinely care about ensuring a relaxed experience. The management is super professional and the chef is considered the best in Lombok. Overall, guests feel incredibly valued and welcome at The Oberoi Beach Resort, thanks to the efforts of the exceptionally helpful and attentive personnel. The resort is highly recommended for those seeking the best customer service in Lombok.
The Oberoi Beach Resort, Bali is a luxurious retreat that offers exceptional service with staff going above and beyond to ensure guests have an unforgettable stay. The super friendly and attentive team provides outstanding service with a personal touch, making guests feel like VIPs. The location is spectacular and the staff adds to the beauty of the surroundings. Everything is perfect down to the smallest detail, making for an incredible stay. If you're looking for a Bali experience you won't forget, The Oberoi Beach Resort is the place to go.
Samanvaya Luxury Resort & Spa - Adults Only is a luxurious and tranquil hotel located among rice fields in a more rural and quiet part of Bali. Guests rave about the stunning location, superb breakfast with great selection, exceptional dinner with local and international cuisine and spa treatments that are out of this world. The staff are incredibly friendly and helpful, providing exceptional service and attentiveness to their guests. The rooms are beautifully designed with a slight African theme and are described as clean, cozy and equipped with stylish and comfy beds. The outdoor pool is also a highlight, providing a wonderful escape with comfortable surroundings and luxurious amenities. Overall, Samanvaya Luxury Resort & Spa - Adults Only is a perfect place for those looking for an exclusive and luxurious adult-only retreat with excellent rooms, beds, amenities and beautiful surroundings.
The Four Points by Sheraton Bali, Kuta is a fantastic hotel located in the heart of Kuta with plenty of shopping, bars and dining options nearby. The breakfast buffet is exceptional with a variety of vegetarian options, while the rooms are spacious, clean and comfortable - perfect for families with children. The pool facilities are excellent with a serene view and direct access from the rooms. The staff is outstanding, providing exceptional service and going above and beyond to make guests feel welcome. Additionally, the hotel is a great base to explore Bali's vibrant nightlife and shopping scenes. Overall, the Four Points by Sheraton Bali, Kuta is an impeccably clean and well-maintained hotel with super comfortable beds and pillows that guests rave about.
This 5-star boutique-style resort is nestled amidst the lush tropical greenery of Bali and features a unique design that combines traditional Balinese elements with modern Scandinavian style in order to create a refined space where guests will feel like home. Its suites and villas are all tastefully appointed and spacious, its spa offers rejuvenating treatments in a serene environment, while its restaurants and bars serve wonderful dishes and drinks that guests can savour while enjoying the breathtaking views over the natural landscapes all around.
Summary of reviews
Chapung Sebali Resort is a luxurious and stunningly beautiful hotel located in the heart of the Ubud jungle, surrounded by lush forests and rice paddies. Guests rave about the amazing location, providing a peaceful environment with stunning views of magical valleys. The hotel's pool area, rooms and restaurant are all artfully designed, adding to its peaceful aura. The staff's hospitality also shines through in their excellent personal service and delicious food. The breakfast is a highlight of the stay with guests describing it as phenomenal, fantastic and exceptional. The spa and private pool experiences are also highly recommended. The hotel is ideal for those who want to indulge in nature, de-stress and unwind in a quiet and calm environment, away from the hustle and bustle of the city. Chapung Sebali Resort is also a great place for families to bond and create lasting memories. Overall, guests have left with beautiful memories, unable to fault any aspect of the hotel's cleanliness, comfort and exceptional staff.
The St. Regis Bali Resort features luxurious villas with private pools and gazebos, enveloped by lush greenery and only a few moments away from the beach. Guests can enjoy fine dining at the restaurants with stunning sea views, indulge in rejuvenating spa and wellness treatments at the state-of-the-art spa, enjoy a romantic picnic at sunrise or spend quality time with family and loved ones at the outdoor cinema, making the most of their stay at this luxurious resort.
Summary of reviews
The St. Regis Bali Resort is a luxurious and breathtakingly beautiful hotel that offers an unforgettable experience. The personalized service, friendly staff and exceptional breakfast are just a few of the reasons why guests rave about this resort. With its stunning beach, pools and facilities, it truly feels like paradise. While some may argue that it prioritizes luxury over experiencing genuine Bali, others say it is the best luxury hotel they have ever been to. Although it may be expensive, the St. Regis Bali Resort is worth the investment for a truly luxurious and unforgettable stay.
The Kayon Jungle Resort is a luxurious and beautiful hidden gem nestled in the heart of the jungle, offering a peaceful retreat immersed in nature. Guests rave about the amazing jungle location with picturesque views of the pools and the surrounding nature. The hotel is a little far from Bali but close to Ubud, making it an ideal location for easy sightseeing. The grounds are beautifully designed with lots of attention to detail. The staff are exceptional, treating guests like royalty and providing personalized and outstanding customer service. The resort's restaurant serves a variety of different cuisines and the food is delicious with breakfast being a highlight for many guests. The spa is excellent, offering beautiful and relaxing treatments. The outdoor pool area is stunning with a variety of pools to choose from. The private pools in the rooms add an extra layer of luxury to an already magnificent stay, making it perfect for couples seeking a romantic getaway. Overall, The Kayon Jungle Resort is a must-visit destination with upmarket and stylish facilities, exceptional service and a beautiful location.
Sumberkima Hill 1 is a fantastic place for travelers seeking peace and tranquility amidst nature. The hotel is surrounded by beautiful mountains, jungles and snorkeling options, making it a great location for nature lovers. Guests can enjoy mind-blowing views of the sea and mountains from their terrace and the pool. The hotel offers amazing food with plentiful options for breakfast and two restaurants with a great selection of Indonesian and Western cuisine. The staff is friendly, helpful and accommodating, going above and beyond to provide excellent service. The spa offers an amazing view and top-notch service with excellent massages highly recommended by many travelers. The beds are heavenly and very comfortable, ensuring a restful and enjoyable stay. The private villas each come with a special charm and a private pool, making your stay extra luxurious. The yoga shala is well-equipped and perfect for self-practice or attending a class. Sumberkima Hill 1 is a petit paradis with a surprising and original ambiance and a staff who are both adorable and discreet, making it a perfect place for a romantic getaway.